Re/Max Professionals

Complaint: [redacted] I am rejecting this response because:They have at no point made any reference or explained what alternatives exist I have communicated with the organization on multiple occasions and until now they have never made the offer Additionally, a delay is one thing, this would be over months after order Regards, [redacted] ***

We sincerely apologize for the confusion However, we are unable to refund the account as it has previously been credited due to a chargeback that was filed Please see the attached image for confirmation the charge was reversed on Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

We sincerely apologize for the delay in processing your refund Our computer software conversion delayed some processes, including refunds I asked my accounting department today to refund your order and this has been done You should see those funds within the next few business days.Please let us know if we can be of further assistance.Best***TeamExpress.com Customer Service

Complaint: [redacted] I am rejecting this response because: You've said NOTHING about how you take orders that you don't haveWhy is it that you allow customers to buy a item you DONT have ? Then you don't tell them anything until the customer calls a day after the item was to arrive just to be told that its out of stockIt apparently was in stock when I clicked on it to buyIm not sure what program you have for customers to order, but you did say this is the second program but you still haven't thought about fixing that problemThen you try to make me feel better about buying in the future from you by giving me a 15% coupon, lolI have to spend $or more to receive such discountThat's what I call a gorilla tacticNot good business practices as I see this is a ongoing problem with Baseball ExpressAnd yes I have bought $1000's of dollars of merchandise from you over the last 7plus years and have had some issues in the past as well.You may not see it due to me working for the government and constantly changing emails for security purposesI don't keep every single transaction nor do I complain, but this is the last strawI will make sure I notify the plus kids and parents for this years little league as well as my travel ball league of your kind of business practices Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.\ I want to make sure I receive a full refund I did notice on one of the shipment sheets that they send in the email it says leg guards I am returning a Boombah Catchers Bag Regards, [redacted]

We sincerely apologize for the delay and inconvenience you experienced with this order At this time the refund in the amount of $has been applied to the original form of payment used on this order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

Thank you for that informationPlease let us know if there is anything further we can do to assist you in resolving your claimThank you, ***www.TeamExpress.com Customer Service

Good Afternoon Ms*** We sincerely apologize for any confusion regarding your recent order with usUnfortunately, as our system could not locate a match at all with the billing information provided and what was provided by the bank, your order was placed on hold for your protection as the cardholderWhen this information was unable to be verified, the order was cancelled per our security measures and company policyYou have not been billed for this order; all you would have seen is a temporary authorization placed on the card at the time of purchaseSince it was never fulfilled, the temporary hold will fall off of your account within 3-business days of the purchase date, depending on your bankPlease contact us if you have any further questions regarding this matterThank you, ***, www.TeamExpress.com Customer Service

We apologize that this was not the resolution you were looking forPlease let us know if we can address any additional concernsBest Regards, ***TeamExpress.com Customer Service

We sincerely apologize for the delay in refunding your return That refund was manually done today and you should see the credit reflected back in your account within the next couple of business days Please let us know if we can be of any further assistance.Best regards,*** TeamExpress.com customer service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has been received and processed as a return via the prepaid return shipping label we provided The credit was issued yesterday and should be visible on your account within 3-business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced At this time the backorder has been cancelled per your request Can you please provide additional information regarding the damage to the Champro pants? If possible, please provide photos attached to this claim to help us expedite the claim Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced At this time a refund has been issued per your request It may take 3-business days before it is visible on your account Please let us know if you have any additional questionsBest Regards, [redacted] TeamExpress.comCustomer Service

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I will be sending in the pants the nike shirt, agusta jerseys and rawlings shortsplease look for them in the mail

We apologize for any miscommunication - the promotion details are visible on the home page of all of our websitesWe appreciate the feedback, and will pass it along to the necessary partiesPlease let us know if there is anything further we can clarify, or assist Mr [redacted] with Best Regards, ***TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced We have requested a prepaid UPS shipping label to be sent to the email address listed on this claim Once the pants you received are returned they will be promptly refunded Please respond to this claim with the size you did not receive so we can file a UPS claim All items were shipped and delivered to your location Once the claim is completed we will issue a refund for the pants that were not received Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

Good Afternoon Mr [redacted] , Thank you for contacting usWe apologize for the inconvenience and delay regarding your recent order with us, CE-To avoid any confusion, I have attached screenshots of your order information for your reference, as the order was placed March 15th, 2016, and not in JanuaryNormally, orders take approximately business days to process and ship from the warehouse for customized jerseysAs your order was placed after business hours on the 14th, it was processed on the 15thI show that you initially contacted us on the 28th of March to request a status update, and were informed of the anticipated shipping date of the next dayAs well, I show that you did not contact us again until yesterday, which is when you also filed a claim here with the Revdex.comI do apologize that we were unable to provide an immediate answer as to the status of your order when you contacted us yesterdayHowever, as your customized jersey ships directly from Majestic, there was a small wait time involved in receiving an updateUnfortunately, your order was unable to be shipped on time, and shipped on via the UPS tracking number attachedI have also copied here for your reference: [redacted] Due to the delay, we upgraded your shipping speed to 2-Day Air from the standard Ground shipping, which I show was complimentary for this orderAccording to the tracking number, I show that your order is currently on the vehicle for delivery todayAgain, we sincerely apologize for the delay regarding your orderPlease let us know if there is anything further we can do to assist youThank you, ***www.TeamExpress.com Customer Service

This order for Customer [redacted] was purchased through our Ebay sales platform and according to UPS tracking information was delivered to the customer's address on March 30th The customer emailed our company on Saturday, 4/1/at 10:pm and received an automated reply as our service center is opened Mon - Fri 7am - pm and Sat am - pm The auto email requested her to call in to our Call Center to review the situation with our service team Unfortunately, the customer initiated this complaint with the Revdex.com, before contacting our Call Center when it opened on Monday.Based on the customer's comments that this order has not been received, we have already refunded the customer's account and have initiated a claim with UPS for a lost or stolen packageCustomer [redacted] should see a refund back to her account shortlyPlease let us know if the Revdex.com or MsSaupe needs further information or assistanceThank you for bringing this issue to our attention [redacted] ***VP Sales Team Express

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]