Re/Max Professionals

Complaint: [redacted]
I am rejecting this response because I was told by a customer service representative to return the item and it would be refunded. If the police is such that I would not receive a refund then I should have been told that originally. So now the company has the jersey, my money and they only offer an apology for the confusion? Not to mention, I paid shipping for the item to be returned at the advice of customer service. An apology is not sufficient as I have been wronged. Any reasonable person can see this. Why in the world would I pay to have a jersey sent back if I was going to lose it? I could have just sold it on my own. This is the fault of the company and I reject their solution...which is nothing. For some reason they can't understand that I was INSTRUCTED to send the jersey back for a refund. If their own customer service reps don't know their police, that is not fault of my own. This is to the point of ridiculousness and the right thing to do is send me the correct size jersey or refund my money so that we can end this. I will even eat the shipping cost at this point. Someone has to understand that an apology does not give me a jersey or money. I was wronged here and this needs to be fairly resolved. The fact that is has even gotten this far speaks volumes about their customer service and the way they value customers. Please resolve this as it would save everyone time and I am not backing down on this because I believe in right and wrong and I will see this through. Would just be a lot easier if the company would do the right thing. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the delay and inconvenience.  Unfortunately, the items that were ordered are not available with Majestic until approximately 4.27.16.  They are in the process of being manufactured due to high demand.  We have requested that the order be shipped as quickly...

as possible with an expedited shipping method at no additional cost to our customer.  However, as the goods are not immediately available our only other recourse would be to substitute or cancel the order.  Again, we sincerely apologize for the delay.  Please let us know how you would like to proceed. Best Regards,[redacted]TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Also, I contacted yesterday, Monday, not Sunday so this was false information.
Regards,
[redacted]

We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been received and processed as a return via the prepaid return shipping label we provided.  The credit was issued yesterday 6.16.15 and should be visible on your account...

within 3-5 business days.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize that your item was unavailable after purchase.  Your order was delayed due to our fraud system, as this was the first order on a new account.  We did not take the funds as we only bill prior to shipment for special order or personalized goods.  The charge you...

saw on your credit card was an authorization placed at the time of purchase to verify the funds were available.  This authorization hold should have dropped off with 3-5 business days.  If it is still showing on your account please let us know so we may look further into this matter.  After further investigation into your claims that this is the third order cancelled but money was taken within two years we were unable to locate any other cancelled orders.  Can you please provide additional information?  We have attached screen images from both our current system and previous order system showing all orders were processed and delivered swiftly and complete.  Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the confusion regarding this order.  The order was placed via the internet and during our fraud prevention measures was flagged.  As a result we contacted the customer for additional information, in order to verify and release the order.  The customer did...

return the phone calls and provide the credit card information, however it did not match the banks records.  This prompted us to ask for additional information again.  Unfortunately, the customer was not comfortable with the process and requested the order be cancelled.  The order was cancelled on 1.21.16 per the request.  We did not bill the card, as we only bill prior to shipment for special order items.  An authorization was applied to the card at the time the order was placed.  That authorization has since been dropped.  If the customer still sees the authorization transaction please let us know.   Best Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time we will be sending out replacement items.  Again, we sincerely apologize for the delay and inconvenience.  Please let us know if you have any additional questions.Best...

Regards,[redacted]TeamExpress.comCustomer Service

Good afternoon [redacted], We sincerely apologize for the delay regarding your refund, as well as any confusion regarding it. Our records indicate that your account was refunded in the amount of $60.90 as of 7.30.2015. I have attached copies of the transactions numbers for your reference. Please...

feel free to contact your bank and reference these numbers if you are unable to locate the credits in your account history. This brings the remaining balance of your order to $11.94.Per our company policy, we do not normally offer refunds for the cost of shipping. The total cost of your items was $55.94; you were refunded this amount, along with $5 in partial shipping costs, on 7.30.2015. As of today, your account has been issued a refund in the amount of the difference: $11.94. Please allow up to 3-5 business days for this credit to be reflected on your account, depending on your bank. Please let us know if there is anything further we can do to help!Thank you, [redacted]www.TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced.  At this time the refund has been applied to your account.  It should be visible within 3-5 business days depending on your bank.  If you have any additional questions please let us know.Best...

Regards,[redacted]TeamExpress.comCustomer Service

We sincerely apologize for the inconvenience.  Can you please provide details as to where the $12 charge is from?  We provided the labels at no cost, and are unsure where this charge occurred.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

Thank you for that information. Please let us know if there is anything further we can do to assist you in resolving your claim. Thank you, [redacted]www.TeamExpress.com Customer Service

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for your help getting this resolved.
Regards,
[redacted]

We sincerely apologize for the inconvenience regarding Mr. [redacted]' recent order with us, as well as for any confusion regarding how Express Cash works. I have provided a copy of the terms and conditions for Express Cash below for reference: Express Cash Can Only Be Earned Via Promotional Offer. ...

Express Cash can be redeemed at checkout. Enter your Express Cash code at checkout on your next order to redeem your Express Cash. Offer valid for online purchases only. Entire order must be shipped to a single address. Does not apply to retail store purchases, prior purchases, or open orders and cannot be combined with any other offer. May not be used towards purchase of gift cards, gift certificates, pitching machines, balls, drop-ship items, team orders, or select items. May not be redeemed for legal tender. Promotion may be modified or terminated at any time. Certain restrictions may apply. Promo code for Express Cash must be entered at checkout to redeem the discount. Only one Express Cash code may be applied to an order. Express Cash codes may only be used one time. Any remaining Express Cash will expire once code is used. In the event of a returned item, the total value of Express Cash used in the order will be applied to any returned items first. For example, if returning $100 worth of items and $50 in Express cash was used to purchase the order, customers will receive a refund in the amount of the subtotal of the order, less the full Express Cash value used and any return shipping label costs. To further clarify, Express Cash is essentially a virtual coupon that is applied to the entire balance of an order meeting the above stated requirements. It cannot be redeemed for cash, which means that we cannot issue a refund for legal tender where none was given. In the event of a returned item, the total value of Express Cash used in the order will be applied to any returned items first due to this. As Mr. [redacted]' returned item was less than the $50 in Express Cash used, we cannot issue a refund for legal tender.  Please let us know if we can be of assistance in further clarifying this issue.  Thank you,  [redacted] www.TeamExpress.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The circumstances were NOT unforeseen. Baseball express knew Wilson would not deliver glove because they had stopped doing business with them as a result of Baseball Express not paying their bills. They dishonestly and deceptively sold me goods, took my money, and did not inform me that I would not receive my glove. THEY KNEW FROM THE DAY I ORDERED THE GLOVE THAT THEY COULD NOT DELIVER! This can't be legal. 
Regards,
[redacted]

We sincerely apologize for the delay and inconvenience you experienced.  At this time the backorder has been cancelled per your request.  Can you please provide additional information regarding the damage to the Champro pants?  If possible, please provide photos attached to this claim...

to help us expedite the claim.  Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]