Redline Steel

I placed an order with Redline Steel on December 11th, 2018 and as of today I still have not received the product I ordered.
I placed an order with Redline Steel on December 11th, 2018 and as of today I still have not received the product I ordered. My order number was #XXXXXX for a Fancy Monogram - small 18" in black. I paid $60.37 and after numerous tries to contact them to get a date to expect delivery or refund, the company has not gotten back to me. I do not want this product anymore and there am requesting a full refund.

Everything about this company is amazing!!! And everything is just beautiful.

I ordered 3 items from Redline Steel in early October of 2018 as 2 of them were for Christmas presents. I finally received 2 of the 3 items ordered in mid February 2019 and they are nice items so no complaint with the quality, however, I have not received my address Fleur De Lis Address Monogram and have emailed them multiple times with no response, last time being 2/15/2019 other than the typical unable to return emails for 5 to 7 days. BLAH BLAH BLAH! I even received a request for a 5 star review for this item that I never received. Now that's funny! This company is a joke and I guess they have even changed their name, most likely due to the amount of complaints lodged against them. I will never order from them again and that's a shame for an American Vet owned manufacturing company-So Sad!
Everyone take notice, you are gambling with your money as to whether you will receive you items.
My order number is #528380

This company is awesome and the products they sell are excellent. The items they sell are all made here in the United States of America. They are without a doubt top of the line and the choices are excellent and numerous.

Fantastic products. I was patient and had faith that they would arrive and my daughters are very happy with their late Christmas gifts. I will order again, just allowing more time.

So, Redline had some tough luck the last few months, but when we got our order - it was fabulous! We ordered a personalized item and it was just beautiful. I know a lot of us were disappointed in the long wait for our product, but my brother enjoyed his gift even if it was late... Redline has appeared to have gone to great lengths to make everyone happy and I, for one, will be ordering again. In this world of immediate gratification, we have forgotten how to be patient and tolerant. Things happen beyond our control and to forgive and allow another chance is the Christian way. I have ordered several items from Redline over the last year and have been impressed by their quality. This company is not a scam. They are regular people like you and me and they deserve your admiration for continuing on in the face of adversity. Ok, I am off my soapbox now.

I have bought several items through Redline. They are quality items. Even though shipping can be slow, they are sometimes made to order which takes time. Through the transition from the one website to another, there were slow times but that was to be expected. I would definitely buy from them again and encourage others to do so as well. Growing a business is hard work and Redline is learning as they go and I'm sure they will only get better as they go.

Great quality product! Super company with excellent integrity! Would definitely buy from them again!

I gave 4 stars because the quality is good but the wait of 4 months was entirely too long. I had two separate orders of the Eagle In God We Trust. Each order also included the small eagle and a Welcome sign. The items were of high quality but the second shipment was damaged (the tip of the eagle's wing was bent and the paint was coming off). I didn't return it since I wasn't sure how long it would take for a replacement so I bent it back and had some paint to touch it up. Let me suggest to wrap the Eagle wing tips more carefully as they can easily bend.

I purchased as a Christmas gift for a newly married couple. I loved the finished product so much will purchase one for my home.

Great quality product and quick shipping. Very pleased with purchases .

My most recent and 2nd purchase from Redline Steel was Dog Love and it was beautiful!!! I highly recommend this company as they take great pride in what they do and it shows through the quality of their work. I will definitely be ordering from them again!

Great company, love the work they do and want they stand for ! The piece I ordered looks amazing

Wonderful craftsmanship! I absolutely love it!! I have ordered several items from them and I haven't been disappointed in the least!

I ordered 2 products only received one though I have paid in full for both. No customer service from anyone to be able to find the rest of my order!
On December 18, 2018 I purchased the Fancy Monogram sign and the infinity sign. I paid for these items 96.05 through Autopay as the company suggested. I contacted support by email on numerous occasions as well as Colin the owner by text to learn the status of my order. Never did I hear from support and only once from Colin to tell me to contact support. Finally on March 11 package arrived but only the Fancy Monogram sign was shipped. I have tried numerous times to find out where the rest of my order is and have not received any response. I still have the container that only the Fancy Monogram was included.
Order *** Colin ***@redlinesteel.com I would like to have the rest of my merchandise or a refund for the infinity sign which was 49.00 itself

Order product on 12/4/18. Promised delivery by Christmas. Never received as of 3/18/19. No contact from company.
I ordered from Redline Steel/Redline Decor on 12/4/18. I paid $276.76 by credit card. They later posted on their Facebook Page that all orders would be received by Christmas. This time came and went. Redline further stated that they had an equipment failure and was unable to fulfill orders as promised. I was not contacted if I wanted a refund. I e-mailed the support line with no response. Tracking showing my order was shipped to me on 2/11/19. However, the post office stated no street address was on the package and the merchandise was returned to Redline on 2/16/19. I would've thought Redline would have noticed no address before they shipped merchandise. I have not heard from Redline at all. They still have my money and merchandise. I have tried e-mailing but I get an automated response saying wait up to 7 business days for a response. But still nothing. Last e-mail was sent 2/18/19. No response.

I ordered two items 12/17/18 and have never received them.
I placed an order 12/17/18 (order number XXXXXX) for a half moon and a small 18" fancy monogram for a total of $91.80. I paid via my Discover credit card, which was promptly charged the same day (12/17/18). I was advised the lead time was 4-6 weeks, after this time had elapsed I contacted the company via email and received a generic response asking to not email them again and that a response was coming in 5-7 days. I found an actual person to contact (***) and did that. He stated that current lead time was 8-10 weeks and that "given the order date of 12/17, I expect this order to be fulfilled and shipped within the next 2-3 weeks, if not sooner." I called their customer service number and left a message 3/15/19 with no response. I also emailed *** again 2/27/19 for a status update and have not received a response.The lack of communication is ridiculous. The inability to fulfill my order is ridiculous.

Only if it would prevent others for falling for the false advertising and non-commitment to make the purchase valid.
I ordered two of the decor items in black with the name of *** on both of them. They were ordered either the end of October or early November with the guarantee that I would receive them by Christmas. As of this date, 3-15-19, I have not received anything from them, other than a notification that I was entitled to apply for a $50 gift card for the inconvenience. This does not get me the product I ordered!

Still waiting on my $126 order from December.

Much improved! Still a little slow on completing orders. The merchandise is very nice.