Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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Ordered 2 items on 12-15-18 and paid $133.50. Today is 3-8-19 and still no product or communication from Company
Ordered 2 items 12-15-18. Today is 3-8-19 and I have not received my order, nor have I received a response to my many email inquiries. I have called and get a recording they are not taking phone calls. I cannot get a status on my order #XXXXXX. I still want my order. If Redline Steel is no longer in business, I want a refund. Most of all, I NEED A STATUS ON MY ORDER.
I want my order and want communication from Redline Steel when I will receive my order. If they are no longer in business or cannot complete the order, I expect a refund of $133.50.
On behalf of the entire team at Redline Steel/ Redline Decor , I apologize for the delay in your order . Unfortunately we experienced some equipment failures which caused our lasers to be down longer than we anticipated and the delay of our powder-coat vendor . Our entire team from our guys in the shop to our customer service are working non-stop, 7 days a week to fill ,ship all orders and answer emails as quickly as possible. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment.
Where is my order in production:
Design Stage
Steel Cutting
Grind Stage
Powder-Coat
Baking (Oven)
Cooling Stage
Fulfillment (Shipping) Stage
With that being said, to locate your specific order with 1000's of orders that are currently in production as well is nearly impossible. I assure you , you WILL receive your order and I hope that it will have been well worth the wait.
Once your order has been completed , and placed for shipment ( shipping label created) you will receive a email with TRACKING. Again, I apologize for the delay. Thank you for your support and we appreciate your patience and understanding !!
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept this response as finalizing my complaint. This response, almost word for word, was sent to me over a month ago. This is a "stock" reply and does NOT close my complaint. It has now been 3 months since my order. I could have built an entire house
in that amount of time and if I had been asked for a status on the project, I would have been able to give it. As I stated in my original complaint, I want what I ordered. If this business is unable to complete this, I want my money refunded. I feel they are just making excuses. When a company does not answer their phone and does not answer emails, there is something wrong. I'm afraid I have been taken advantage of and I need your help in rectifying this. No business should be able to get away with taking someones money and not providing their product in return. Please help me get what I ordered.
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
In transit
Order# XXXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I received both ordered items today, March 21, 2019. I have no other choice but to "accept" this business' resolution. However, I find it difficult to ever give this company a good rating, to ever purchase another item(s) from them or to recommend them to friends. I waited over 3 months for my purchase to be completed without one notice from them why there was a delay A responsible company would answer their phone, answer my emails or would do something to let me know what the delay was. A warning to other consumers, DO NOT PURCHASE FROM REDLINE STEEL.
Product ordered December 9, 2018. Not received to date. Charged $192.00 on December 10, 2018. Poor customer Service.
Order placed on 12/9/18 for 3 18" Fancy Black Monogram Door Hangers. Credit card was charged the full amount on 12/10/18. No response from emails that were sent and no response from phone calls. I am requesting a full refund. When my order was placed it said to allow a 4 to 6 week lead time. It has now been 13 weeks. My order number is XXXXXX. My credit card was fully charged the $192.00 on 12/10/2018. Now I can get no one to answer the phone, emails or Facebook Messages. VERY POOR customer service.
I am requesting that the full amount of $192.00 be credited back to my credit card for Order# XXXXXX. I will give the time noted on the Revdex.com website, 14 days, and then I will be contacting my bank to dispute this charge. I am no longer interested in the product. I am sure that there are many other places that produce this kind of item that would be more than happy to have my business.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order# XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
Purchased an item in December 2018, 4-6 weeks for delivery. Contacted company in February and March, no response, of any kind! I want a full refund!
Purchased 12/15/2018, $86.07 ORDER #XXXXXX
4-6 weeks required for order. It is now March and no word from the company. No responses to emails. I want a full refund. This is a fraudulent transaction.
I want a full refund!
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX Please allow 10-15 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
I placed an order on 12/15/28 order #XXXXXX. Order was for $300+ worth of merchandise which was charged to my card. This order is still unfilled.
