Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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I am very satisfied with the workmanship that was put into my order. It looks great and I would recommend REDLINE STEELE, LLC to anybody that is looking for a nice product to purchase for a gift or a personal item.
Redline Steel is a quality first company. I saw there ad on Facebook and fell in love with there signs. I first saw God is Good and it was priced real low. I bought 3. I'm still waiting for my silver one. I then saw their inspirational and spiritual word signs. I bought Love, Hope, Faith, Believe, and Blessed all in black. They look great on my lavender (confetti color) walls. With purple curtains. I am extremely happy. The first set arrived before schedule then I received 2 more and I'm still waiting on one. Which I'm not sure why its taking so long for that one. I recommend them and I love the quality work and flawless material they use. I will be looking forward to a "grateful" word sign in black. I hope their design team will create one. I will be excited to buy it. Lmk
Order #XXXXXX was placed on December 3rd, 2018. Still waiting on delivery.
Placed order on December 3rd, 2018. I inquired on my shipment status approximately 7weeks ago and was told that it would be shipping out within 30 days or less. I tried to reach out once again via email and online a week ago and haven't received a response! At this point after 3 months and counting I'd at least like part of the order cost refunded to payment method charged while I continue to wait.
Part of the cost refunded unless the order itself can't be fulfilled and than a total refund is suggested.
I apologize for the delay of your order. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX
With that being said, we value you as a customer and would love for you to still receive your order.
I would like to offer you one of three options.
1. A $50.00 E-Gift card to use towards a future purchase.
2. $50.00 towards the amount of your order as a discount
3. CANCEL & REFUND your order in full.
*** Please note that refunds take 5-10 business days to process once submitted
If there is a dispute filed with your cc or PayPal ,we are unable to make any adjustments to your order until the dispute is lifted and or resolved.
Please respond at your convenience with how you would like to proceed with your order.
Again, I apologize for the delay. Thank you for your support and we appreciate your patience and understanding !!
(The consumer indicated he/she ACCEPTED the response from the business.)
In regards to this complaint I will be satisfied with option #2 which is a $50 credit against my applied payment. After the amount is credited I will be satisfied until the order is received.
Thank you for your reply. I will submit your order Order# XXXXXX for the credited amount $50 towards order amount and your order will still be fulfilled and placed for shipment. Thank you for your support, patience and understanding.
(The consumer indicated he/she DID NOT accept the response from the business.)
Once the agreed upon amount is credited to my account I will be satisfied. I'm hoping that the order will be fulfilled and shipped soon.
Received damaged product. Emailed the company 3 times with picture of damaged product, requesting a replacement. Company not responding to requests.
On January 22, 2019 I placed an order (order #XXXXXX) for a "Home Sweet Home" rectangle product, which was to be a gift for a friend. The item was received damaged - many deep scratches. On Jan. 31 I sent the first email to the company, including a picture showing the deep scratches in the finish of the item, requesting a replacement. I didn't hear back, so on Feb. 6, I sent another email. I received in response to that 2nd email an automated email from the company that said they were receiving an unusually high number of emails and that they would reply within 5-7 business days. Since I still hadn't heard back from the company, I sent another email on 2/25/19 with the same request, letting the company know I would seek assistance for resolving the problem if I didn't hear back from them by the end of the week. It's been about six weeks, and I still have not heard back from the company. I dislike having to file a complaint, but the company has been unresponsive. I think the company has wonderful products and am guessing they are overwhelmed with more business than they can handle. That being said, I would like the damaged product I received (and paid for!) replaced so I can give the gift to my friend. I am looking forward to the resolution of this complaint.
As requested in my emails to the company, I would like the damaged item replaced with one that is not damaged.
I am sorry to hear that your order arrived damaged. I have emailed you thru our company email / customer service email. Please follow the directions in that email to get your REMAKE confirmed with our office manager. She would be happy to assist you in getting you a REMAKE.
Order#XXXXXX
Please include your email address, several photos of the damaged product, ORDER# and shipping address in the email to her.
