RentCollect Global

Revdex.comCase#: [redacted] RE: [redacted] Dear Revdex.com,Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF)We are prohibited by Federal law to disclose to third parties regarding any allegedaccount.A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H [redacted] Assistant Compliance Manage

Revdex.com: I have attached a signed DAF as per the business' requestSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: ***Please see attached [redacted] Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

***Please see attached [redacted] SUPPORTING DOCUMENTATION REDACTED BY Revdex.com STAFF

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ------------------------- Please send this document via e-sign or a FREE serviceThe document sent to me requires a PAYMENT for subscribers

July 14, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager

Revdex.comCase#: [redacted] RE: [redacted] Dear Revdex.com,Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF)We are prohibited by Federal law to disclose to third parties regarding any allegedaccount A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely, [redacted] Assistant Compliance Manager

June 9, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager

May 1, 2015Revdex.comCase#: [redacted] RE: [redacted] ***Dear Revdex.com, Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF) that is provided by the Revdex.com upon receipt of the complaintWe areprohibited by Federal law to disclose to third parties regarding any allegedaccount Please do not hesitate to contact me for furtherinformation Sincerely, [redacted] Compliance Assistant

Please accept IQ Data International's attached response with supporting documents Dear Ms [redacted] , Thank you for giving us the opportunity to respond to Ms***’s complaint Upon receipt of this complaint, our office has reviewed the accountPlease accept this as I.QData International’s response to the complaint If I understand Ms***’s compliant, it does not appear to be directly against IQ Data International however, she has expressed her concerns regarding the property, Resort At The Lakes, had not provided her with a bill or detailed explanation of the chargesWhile I am not employed at the Resort at the Lakes and cannot speak to what transpired prior to the account being referred to our office, it is standard operating procedure for our client, Resort at the Lakes, to send vacating residents a statement of deposit within days of vacating the unit, to the last known or forwarding address provided by the resident Our records reflect we mailed an initial notice to Ms [redacted] on October 5, To date, that notice has not been returned to us and is deemed to be received Our office processed an electronic dispute submitted by Ms [redacted] through e-Oscar on January 19, regarding her same issues with our client, Resort at the Lakes, that she did not receive her statement of deposit We reached out to our client who validated the balance of the account as correct Upon receipt of this complaint, I again reached out to our client and received documentation regarding the balance due The documents included a Statement of Deposit dated September 4, addressed to the Ms [redacted] and the co-consumer for the account I have attached a copy of the statement of deposit that validates the account for her reviewIn addition, our Agency mailed those documents directly to the consumer at the address provided in this complaint on February 18, I appreciate Ms***’s frustration that she was unaware this account had been submitted to a collection agency Ms***’s account has been marked as “Disputed” in accordance with the Fair Credit Reporting Act as well as “Do Not Call” as I believe that to be her wish While this account is disputed, our office does believe the account to be validated and will remain in our office until resolved If after Ms [redacted] has had the opportunity to review the account and wishes to dispute the charges she is encouraged to contact our office directly in hopes we can work out an amicable solution for both her and our client In addition, if she has any documentation that refutes any of the charges on this account, she may forward it to our office for consideration and reinvestigation Sincerely,Holly H [redacted] Assistant Compliance Manager

Attached "Paid in Full" letter that has been sent to [redacted] three time previously.Thank you ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease forward copies of the reports that will going to the credit bureau On behalf of my wife and I, thank you for your time in this matterSincerely, [redacted]

Please accept IQ Data International's response with supporting documentationPlease contact me if you need any additional informationThank you SUPPORTING DOCUMENTATION REDACTED BY Revdex.com STAFF January 9, 2017Revdex.comPO BOX 1000DuPont, WA 98327Regarding complaint for [redacted] Case# [redacted] Dear Ms***,Thank you for giving us the opportunity to respond to [redacted] complaintUpon receipt of this complaint, our office has reviewed the accountPlease accept this as I.QData International’s response to the complaintIf I understand [redacted] complaint correctly, she is frustrated that after requesting validation of the account, our Agency has not responded and, in violation of the Texas Finance and FDCPA, reported the account with the Consumer Reporting Agencies while in dispute.In response to the first issue regarding her requests for validation: On October and 28th our Agency responded to an electronic dispute filed by [redacted] where she indicated the account was not hers, by sending her the move-out statement reflecting move-out charges Then on November 9, 2016, our Agency received a certified letter from [redacted] requesting validation of the account as well as a request to not contact Validation had already been mailed and was not reissued.Our office reached out to our client, [redacted] ***., to review the accuracy of the charges submitted for collection In response, our Client provided us additional documents further validating the account and a copy of the lease and Statement of Deposit Accounting were mailed to the consumer on December 29, [redacted] sited the Texas Finance Code Section and the FDCPA Section 809(b), in her complaint, stating our Agency in violation by reporting the account to the Consumer Reporting Agencies while in dispute In response, our Agency did not receive a dispute letter from [redacted] until October of 2016, the account was initially reported to the Consumer Reporting Agencies in December of Upon receiving the consumer’s first electronic dispute in October of 2016, the account was marked as “Disputed” in accordance with the Fair Credit Reporting Act and updated to the Consumer Reporting Agencies as such The account remains in a “Disputed” status as well as “Do Not Contact” per her request I appreciate [redacted] frustration having this account on her credit report however, we consider this debt to be validated and the balance is due in full Our Agency has mailed the consumer validation of the debt and I have taken the liberty to attach the documents to our response as well If [redacted] has any documents to refute the charges, I encourage her to send them to our office, we would be happy to reinvestigate the charges Additionally, if she has any questions or would like to discuss her account in further detail I encourage her to call our office directly Please contact me if any further information is needed

BBB Case# [redacted] RE: [redacted] Dear BBB, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF). We are prohibited... by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H [redacted] Assistant Compliance Manager

BBBCase#: [redacted] RE: [redacted] Dear BBB,Please accept this as I.Q. Data’s response to theabove-mentioned compliant. Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by... Federal law to disclose to third parties regarding any allegedaccount. A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H [redacted] Assistant Compliance Manager

Complaint: [redacted] I am rejecting this response because: it didn't offer any reason why I was never provided documentation verifying this chargeI don't want to try calling again because they were quite rude on the phoneIf there is an alternative means of communication, I would like to resolve thisI don't need a fax anymoreI just want to have this doneThe apartment complex that sent this supposed bill to collections was full of black mold and I lost most of my stuff because of it, with no compensationI just want this to be over Sincerely, [redacted]

Revdex.comCase#: [redacted] RE: [redacted] Dear Revdex.com,Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF)We are prohibited by Federal law to disclose to third parties regarding any allegedaccount A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H [redacted] Assistant Compliance Manager

July 30, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.comCase#: [redacted] RE: [redacted] ***Dear Revdex.com, Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF) that is provided by the Revdex.com upon receipt of the complaintWe areprohibited by Federal law to disclose to third parties regarding any allegedaccountA blank DAF is attachedPlease do not hesitate to contact me for furtherinformation Sincerely,Holly H [redacted] Assistant Compliance Manager