Re/Max Professionals

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThanks for your help getting this resolved Regards, [redacted]

We sincerely apologize that your item was unavailable after purchase Your order was delayed due to our fraud system, as this was the first order on a new account We did not take the funds as we only bill prior to shipment for special order or personalized goods The charge you saw on your credit card was an authorization placed at the time of purchase to verify the funds were available This authorization hold should have dropped off with 3-business days If it is still showing on your account please let us know so we may look further into this matter After further investigation into your claims that this is the third order cancelled but money was taken within two years we were unable to locate any other cancelled orders Can you please provide additional information? We have attached screen images from both our current system and previous order system showing all orders were processed and delivered swiftly and complete Please let us know if you have any additional questionsBest Regards, [redacted] TeamExpress.comCustomer Service

[redacted] ,Team Express will gladly honor our price match with your order We sincerely apologize that the service rep that you contacted did not fully understand and execute our price match policy as we intended Team Express will immediately process a credit/refund back to your credit card for the price match amount and we'll forward you a credit receipt today after the refund has been completed.Thank you for bringing this to our attention In the future, you can contact us directly at our main office by phone or email and speak with any supervisor or me should you have any concerns or questions about an order.Best regards, [redacted] - VP SalesTeam ExpressPH: 210-348-7000Email: [email protected]

To whom it may concern,On 11/28/at 7:am, a promotional email was sent from Baseball Express that contained a pricing typo on one of the products in the promotion (a premium Wilson A2K baseball glove) This typo was shown on the email for a minute period from 7:am to approx8: am The add promoted Save $on a Wilson A2K baseball glove, and when you clicked on item and went to our website it clearly showed the regular price of $and the correct discounted price of $ The savings offer was correct, however the sale price on the email only had a typo for approxminutes The regular price on the glove at $359.95, the sale price of $219.88, as well as Savings of $were all correct on our website The typo was on the email only and indicated that the price was $rather than $ During that minutes most calls referencing this glove add let our servicing people know that we had a typo, since $off of the regular price of $is $and not $ We also directed customers to the website to show the correct sale price So, for those who called on this glove we did let them know that this was a typo and explained that this price is in the process of being corrected to $ We offered an apology for the error and an additional 15% DISCOUNT off the sale price plus free shipping for those customers interested in this glove This would have brought the new sale price to $186.96, which is a savings of $or 48% This was an honest mistake that was corrected immediately and all those effected were offered additional discounts on the product We will honor the $price with FREE Shipping for this customer as well We do promote the following policies on line to ensure we are working for the customer's best interests, but cover honest communication errors in catalogs, emails, or online Policies printed online to cover this type of situation include:- Prices are subject to change without notice We do make every effort to honor published catalog prices.- We offer low price guarantees However, they are Not valid on competitor misprint or advertising errors.Please let us know if we can help this customer purchase this glove at $ Thank you

We apologize that the ear pads were missing from the helmets Our records indicate that the pads were sent out via Next Day Air shipping on Tuesday, August 25, and were delivered on Wednesday, August If we can help you further, please let us know.Best,***Team Express Customer Service

We sincerely apologize for the confusion At this time the order has been cancelled per your request Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, I contacted yesterday, Monday, not Sunday so this was information Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMr [redacted] did contact me by telephone and apologized for the situation occurring He let me know that my request did fall within the guidelines of their price match policy, however, a newer team member did not understand it completely, which is why I was initially declined.Mr***'s time and effort toward resolving this was very much appreciated Regards, [redacted] ***

Thank you for your assistance, but sad to say after receiving email confirmation from this company with my order (that shows the proper billing address & numerous phone calls regarding my credit card number)I will not be placing any future orders with this company and will inform others to do the sameIts a shame but clearly the company has customer service/ credit card departmental problems Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11008667, and find that this resolution is non - satisfactory to meBut clearly the company continues to have problems with there credit card department Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: What has been done is stealingI would much rather file a police report and take civil action in the courtsYour employee was wrong and now you are refusing to correct the issueTelling me that you can only give me 20% off an ANOTHER purchase is like a slap in the faceThere are several additional routes for me to explore including mail fraud, civil court, the media and the local police jurisdiction there in TexasIf the company does not want to do the right thing, then they will have to be taught that lying and doing the wrong thing are unacceptableI am not a push over, I gave multiple chances to do the right thingI have been more than fair and honestIf you don't want to give me the jersey, which is mine, then I will make sure I am compensated through the courts and by additional means as seen necessary Regards, [redacted]

