Rent-A-Center

Calls before payment is due to collect.

Receiving numerous harassing phone calls.
We purchased a bedroom suit at the Big Sandy Store in Lancaster Ohio in December of 2017 and obtained a loan through Acceptance Now.

Acceptance Now starts making collection calls at least 3 days prior to the payment being due. They send text messages, call myself and family members 3-4 times each per day, and 3-4 emails everyday.

I have stopped receiving workers compensation payments temporarily and I pay my payment late some months, but I notify them of when the payment will be made.

They continue to harrass me and my family members. They have been notified not to contact myself or family members, but continue to do so even more often.

I understand that I signed the loan agreement and was aware of the interest rate when signing, but the bedroom suit cost approximately $2500, and have made a payment of 230.09 each month since January of 2018. Per my calculations, I have paid almost $3700. I log into my account and I do not have access to loan payoff. You click on the link to view the agreement and it just has information for that month. It's almost like they're trying to hide the information.

Bait & Switch Scam
We purchased a sofa and used Acceptance Now. The purchase price was $1000. We were shown numbers and told that if we paid it off in a few months it would only add a few hundred dollars to the price and if we took it to full term the total would be $2000. Well about 5 months later and 5 $200 dollar payments I am told we owe $3000! On top of it they didnt give us paperwork and said it would be sent to us. We were completely scammed. In no way would I ever had accepted those terms and I didnt. So obviously what we signed was not what we were originally shown and told verbally. Thus a bait and switch. I dont know if it was soley done by the employee for commission or a company wide scam but we were scammed.

I purchased a power recliner from Bob's Furniture / Acceptance Now in November of 2017. After the third month I owned it there was a problem with the track system underneath. I called Acceptance Now and they said it was Bob's problem. I preceded to call Bob;s and they said sorry, it was Acceptance Now's problem. After numerous phone calls and months later I was finally able to get someone out to "fix" my problem. The tech came out and never knocked or rang our door bell and simply left. My wife took a day off work just to wait for him and he never showed. I called Bob's back and they had to reschedule and we had to take yet another day off. A week later the same guy came back out, he was extremely rude to my wife first off, second, he used our bathroom and worked on the chair for maybe a minute. He said the track is bent and he has to order a new one. When he called his service dept he was tole the part was on back order for 4 months and when it finally comes to MY house I had to call and reschedule. After waiting months it finally came but the packaging was horrible. I called and made another appointment. A different guy came out and said the part I was sent was damaged in shipping and the he had to reorder a new. He was then told that it would be another 2 months before the new one comes because it was on back order again. I called Bob's today 4/11/19 to state a complaint and was very rudely spoken to on the phone and I've completely given up on Acceptance Now. They stated that since the chair was in my home for over a year there was nothing they could do but to fix it. This is unacceptable, the chair broke after 3 months, it was in my home for less then a year when the first tech came out and now it's over a year and now there's nothing they can do? I've called then 5 times to come and get this chair and they laugh at me. Now, they've sent me to their fly by night lawyer to collect my broken chair. They tell me we can't find anyone to pick up a broken chair so get it fixed and we'll come and get it. Fair Warning: DO NOT DEAL WITH THIS *** COMPANY...

Canceled my order after verifying through the Covington La office manager Ms Tonya and sales associate Jason that it was doable.
I canceled my order for furorhat was never picked up nor delivered. I was told by sales associate Jason and Ms Tonya the manager there would be a 6-8 week spans on refund check. This was started in early January and I have not received a refund. I contacted the headquarters and was told there would be a call from the district manager within 48hrs. No call or voicemail received. Called headquarters back and was told that the district manager Amanda called me on 3/21/19 @ 10:10am which I NEVER received that call like previously stated. The manager lied. Put in anoth request 3/22/19 @12:50pm with a two hour response time given and no phone call. Called headquarters again and now was redirected to the Regional director Ms Lakisha and have to wait another 48hrs for a response. The customer service is horrible. No response to complaints and refund after 10weeks of waiting! I want my full refund

I had a payment due on Thursday and I couldn't make the payment until Tuesday. I went in and asked for an extension. He said I had 24hrs to pay or he would come get the furniture. I said I would be at work and they could come on Monday but they could also wait a day and get their payment Tuesday. He called me a liar. He said he didn't want my payment. I leave and go to my car and as I'm ready to leave a cop pulls up behind me. The manager called the cops on me over a $63 payment that was one day late. I had previously bought from them with no problems and now I'm called a liar and treated like I'm a thief. For overpriced furniture. Avoid this place. It isn't worth it to be treated this way.

We've provided computer repair and phone and tablet repair services to Rent-A-Center Stores #XXXXX, #XXXXX, #XXXXX, and #XXXXX and have not received payment for these services. We've spent over two months trying to get this issue resolved with their accounts payable team, receiving no phone call, no email, no fax, or any other form of communication confirming that these bills have been processed. Being a small company, we have put over 80% of our resources into Rent-A-Center to service their stores, only to be met with absolutely zero responsibility from their accounts payable team to cover these expenses. We will be filing small claims for damages and unpaid invoices due to this negligence. If you are a service provider, avoid Rent-A-Center at ALL COSTS.

