To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated February 27, Ms [redacted] purchased eGift Cards each with a face value of $(a total face value of $100) In the letter, Ms [redacted] requests that the eGift Cards be exchanged for physical gift cards In addition, Ms [redacted] has questions about how to redeem and then use the Retaurant.com eGift Cards For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Per Ms [redacted] ’s request, [redacted] , one of our customer service specialists, is converting the eGift Cards into physical gift cards Ms [redacted] should receive the gift cards within daysA gift card is equivalent to store credit A customer cannot use the Gift Card at the restaurant Instead, Ms [redacted] can redeem the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant Ms [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide The redemption is done on a value for value basis, i.efor each $restaurant specific certificate obtained, the value of the eGift Card is reduced by $ The Gift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurantRestaurant.com is committed to customer service and wants our consumers to be pleased with our services Ms [redacted] may contact [redacted] at [redacted] for assistance in redeeming the eGift Cards for restaurant specific certificates, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com Tell us why here
Complaint: [redacted] I am rejecting this response because:i have tried to contact [redacted] and have received no responseI informed her that was my email attached to both my complaint filed through their website and my account which is still active on their [email protected] Is the email I was asked to send a copy of the email I received with the promotion from their website Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated August 26, We want to thank Ms [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themMsTellor apparently attempted to use a certificate but a restaurant did not honor it This is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service I have requested that [redacted] , one of our customer service specialists, look into her complaint Ms [redacted] can contact Mary at [redacted] regarding this matter and to answer any additional questions she may have Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated February 13, We want to thank Ms [redacted] for contacting Restaurant.com regarding the [redacted] in Merced, California We apologize that you are anything but pleased with our service We have provided a full refund to Ms***For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Ms [redacted] purchased four certificates for which she paid $($each) Despite their obligations, the restaurant stated that they would not honor here Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchasesWe have issued a full refund of $to Ms [redacted] back to the pay method she used for the purchaseMs [redacted] can contact [redacted] , one of our customer service specialists, at h [redacted] @restaurant.com, if she has any further questions Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received additional correspondence from Eric [redacted] ( [redacted] Mr [redacted] inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the restaurant certificate Our records do not show that Mr [redacted] redeemed (or attempted to redeem) a gift card We have issued a full refund to Mr [redacted] Restaurant.com has two paths for obtaining a restaurant certificate A customer can pay for a certificate or a customer can redeem credit (either a gift card or egift card) Each one has a separate path on our website It appears that Mr [redacted] inadvertently used the purchase path rather than the redemption path As noted above, Restaurant.com has issued a full refund to Mr [redacted] ’s credit card for the purchase The Gift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an Gift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurant Restaurant.com is committed to customer service and wants our consumers to be pleased with our services Mr [redacted] may contact [redacted] one of customer services specialists, at [redacted] for assistance in using the Gift Card, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated March 28, We want to thank Mr [redacted] for contacting Restaurant.com regarding assistance with his account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Mr [redacted] states that he purchased the eGift Cards on eBay We want to advise Mr [redacted] that most of the eGift Cards offered for sale on eBay are not proper because they violate our terms and conditions which state that eGift Cards cannot be sold Rather than eBay, Mr [redacted] should come to our website or respond to our promotional emailsNevertheless, we want our customers to be satisfied with our services On March 28, 2016, one of our customer service representatives was in contact with Mr [redacted] regarding his accountAt that time, we issued a new $eGift Card to replace the two $gift cards that were not working Our records show the $eGift Card has already been redeemed for dining certificates Mr [redacted] may contact [redacted] at [redacted] to answer any further questions Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) Ms [redacted] requested a refund of $for a purchase of one of our “specials” offers Our records show that the refund was issued to Ms [redacted] on the credit card used for the purchase on September 16, Ms [redacted] can contact [redacted] a customer service specialist, at [redacted] , and [redacted] will be happy to answer any additional questions Ms [redacted] may haveThank you Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: it is not just one restaurant that rejected the certificate, it has been numerous restaurants over the years which is while I have credits over $across two accounts I bought certificate for numerous restaurants that have dropped out of the program which has resulted in a large credit that I cannot find adequate replacements for Plus, I specifically bought certificats for restaurants I WANTED to go to not, I do not want to continuously have to swap out for restaurants that are not as appealing because those restaurants I wanted have not dropped out of the program In the past few months, two restaurants I have numerous certificates for have dropped out - [redacted] The added restaurants are not as attractive and I don't want to be forced to make substandard choices to make up for those that drop outI ask that restaurant.com reimburse me for the over $in credits I have as I see no other restaurants I want to substitute for the ones that have dropped out over the years - again why I have a huge credit balance Also at one point, the Brownstone in Paterson, NJ joined the program and seemed to immediately drop out I had bought at least $worth of certificates and the restaurant was not in program long enough to even use - I believe this was an error by restaurant.com but I have was again penalized by itI do not accept their response at all It's bait and switch as far as I can tell Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not heard back from [redacted] who is supposed to correct my email address and help reset my password so that I can access my account which I have been unable to do since 11/14/ Sincerely, [redacted] ***