( Her email is included in your email from ***@redlinesteel.com )
(The consumer indicated he/she ACCEPTED the response from the business.)
Once the complaint was filed, the company quickly, and with excellent customer service, replaced the damaged item. While I was disappointed to have to resort to filing a claim, I will definitely purchase products from this company in the future. Their products are lovely and their customer service (when given) is excellent. They truly care about the quality of their products and customer satisfaction.
Awesome product, great craftsmanship
THANK YOU for your SUPPORT !!!
I was very pleased with the artwork it was beautifully made. My wife really liked it and I gained a couple points with her. I was amazed at how fast I received the piece it was as if they came and hand delivered it. I will be looking at your other items now that I know it's quality and didn't have to wait for it to come from China.
Thank you very much.
I ordered four of the God is Good wall hangings, one for me, and one for each of my sons. The quality and workmanship is great. The wait might have been a bit longer than I am used to for mail order, but I am aware the items are made to order. Once I was notified the items were shipped, they arrived within a couple of days!
Thank you for sharing your experience /feedback. Thank you for your support of our products and company and we look forward to working with you again soon.
I ordered from Redline Steel/Decor on December 8, 2018 and still have not received the 2 pieces that I ordered.
On December 8, 2018 I ordered 2 pieces from Redline Steel/Decor. In my order confirmation it said delivery would be 4-6 weeks. I emailed January 10, 2019 because my order status said that it was "Unfilled". They told me "our products can typically take upwards of 8 weeks from the customer's order date (if not sooner) to be created and shipped out". On January 29, 2019 I then emailed again, this time using a different email address that I found (***@redlinesteel.com). The response that I got was "Given the order date of 12/8, I expect this order to be fulfilled and shipped within the next 2-4 weeks." I still have not received what I ordered and when I check the status of my order it says that it is in-production. I emailed today about my order and I am waiting for a response.
At this rate I don't care if I get my product any longer but I need some type of resolution to this situation (money back, my order, or both for having to deal with this). These were Christmas gifts and I knew that I would probably get them a little later than Christmas but this is over the top. This company should no longer be in business when they treat their customers like this. There have been complaints after complaints from all over about similar situations.
On behalf of the entire team at Redline Steel/ Redline Decor , I apologize for the delay in your order . Unfortunately we experienced some equipment failures which caused our lasers to be down longer than we anticipated and the delay of our powder-coat vendor . Our entire team from our guys in the shop to our customer service are working non-stop, 7 days a week to fill ,ship all orders and answer emails as quickly as possible. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment.
Where is my order in production:
Design Stage
Steel Cutting
Grind Stage
Powder-Coat
Baking (Oven)
Cooling Stage
Fulfillment (Shipping) Stage
With that being said, to locate your specific order with 1000's of orders that are currently in production as well is nearly impossible. I assure you , you WILL receive your order and I hope that it will have been well worth the wait.
Once your order has been completed , and placed for shipment ( shipping label created) you will receive a email with TRACKING. Again, I apologize for the delay. Thank you for your support and we appreciate your patience and understanding !!
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that the excuse that was given from RedLine Steel is not excusable. I have seen from other reviews on their social media posts, other advertising and through this site that there have been people that ordered long after I did and they have already received their custom order. I was told by this company through emails different timelines (in multiple emails) of long it would take and they did not follow through with their word. On the Revdex.com site it says that RedLine Steel has provided a phone number for customers. This is completely false. There is no phone number on their website and the one that is listed on the Revdex.com does not work.
If a company is going to do big advertising, like this one did, they should be equipped to handle what may come. I have ordered custom things from other companies and it has never taken 14 weeks for me to get my order.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am done with responses from this company, I am not satisfied and that's the bottom line. The Revdex.com does not appear to have done anything for the many customers that have been ripped off. The owner throws around that he's a vet like he's suppose to get some type of pity for having a crappy business. I have asked that the company stop sending me emails that they have for advertising and they still continue to flood my inbox.
