Re/Max Professionals

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi [redacted] and thanks again; this case can be closedThey did follow through and issue my credit todayI would still like the record to be made public for others because for lack of a better term, this company sucks! Thank you, [redacted]

We apologize for the back order on the glove you recently ordered from us Per your request, the order has been canceled Since we don't charge for items until they ship out, your credit card was never charged You should still have the funds available in your account.Please let us know if we can assist further.Best [redacted] TeamExpress.com Customer Service

Good Afternoon MrHeckman, We sincerely apologize for the inconveniences you have experienced regarding your recent order with usUnfortunately, this order has been cancelled and cannot be reinstated from us due to unforeseen circumstancesAs with all custom glove orders, it is stated on our sites that payment in full is due immediately, as the order is finalized immediately after placementI apologize for any confusion regarding this policyOur records indicate that the order was cancelled on at approximately 3.35PM CST, and was refunded in full within minutes of cancellationThe attached image is proof of the refund for your recordsIt contains both the refund amount in US dollars, as well as the transaction ID numberPlease note that refunds can take up to 3-business days to be reflected on your account, depending on your bankIf you do not see your credit to your account by 12.23.2015, please contact your bank and reference the transaction ID number above for further assistanceIf you have any further questions, please let us know so that we may be of further assistanceThank you, ***, www.TeamExpress.com Customer Service

Complaint: [redacted] I am rejecting this response because: This was well within the control of the business and with programming improvements or improvements on the ad itself, they could have created clear expectations and not misled customersI coach two teams and we have plenty of items that we purchase, and we like to do businesses that exude characterTo treat customers negatives and then not take responsibility for the actions of your employees and your company shows the type of company you aim to beSo I will take my business elsewhere Regards, [redacted] *

We sincerely apologize for the delay and inconvenience you experienced A prepaid shipping label will be sent to the email address on this claim today Once the product has been received at our facility it will be promptly refunded Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced with this order At this time the shirt has been cancelled per your request Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced At this time the refund in the amount of $has been issued to the original form or payment on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

We sincerely apologize for the error The final amount of $was issued on Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

I see that a label was sent to you on 6/26/to return the bag to us for a refund Once the bag is returned, we will issue a credit to the payment method originally used in the order Please let us know if we can assist further.Best***TeamExpress.com Customer Service

We sincerely apologize for the inconvenience you experienced with this order Our intent is always to provide the best products and services to our customers Unfortunately, due to unforeseen concerns we were unable to deliver this custom glove As a result the order was cancelled and refunded in full Please let us know if you have any additional questionsBest Regards, [redacted] TeamExpress.com Customer Service

We sincerely apologize for the issues you experienced with our company Our new software system conversion has put many of our processes behind, including refunds I emailed my accounting department today and had your refund processed first thing this morning You should see that refund back in your account within the next couple of business days Please let us know if we can be of any further assistance.Best,***TeamExpress.com customer service

Good afternoon [redacted] , We sincerely apologize for the delay regarding your refund, as well as any confusion regarding itOur records indicate that your account was refunded in the amount of $as of I have attached copies of the transactions numbers for your referencePlease feel free to contact your bank and reference these numbers if you are unable to locate the credits in your account historyThis brings the remaining balance of your order to $11.94.Per our company policy, we do not normally offer refunds for the cost of shippingThe total cost of your items was $55.94; you were refunded this amount, along with $in partial shipping costs, on As of today, your account has been issued a refund in the amount of the difference: $Please allow up to 3-business days for this credit to be reflected on your account, depending on your bankPlease let us know if there is anything further we can do to help!Thank you, ***www.TeamExpress.comCustomer Service

Good Afternoon, We sincerely apologize for the inconvenience and delay regarding your refundOur records indicate that your refund was processed on via transaction number [redacted] Please feel free to reference this transaction number with your bank if you do not see the credit in the amount of $reflected onto your account within 3-business days of the credit dateBest Regards,***www.TeamExpress.comCustomer Service

Revdex.com: Hello to whom this may pertain to but I would lIke to Thank you for the work you have done to resolve my issue with team express they have sent me the shirts It's amazing how fast they were able to get them shipped this time Again thank you for all the help it is greatly appreciated Keep up the great work thank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because I was told by a customer service representative to return the item and it would be refundedIf the police is such that I would not receive a refund then I should have been told that originallySo now the company has the jersey, my money and they only offer an apology for the confusion? Not to mention, I paid shipping for the item to be returned at the advice of customer serviceAn apology is not sufficient as I have been wrongedAny reasonable person can see thisWhy in the world would I pay to have a jersey sent back if I was going to lose it? I could have just sold it on my ownThis is the fault of the company and I reject their solution...which is nothingFor some reason they can't understand that I was INSTRUCTED to send the jersey back for a refundIf their own customer service reps don't know their police, that is not fault of my ownThis is to the point of ridiculousness and the right thing to do is send me the correct size jersey or refund my money so that we can end thisI will even eat the shipping cost at this pointSomeone has to understand that an apology does not give me a jersey or moneyI was wronged here and this needs to be fairly resolvedThe fact that is has even gotten this far speaks volumes about their customer service and the way they value customersPlease resolve this as it would save everyone time and I am not backing down on this because I believe in right and wrong and I will see this throughWould just be a lot easier if the company would do the right thing Regards, [redacted]

We sincerely apologize for any confusion regarding our refund policyCustomers have the option to return their purchase within daysOf course, if there is a case of a backordered item that delays shipment of the item being returned, we would not hold that timeline against the customer as there is no way the customer could know if they need to make a return for a product they do not yet haveWe accept returns on new and unused products onlyIf there is a case of a defect, please contact our customer service at so that we may notate the order prior to its arrival to our warehouseAll returned products are inspected upon arrival back to our warehouseIf we are not notified of a defective item in advance, we will have no way of knowing that the item was defectiveThis would result in the item being sent back to the customer and no refund being issuedIf you would like to return your new and unused item, please visit www.teamexpress.com/returns for details on how to create a prepaid shipping label on our account with UPSPlease note that using this method will deduct $from your refund totalWe do recommend this method for returns as it is the most cost-effective way for our customers to return their items to usThank you, ***www.TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced A prepaid UPS label will be sent to the email address listed on this claim within hours Once the product has been received in our facility, it will be promptly refunded Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

Complaint: [redacted] I am rejecting this response because: For order number [redacted] I was charged a total of $and I have returned ALL items in the order or Team Express cancelled the back ordered items Team Express has received ALL of the items and acknowledged the short ship item as well which they have credited back Credits have been applied in the amount of $BUT $of these credits should have been applied to order number [redacted] which means only $has been applied to the credits for a charge of $for this order Team Express acknowledges they applied the $to the wrong order and I am certain this is causing the confusion on the $still owed to me as of today.If Team Express needs to keep the $shipping to me for the original order, fine That means they still owe me $less the $ It is simple math and documented in Pay Pal, I also verified this with my credit card tonight which said they can handle it from here and are sending me the proper dispute forms.I hope Team Express can resolve this remaining balance immediately I have been a loyal customer that has spent THOUSANDS with this business I am not trying to get anything free and have spent way too many hours on this issue, all I want is my money back Really they should consider is it worth roughly $to lose a long term customer who has spent thousands with us and may still continue to buy from usRegards, [redacted]

We sincerely apologize for the inconvenience Can you please provide details as to where the $charge is from? We provided the labels at no cost, and are unsure where this charge occurred Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service