To Whom It May Concern: We have received the complaint of Shelby [redacted] (Revdex.com# [redacted] ) We want to thank Ms [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Ms [redacted] apparently attempted to use a certificate but there was a problem with the restaurant honoring it We note that the restaurant had honored a certificate three days prior to the situation here We have been in contact with the restaurant and there are no issues with their participation Ms [redacted] has used certificates and received savings of over $off of her mealsRestaurant.com is deeply disappointed by the restaurant’s actions here and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases In order to provide over the top customer service, we want to offer Ms [redacted] an additional $Restaurant.com eGift Card (which is equivalent to store credit) Ms [redacted] can redeem the eGift Card for a restaurant specific certificate at any of our thousands of participating restaurants across the country [redacted] Lanham, one of our customer service specialists, has been in contact with Ms [redacted] about her account Ms [redacted] can contact [redacted] at [redacted] @restaurant.com We are confident that Ms [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you Sincerely, [redacted] Restaurant.com
Complaint: [redacted] I am rejecting this response because:Although they are correct, eventually I could use the site again, however it was not available for a very long timeSince it is usable again, I need not request the refund, however their business practices are very shady, or at least how their associates communicate feels that way.I will contact their office and discuss Sincerely, [redacted]
To Whom It May Concern: We have received the complaint of [redacted] (BBB# [redacted] ). We want to thank Ms. [redacted] for contacting Restaurant.com regarding the [redacted] at the [redacted] Atlanta Airport. We apologize that you are anything but pleased with our service. ... For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. This restaurant has participated on our program since 2009. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have reported this incident to the restaurant service department responsible for following up with restaurants. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. We would like to exchange the certificate for a $25 Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Ms. [redacted] can contact [redacted] one of our customer service specialists, at [redacted] for assistance with the exchange to the eGift Card, in redeeming the Gift Card for a restaurant specific certificate, and to answer any additional questions she may have. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] dated January 28, We want to thank Ms [redacted] for contacting Restaurant.com regarding assistance with locating an eGift Card in her account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly On February 1, 2016, [redacted] one of our customer service specialists, sent an email to Ms [redacted] explaining that the eGift Card is located in the “Gift Card” section in her account Ms [redacted] provided instruction on how Ms [redacted] can locate the eGift Card and how Ms [redacted] can redeem the eGift Card for a restaurant specific certificate It is the restaurant certificate that is used at the restaurant Ms [redacted] can reach [redacted] at [redacted] for further assistance Thank you Sincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the additional correspondence from [redacted] (Revdex.com# [redacted] ) We want to thank Mr [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Mr [redacted] apparently attempted to use a certificate but the restaurant did not honor it Mr [redacted] did not identify the restaurant where this occurredWe have a restaurant partner team to address issues such as this Mr [redacted] noted that his first contact with Restaurant.com about an issue occurred on November 18, Our records show that Mr [redacted] purchased a certificate for the [redacted] International Bakery on November 16, The certificate for the [redacted] International Bakery was honored at the restaurant on November 20, Our records also show that Mr [redacted] used a certificate at the [redacted] Ristorante on December 19, Any failure of a restaurant to honor a certificate is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service Mr [redacted] can contact [redacted] , a customer service specialist at [redacted] , and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr [redacted] may have We are confident that Mr [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates Thank you Sincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated February 9, We want to thank Ms [redacted] for contacting Restaurant.com regarding the [redacted] restaurant in Allen, TexasWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Between March and January 2016, Ms [redacted] used certificates each with a face value of $(a total savings of $275) Ms [redacted] purchased a certificate with a face value of $for the [redacted] restaurant for which she paid $ Ms [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service That certificate has been ex***ged for a $Restaurant.com eGift CardAn eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $restaurant dining certificate Our website lists over participating restaurants within miles of her zip code Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Ms [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms [redacted] may have We are confident that Ms [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you Sincerely, [redacted] Restaurant.com
Complaint: ***
I am rejecting this response because:There was no redemption codeI am also rejecting because they didn't address the other certificate I postedI want the cash value of what I paid for it.