I am happy to assist you , and would like to make this right. If you would like to return your product that is missing powder-coat for a full refund, I would be happy to do that. However I have assisted everyone that has filed a complaint and the Revdex.com has done a great job of helping us resolve any and all complaints filed. Again, please let me know how you would like to proceed and I would be happy to assist.
thank you
Order placed online with Redline Steel 12/14/18.
Have sent 3 emails for ETD, NO response. Order is 12 weeks old, lead time quoted was 4-6 weeks.
Order placed online with Redline Steel 12/14/18.
Order #XXXXXX $102.40.
Received confirmation email 12/14/18.
Received thank you email from Colin Wayne 12/15/18 with approximate 4-6 week lead time.
Emailed company for ETD 2/3/19, no response.
Emailed company for ETD 2/16/19, no response
Emailed Colin Wayne for ETD 2/23/19, no response.
Emailed company for ETD 3/8/19, no response.
I contacted my bank on 3/9/19 to see if I can dispute the charge but because of the time that has passed and that I used a debit card, I'm not sure if this will be an option.
I would like a response from the business with the ship date. I would like the correct product that I ordered to be delivered to the address I provided as soon as possible.
Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process. Your order should ship within the next 8-10 business day or sooner.
Order# XXXXXX Please let know how you would like to proceed with your order.
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand not being able to offer specific dates for the product to be delivered. What I'm taking issue with is that with the four separate emails I sent over the course of 5 weeks, there was no response at all from the vendor. The response received through Revdex.com would have been sufficient. But with no response, I didn't know if they had just taken my money and were never going to send the items I ordered. From the other complaints I saw on Revdex.com, this is a recurring theme. Acknowledging an email is an important part of customer service. As a side note, I did find it interesting that the product was delivered to me 5 days after I filed a complaint with Revdex.com. I'm happy with the product, but it should not have gone to this length.
Thank you.
I understand and I apologize for the delay and the miscommunication. We are making improvements so that this does not happen going forward. We are currently updating our customer service team/staff.
Placed an order 12/8/2018, have never gotten product, was told via 1 email that due to policy would not receive a refund.
Ordered 12/8/2018. Order #XXXXXX, House number numbers 105, paid with credit card, can't remember the initial dollar amount but was $60 something. I did get a 20% discount, but after receiving that a couple days after initial order placed have only gotten 1 generic standard form email stating I would not receive a refund due to policy and there were no phone numbers to call. I have never received my product and have never gotten a refund or any additional correspondence.
I am seeking a refund because apparently I am not going to get the product ordered.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order# XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
(The consumer indicated he/she ACCEPTED the response from the business.)
Because PayPal has stepped in and due to the fact that PayPal could get "NO" response from Redline they sided in my favor and PayPal has paid me back my money and I guess now that PayPal is out the funds. Redline is going to come out on top no matter what because if they were not keeping my money then now they technically are keeping PayPal's money.
paid for 4 products and are still waiting for them 4 months later
we ordered 4 pieces of their decorative steel products on November 26, 2018 for the sum of 130.14
todays date is March 11, 2019 and we have still not received our order.
We have left emails, no answer. We have tried to call and were told that because of the number of calls they are no longer excepting calls
want the products we ordered or our money back
I apologize for the delay. I spoke to our shop manager and will make sure your order is packaged and placed for shipment this week. Once your shipping label is printed , you will receive a email with TRACKING.
THANK YOU FOR YOUR PATIENCE & SUPPORT !
(The consumer indicated he/she ACCEPTED the response from the business.)
I really wanted the items so we will accept their response, however if we do not get a notice of shipment within the next 5 business days, I will let the Revdex.com know.
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
In transit
Order# XXXXXX
Have not received merchandise.
Purchased merchandise on December 13, 2018. They stated it was a 4-6 week turnaround time frame. I've called them a number times, only to be put on hold, and then to receive a recording indicating "due to high volume of call" and then am asked to leave a message; NEVER hearing back from them. I've sent emails, only to receive an automated email reply back. My credit card has been charged in December in the amount of $254.17. It's been almost three months without any valid communication or received order. Order number XXXXXX.