When I rented my bed from them, I specifically asked them if I could do things online as I have memory problems resulting from a T.B.I. as it's easier for me to do things online. They said I could. However when I logged in, the only thing I could do was make a scheduled payment for the exact amount. I can't check my balance, make an early partial payment, or see past payments online. I also can't make payments over the phone. There are no options for giving them money except for going to the store itself.
This would seem to indicate they want to make it as inconvenient as possible for people to get ahead on payments and keep an eye on what they owe, by discouraging them from doing so.

Acceptance now is a joke rented something from there a few months ago in flint mi they are a joke they threaten you constantly by the way noones scared but I record all my phone calls so I always thought loan sharking was illigal this country needs to run rent a center and acceptance now they are a big scam they need to be investigated and shut down they use "rental fees" to get loopholes so they can get away with what they do they prey on the weak preditory loans so quit usong scare tactics bc u arnt scaring anyone

Business is going against their own policies. Threatening me, harassing me. Jan 21is the date of my first complaint. District manager lied
On Jan 21 I had a problem obtaining ownership of my washer and dryer after the store lied to me. I spoke with the distict manager then and he lied and told me he would call me back within an hour and never did. I obtained ownership once the store called me back. I have sense had a new issue with them I have asked them for receipts to be mailed to me along with certificate of ownership and they have never arrived. I have all of this documented. Now they are threatening me and all this because I will not make another payment until I know what is owed on the receipts. I have asked in the past as well for stuff to be mailed and it never has. On Feb 18th I tried to make a payment on my account and the store WOULD NOT accept it. So much for a collection agency huh. I have also on the 18th payed off my table and my freezer. They would not accept a payment on my account but I was able to pay off items?! That makes 0 sense. They will have a paralegal answer this so the Revdex.com will fonwhagever they want if I dont receive a call from the REGIONAL DIRECTOR I will have no choice but to contact legal counsel

I purchased from the st clairsville ohio location over a month ago, before receiving the merchandise decided to cancel my order for numerous reasons, was told on 12/26 they mailed a refund check in which I still have no received. I have received no communication from the company, and feel as though this is a ridiculous business manner to carry through the company.

Poor customer service. Brad the manager is VERY rude and aggressive. Yelled at me and said he didnt want to speak with me about my account anymore and slammed the phone. I called back and spoke with a Rosario or Rosary who said she was sales associate assistant manager. She too was unprofessional. I was asking information about my account and her responses were just Yeah. Not helpful at all. I needed an explanation and that's the response I was getting from her?they bother need customer services training. I will be writing HQ about this incident. I plan to pay off my account and never deal with this place again.

Employees are not held accountable for damaging property. Rac employees purposefully left water running in our laundry room when taking a washing machine that we fell behind on payments. It was their right to take it. But unnecessary to leave water running, causing a lot of things to ge th wet and damaged. Also the broke off the prongs when moving our dryer, in order to get to their washer. It's not hard to unplug an appliance. I feel it was done in spite...

Over two months ago my girlfriend had purchased a tv from home choice in blaine Mn. They told us they had the tv and let her purchase it and after the paperwork was all said and done they then proceded to tell us they did not have the tv and we would have to go to west st paul for it or be charged a obscene amount of money to have it shipped to the house. We went and got the tv and everything was ok for 3 days then the tv wouldnt turn on. We brought it back to the store and they told us they had to send it to service sense it was most likely our fault because we picked up the tv and they didnt deliver it the entire time we were recieving attitude and hostileness from the manager. At this point we just wanted money back but they wouldnt allow us to have it.they took the tv and sent it to service instead. Weeks went by and we hadent heard anything about the tv in service calling multiple times but never hearing back from them or thm not knowing what was going on with the tv. Finally someone called back and said they were sending a better upgraded tv to us and no charge for shipping. We had gone out of town the weekend they had dropped it off but her cousin was at home to let the people in with the tv. It sat in the living room for three days till we got home and opened it to find a huge crack right down the center. We then called the home choice again to let them know there was another problem with the new tv they had sent us. They proceded to tell us again it was our fault because they didnt now unbox it when they dropped the tv off. The people wouldnt let us just return it and get a refund once again and took the tv back to service. Now we have been sitting for another two weeks without a new tv or a refund from the company and just got a call today saying we owed our payment. Why should we be paying for something we havent even had and shouldnt they be allowing us to get a refund? Every time we ask to just have our money back they conviently never call us back. I am very frustrated to not have a working tv or our refund for it and feel like they are just withholding our property and we will probably have to get the local authorities involved.

Acceptance Now is horrible. It is located inside Electronic express. I financed a laptop through them. The lap top was 600 dollars. I paid a percentage down and made over 100 dollarseach month in monthly payments. Then, one day when I went in to make my payment she said I needed to turn in the computer. I said what? Why? I have been making my payments. She said you have been late though. We are going to hold it for you in a lock box until you can pay it off. At that time she told me I still owed 400 and something dollars ( I had already given them 891.29.) I said are you sure there is no deadline to pick it up.She said " no it will be in a safe for you. She told me where..5 months later I call the place they do not have it.They said it is in Nashville store. I call that store they didn't have it. They sold it! When I called the lady at Acceptance Now she said she couldn't do anything about it. When I try to contact her boss he never returns my call.