We sincerely apologize for the delay and inconvenience you experienced with this order A prepaid UPS return label will be sent to the email address on this claim within hours Once the product is received back in our warehouse it will be promptly refunded Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** This response is not accurateI did not receive any chargeback in April, the only reason that I got my money back this morning was due to this complaint being filedI received notice from paypal today 6/9/that I had a payment from Team Express for the full amount

We sincerely apologize for the delay. On you spoke with a representative who advised you to refuse the bat, and it would be refunded. Please visit the returns portion of our website to create a UPS return label. Your account has been notated and you will not be charged for
returning the bat with the return label. Once the bat has been received it will be promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards, ***TeamExpress.comCustomer Service

We sincerely apologize for the inconvenience and confusion regarding our recent promotion, which resulted in a less than satisfactory phone call on Friday, July 15thWe value every single one of our customers, and apologize that Mr* did not receive an experience up to his standards
Unfortunately, we are unable to change our policy regarding the promotion in order to assist Mr*, which resulted in the disagreement as referenced aboveThe sale Mr* is referring to was an extra 25% off of final clearance items that began on 7/8/and ended 7/15/at 11:PM CSTThis promotion was an online exclusive and while supplies lastedIf MrW was attempting to purchase an item that was no longer in stock, the promotion would not have been able to be applied to the itemDue to the nature of the promotion, we were unable to honour a discount for an item that was not in stock at the time an order was placed, nor could we place an order over the phone with the online-exclusive discount applied. Best Regards, ***TeamExpress.com Customer Service

Revdex.com:I received the labelOne pair Nike slides just got to my houseI sent them back today with the UPS label provided Both Nike slides were the only thing I wanted to be canceled due to the timely shippingBats do not need a refund or cancellation
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon Mr***, We sincerely apologize for the inconvenience regarding your recent order with usUnfortunately, order number *** was cancelled due to a lack of stockAs this order never shipped from our warehouse, you were never billed for that orderThe only thing you would have
seen on your account is a temporary authorization, which falls off of your account within 3-business days of the order dateI apologize for any confusion regarding the 15% coupon that we offered to youWhile it is true that we often have a 15% off and free shipping offer on the site for orders over $USD, that offer has exclusions as noted on the siteThe offer extended to you did notPer your request, we have issued an additional 15% discount to your most recent orderThis is in addition to the 15% discount applied at the time of purchase, totaling $USDThe transaction ID has been attached to this response for your recordsPlease note that though the credit was issued today, it may take up to 7-business days for your credit to be reflected on your accountThis is due to the fact that both Amazon and your bank must process the credit through their systemsWe have issued the credit, notifying AmazonAmazon, who has your payment information, will then process the credit per their timelines and issue the credit to your accountThen, the bank will process the credit on their end before the amount will be available in your accountIf you do not see this credit reflected on your account by 1.6.2015, please contact your bank with the attached transaction ID for further assistanceThank you, Alyss, www.TeamExpress.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI only accept if they actually refund the moneyI'm happy to return the pair I received but I never received the other halfAlso why don't they track the shipment down that is not my responsibility that is theirsI will ship back the pair I got but I expect full refund on the whole purchase and they can research where the other pants went
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We sincerely apologize for the confusion and delay with your orders. The order was placed on in the amount of $8,727.65. Most of the items shipped on 7.15.15, however, a few items that were shipped directly from the manufacturer were shipped on and delivered the following
day. At this time the only remaining item open in the youth level repair kits. The product is currently backordered. If you would prefer to cancel or substitute the item please let us know. Please contact your sales rep if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced. The bat was signed for at our facility. However, we have been unable to locate it. As a result we requested an invoice from Mr*** to ship him a new bat in the same model. It will be shipping out in the
next couple of days. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service