Would like to receive my merchandise NOW.
Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX Your order should ship within the next 8-10 working business days.
I ordered a product and haven't received in 3 months
The item I ordered #XXXXXX a fancy monogram small 18" Black on 12/09/2018 was supposed to take 4-6 weeks...every time I email them they sometimes get back to me and say they have had production problems and not to keep emailing them, they will let us know when shipped..I have tried at least 4 times and have asked for a refund also
I either want my item now or a refund of 51.17, the price I paid
Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX With that being said, how would you like to proceed with your order at this time?
Revdex.com, Redline Steel has contacted us and was willing to return our money or give us 50% off and still get our item but with no date, so we opted to have a refund that they say will be 24- 48 business hours, thank you for your help!
REFUND is confirmed and email was sent to customer with confirmation of the REFUND 3/21/2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Placed order on 29 Nov 2018 for Christmas delivery. Have yet to receive the items I ordered and company does not respond to emails.
I purchased 2 items from Redline Steel (Order XXXXXX for a total of $54.00) back on 29 Nov 2018. The items were promised for Christmas delivery. I emailed them twice in December asking about the status of my order since the website continually says my order is "in-production". On 21 Dec 2018 they sent me an email saying I would not be the items I ordered by Christmas and offering me a $25 gift card. The email stated "no matter what, you will get your order". Well here it is March 2019 (going on 4 months since I placed my order) and I still have not received the items I ordered, however they had no problem charging my credit card over 3 months ago. I emailed them again in February and got an email saying I wouldn't get an email back until 5-7 business days. Well it has been 2 weeks (so 10 business days) and still no response. I have now disputed the charge with my credit card company and let them know that I never received the product and company does not respond to communications.
I assume I will never get my order so I would like a full refund and my order cancelled.
Order# XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Confirmed
Your shipping label is printed and will ship within the next 3 business days or sooner.
(The consumer indicated he/she ACCEPTED the response from the business.)
Amazing how fast my purchase was shipped once you file a complaint with the Revdex.com. I have finally received the items I purchased back in November. They look great, ridiculous that it took 15 weeks to get my order.
Part of my order was received, one piece was damaged (two other pieces we beautiful) and one piece was completely missing. No return calls or emails.
Ordered on November, 30th 2018. Order XXXXXX Total amount paid $166.20. I received a package on 3/6/2109 with only 3 of the 4 ordered pieces. Missing the Eat sleep Hunt ($74.00), the In God We Trust Eagle was bent in shipping with paint chipping ($134.00). I've emailed but have not reached my time frame (up to 7 days) for a response and I've tried to call as well, one number being disconnected and the other no taking calls at this time.
I would like to see a refund on the missing piece ($74.00), and a partial refund on the damaged piece. I will take forever to get another piece to replace it. I will take that piece and have it fixed and painted so I can give it to my daughters husband (a vet). It was to be their Christmas gift. The undamaged pieces are beautiful, its a shame they lack customer relations. I would have gladly talked to some one about this and its resolve, but have not been given the opportunity.
We will need a picture of the bent product and then we can submit it for review. I can also re-place the Eat-Sleep-Hunt product. We can not refund any products until we confirm how you would like to proceed.
We can also send you a shipping label for you to return . Please provide picture of damaged product at your convenience and let me know how you would like to proceed .
thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent pictures to the company the day I received it, but will send some here too. I wouldn't mind returning the damaged product if it did not take another 4 months to receive it. I would like a refund on the EAT SLEEP HUNT (missing piece).
I will submit your request for Refund of the missing product. Order# XXXXXX Please allow 8-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. $74.00 is submitted for review to be refunded for not received product in order .
(The consumer indicated he/she ACCEPTED the response from the business.)