Order was placed Dec 15 2018. Order #XXXXXX for $308.55 this order is still open and unfulfilled. Multiple avenues of contact have all gone unanswered. I have emailed directly using their contact form from the website. I have also tried to contact them via Paypal which is the method of payment. No responses have come from any attempt for a direct resolution.
Delivery in 10 days or refund full amount.
I just spoke to fulfillment and our shop manager about your order. I apologize for the delay. I did confirm that your order can be shipped within the next 10 business days.
(The consumer indicated he/she ACCEPTED the response from the business.)
Item delivered in good condition.
I placed an order with Redline Steel on 12-09- 2018 and have not seen my order as if today 03-09-2019.
I placed order #XXXXXX to Redline Steel on 12-09-2018 and have not received my order as of 03-09-2019 and all my attempts to reach the company have been ignored or they send me a form letter stating they are "working on it". I've requested my money be returned $165 to me to no avail. Please help me resolve this!
I would like my product ordered or my money returned.
On behalf of the entire team at Redline Steel/ Redline Decor , I apologize for the delay in your order. Unfortunately we experienced some equipment failures which caused our lasers to be down longer than we anticipated and the delay of our powder-coat vendor. Our entire team from our guys in the shop to our customer service are working non-stop, 7 days a week to fill ,ship all orders and answer emails as quickly as possible. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment.
Where is my order in production:
Design Stage
Steel Cutting
Grind Stage
Powder-Coat
Baking (Oven)
Cooling Stage
Fulfillment (Shipping) Stage
With that being said, to locate your specific order with 1000's of orders that are currently in production as well is nearly impossible. I assure you , you WILL receive your order and I hope that it will have been well worth the wait.
Once your order has been completed , and placed for shipment ( shipping label created) you will receive a email with TRACKING. Again, I apologize for the delay. Thank you for your support and we appreciate your patience and understanding !!
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my order that was placed on Dec. 2, 2018. It was nearly 3 months later that it finally arrived, Feb. 25, 2019. I opened the package to find my item was damaged. The paint or coating that they used is peeling up on one edge. I emailed them right away only to immediately receive their normal response of "It may take up to 5-7 business days to get back to you and please do not send multiple emails". I have already been to this rodeo with them about my 3 month wait time for my item. I waited 10 business days before I sent another email about my damaged item, still no response. I hated to bring this to the Revdex.com but it seems that this is the only place they respond to their customer's problems.
Order# XXXXXX
Great product and amazing quality
Thank you for your support !! We appreciate you sharing your experience =)
Ordered a Christmas gift, early December. I knew it would not arrive in time, since the delivery time was 6-8 weeks, but not a big deal. Its now March 11th, I have zero response from RedLine and every time I call, all I get is the customer service answering machine.
According to your tracking number the package was supposed to be delivered Thursday March 14th. I have yet to receive my package.
I just sent you a email with what USPS.com shows for your tracking and the shipping address. It shows it was delivered. Is it possible you can contact to make sure it was not stolen. Unfortunately that has happen , but we would be happy to add your order to our REMAKE list and get this resolved.
If you check the link you sent me, it says delivered to Callahan, Florida, I live in Jacksonville, Florida. No I do not want to be added to the REMAKE list. I just want a refund.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. [ Order# 568609 ] Please allow 8-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
Placed my order on November 28th, still waiting. I have sent 4 emails since February 19th, no response to date. I want my order or my money, done waiting. Especially reading positive reviews on this site of people receiving their orders that were placed after mine. This is just bad business service all the way around.
Customer service sucks! My original order was made on the 10th of December and now it is the 10th of March..................I am so tired of trying to make excuses to the family members that these were to go to! 3 months is getting ridiculous!!
Customer service is abysmal. If you don't mind orders that are two+ months late, no ability to check the status of your order so you think you've been scammed , and crickets chirping when you try and contact the company - then by all means place your order!
