Re/Max Professionals

I see that a label was sent to you on 6/26/15 to return the bag to us for a refund.  Once the bag is returned, we will issue a credit to the payment method originally used in the order.  Please let us know if we can assist further.Best[redacted]TeamExpress.com Customer Service

Good afternoon, We sincerely apologize for the inconvenience regarding this order. At this time, the sales rep, Mr. [redacted] has already reached out to the customer to resolve this issue. Please find his email response below: The Volleyball and PE Team Stores have been canceled and...

all credit card charges have been refunded except for the following 3 individuals: [redacted], [redacted], and [redacted]. These individuals, whose credit cards have expired in the interim, will be contacted so that we may return their funds. Again, I want to apologize for not being able to turn these stores around in a more timely manner.All but one of the above mentioned customers have been refunded successfully. We have yet to hear back from the last customer, but once we receive a new card number from that customer we will issue their refund within the same business day. Thank you,[redacted] www.TeamExpress.comCustomer Service

Good Afternoon, We sincerely apologize for the inconvenience and delay regarding your refund. Our records indicate that your refund was processed on 9.17.2015 via transaction number [redacted]. Please feel free to reference this transaction number with your bank if...

you do not see the credit in the amount of $101.25 reflected onto your account within 3-5 business days of the credit date. Best Regards,[redacted]www.TeamExpress.comCustomer Service

Hello [redacted],Thank you for providing this customer information to us so that we can address her concerns.Following are the actions taken by Team [redacted] to attempt to fulfill the customer's order, then ultimately refund her payment in full.Please let me know if you need further information or...

assistance from me on this issue.  Thank you again.Issue: Customer ordered 4 pair of scarlet & white softball pants on 9/3 via our website to complete her team's requirement.   Upon order processing, we were able to ship 2 of the 4 pair of pants directly from our Distribution Center and determined that we had sold out of the remaining items on this order.Actions:On 9/4, we attempted to ship the remaining 2 pair of pants directly from [redacted]. On 9/10, we were informed by [redacted] that these pants were backordered until 9/14 / 9/15.On 9/20, we checked the backorder status at [redacted] to secure shipping information.  We learned that the backorder date had moved to 9/23 and contacted the customer to let her know.   The customer explained that she needed these pants by 9/29 and requested Next Day Air shipping.  Understandibly, the customer was upset about the delay, but still wanted to keep the order processing with [redacted].On 9/26, the customer contacted our Call Center once again to determine the status of this order.On 10/5, we called the customer to inform her that [redacted] let us know that they would not be getting any more of these pants and could not complete the order.  A voice message was left and we let her know that we would gladly provide a refund for these unfulfilled items.On 10/11, Customer called and left a voice message requesting that we cancel the order and call her back. On 10/11, Our Call Center Manger called the customer to explain the circumstances of this order and left a voice message to offer his assistance.     On 10/26, We called the customer once again and left a voice message to let her know that her entire amount of $34.07 was refunded since we were unable to make complete the order as we had expected.     Again, we regret that this order was not able to be satisfactorily fufilled.   We took the order in good faith and were unable to secure the remaining 2 items the customer needed.  In such instances, it is our policy to always provide refunds for services or products not rendered.  Furthermore, we will gladly try to assist with discounts on future orders to offer substitutions when appropriate.[redacted]Vice President Team SalesTeam [redacted]San Antonio TX, 78249[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This order for Customer [redacted] was purchased through our Ebay sales platform and according to UPS tracking information was delivered to the customer's address on March 30th.    The customer emailed our company on Saturday, 4/1/17 at 10:14 pm and received an automated reply as our...

service center is opened Mon - Fri 7am - 11 pm and Sat 8 am - 4 pm.    The auto email requested her to call in to our Call Center to review the situation with our service team.   Unfortunately, the customer initiated this complaint with the Revdex.com, before contacting our Call Center when it opened on Monday.Based on the customer's comments that this order has not been received, we have already refunded the customer's account and have initiated a claim with UPS for a lost or stolen package. Customer [redacted] should see a refund back to her account shortly. Please let us know if the Revdex.com or Ms. Saupe needs further information or assistance. Thank you for bringing this issue to our attention.   [redacted]VP Sales Team Express

We sincerely apologize for the inconvenience regarding this matter that Mr. [redacted] has experienced. Unfortunately, per our policy, we cannot issue a refund for legal tender for a coupon. Mr. [redacted] has already been offered 20% off of any one item excluding custom gear, as well as free shipping on a future order, when he spoke with one of our customer service managers in our call centre. This offer is the most we are able to provide for Mr. Sypers, as we cannot issue a refund for legal tender for this type of coupon. If Mr. [redacted] would like to place an order for 20% off of a non-custom item of his choosing with free shipping, please contact us at ###-###-#### so that we may apply the discount to his order when it is placed. Best Regards, [redacted]Team Express Customer Service

Complaint: [redacted]
I am rejecting this response because:
     You've said NOTHING about how you take orders that you don't have. Why is it that you allow customers to buy a item you DONT have ? Then you don't tell them anything until the customer calls a day after the item was to arrive just to be told that its out of stock. It apparently was in stock when I clicked on it to buy. Im not sure what program you have for customers to order, but you did say this is the second program but you still haven't thought about fixing that problem. Then you try to make me feel better about buying in the future from you by giving me a 15% coupon, lol. I have to spend $99 or more to receive such discount. That's what I call a gorilla tactic. Not good business practices as I see this is a ongoing problem with Baseball Express. And yes I have bought $1000's of dollars of merchandise from you over the last 7plus years and have had some issues in the past as well.You may not see it due to me working for the government and constantly changing emails for security purposes. I don't keep every single transaction nor do I complain, but this is the last straw. I will make sure I notify the 400 plus kids and parents for this years little league as well as my travel ball league of your kind of business practices.
Regards,
[redacted]

