RentCollect Global

ID [redacted] Attached are copies of letters sent delivery confirmation of certified document to IQData Int'l [redacted]

Revdex.com: I have resolved the issue with the business Sincerely, [redacted]

June 23, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager

Complaint: [redacted] Here is the signed document to continue resolving my issueThank you

Complaint: [redacted] I am rejecting this response because: I am in North Carolina! Not Alaska,Oregon or Western Washington!!!! So what now????kon I am Sincerely, [redacted]

July 7, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF) We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager

July 9, 2015Revdex.comCase#: [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF) that is provided by the Revdex.com upon receipt of the complaintWe areprohibited by Federal law to disclose to third parties regarding any allegedaccount Please do not hesitate to contact me for furtherinformation Sincerely, Jasmine K***Compliance Assistant

Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Assistant Compliance Manager

Regarding complaint for [redacted] Case# [redacted] Dear Ms***, Thank you for giving us the opportunity to respond to Ms***’ complaint Upon receipt of this complaint, our office has reviewed the accountPlease accept this as I.QData International’s response to the complaint If I understand Ms***’ complaint correctly, she feels that she does not owe on this account and it should be removed from her credit report based on her interactions with our office In her complaint Ms [redacted] refers to telephone conversations she had with our Agency several years ago where she feels the Collection Specialists mistreated her and were unwilling to meet her terms of a payment arrangement and processed payments without her approval In response to the telephone conversations Ms [redacted] refers to, our records reflect conversations in February of 2012, in which the consumer admitted to the account and requested a payment arrangement This arrangement consisted of an agreement to pay $down payable that day and subsequent payments of $per month using her prepaid debit card That arrangement was cancelled the following month when the payment could not be processed Our Agency reached out to the consumer, who supplied us with a new card for payment The following month that payment failed to process again and upon reaching the consumer she informed our collection specialist that there were not enough funds on the card due to fees that she was unaware of preventing the payment from processing On May 15, the consumer was informed that the payment arrangement had been broken and was advised if payments were made up we could continue to work with the arrangement unfortunately, no resolution was made on that particular call May 17, a new payment arrangement was agreed upon and payments of $per month, were secured on a prepaid debit card, the payment arrangement was again verified by the Collector’s manager Some of those subsequent payments again were unable to be processed and we were unsuccessful in our attempts to reach the consumer Ms [redacted] submitted electronic disputes with the Consumer Reporting Agencies, in January of 2017, stating the information on the account was inaccurate but was not specific as to what information was inaccurate to warrant an investigation of the account Prior to this complaint, our last communication with Ms [redacted] was January 20, 2017, in which she phoned our office requesting a deletion based on the treatment she had previously received in Unfortunately, there was no resolution to resolve the balance on this call We have no record of Ms [redacted] requesting validation of the debt however, we have attached a copy of the accounting of the balance for your review Consumers often contact us with a unilateral decision regarding repayment of debts and we are often faced with the unenviable task of explaining to them that, while anything sent to our office will be applied, that payment arrangements or settlements were not part of the original agreement and that we are under no obligation to accept terms of anything less than the full balance of the defaulted debt In this case, payment arrangements were accepted from Ms [redacted] and she has paid approximately 50% of the original balance of $992.74, but that has not cleared the account I apologize if Ms***’ interactions were less than she expected If she has any documents to refute the charges I encourage her to submit them to our office for review Additionally, if she would like to discuss her account in further detail she may contact our collection manager, Dane H [redacted] at 888-248-ext., [redacted] Please contact me if any further information is needed Sincerely, Holly H [redacted] Assistant Compliance Manager IQ Data International, Inc This communication is from a debt collector attempting to collect a debt and any information obtained will be used for that purpose

Revdex.comCase#: [redacted] RE: [redacted] ***Dear Revdex.com,Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF)We are prohibited by Federal law to disclose to third parties regarding any allegedaccount A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely, [redacted] Assistant Compliance Manager

Dear Ms [redacted] ,Thank you for giving us the opportunity to respond to Ms [redacted] ’s rebuttal to our response If I understand, Ms [redacted] has rejected our response stating that she did not receive any written contract and our response stating that we did not find any instance where our Collection Specialist “mocked” her or was rude In addition she states our letter posted on Revdex.com.com was extremely condescending First off, I would like to respond to her statement that our letter posted on Revdex.com.com was “extremely condescending.” It is not clear what letter Ms [redacted] is referring however, I would like to apologize if she feels any of our correspondence is condescending, it certainly is not our intention Our responses are meant to outline timeframes and activities from our records, without personal connotations In response to Ms [redacted] ’s rejection to our response that she did not received any written contract, it is not clear what written contract she is referring to, however as stated in our previous response, our records reflect that our Agency mailed an initial notice of the account to Ms [redacted] on December 14, 2015, that notice was never mail-returned and deemed to have been received We also sent copies of the “proof” letter, lease and statement of deposit with our response to her original Revdex.com complaint

Revdex.com:I have attached the requested formSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it's bogusThey don't own any account frame that why ty can't produce anythingThis is just another scam and attempt to use their power to harass peopleThey are also buying time to create information Sincerely, [redacted]

