Re/Max Professionals

Complaint: ***
I am rejecting this response because: I still do not see the credit for $as requested for the Marucci Elite 33" bats in my Pay Pal Account Please resolve and process immediately.Specific actions were detailed thoroughly in my previous communication I am on vacation and do not have order and sku numbers with me Please resolve this properly ASAP
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am in total disagreement with this company but I am also done with this issue. It is obvious that the employees have been feed a line to tell all the customers that have been wronged with this
Regards,
*** ***

Good Afternoon *** ***, We sincerely apologize for the inconvenience regarding your recent order with usUnfortunately, your order was unable to be completed with the vendor, and has been cancelled per your requestWe received confirmation of the cancellation today, which is when your account
was refundedPlease allow up to 3-business days for the credit to be applied to your account, depending on your bankThank you, *** www.TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced. Per your request the bat was cancelled on 5.22.15. You were not charged for the bat as we only bill upon shipment. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service

Awaiting credit for Marucci Baseball Bats SKU# *** and order ***One bat was not shipped (short ship item) and other was returned and received on 5/per tracking number *** and signed for by GRodriguez at 9:amI am awaiting the credit for $per the price of these two batsPlease note that a return for $as applied to this order that SHOULD have been applied to order Ifor the same product, but from a different orderIf I can get the credit back for the two bats listed above from *** my multiple issues with Team Express that have taken MONTHS to resolve will be completed.Process credit back to my credit card asap for $If you can apply the to the correct order as referenced above fine, if not that is not important as I have my money back on that purchase just credited to the wrong order which may be delaying the $refundIf there are any questions call me at 832-458-

We sincerely apologize for the delay in getting your item to you. Due to issues with the vendor, we are still not able to get an exact date that the warm up suit will ship out. Please let us know if you would like to cancel the order and have your money refunded or we can leave it as it
is and will ship as soon as we can get it out to you.Best,***TeamExpress.com Customer Service

We sincerely apologize for the delays with Mr***'s re-order, as well as for any confusion as to the assignment of blame for this unfortunate situationWe have not placed blame with Mr***; our response was simply to inform the customer of the course of events that played into the situation that he may not have otherwise been aware ofUnfortunately, as we do not produce custom orders ourselves and outsource them to the manufacturer, we are at the mercy of the manufacturer when it comes to their timelines and contact availabilityBeing that we work with other manufacturers, there is an inevitable and unavoidable delay with response times when the contacts at those manufacturers are out of the officeWe upgraded the shipping on the replacement order as much as the manufacturer would allowNormally, Majestic time frames for producing custom orders is up to weeks; the re-order was produced as quickly as possible within Majestic's own scheduleBy the time Mr*** contacted us to request a refund, the replacement order had already been shipped and so the possibility of a refund was no longer available at that timeDue to our contact being out of the office, we were not notified of the shipment of his replacement order before Mr*** called to request a refundOur records show that *** stated that he would request a refund, but that it was not guaranteed as it was possible the order may have already shippedWhen Mr*** first called us to inform of the incorrect production of his order, he was given the option for a simple refund and to keep the incorrect jerseys or to have the order reproduced correctly at no cost to himMr*** now has two complete sets of jerseys; one of which he was not billed forHe was not and will not be required to send the incorrectly produced items back to us; they are his to do with as he wishesPlease let us know if any further clarification is neededThank you,***www.TeamExpress.com Customer Service

Good Afternoon, We sincerely apologize for the inconvenience and delay you've experienced regarding your orderAt this time, we have sent a UPS label for these items to your Gmail account on file with us at no cost to youPlease allow up to hours for delivery, depending on your privacy
settingsAlso, please keep in mind that this email may arrive to your spam folder, as it is being generated by UPSOnce you receive the label, simply print it out and attach it to the parcel you would like to ship back to us, then drop it off to your nearest UPS location within daysYour refund will be issued within 1-business days of the parcel's arrival to our warehouse to the original payment method used to make the purchaseYou may not see the credit reflected on your account for an additional 3-business days, however, depending on your bankIf you do not see your credit reflected on your account after the parcel has been in our possession for business days, please do not hesitate to let us know so that we may further investigate the matter for you.Best Regards, ***www.TeamExpress.comCustomer Service

We sincerely apologize for the inconvenience. At this time all credits have been issued back for items missing, and returned. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

We have canceled the back ordered item as requested and I've asked the sales rep to send you a label to return the face masks that do not fit. Once we receive the face masks back, we can issue a refund for the amount originally paid for them.Best regards,***Team Express Customer Service

We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. A notification has been sent to *** to release the funds back to your account. This should be received within 3-business
days. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

