Re/Max Professionals

We sincerely apologize for the delay and inconvenience you experienced with this order.  The refund was issued on 5.22.15 in the amount of $21.90.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for any confusion regarding our refund policy. Customers have the option to return their purchase within 30 days. Of course, if there is a case of a backordered item that delays shipment of the item being returned, we would not hold that timeline against the customer as there...

is no way the customer could know if they need to make a return for a product they do not yet have. We accept returns on new and unused products only. If there is a case of a defect, please contact our customer service at 1.866.868.5855 so that we may notate the order prior to its arrival to our warehouse. All returned products are inspected upon arrival back to our warehouse. If we are not notified of a defective item in advance, we will have no way of knowing that the item was defective. This would result in the item being sent back to the customer and no refund being issued. If you would like to return your new and unused item, please visit www.teamexpress.com/returns for details on how to create a prepaid shipping label on our account with UPS. Please note that using this method will deduct $5.95 from your refund total. We do recommend this method for returns as it is the most cost-effective way for our customers to return their items to us. Thank you, [redacted]www.TeamExpress.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the refund has been issued for the product and shipping.  It should be visible on your account within 3-5 business days.  Please let us know if you have any additional questions.Best...

Regards,[redacted]TeamExpress.comCustomer Service

Complaint: [redacted]
I am rejecting this response because: What has been done is stealing. I would much rather file a police report and take civil action in the courts. Your employee was wrong and now you are refusing to correct the issue. Telling me that you can only give me 20% off an ANOTHER purchase is like a slap in the face. There are several additional routes for me to explore including mail fraud, civil court, the media and the local police jurisdiction there in Texas. If the company does not want to do the right thing, then they will have to be taught that lying and doing the wrong thing are unacceptable. I am not a push over, I gave multiple chances to do the right thing. I have been more than fair and honest. If you don't want to give me the jersey, which is mine, then I will make sure I am compensated through the courts and by additional means as seen necessary. 
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted].  The business has refunded the money but their service remains unsatisfactory.   Had I not complained to the Revdex.com and Amazon Payments they would have done nothing about my order. I feel that others need to be aware that what they advertise, 3-5 day order fulfillment, is not what you will receive.  I waited 21 days for fulfillment and it never occurred. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted] I am rejecting this response because: For order number [redacted] I was charged a total of $962.89 and I have returned ALL items in the order or Team Express cancelled the back ordered items.  Team Express has received ALL of the items and acknowledged the short ship item as well which they have credited back.  Credits have been applied in the amount of $1093.92 BUT $216.37 of these credits should have been applied to order number [redacted] which means only $876.95 has been applied to the credits for a charge of $962.89 for this order.  Team Express acknowledges they applied the $216.37 to the wrong order and I am certain this is causing the confusion on the $85.94 still owed to me as of today.If Team Express needs to keep the $6.95 shipping to me for the original order, fine.  That means they still owe me $78.99 less the $6.95.  It is simple math and documented in Pay Pal, I also verified this with my credit card tonight which said they can handle it from here and are sending me the proper dispute forms.I hope Team Express can resolve this remaining balance immediately.  I have been a loyal customer that has spent THOUSANDS with this business.  I am not trying to get anything free and have spent way too many hours on this issue, all I want is my money back.  Really they should consider is it worth roughly $80 to lose a long term customer who has spent thousands with us and may still continue to buy from us. Regards,
[redacted]

We sincerely apologize for the confusion.  However, we are unable to refund the account as it has previously been credited due to a chargeback that was filed.  Please see the attached image for confirmation the charge was reversed on 4.13.15.  Please let us know if you have any...

additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the inconvenience and delays you experienced with this order.  At this time a prepaid return shipping label has been requested from UPS to return the bats.  Once they are received in our facility they will be processed within 1-2 business days.  A refund in...

the amount of $11.90 has been issued for the original shipping charge and should be visible on the credit card within 3-5 business days.  We have requested the slides be cancelled.  However, if they have been shipped from Nike we will gladly issue another return label at no charge.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced.  A prepaid UPS label will be sent to the email address listed on this claim within 24 hours.  Once the product has been received in our facility, it will be promptly refunded.  Please let us know if you have any...

additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the confusion with your account and see that on 6/25/15 all refunds were done in our accounting department.  You should see the funds back in your account within the next couple of business days.Please let us know if you need further assistance.Best[redacted]TeamExpress.com Customer...

Service

We sincerely apologize for the issues you experienced with our company.  Our new software system conversion has put many of our processes behind, including refunds.  I emailed my accounting department today and had your refund processed first thing this morning.  You should see that...

refund back in your account within the next couple of business days.  Please let us know if we can be of any further assistance.Best,[redacted]TeamExpress.com customer service

We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the shirt has been cancelled per your request.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.\
I want to make sure I receive a full refund.  I did notice on one of the shipment sheets that they send in the email it says leg guards.  I am returning a Boombah Catchers Bag.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  A simple reply to my numerous requests to your customer service department would have been sufficient, but the lack of consideration shown fromn your company will lead me to not due business again with your company nor will I recommend your company.  I request once again that you ship this order in a timely manner
Regards,
[redacted]

We apologize for the back order on the glove you recently ordered from us.  Per your request, the order has been canceled.  Since we don't charge for items until they ship out, your credit card was never charged.  You should still have the funds available in your account.Please let us...

know if we can assist further.Best[redacted] TeamExpress.com Customer Service