***DOCUMENT ATTACHED [redacted] September 7, 2016Revdex.comPO BOX 1000DuPont, WA 98327Regarding complaint for [redacted] ***Case# [redacted] Dear [redacted] ,Thank you for giving us the opportunity to respond to [redacted] complaintUpon receipt of this complaint, our office has reviewed the accountPlease accept this as [redacted] s responseIf I understand [redacted] compliant correctly, he has disputed the charges for the [redacted] and has not received the requested validation of debt and is still being contacted by our Agency in attempts to collect the amount due While I am not employed at the [redacted] , I cannot speak to what transpired prior to the account being referred to our office, it is standard operating procedure for our client to send vacating residents a statement of deposit within days of vacating the unit, to the last known or forwarding address provided by the resident Our office received [redacted] account from our Client January 19, The property had gone through an ownership change during the time [redacted] vacated and the account was submitted to our Agency and the documentation for validation had not been transmitted through our electronic process [redacted] phoned our office and requested validation of the debt January 26, and was informed our Agency would contact our Client for documents, the account was marked as “disputed” in accordance with the Fair Credit Reporting Act, and a request was submitted for documents [redacted] followed up on the status of his request in March however, our Agency still had not been able to reach our Client Our Agency continued with collection activity and spoke with the consumer in August, when he informed the Collection Specialist that he was not going to pay without proof of the debt A review of the conversation the collector had with this consumer reflected the collector would greatly benefit from coaching as her attitude was in direct conflict with our culture and the collectors pledge and has since been addressed internallyThis office owes an apology and our appreciation to [redacted] in bringing the matter to our attention.It is our responsibility to answer disputes in a timely fashion, that being said, I apologize for the delay in our response to his dispute and validation of the debtThough we have received the validation from our Client, we have decided to cease collection efforts and have updated the account status as “Assigned in Error.” That’s not to say the debt is not owed however, our office will not proceed with collection activity The updated information has been submitted to the Consumer Reporting Agencies and confirmation that [redacted] is not reporting an account for [redacted] International has been attachedIf you need any further information please contact me directly

October 6, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager Tell us why here

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please accept this as [redacted] response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF)We are prohibited by Federal law to disclose to third parties regarding any allegedaccount A blank DAF is attached.Please do not hesitate to contact me for furtherinformation

B#: [redacted] RE: [redacted] ***Dear BBB,Please accept this as I.Q. Data’s response to theabove-mentioned compliant. Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal... law to disclose to third parties regarding any allegedaccount. A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H [redacted] Assistant Compliance Manager

Complaint: [redacted] I am rejecting this response because:Karen; You seem to think the issues have been resolved This is inaccurate First of all, this has tarnished my credit and caused a denial of my housing application I will soon be homeless because there is no way I can come up with $for a security deposit for an apartment I was only supposed to pay $security deposit for Secondly, I am concerned that you believe the following statements:"IQ Data is committed to treating every consumer with the dignity and respect to which they are entitled and is committed to its compliance efforts and ethical debt collection practices.""Another requirement of employment is the taking of the Collector’s Pledge whereby IQ Data staff commits to professional and ethical treatment of all consumers."Let me draw your attention to my second message sent to the Revdex.com, one that reflects a very different and accurate portrayal of TWO of IQ Data's representatives, one of whom is supposed to be a manager:I just attempted to make contact with IQ Data International again this afternoon I was able to speak with an agent named Erin who claimed that they are not reporting derogatory information to the credit bureaus When I was in disagreement with her statement and indicated that the credit bureau was informing me otherwise, she transferred me to her manager, Randy When Randy answered the phone, asking how he could help me, I had stated that they (IQ Data International) were indicating that they were not reporting a balance owed to the credit bureau He interrupted me before I could finish the next sentence to tell me that this is incorrect, that they are not reporting derogatory information to the credit bureaus Yes, you read that correctlyHe disagreed with my statement by stating exactly what I said in a different combination of words I immediately requested that he please listen to what I am saying because it was clear he wasn't listening to anything I just said He began laughing Although I was rather disconcerted, I attempted to move on by informing him what the credit bureau has claimedHe interrupted me and began speaking over me, despite my request to not interrupt me while I am speaking I asked him again to not interrupt me and to listen to what I had to say and he responded maliciously and hung up This is not acceptable professional behavior It still stands that the credit bureaus are indicating that IQ Data International is reporting this derogatory information on my credit file These are the facts If IQ Data International is legitimately claiming they filed the appropriate paperwork to the credit bureaus, then they need to be contacting the bureaus and disputing this with them directly, as I cannot be a middle person when the representatives of IQ Data International choose to disrespect me and disconnect the line intentionally I would like this to be added to the complain record if possible This company should be shut down.To elaborate on the malicious response that Randy made, I believe it went something like, "I don't have to deal with this crap." Does that sound like Randy, or Erin for that matter, were treating me with dignity and respect? Is that ethical debt collection practices? Are they compliant with this imaginary pledge to commit to professional and ethical treatment of all consumers? These issues have yet to be addressed The extra $that your company has cost me has not been addressed My potential homelessness as a result of careless efforts on behest of IQ Data has not been addressed I hope you can better IQ Data's image in this regard Sincerely, [redacted]