We sincerely apologize for any confusion regarding your most recent order with usThe item that you ordered was indeed available at the time you placed your order; if it were not, the website would not have allowed you to complete the orderHowever, your order was placed on a hold to verify its authenticity, simply because it was the first order on a new accountThis is a standard fraud prevention measure that is in place for not only your protection, but that of all of our customersBy the time your order had cleared, the item was no longer availableThis is obviously not the outcome we would prefer, but it is an unfortunate possibility, and we deeply apologize for the inconvenience caused you due to thisOur records do not indicate that any funds have been withdrawn from your accountIf you have seen funds withdrawn, please contact us so that we may further investigate this matter with your bankAs well, please feel free to contact your bank for further details regarding the difference between a temporary hold or authorization, and a withdrawal of funds from your account if you have any further questions regarding the matterThis process has been known to be a bit confusing for some of our customers over the yearsPlease let us know if you require any further clarification regarding the order process with usOur FAQ page regarding stock availability is also available 24/on our website if you preferThank you, *** www.TeamExpress.com Customer Service

There has to be some protection for the consumer! It was understood when glove was ordered it would be delivered by Christmas I know that and Baseball Express knows thatI spoke with a rep on the phone and that is what they told meThe real issue is that Baseball Express knew I would never receive my gloveAccording to John at Wilson they (B.E.) were not paying their bills and had been "cut-off." My glove had a zero percent chance of being made and delivered! They "cancelled" on 12/to legitimize their actionsIt cannot be legal to receive payment for products that a company knowingly cannot deliver - EVER.Their response makes it sound as if it is just one of those "retail business things" that couldn't be helped and that their actions are justified by fine printIt is severely incompetent at best, but more than likely, purely unethical, deceitful, and flat out criminal.Thanks for looking into this matterI know that there are several custom glove customers, like myself, who have been mistreated by this company. Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We sincerely apologize for the delay and inconvenience. The refund was completed on back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

Good afternoon, We sincerely apologize for the inconvenience and the delay regarding your refundAt this time, our records indicate that your account was refunded in the amount of $as of It may take up to 3-business days for you to see this credit reflected on your account,
depending on your bankYour Transaction Reference Number is as follows: ***Please feel free to reference this transaction number with your bank, and if you do not see the credit reflected onto your account by 9.23.2015, please contact us at for assistance so that we may further investigate the matter for you. Best Regards, ***www.TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund in the amount of $has been issued back to the original form of payment. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

We sincerely apologize for the confusion regarding this order. We did not bill the card, it was only authorized at the time the order was placed. The authorization has been voided since that time. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service

We sincerely apologize for the confusion with your order. Our software system conversion created some problems within some orders in our warehouse, yours being one of them. I've asked my accounting department to refund your order today and you should see that credit within the next
couple of business days.Please let us know if we can assist you further.Best*** TeamExpress.com Customer Service

Good Afternoon Ms***, We sincerely apologize for the inconvenience you have experienced regarding the shipment of your order, as well as any confusion in how our orders are processedOur records indicate that your order was placed after our shipping cutoff time of 1PM CST for same-day
shipment, as your order did not come into our system until 4:48PM CST on As your order came through after 1PM CST, it was shipped the following business day on via UPS tracking number ***Unfortunately, due to the federal holiday on Monday, May 30th, UPS was closed and therefore your order was not delivered on Monday but the following business day of We apologize that your refund was not processed immediatelyThat has been corrected, and your refund in the amount of $was processed on Please note that it may take up to 5-business days for your refund to be reflected on your account, depending on your bankIf you have not seen your refund after 6.15.2016, please contact us so that we may further assist you at that timeThe image of the transaction number used to process your refund has been attached for your referencePlease feel free to provide this transaction number with your bank if you have not yet seen your refund and would like a status updatePlease let us know if there is anything further we can do to assist youBest Regards, ***www.***.com Customer Service

Complaint: ***
I am rejecting this response because: Once again this is not my problem or fault that I have gone through so much hassle with something that should have been something so easyWhen I don't get call backs or emails I had no Idea what was going onI had to call in day after day to try to find out the current statusI have a voicemail from *** that even says that I would get a new order in one to two weeks not four!! Due to taking forever I missed having jerseys for 2/of my season! I talked with *** and he told me they would process my refund because the new jersey did not show shipped yetThey when I called back a few days later to see when my refund would show back on my account I was told the new jerseys shipped that dayI need some type of compensation for the huge inconvenience this has caused me and not being in uniform with my teamA full refund would be the correct thing to do, but right now I'm willing to settle for half ($42.03) to get this headache over with
Regards,
*** ***