Receivables Performance Management LLC

April 13, Revdex.com Station DrSuite DuPont, WA Email: [redacted] theRevdex.com.org Case# [redacted] , [redacted] * [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is making several allegations against RPM: she has no idea why RPM is calling her; RPM hangs up on her; and we are calling her over times a dayAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Nuvox Commnow Windstream on February 23, RPM obtained the telephone number, [redacted] from our client as a good number to make contactUnfortunately all telephone attempts were unsuccessful, terminating with either no answer or no message left on the answering machineRPM mailed the initial dunning letter to Ms [redacted] on April 9, 2016, advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA)Reviewing RPM’s business records, between April 1-13, 2016, RPM made a total of telephone attempts to the above numberRPM has placed a cease all collection activity code on this account, per Ms [redacted] ’s request RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry S Senior Compliance Specialist

RE: [redacted] Claim ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] originally disputed a debt being reported by RPM to her credit historyWhen advised that the account was for DIRECTV, Ms [redacted] stated she has never had DIRECTV and is the victim of ID theftAfter review of our file and contacting our client, I offer the following response on behalf of RPMDIRECTV listed Ms***’s account with RPM for collection on April 17, On April 19th RPM sent Ms [redacted] a notice by ground mail and email identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM’s business records reflect that Ms [redacted] received and opened the email and there being no notice of the ground mail notice being returned, however it was sent to a different address then what is listed in the complaintAccording to DIRECTV, the service address for the account was Plantation Bay DrN Jacksonville, FLService was activated 10/22/and disconnected 2/17/for non-paymentDIRECTV provided the attached monthly billing statement as verification of the debt If Ms [redacted] believes that she is the victim of Identity Theft, she may complete and return the attached ID Theft AffidavitRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412-Very Truly Yours, Mark TC [redacted] General Counsel

August 15, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] indicates that the agents she spoke to were rude and would not send her a letter stating the account was paid in fullAfter a review of our records I offer the following response on behalf of RPM: Dish listed Ms [redacted] ’s Dish account for collection on July 29, RPM’s business records reflect that a direct payment to satisfy the balance was processed by Dish that same dayAttached is a letter confirming the account is paid in fullRPM has reprimanded the agents who spoke to Ms [redacted] and were unable to resolve her concernsRPM apologizes to Ms [redacted] for our inability to resolve this matter on the first opportunity and for her overall experience with our organization RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 412- Very Truly Yours, Mark [redacted] C [redacted] General Counsel

Complaint: [redacted] Good afternoon,I spoke to the General Counssuggested in the response- and explained to him that I am not claiming there was an identity theft, that I dispute the charges from [redacted] The charges are for services that I never agreed to and a piece of equipment that I did not receive Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so far Please advise if my account has been permanently closed from both AT&T and RPM or advise on the next steps I need to take to cease any future collection concerning this matter? Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will do just that thanks for all help thus far Sincerely, [redacted]

April 11, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is complaining that RPM calls her business up to times a day trying to reach someone that is not at this numberWhenever she answers the telephone, RPM hangs up and if she lets the call ring, no message is leftShe feels this is harassment and wants the calls to stopAfter a review of our records I offer the following response on behalf of RPM: RPM received a file from our client T-Mobile USA on January 10, for a consumer that is not [redacted] RPM is withholding our consumer’s name so there is no Third Party Disclosure Violation under the Fair Debt Collection Practices Act (FDCPA)RPM obtained the telephone number, [redacted] as a good number to reach our consumerRPM did make telephone attempts to the above number, but never attempted times in any one dayAll call attempts were within the “convenient times” as allowed by the FDCPA Section a(1)RPM has placed a wrong number code on the above number and apologize to Ms [redacted] for any inconvenience RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