Sincerely,
*** ***
To Whom It May Concern:We have received the complaint of Tara *** (Revdex.com #10944956)
dated November 9, 2015. In her letter, Ms*** has questions about the
use of a Retaurant.com certificate. Per her request, Restaurant.com has
issued a full refund to Ms*** For over
years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. Restaurant.com sells consumers dining certificates at a
substantial discount. The certificates are delivered to the customer
electronically. The customer can either
print out the certificate or show the certificate on their smart phone when
presenting it at the restaurantOn November 7, 2015, Ms*** purchased two $
certificates (for a total face value of $50) for which she paid $(or $for
each certificate). Ms*** states that
she did not realize that the certificates were delivered electronically.Restaurant.com is committed to customer service and wants
our consumers to be pleased with their purchases. As noted, we have fully
refunded Ms*** to the credit card she used for the purchase. The
refund should appear in her credit card account within 3-business days.
Ms*** can contact Hina ***, one of our customer services specialists, at h***@restaurant.com for any
further assistance. Thank you.Sincerely,Aaron ***Restaurant.com
Complaint: ***
I am rejecting this response because:I JUST GOT CALLED AGAIN!!!!!*** *** *** *** ***So, I whole heartedly REJECT your atempt at an apology Are there some sort of charges I can file???? I feel like a complaint is not enough since this keeps happening!!!!! days later!!!!!!!!UNACCEPTABLE!!!!!!
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated February 27, Ms [redacted] purchased eGift Cards each with a face value of $(a total face value of $100) In the letter, Ms [redacted] requests that the eGift Cards be exchanged for physical gift cards In addition, Ms [redacted] has questions about how to redeem and then use the Retaurant.com eGift Cards For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Per Ms [redacted] ’s request, [redacted] , one of our customer service specialists, is converting the eGift Cards into physical gift cards Ms [redacted] should receive the gift cards within daysA gift card is equivalent to store credit A customer cannot use the Gift Card at the restaurant Instead, Ms [redacted] can redeem the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant Ms [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide The redemption is done on a value for value basis, i.efor each $restaurant specific certificate obtained, the value of the eGift Card is reduced by $ The Gift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurantRestaurant.com is committed to customer service and wants our consumers to be pleased with our services Ms [redacted] may contact [redacted] at [redacted] for assistance in redeeming the eGift Cards for restaurant specific certificates, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com Tell us why here
Complaint: [redacted] I am rejecting this response because:i have tried to contact [redacted] and have received no responseI informed her that was my email attached to both my complaint filed through their website and my account which is still active on their [email protected] Is the email I was asked to send a copy of the email I received with the promotion from their website Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated August 26, We want to thank Ms [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themMsTellor apparently attempted to use a certificate but a restaurant did not honor it This is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service I have requested that [redacted] , one of our customer service specialists, look into her complaint Ms [redacted] can contact Mary at [redacted] regarding this matter and to answer any additional questions she may have Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated February 13, We want to thank Ms [redacted] for contacting Restaurant.com regarding the [redacted] in Merced, California We apologize that you are anything but pleased with our service We have provided a full refund to Ms***For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Ms [redacted] purchased four certificates for which she paid $($each) Despite their obligations, the restaurant stated that they would not honor here Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchasesWe have issued a full refund of $to Ms [redacted] back to the pay method she used for the purchaseMs [redacted] can contact [redacted] , one of our customer service specialists, at h [redacted] @restaurant.com, if she has any further questions Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received