I would like this company deleted from my credit report
I brought furniture from this company a year ago around 2015
2016 of August I was the worst experience ever I was racial profiled fail to want to approve my job that at the time weas there told me this not the place for ppl like over changed me
Made me pay under the table to get it only allowed me to take half of the furniture home called the next day told me I would have to pay more charges and to return furniture try to return was told I had to pay full amount regardless of return which all this when over weeks then told because I didn't make next payment couldn't accept and it will be a high interest charges it was 1000 dollars then on my credit it shows as a I owe 4000 which is totally wrong said I couldn't have a computer job because I had tattoos and was tall and darked colored I wanted to go to the news and sue but I just want it on my credit report this company is a scam and over charge every one and as I was sitting there they talked about all customers that made faithful payments

I entered into a contract with Acceptance Now at Ashley Furniture in Jacksonville FL in July 2017 under the impression that I wasn't approved for Ashley's financing but was approved for financing with this other company, Acceptance Now. Couch and Bed were on sale for $300. I planned to pay it off at the beginning of the year thinking I would have paid most of it by then. I called late January to get the payoff amount and it was $1,800.00. That was more than the original purchase price! I was in shock and called the store to find out how this could be right or legal. I was even paying for 2 different kinds of insurance that that are both covered in my own personal insurance policy so I would never have signed up for either one of those. The whole contract was done on a tablet that I couldn't see except to sign and I believed what I was being told. So by February I understood that I am not financing furniture from Ashley furniture, I'm actually renting furniture from Rent a Center I've been paying almost $200/week for the last 13 months and am now having financial difficulties and concerned I could actually lose all the money I've paid into this because of these deceptive business practices!

DONT EVER RENT FROM HOME CHOICE ROCHESTER MN!
I have been a long time customer (6+ years) and have had good experiences until the store was taken over by *** She then got rid of the previous employees and hired some off the road people who are nothing but rude. One in particular (***), doesn't document her calls or anything about what the customer says. I have told them, every 2 weeks since January, I get paid every other Tuesday. She starts calling on Friday, several times Saturday, several times on Mondays. When I have told them countless number of times of my paydates. I told *** after our stuff is paid off, I will NEVER refer anyone to them again. This has been a horrible experience. Along with the blowing up my phone issues, I feel as though my payments are not being applied to my account. In March, we paid over $600 to be caught up. Today, my wife got a call that we are again 3 weeks behind. HOW IS THIS POSSIBLE? they no longer want to setup payment arrangements from us as they "happen too often" although I always pay them off!
I asked for a payment review, never happened! When I got upset in the store last time and stated that I will never come back, *** says "oh well". How is that respecting a long time customer? Why is this individual working for a company????
NEVER EVER AGAIN WILL I REFER ANYONE TO HOME CHOICE!!!!

To whom it may concern,I went to call Acceptance NOW make a payment for *** went to make a pay off today. Mr. IAN WOULD NOT GIVE ME PAYOFF NUMBERS FOR the purchased that *** made. IAN said had to do a payment first. Then give me the payoff numbers. This is how we work and how we are set up. Will not show current balance.Mr. *** had multiple hospitalization, so his mom and step dad took over payments for him.
Product_Or_Service: 02/03/2017
Order_Number: XXXXXXX
Account_Number: XXXXXXX

I have gotten a laptop from the St.Ann Mo store with the wrong charger and now it has been 5 days I am paying for something I cant use because they act like its no big deal can I have a number to contact someone in a higher pay grade because they are just giving me the run around it seems like but blaming it on another store I have been with RAC for years and never in my whole time with have I had a problem and I will take my business else where if this problem accures all I want them to do is fix the problem and all I get is this person is doing there job right I even had to clean the laptop out myself when I know for a fact the store that is getting it from another store should check it or check it over before making a contract with anyone and the customer should have it the product before even paying on it. They took money from me and said o we will have it today and it was the 3 days later before I got and now the charger is the wrong one I am fumming and very upset with there actions that have been taken place so either its fixed or I will be taking further actions.

I have had nothing but issues with RAC. If they call me I call them back, today they called and said I had a payment come due. When I was told it wouldn't be due until the 20th of this month. The employee then goes through payment history and starts berating me about payment history. There are series of late payments because I either was never called (mostly) or it was before a pay period. I always made my payments even if they were late. So Here is my issue, I have a huge entertainment center with a fire place. The sound bar in the entertainment center only half works and the remote for it is broken. Empty promises of fixing it but still made me pay it off... I have a 1100 dollar hunk of junk with a fire place. The 55 inch tv is already going dark on me and will probably go out in the next month. I bought both of these items together and it is funny how now at the end of them both being paid off neither one works properly, have empty promises of things being fixed. Berated and pretty much called a liar about payments that I don't want to pay until my stuff is working properly, no one cares about the customer just get their money. I am in for about 3500 . It is actually cheaper for me to go buy a brand new tv that to finish paying this one off. Which may very well be what I do.Expensive lesson learned.