Re/Max Professionals

We sincerely apologize for the delay and inconvenience you experienced. Unfortunately, the backorder date is provided by the manufacturer. We will not be sending the product at no charge. If you would prefer not to be charged for the items we can cancel the order. Please let
us know how you would like to proceed.Best Regards,***TeamExpress.comCustomer Service

Thank you for letting us know that you have not yet received your refund. Your full refund of $was processed this morning. The delay in getting your refund was due to an inexperienced customer service representative that saw a refund processed in our company's order
processing system, but did not know that this refund needed to be processed through a different system that links directly with the Walmart Marketplace. Please forgive our tardiness on this action. We'll send you a copy of the appropriate refund receipt form the Walmart Marketplace system and a gift card for the refund delay. We will use this occasion to brief our entire customer service team in attempts to avoid this circumstance in the future.Please don't hesitate to contact me should you need any further assistance. Any of our service managers will also be glad to assist you with anything you may need.Best regards,*** ***VP SalesTeam Express***@***com***-***-***

Complaint: ***
I am rejecting this response because: So how is the error in YOUR system and delays my fault??? I WAS charged for the two colors because when I added the color it changed my price*** never offered a parital refund at all on 03/24/and said they would be replaced asapI called on 03/24/when I received the incorrect itemWhy did it take five days to submit my replacement order and then shipped nine days later??? Once again how it is my fault that the “contact” person was out of town or anything else that has been a problem since my original order?? It was also 04/11/when I spoke to *** again and said this was ridiculous and just cancel the reorder and refund my moneyHe agreed and then never heard anything backI called on 04/14/to find out why the refund had not been put back on my card as I was told by ***I really wish the company would do the right thing and be honest and take care of the customer who did nothing wrong in this matterHave some integrity!
Regards,
*** ***

From: *** [mailto:*** Sent: Thursday, July 09, 8:PM To: info Subject: Revdex.com in regards to complaint #*** On 6/25/15, I received a UPS label and returned the item that I had ordered to the UPS on 6/26/15. The company received my UPS package on 7/1/15, (see below). As of today, 7/9/15, I have still not received credit for my purchase that I returned. Can you let me know what I need to doThanks! *** *** Proof of Delivery Close Window Dear Customer, This notice serves as proof of delivery for the shipment listed belowTracking Number: *** Service: UPS Ground Weight: lbs Delivered On: 07/01/9:A.MDelivered To: *** *** *** ** Signed By: *** Left At: Dock Thank you for giving us this opportunity to serve youSincerely, UPS Tracking results provided by UPS: 07/09/9:P.M ET *** *** *** Close Window

Complaint: ***
I am rejecting this response because: "sorry" doesn't really do itI had a team of young girls that worked hard to fundraise and have had their hearts set on team bags for the season and all you can say is sorry! I still have had zero contact with this companyI have sent several emails requesting a manager call me and nothingI have called and requested to be called back by a manager and nothing! If when I ordered the bags they say they are in stock and they aren't and then don't have the decency to contact even months later to tell me is ridiculous!Now I have to pack up all these bags and return themI am still out $USD for picking these up? Is Team Express refunding that? I'm not incurring ANY cost for their errors!Once again their customer service is the worst....still no contact from the company!!
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This email is in response to your Revdex.com complaint registered on 9/22/17. We do apologize for the delays associated with fulfilling your Adidas footwear order. Normally, our orders are processed immediately for in-stock items and are processed in just a few days for items coming from a
vendor's distribution center. This season, we have experienced some delays from the Adidas footwear distribution facility due to computer issues and a significant back to school volume which in turn delayed our fulfillment emails to you. Again, we understand your frustration with the delays on this order and have gladly refunded the full purchase price including shipping. Our customer service representative turned in your request for cancellation and refund and attached is our refund receipt that was executed on 9/22/for $20.90. The refund was made back to the same credit card account that you used to place the order. Banks and Credit Unions typically take to days to update customer accounts, so this refund should be back in your account by now. Please don't hesitate to contact me should you have questions about this refund or if you need any other assistance with sporting goods items. It would be our pleasure to assist you and offer additional discount of 20% off any future item that you may need. Best regardsTeam Express

We apologize for the delay in processing your refund. Our software system conversion slowed down several of our processes, including refunds. I've emailed our accounting department and asked that they process your refund today, which has been done. You should see that credit within
the next couple of business days.Please let us know if you need any additional assistance.Best *** TeamExpress.com Customer Service

We sincerely apologize for the delays and inconvenience you experienced. We have recently upgraded our system and not all of our automated service alerts are currently working as planned. At this time we have requested pre paid shipping labels to be sent to the email address on this
claim. Once the product is received in our warehouse it will be refunded in full. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

We regret that this typo was made and will offer additional discounts as a result of this error However, if anyone clicked on the product offer on our email, it would have presented the item on our website at the correct pricing as follows:MSRP $ 359.95SALE PRICE $ 219.88SAVINGS $ 140There was no attempt to mislead any customer, only give them a great deal on a professional grade glove Even though the email had an obvious pricing typo, we will offer an additional 15% discount and free shipping for this customer

Good Morning Ms***, We sincerely apologize for the issue you've experienced regarding your refundAt this time, our records show that your account was refunded via PayPal as of Please note that this may be reflected in your PayPal balance and not in your original bank
accountYou will need to transfer the funds manually into your bank account per PayPal's policyPlease note that this process may take up to 3-business days to complete, depending on your bankAttached is the picture of the refund amount along with transaction details for your records. Please let us know if there is anything further we can do to assist you. Thank you,*** www.TeamExpress.com Customer Service

Good Afternoon,We sincerely apologize for the delay with your refund, as well as any confusion regarding itOur records show that your refund was processed as of Please see the above attachment for your records, and feel free to reference the transaction number with your bank, as well
Credits may take up to 3-business days to be reflected on your account, depending on your bank. Please let us know if there is anything further we can do to assist you. Thank you, *** www.TeamExpress.comCustomer Service

We sincerely apologize for the inconvenience and confusion regarding this order. Our records indicate the card was not billed, but authorized when the order was placed. The authorization has been voided at this time. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service

Good Afternoon, We sincerely apologize for the inconvenience regarding your order, as well as the delay in billingOur records indicate that the invoiced amount in question is in reference to Sales Order ***, reference number ***, which was originally placed This order
shipped from the manufacturer on 4.30.2015, and was delivered as of via UPS tracking number ***However, we did not receive an invoice for this order from the manufacturer until 8.20.2015, which is the date that you were billed for the orderWe have verified on our end that you were only billed once for this order, but if you find that you have been double charged, please let us know so that we may further investigate this matter for you. Best Regards, ***www.TeamExpress.comCustomer Service

Business did not respond, but consumer called to let us know the job had been completed

Complaint: ***
I am rejecting this response because: On Thursday 5/I was notified that two other items from this order were cancelled, I assume because they were not in stock
- *** *** PRIME ADULT BAT -14U / Priced at each though I believe I was to pay $each with discounts and coupon Please process the credit for these items as well which will effectively "zero out" all charges related to this entire order
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I will be sending in the pants the nike shirt, 2 agusta jerseys and rawlings shorts. please look for them in the mail

We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the refund in the amount of $60.52 has been applied to the original form of payment used on this order.  Please let us know if you have any additional questions.Best...

Regards,[redacted]TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, no shipping charges were included in my refund.
Regards,
[redacted]

We sincerely apologize for the delay in refunding your return.  That refund was manually done today and you should see the credit reflected back in your account within the next couple of business days.  Please let us know if we can be of any further assistance.Best regards,[redacted]...

TeamExpress.com customer service