Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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I ordered two items in December 2018 for gifts. To this date, March 18, 2019, I have not received the products purchased. I have tried in good faith to contact them via email with only one response from them. They took their money but I never got my product.
I do apologize for the delay of your order. I just sent you a email with the tracking #. Your order is IN TRANSIT for delivery.
I received two out of three items ordered today 03/2/2019. The free item was not included with the paid items. The work is well done but both items received have scratches.
I will contact you directly through my personal email and we will get you the missing piece and if you can provide me with some photos of the damaged products , we would be happy to issue you a replacement on those damaged pieces.
I am extremely happy with the quality of the pieces in my order. I ordered a signature sign and two other very unique and beautiful signs that just warm the home! I will order again! Thank you
That's so great to hear ! Thank you for sharing and we look forward to providing you with high quality home decor again soon.
We are very happy with all the products we have purchased from Redline Steel. We have ordered from them 5 different times and everything came quickly except what I ordered in Dec. I knew it wouldn't make it in time for Christmas, and when I did contact them, they responded quickly and even gave me a gift card. All of our purchases from the simple black "God Is Good" to "In God We Trust Eagle" to canvas "Eagle Flag" have exceeded our expectations on quality of workmanship. I highly recommend them!
We appreciate your kind words and we are grateful to have your support. Thank you for sharing and we look forward to working with you again in the future !!
I made an order on 11/29/18 and it was promised to be here by Christmas. That never happened. I received an email from them apologizing for the delay and I would get a 25$ gift card. That didn't happen either. Fast forward to February, I stil have not received my package. I emailed them again asking to just refund my order. They apologized for the delay saying they would refund 50% of my orders and still send my package. I did receive my package but I have yet to receive my refund! I have sent them two emails with no reply about my refund since I have received my package a month ago!
I apologize for the confusion and miscommunication about your $25 credit refund. I will check into that for you . It takes 8-10 business days once we submit your order for refund,credit or cancel. Again , I apologize and I will check into your refund . Once it is processed you will receive a email with confirmation.
We were very satisfied with our monogram! Plus we got a second sculpture free. I chose this company because of its association with Veterans and they did an exceptional job!
That is so great to hear! We do appreciate your support of our products and company! THANK YOU !!
The monogram we ordered was high quality. Like I told them in a email keep in touch with your customers and they will understand if your having problems. I think there bad reviews could of been avoided if they just would have updated there customers better. Will do business with them again
We do appreciate your feedback and are working to improve our communication (Customer Service ) dept. We are grateful to have your support and look forward to providing you with high quality home decor in the future. :)
Quality products at competitive prices. I will be doing business with them in the future.
Thank you for sharing. We appreciate your support !!
Ordered several pieces from Redline Steel, two for gifts and one for myself. All were amazing! The people who got the gifts loved them.
Thank you for your support and we look forward to working with you again soon.
First time purchase from Redline, could not be more pleased with my Monogram. I would highly recommend to family and friends.
Wow, that is so great to hear and WELCOME to REDLINE !! We appreciate your support and look forward to working with you and or your friends soon. THANK YOU !!!
I received 3 products from Redline Steel. They where all amazing. For high quality and beautiful. I will be ordering from Redline Steel I'm the future.
Thank you so much for sharing ! We appreciate your enthusiasm for our work and are grateful to have your support !!! We look forward to working with you again !!
I love the merchandise (signs and wall hangings). Beautifully crafted!!
Thank you ! We look forward to working with you again !!
While the hand made things may take time to be delivered, they are absolutely worth it!!
Thank you so much for sharing ! We look forward to working with you again in the future.
If I could give you no stars I would. Your support is the absolute worst, they ignore emails that I have sent telling them I am missing three items from my order that you claim you sent. ORDERED Christmas gifts and never received them till Feb. I would never recommend your company to anyone. Bad bad customer service. You cannot even speak with a live person.
I do apologize for any miscommunication throughout your order/ delivery process. I do show your order has been delivered, and again I am sorry for the delay. We appreciate your support, patience and understanding.
What part do you not understand in my emails. I never received the complete order. You may have sent it out but I DID NOT GET the whole order. I'm missing three items.
I apologize for the confusion . I have your order pulled up and will email you to resolve the situation with your missing products from your order. I can issue a replacement and get them shipped to you immediately .
I've bought from Redline twice and will return! Ordered a gift for my 'picky' Sister-in-Law. She loved it! Just ordered another piece and it looks great. Workmanship is second to none and you won't find pieces like these in stores. I like to support Vets and as an added bonus factor, they're in Sweet Home Alabama!