Ordered 3 items at the beginning of DEC/2018 and was told 6 weeks and it is now March and I have yet to receive them or get a call back after 4 times
I had placed an order with redline steel on 12/9/18 for a total of $108.80. When I placed order I was told that I would receive those within 6 weeks. It is now March and I have yet to receive my items and I have called multiple times and have yet gotten an answer. I have left voicemails and haven't received a call back. My order number was XXXXXX. I NEED A REFUND ON THESE ITEMS AND I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.
I would like a total refund from my purchase.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order# XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
No Communication about orders bought and paid for 3 months ago.
Ordered 12/7/18 and received email soon after that there were unexpected delays and demand. Patiently waited. It's been 3 months and there is no phone number or way to reach anyone. Emails are never answered. Patiently waited more than the 5 days they requested to respond by. Facebook shows they have delivered newer orders and they have employees responding to positive messages the same day and removing negative comments. Ignoring the situation doesn't make it go away.
If this isn't REALLY in production and isn't on its way out the door. I want a full refund. An apology for the ignoring and removal of my remarks would go a long way to show they are just having growing pains.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for refunding the money. There was still no addressing of the complaint about lack of response from the company and their outright ignoring and deletion of complaints. The only way to get a response in 3 months was to make a Revdex.com complaint.
I order product and last report was in late January that I should be able to get product in a few weeks.
Delivery and Not responding back to emails
I want my product. Simple as that.
Just spoke to our shop manager. We are working on getting your order out within the next 8-10 business day or sooner. I see that you have 2 orders and we are currently trying to organize your order to where we can get it shipped to you sooner. Thank you for your patience and support. As soon as I can get some info for you , or you will receive a email with tracking once your order/or orders are placed for shipment.
THANK YOU !
I placed an order on 12/17/18 and it has yet to be delivered. I have emailed the business twice for a status and have not received any response.
I placed an order on December 17, 2018 for an item to be delivered to another address as a gift. I sent the business an email after ordering asking that the price not be included, since it was being sent directly as a gift. I received a response that they would accommodate, however that was the last time I heard from anyone. The total cost with shipping was $56.93, order # XXXXXX. The item was a house number - Fleur De Lis Address Monogram - Medium 18" - silver. I emailed on February 22, 2019 asking for a status on the order and received a generic email that due to a high volume of emails, I should receive a response in 5-7 days. I did not receive a response and sent another email on March 7, 2019 and have not yet heard back. After reading other people's complaints, I'm now concerned whether I will be receiving the item.
The resolution I'm seeking is either communication that the item is being delivered, with a delivery date OR I request a refund for the full amount of $56.93.
Order#XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Your order has been fulfilled, and will ship within the next 1-2 days. Thank You !
(The consumer indicated he/she ACCEPTED the response from the business.)
Shortly after filing the complaint with the Revdex.com, I received an email that my order was being shipped. In a day or two from the email, the item was delivered. I appreciate the action taken by the Revdex.com in order to have this matter resolved.
Placed my order back on 12/9/18 was told order would take 4-6 weeks, then they said 8-12 weeks, then told it would be shipped by 3/8/19. STILL NOTHING
Placed my order back on 12/9/18, it was a Christmas gift for someone. I waited the 4 to 6 weeks knowing it would be late and after Christmas. I emailed them and they said with so many orders it would be up to 8 weeks, I understood and emailed back after the 8 weeks again and they gave me another story about how they had equipment problems and moving to a new factory so now it would be up to 12 weeks , I decided well I waited this long, let's see if they come through. I emailed again after the 12 weeks and still no product, they told me my order was going to be shipped between 3/4/19 and 3/8/19, surprise, surprise, my order was not made yet and shipped. This has gone on for over 3 and a half months and I'm done with the excuses.
Finish my order immediately or I want a full refund
Your order will ship within the next 8-10 business days. I apologize for the delay. Our shipment of some orders was damaged due to the UPS load. Once all orders that were effected are reviewed and sorted. We are making sure the product itself is not damaged and we will re-package or remake your order. If not I will contact you to see how you would like to proceed with your order .... We can either issue full refund or fulfill and ship your order.