I am alright with a company growing to fast, however there is no excuse for not keeping your customers updated on where there order is. With growth comes hiring more people.
But, all you hear is very rude comments to the effect don't bother us we are doing the best we can. Well, in this day of so many ways to communicate there is no excuse.
I have been waiting since December 12. Today I got a generic email saying don't bother us. When you do you move me to the bottom of the email list. Who operates that way.
I keep reading that you create amazing products but that is not an excuse to be so rude to your customers. I see you continue to take orders and some have been filled before mine! Not sure how that works.
I come from a long , long line of small business owners so I totally understand growing to fast. If it means you work day and night then that's what you have to do.
Integrity is so important in business! I feel bad that I had to get to this point but, I don't want others to get so frustrated!
Let me be clear on this I would of never written this if you would just let me know where my order is and what is happening.
The Distressed Battle Flag is a superior product. Very highly recommended.
Still waiting on order 584739, placed on 12/19/18. These people claim they are sending orders out and getting caught up. Is every order they have nearing 3 months? Or are they focusing on their new orders so they don't lose those people as return customers? There are more metal art companies out there, do yourself a favor and give them a look.
BTW, would have given zero stars it it was an option.
I placed my order at the end of November & did not receive it until February 19th. Here is where I differ from many of the reviewers. This was supposed to be a Christmas gift but after I received the email that it would not arrive by Christmas, I printed up a picture of the gift on my computer and gave that to the recipient explaining it would be delayed. No problem!
Our son has made a cedar post to hang his monogrammed steel & it looks fantastic. I am giving this product 5 stars & I hope others will be patient when dealing with certain companies. I will definitely order from them again!
I ordered a product as a Christmas gift in December and I have still not received anything and was told I cannot cancel my order. No response!
Order #XXXXXX, Shannon was the rep that had been responding to me prior to my shipment notification. She has since gone MIA. I paid $90 by visa credit card.
I ordered my gift for my husband 12/5 and I still have nothing in my hands. I followed up on 12/14 and got a response on 12/18 stating that orders take 6 weeks from order date to ship out. I sent another email on 02/20 for a status update and the ship time had now changed to 8-10 weeks. I got a whole story about how machinery broke down and all setting you guys back and it is unfortunate but by this email, I was already at 11 weeks wait time, WAY past your 8-10 week from order date. I asked how to cancel the order and Shannon stated I couldn't which is ridiculous.
I suddenly received an email and text stating my order had been shipped, this was on 2/21 and STILL nothing has arrived. I have left 2 voicemails and emailed twice to Shannon asking for a tracking number. At this point since I have heard nothing I am assuming you have not actually shipped the order and sent me a notification stating so for me to keep quite.
AS OF TODAY, 03/07 I still have not received my order nor have they returned my email from 03/04 and 3 voicemails from me and 1 from my husband.
I would like the gift i ordered for my husband and if they cannot deliver this then i want a full refund with tax, shipping and NO cancellation fee since they cannot hold up to their demand.
Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX With that being said, how would you like to proceed.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is a complete lie and unethical. After I started my complaints to the delay in the product I ordered, I received a text message and an email on 02/21 stating my order had been shipped. Since that date, I have reached out numerous times for a tracking number and no one has responded. I believe the company sent that message to me, which I still have for my records, in order to shut me up.
Not only did I get "confirmation" my order was shipped, I also got a survey which I completed. Once completed I received a 25% coupon to order more products from your company. How are you offering coupons for more products when you STILL have not completed orders from December 5th?
I was married in October and ordered this as a gift to my husband for the wall we were going to decorate with our wedding photos and now its a loss.
At this point I want a FULL refund with no penalties since this is not my fault. I want the full $60.37 back on my card within a week.
I have had to fight too much to get what I ordered and I am done trying. I rather take my money elsewhere.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX Please allow 8-10 BUSINESS DAYS for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
(The consumer indicated he/she DID NOT accept the response from the business.)