October 5, Revdex.comStation DrSuite 222DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] has again raised several issues in her rejection of RPM’s original response: she is upset that RPM referred to her as Mr.; she claims [redacted] never placed this debt with RPM; she claims, per [redacted] , that RPM reported this in the name of [redacted] ; RPM’s negative reporting of this debt is still showing in her credit file as of September 30, 2015; and she wants proof that RPM sent the deletion to the credit bureaus After a review of our records I offer the following response on behalf of RPM: RPM was in error when referring to Ms [redacted] as Mr., for that we apologizeAs RPM stated in its first response we received this file from our client [redacted] on March 22, RPM mailed the initial dunning letter, advising Ms [redacted] of the creditor, amount owed and of his right to dispute under the Fair Debt Collection Practices Act, on May 4, to the address of [redacted] San Diego CA No telephone contact was ever made and our client recalled the account in September, A deletion notice was sent electronically to the three major credit bureaus on September 22, 2015, so this response is your proof of the deletionRPM does not have any control over how long the three major credit bureaus take to update their recordsRPM was not included in Ms [redacted] ’s conversation with ***, so we really don’t know what was said or who she spoke withHowever [redacted] has been a client of RPM’s for several yearsRPM has searched its business records and cannot find any record of an account in the name of [redacted] Thus RPM did not report any such file to any credit reporting agency RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry [redacted] S [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: So How Long?(How many more days?) Before I recieve this letter ,Should have been sent out Days ago after payment sent as promisedI will accept the response when The credit report reflects that this account is closed and I recieve this letter.And I thought you guys update on Sundays as previous representives stated.Sincerely, [redacted]

We are in receipt of your letterUpon completion of our investigation, we do not have sufficient information at this time to make a determination of the dispute.If you would like us to reinvestigate this claim, please provide sufficient information defining the dispute and any documentation that supports the dispute reasoning.Sincerely,Receivables Performance Management, LLCPO Box 1548Lynnwood, WA 98046***Document redacted by Revdex.com***

January 25, Revdex.com Station DrSuite DuPont, WA Email: [redacted] .***@theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is disputing this debtAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client [redacted] on October 3, RPM mailed the initial dunning letter on October 6, 2016, advising Ms [redacted] of the creditor, amount owed, and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***Telephone attempts to contact Ms [redacted] were unsuccessful and the first indication of a dispute was the complaint received from your officeRPM immediately ceased collection activity and contacted our client for validation [redacted] , after researching their records, has recalled the accountAs part of our closing procedure a deletion notice was sent to the three major credit bureaus RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

RPM's business records indicate the first verbal contact with Ms [redacted] occurred on May 3, DIRECTV received payment from Ms [redacted] on April 12, Therefore, an RPM agent could not have promised Ms [redacted] that payment would cause the credit reporting to be removed because we did not speak to her until nearly a month after the payment was applied to the accountIf Ms [redacted] has any evidence of a conversation with RPM prior to the date of payment I would be happy to review itThank youMark *C***General Counsel

December 7, 2015Better Business Bureau Station Dr., Suite DuPont, WA 98327Email: [redacted] @theRevdex.com.orgCase # [redacted] , [redacted] Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is alleging harassment by claiming RPM has been calling her twice a day for the last two monthsShe wants these calls to stopAfter a review of our records, I offer the following response on behalf of RPM:RPM received a file from our client Jefferson Capital on October 7, 2015, for a consumer that is not Ms [redacted] RPM is withholding the name of that consumer so there is no Third Party Disclosure violation under the Fair Debt Collection Practices Act (FDCPA)RPM received the telephone number, [redacted] , from Trans Union as a good telephone number to contact our consumerRPM began making attempts to reach our consumer without successAll telephone attempts were within the convenient times as allowed by the FDCPA Section a (1)RPM cannot locate any inbound calls made by [redacted] .RPM has placed a Do Not Call code on the above telephone number as requested by Ms [redacted] RPM apologizes for any inconvenience our attempts to contact our consumer may have caused Ms [redacted] .RPM is pleased to be able to resolve this complaintIf you need any additional information, you can contact me a (425) 412-2642.Sincerely, Henry PS Senior Compliance Specialist

Complaint: [redacted] Back in September I filed a complaint with your bureau on this company as they are trying to collect a debt from someone named [redacted] and I am not [redacted] they told you thru there general counsel mark tc [redacted] that they would take my phone number off there records and stop calling mewell they were doing good up until two weeks ago and they have started calling me from these two numbers425-412-and 425-372-day and night for the last two weeks and when I call to speak to a supervisor they say " please hold I am on the phone wit ha client" and leave me hanging or they say " I am putting you thru to a supervisor" please hold and rings or times and no one answersa few times they leave a message that says " [redacted] ' or " this is " rpm" this a attempt to collect a debtthis is harassment that needs to stopi will be contacting the bar association on Mrc [redacted] and filing a complaint on him as he is the one who told me my phone number would be pulled from the records and they would not call meyou can make it clear I will be also contacting the Washington state attorney general to see about Mrc [redacted] being disbarred and rpm put out of business and I'm now making it my mission as I am tired of the harassmentAlso you people are not to give my home address to this companyI will not stand for that happening I will not put up with harassment Sincerely, [redacted]