We sincerely apologize the shoes are defective.  Our products do carry warranties provided by the manufacturer.  In the case of the Adidas molded cleats, the warranty is 6 weeks from the time of purchase.  Unfortunately, are we were not contacted during that time we will be unable to...

provide a replacement or refund.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

Good Afternoon Mr. [redacted], Thank you for contacting us. We apologize for the inconvenience and delay regarding your recent order with us, CE-1205. To avoid any confusion, I have attached screenshots of your order information for your reference, as the order was placed March 15th, 2016, and not in...

January. Normally, orders take approximately 10 business days to process and ship from the warehouse for customized jerseys. As your order was placed after business hours on the 14th, it was processed on the 15th. I show that you initially contacted us on the 28th of March to request a status update, and were informed of the anticipated shipping date of the next day. As well, I show that you did not contact us again until yesterday, which is when you also filed a claim here with the Revdex.com. I do apologize that we were unable to provide an immediate answer as to the status of your order when you contacted us yesterday. However, as your customized jersey ships directly from Majestic, there was a small wait time involved in receiving an update. Unfortunately, your order was unable to be shipped on time, and shipped on 4.5.2016 via the UPS tracking number attached. I have also copied here for your reference: [redacted]. Due to the delay, we upgraded your shipping speed to 2-Day Air from the standard Ground shipping, which I show was complimentary for this order. According to the tracking number, I show that your order is currently on the vehicle for delivery today. Again, we sincerely apologize for the delay regarding your order. Please let us know if there is anything further we can do to assist you. Thank you, [redacted]www.TeamExpress.com Customer Service

To whom it may concern,On 11/28/2016 at 7:15 am, a promotional email was sent from Baseball Express that contained a pricing typo on one of the products in the promotion (a premium Wilson A2K baseball glove).  This typo was shown on the email for a 45 minute period from 7:15 am to approx. 8:00...

am.    The add promoted Save $140 on a Wilson A2K baseball glove, and when you clicked on item and went to our website it clearly showed the regular price of $359.95 and the correct discounted price of $219.88.  The savings offer was correct, however the sale price on the email only had a typo for approx. 45 minutes.    The regular price on the glove at $359.95, the sale price of $219.88, as well as Savings of $140 were all correct on our website.  The typo was on the email only and indicated that the price was $19.88 rather than $219.88.       During that 45 minutes  most calls referencing this glove add let our servicing people know that we had a typo, since $140 off of the regular price of $359.95 is $219.88 and not $19.88.   We also directed customers to the website to show the correct sale price.   So, for those who called on this glove we did let them know that this was a typo and explained that this price is in the process of being corrected to $219.88.  We offered an apology for the error and an additional 15% DISCOUNT off the sale price plus free shipping for those customers interested in this glove.   This would have brought the new sale price to $186.96, which is a savings of $172.99 or 48%.   This was an honest mistake that was corrected immediately and all those effected were offered additional discounts on the product.   We will honor the $186.96 price with FREE Shipping for this customer as well.   We do promote the following policies on line to ensure we are working for the customer's best interests, but cover honest communication errors in catalogs, emails, or online.  Policies printed online to cover this type of situation include:- Prices are subject to change without notice.  We do make every effort to honor published catalog prices.- We offer low price guarantees.   However, they are Not valid on competitor misprint or advertising errors.Please let us know if we can help this customer purchase this glove at $172.99.   Thank you.

Revdex.com:
Hello  to whom this may pertain to but I would  lIke to Thank you  for the work you have done to resolve  my issue  with team express  they have sent me the shirts  . It's amazing  how  fast  they  were able to get...

them shipped  this time . Again thank you for all the help  it is greatly appreciated  . Keep up the great work  thank you 
Regards,
[redacted]

We apologize that the ear pads were missing from the helmets.  Our records indicate that the pads were sent out via Next Day Air shipping on Tuesday, August 25, and were delivered on Wednesday, August 26.  If we can help you further, please let us know.Best,[redacted]Team Express Customer...

Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize that this was not the resolution you were looking for. Please let us know if we can address any additional concerns. Best Regards, [redacted]TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced.  At this time a refund has been issued per your request.  It may take 3-5 business days before it is visible on your account.  Please let us know if you have any additional questions. Best...

Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the error.  The final amount of $216.37 was issued on 6.22.15.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience.  At this time the order has been refunded in full for the items returned and cancelled.  Please let us know if you have any additional questions.Thank you,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the delay.  At this time a refund has been issued for the 3 bats, two that were returned to us via the prepaid labels we issue and the one item not received.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer...

Service

We sincerely apologize for the delay and inconvenience you experienced.  We have requested a prepaid UPS shipping label to be sent to the email address listed on this claim.  Once the pants you received are returned they will be promptly refunded.  Please respond to this claim with...

the size you did not receive so we can file a UPS claim.  All items were shipped and delivered to your location.  Once the claim is completed we will issue a refund for the pants that were not received.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service