Thank you so much for your kind words. We appreciate your support for our products and company. We sure are veteran owned and operated and located in SWEET HOME ALABAMA !!! Thank you for sharing and we look forward to working with you again soon. :)
I waited a long time for my Christmas order- almost cancelled. The items came last week and I certainly am glad that I waited. The initial monograms are beautiful and high quality. Best of all- my Christmas shopping is well underway. I would highly recommend this company.
I do apologize for the delay, however I am so happy that you waited and received your order ! We really do appreciate your support and look forward to working with you again soon.
I was very pleased with the quality of the products I received from Redline Steel. The products were beautiful. I will order from them again. Just need to be patient because it takes longer than six weeks to get but worth it.
Diana W
Thank you for sharing !! We look forward to working with you again !!
order placed on November 23rd and still hasn't been delivered. unable to make contact with company.
I placed an order on November 23, 2018 which was guaranteed delivery by Christmas. Around Christmas I saw a video on Facebook indicating that the company was having problems and that orders would be delayed. I was never contacted by the company and finally emailed them in January when my order still hadn't received. On January 11, 2019 in an email I was told that my order would be shipped by the end of the month. Since that time, I have emailed the company several times. February 5th, February 12th, February 22nd and February 25th. I have yet to hear back from them about the status of my order which still hasn't been received. It has been almost 4 months since the order was placed. My order # is XXXXXX and my purchase total was $154.02. On January 16th, I did received a $50 credit as compensation for the delay of my order. My order was placed online by credit card.
I would like delivery of my complete order. If delivery can't be made, I am requesting a refund of the remainder of my purchase price.
Order# XXXXXX
Your order is scheduled to ship tomorrow 3/22/2019
Once your tracking # is available you will receive a email with that confirmation. If you do not get that by Monday 3/25/2019 please let me know and I would be happy to send it to you.
THANK YOU !!!
(The consumer indicated he/she DID NOT accept the response from the business.)
My order included a total of four items. I only received one of the four even though all four show delivered according to the tracking number. I emailed the business on tues the 26th and still haven't received a response.
(The consumer indicated he/she DID NOT accept the response from the business.)
One item from the order was delivered on march 26th. I still haven't received the other 3 items ordered. Business was contacted by email on march 26th and they haven't responded.
I do apologize for the missing products. I will have them placed for shipment TODAY !! Below are the listed products you will be receiving in this shipment :
SKU: RL-UXXX-XX-XX-C Little Eagle /Chrome
SKU: RL-BXXX-XX-XX-C Desk Decor Set
Fleur-De-Lis Welcome Sign
Bronze
Again I apologize.
I ordered 1 thing from them back in December and 3 months later and still have not received my product
I ordered something on December 15,2018, it is now March 14,2019 and I still have not received my product, I have emailed them via email and fb messenger and all I get back are automated responses! I have not received anything back on when I will receive my product! I have never in my life had such awful customer service experience!!! I got this as a Christmas gift for my boyfriend!! I'm beyond upset as is he!! I want my product as well as my money back!!
I want my product AND a refund for the massive inconvenience!!
Order # XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Confirmed to ship 3/20/2019
I do apologize for the delay. With your order placed for shipment, I would be happy to offer you a $25 E-Gift Card to use for a future purchase, or $25.00 credit towards your order amount. Your tracking # is confirmed and your order was placed for shipment today! At your convenience let me know how you would like to proceed.
We do want to THANK YOU for your support, patience and understanding.
On 12/11/2018 I ordered a Monogramed Steel Sign from Redline Steel. I have emailed them twice and called the number from the Revdex.com. It is 3/15/19....
On 12/11/19 I ordered a Monogramed Steel sign online from Redline Steel. I purchased it with my Discover Card for $60.37. My order # XXXXXX. I received an Email from the owner Mr. Wayne on 12/12/18 Thanking me for my order. After trying to find the status of my order several times, I sent an email to *** Wayne regarding the status on 2/2/19 with no response. I again sent another email on 2/11/19 to the support email with no response and today I have tried calling the number provided from the Revdex.com and it is no longer working. Today is March 15, 2019 and I still do not have my product nor a status.
I just would like what I ordered or a full refund ASAP
Order#XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
In transit to be delivered !!!
Again, we apologize for the delay and really appreciate your support. Hope you love your products/ order !!! Please let us know when it arrives. It is scheduled to be delivered 3/23/2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Good quality. Nice thick steel, excellent paint job. I would think these will last for years out in the Okkaoma weather.
Thank you for sharing and for your support ! We hope to work with you again very soon !!