I did get my refund in full, thank you! I do not agree to the email I got from the CEO. It was a generic email with poor grammar. stated that the company had shut off their marketing so they could catch up to the orders. LIE! At the bottom of the email, I had a 25% off code. I get an email every other day now with a promo deal and ads on my FB and instagram promoting discounts. Funny how I couldn't get my product since December 5th but you have time to promote more and take more orders. I have told all my friends and family to never use this company.
Great company and awesome product. Can't wait till I can order again. Will recommend to my friends and family!
I have made three orders with Redline Steel and I love the product. Richard
That is so AWESOME to hear !! Thank you so much for sharing your experiences and for your support ! We look forward to working with you again very soon.
Order placed 11/30/18, received email saying 4-6 weeks. Now almost 14 weeks. Inquired via email with no response over 3 weeks ago.
ORDER #XXXXXX
Distressed Battle Flag Ã? 1 Medium - 24" / No $149.00
Fleur-De-Lis Welcome Sign Ã? 1 Bronze $0.00
Texas Distressed Flag Ã? 1 24" $144.00
Discount (BOGO)$-144.00
Subtotal $149.00
Shipping $0.00
Total $149.00 USD
I would like an immediate update. Then I would like the item shipped within the week. If you are unable to process order in 15 weeks there is no reason to accept orders so please refund.
Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment.
With that being said, how would you like to proceed with your order?
(The consumer indicated he/she DID NOT accept the response from the business.)
Per your original email it would be 4-6 weeks. The last update I received was 12/21, and at that time you tried offering me a gift card that I could use if I ordered more, but never gave me a lead time. You also stated in the email that you had already onboarded 6o additional employees and we working extended hours to catch up. If 60 employees and extended hours can't catch you up in 2 months, why is your company still accepting new orders? As of your 3/11/19 response, which would be 14.5 weeks, you don't even have the common courtesy or customer service skills to even look at my specific order. I didn't even order a custom monogram. At 14.5 weeks since my order was placed you still can't provide me an update, but instead a blanketed response which only came after I filed a Revdex.com complaint. How does your business think it is acceptable to not even care enough to look at an order 9-11 weeks after it was promised to the consumer? I could go on and on about the other inadequacies and problems from your Revdex.com response, but I'm done. Please refund the money as quickly as possible. I hope that your accounting system is more efficient than your tracking system.
I just spoke to our shop manager about your order and will get it resolved as soon as possible and update you with your TRACKING information once your order is placed for shipment.
Order# XXXXXX
I ordered 2 monogram pieces Dec 11 2018 for both our sons as Christmas present, I knew they may not arrive by Christmas the email said 2-4 weeks.
Ordered 2 pieces Dec 11 2018 at $109.65 order #XXXXX receive thank you email for ordering the same day they also took my money out that same day. I emailed them Jan 28 2019 to see where my pieces where they sent me back an automated email saying it was still unfulfilled and awaiting shipment and these items take an additional 8-10 weeks(if not sooner) And thanked me for my patience now its Feb 21 2019 still nothing I emailed again asking when my pieces would be shipped out there was no response, I emailed again on March 2 asking for their response still nothing. My patience has ran out. I see I am not the only one with this issue all I can say is I wish I would have seen these reviews before I ordered, because I wouldn't have. Poor customer service and like all the other complaint BUYER BEWARE.
I would like delivery of my items with tracking #, or refund, and a respone from this business.
Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Your Order# is XXXXXX
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment.
(The consumer indicated he/she DID NOT accept the response from the business.)
Classic copy an paste response I have seen on all other peoples complaints. When I receive my order or my money back I will then accept their response.
Order# XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Delivered 3/19/2019
(The consumer indicated he/she DID NOT accept the response from the business.)
Even though I received my order 3 Months after I ordered and the items we in good shape I will never order from them again. Poor customer service empty promises and excuses.