Re/Max Professionals

Complaint: [redacted]
I am rejecting this response because:
This was well within the control of the business and with programming improvements or improvements on the ad itself, they could have created clear expectations and not misled customers. I coach two teams and we have plenty of items that we purchase, and we like to do businesses that exude character. To treat customers negatives and then not take responsibility for the actions of your employees and your company shows the type of company you aim to be. So I will take my business elsewhere.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this company purposely generated misleading advertising and the product page said the item qualified for the discount on top of the ad. Fact if the matter is, I found the same bat at academy in stock and it's already been delivered. This company needs to learn the importance of creating clear customer expectations and why happy customer ecpeti need are so important. Because that leads to repeat business otherwis the customer goes to a competitor.
Regards,
[redacted]

Once again, we sincerely apologize for the delay regarding your order, as well as any confusion this situation may have caused you. At this time, there are currently three options we can take to complete your order due to the lack of stock with Majestic. Those options are as follows: we can substitute the backordered items for a different, in-stock item with Majestic, we can wait for the items to come back into stock, which will not be until at least 4.27.2016, or we can simply have the order cancelled. Please feel free to contact us wherever is convenient for you with your decision as to how you would like to move forward. We are available via email or live chat between the hours of 9am-5pm CST, Monday - Friday, over the phone at 1.800.937.4800 Monday - Friday between the hours of 7am and 11pm CST and 9am - 5pm CST on Saturdays. Of course, you are also welcome to respond with your decision here, though I would recommend contacting us through one of the above listed methods as you will receive immediate assistance versus having to wait a business day for our response. Please let us know if there is anything further we can do to assist you. Thank you, [redacted] www.TeamExpress.com Customer Service

We sincerely apologize for the delay and confusion.  Per Amazon the refund of $57.97 has already been processed.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience.  At this time the order has shipped via UPS tracking # [redacted].  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced with this order.  A prepaid UPS return label will be sent to the email address on this claim within 24 hours.  Once the product is received back in our warehouse it will be promptly refunded.  Please let us know if...

you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the delay in processing your refund.  Our computer software conversion delayed some processes, including refunds.  I asked my accounting department today to refund your order and this has been done.  You should see those funds within the next few business...

days.Please let us know if we can be of further assistance.Best[redacted]TeamExpress.com Customer Service

We sincerely apologize for the delays and confusion regarding this order.  At this time the refund has been processed.  We apologize as an error with a decimal resulted in the overcharge.  However, it was immediately corrected and refunded.  Again, we sincerely apologize for the...

error.  Please let us know if you have any additional questions.Best Regards,[redacted]
[redacted]
[redacted]

Good Afternoon Ms. [redacted] We sincerely apologize for any confusion regarding your recent order with us. Unfortunately, as our system could not locate a match at all with the billing information provided and what was provided by the bank, your order was placed on hold for your protection as the...

cardholder. When this information was unable to be verified, the order was cancelled per our security measures and company policy. You have not been billed for this order; all you would have seen is a temporary authorization placed on the card at the time of purchase. Since it was never fulfilled, the temporary hold will fall off of your account within 3-5 business days of the purchase date, depending on your bank. Please contact us if you have any further questions regarding this matter. Thank you, [redacted], www.TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced.  At this time the refund in the amount of $129.90 has been issued to the original form or payment on the order.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer...

Service

Complaint: [redacted]
I am rejecting this response because:They have at no point made any reference or explained what alternatives exist.  I have communicated with the organization on multiple occasions and until now they have never made the offer.  Additionally, a delay is one thing, this would be over 2 months after order.
Regards,
[redacted]

Good Afternoon Mr. Heckman, We sincerely apologize for the inconveniences you have experienced regarding your recent order with us. Unfortunately, this order has been cancelled and cannot be reinstated from us due to unforeseen circumstances. As with all custom glove orders, it is stated on our...

sites that payment in full is due immediately, as the order is finalized immediately after placement. I apologize for any confusion regarding this policy. Our records indicate that the order was cancelled on 12.16.2015 at approximately 3.35PM CST, and was refunded in full within 60 minutes of cancellation. The attached image is proof of the refund for your records. It contains both the refund amount in US dollars, as well as the transaction ID number. Please note that refunds can take up to 3-5 business days to be reflected on your account, depending on your bank. If you do not see your credit to your account by 12.23.2015, please contact your bank and reference the transaction ID number above for further assistance. If you have any further questions, please let us know so that we may be of further assistance. Thank you, [redacted], www.TeamExpress.com Customer Service

We sincerely apologize for the inconvenience regarding your order, as well as the delay you have experienced in getting your replacement. Unfortunately, due to an error in our system, your order did not come through correctly and so you were never charged for the two colours of customization that...

you ordered, only one. When you spoke with [redacted], you were offered a partial refund on your order due to the error to keep the incorrect jerseys, or to have them replaced at no cost to you and to keep the first set of jerseys as well. At this time, our records show that your replacement order was submitted on 3.29.2016 and was shipped from Majestic 9 business days later, on 4.11.2016. We received tracking for this order two business days later due to our contact with Majestic being out of town and he was therefore unable to provide us with updates regarding your order. Unfortunately, by the time you contacted us to ask for a refund and cancel the replacement order on 4.14.2016, your replacement had already shipped and so we were unable to cancel the order or issue a refund at that point in time. Please let us know if there is anything further we can do to assist you. Thank you, [redacted]www.TeamExpress.com Customer Service

We sincerely apologize for the inconvenience you experienced with this order.  Our intent is always to provide the best products and services to our customers.  Unfortunately, due to unforeseen concerns we were unable to deliver this custom glove.  As a result the order was cancelled and refunded in full.  Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service

Thank you for your assistance, but sad to say after receiving email confirmation from this company with my order (that shows the proper billing address & numerous phone calls regarding my credit card number). I will not be placing any future orders with this company and will inform others to do the same. Its a shame but clearly the company has customer service/ credit card departmental problems.   Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008667, and find that this resolution is non - satisfactory to me. But clearly the company continues to have problems with there credit card department. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

We apologize for the delay in getting that glove to you.  Our records indicate the order was canceled and refunded back to your Amazon account on 6/26/15.  Please let us know if we can assist you further.Best[redacted]TeamExpress.com Customer Service

We sincerely apologize for the confusion.  At this time the order has been cancelled per your request.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Mr. [redacted] did contact me by telephone and apologized for the situation occurring.  He let me know that my request did fall within the guidelines of their price match policy, however, a newer team member did not understand it completely, which is why I was initially declined.Mr. [redacted]'s time and effort toward resolving this was very much appreciated.
Regards,
[redacted]

We apologize for any miscommunication - the promotion details are visible on the home page of all of our websites. We appreciate the feedback, and will pass it along to the necessary parties. Please let us know if there is anything further we can clarify, or assist Mr. * with.  Best Regards, [redacted]TeamExpress.com Customer Service