January 5, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] E [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is complaining about the number of daily calls he is receiving and wants them stoppedHe is also complaining that when he called our office to tell us to stop calling he was disconnectedAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Dish on October 5, RPM mailed the initial dunning letter to Mr [redacted] , on October 8, 2015, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] Cass Lake, MN RPM did begin making telephone attempts, without success, to contact Mr [redacted] In December, 2015, RPM’s dialer malfunctioned and on a couple of days we attempted to call Mr [redacted] too many timesThat problem has been correctedRPM apologizes for any inconvenience we may have causedRPM’s business records indicate Mr [redacted] advised our office to stop calling on December 30, and a “Do Not Call” code was entered RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: I continue to receive calls on my phone for their busines When I have questioned some of the callers, they have told me the number given to them as a call back to that business is [redacted] Which is MY number I do not care what they say they have in their records regarding accounts and my number - that is not relevant to my complaint I also do not care if they are a third-party whatever - it is not relevant I would ask AGAIN that they agree to stop giving my telephone number as a call-back to their business Perhaps they can review the issue with their staff, and assure that my number - including area code - does not show in any of their materials as a number to be given to ANYONE attempting to call their business.I continue (even after starting this complaint process) to receive calls for their business, so clearly the matter is NOT resolvedSincerely, [redacted]

Complaint ID: [redacted] RE: [redacted] To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency working on behalf of creditors such as SprintMr [redacted] states that RPM is reporting a debt to his credit history without sending him a validation notice prior to reportingHe requests that RPM remove the matter from his credit history and provide validation of the debtAfter review of our records I offer the following response on behalf of RPM: Sprint listed Mr***’ account with RPM for collection on March 26, On March 28, 2017, RPM sent Mr [redacted] a notice to the address listed in this complaint advising him of the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA)RPM has no record of this notice being returned as undeliverable and no record of a response from Mr***RPM made multiple attempts to contact Mr [redacted] by telephone at the number listed in the complaint with no record of contactUntil receipt of this complaint, RPM was unaware that Mr [redacted] disputed any portion of the debt or was requesting validation RPM has requested validation of the debt from Sprint and will provide the same to Mr [redacted] directly once receivedRPM will update the account trade-line to reflect Mr***’ dispute of the debt RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

RE: [redacted] * [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] disputes a debt RPM attempted to collect on behalf of dishNET and claims that RPM has failed to verify the debtShe requests RPM remove the account trade-line from her credit historyAfter review of our file and contacting our client, I offer the following response on behalf of RPMdishNET listed Ms [redacted] ’ account with RPM for collection on December 28, On January 3, RPM sent Ms [redacted] a notice advising her of the debt, creditor and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM received not response to this notice and have no record of speaking to Ms [redacted] Until receipt of this complaint, RPM was unaware that Ms [redacted] disputed the debtRPM contacted dishNET who provided the attached signed contract and bill copies as verification of the debtIt is dishNET’s position the debt is valid and oweddishNET has recalled the account from RPM and RPM is no longer handling the matterMs [redacted] is free to contact dishNET with further questions or concernsRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412-Very Truly Yours, Mark TC [redacted] General Counsel

Case Number: [redacted] RE: [redacted] To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)Mr [redacted] states that he never signed a contract with Dish and disputes any fees related to breaking his service contract after cancelling serviceAfter review of our records and contacting our client I offer the following response on behalf of RPM: Dish placed Mr [redacted] ’s account in our office for collection in September The account has since been recalled from our offices Upon receipt of this complaint, RPM contacted Dish who provided the attached signed contract for Mr [redacted] ’s reviewAt this time, it is Dish’s position that the balance is owed RPM appreciates the opportunity to respond to this matter and resolve the matter to Mr [redacted] ’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]