additional correspondence from Eric [redacted] ( [redacted] Mr [redacted] inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the restaurant certificate Our records do not show that Mr [redacted] redeemed (or attempted to redeem) a gift card We have issued a full refund to Mr [redacted] Restaurant.com has two paths for obtaining a restaurant certificate A customer can pay for a certificate or a customer can redeem credit (either a gift card or egift card) Each one has a separate path on our website It appears that Mr [redacted] inadvertently used the purchase path rather than the redemption path As noted above, Restaurant.com has issued a full refund to Mr [redacted] ’s credit card for the purchase The Gift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an Gift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurant Restaurant.com is committed to customer service and wants our consumers to be pleased with our services Mr [redacted] may contact [redacted] one of customer services specialists, at [redacted] for assistance in using the Gift Card, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated March 28, We want to thank Mr [redacted] for contacting Restaurant.com regarding assistance with his account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Mr [redacted] states that he purchased the eGift Cards on eBay We want to advise Mr [redacted] that most of the eGift Cards offered for sale on eBay are not proper because they violate our terms and conditions which state that eGift Cards cannot be sold Rather than eBay, Mr [redacted] should come to our website or respond to our promotional emailsNevertheless, we want our customers to be satisfied with our services On March 28, 2016, one of our customer service representatives was in contact with Mr [redacted] regarding his accountAt that time, we issued a new $eGift Card to replace the two $gift cards that were not working Our records show the $eGift Card has already been redeemed for dining certificates Mr [redacted] may contact [redacted] at [redacted] to answer any further questions Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) Ms [redacted] requested a refund of $for a purchase of one of our “specials” offers Our records show that the refund was issued to Ms [redacted] on the credit card used for the purchase on September 16, Ms [redacted] can contact [redacted] a customer service specialist, at [redacted] , and [redacted] will be happy to answer any additional questions Ms [redacted] may haveThank you Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: it is not just one restaurant that rejected the certificate, it has been numerous restaurants over the years which is while I have credits over $across two accounts I bought certificate for numerous restaurants that have dropped out of the program which has resulted in a large credit that I cannot find adequate replacements for Plus, I specifically bought certificats for restaurants I WANTED to go to not, I do not want to continuously have to swap out for restaurants that are not as appealing because those restaurants I wanted have not dropped out of the program In the past few months, two restaurants I have numerous certificates for have dropped out - [redacted] The added restaurants are not as attractive and I don't want to be forced to make substandard choices to make up for those that drop outI ask that restaurant.com reimburse me for the over $in credits I have as I see no other restaurants I want to substitute for the ones that have dropped out over the years - again why I have a huge credit balance Also at one point, the Brownstone in Paterson, NJ joined the program and seemed to immediately drop out I had bought at least $worth of certificates and the restaurant was not in program long enough to even use - I believe this was an error by restaurant.com but I have was again penalized by itI do not accept their response at all It's bait and switch as far as I can tell Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not heard back from [redacted] who is supposed to correct my email address and help reset my password so that I can access my account which I have been unable to do since 11/14/ Sincerely, [redacted] ***
To Whom It May Concern: We have received the complaint of Shelby [redacted] (Revdex.com# [redacted] ) We want to thank Ms [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Ms [redacted] apparently attempted to use a certificate but there was a problem with the restaurant honoring it We note that the restaurant had honored a certificate three days prior to the situation here We have been in contact with the restaurant and there are no issues with their participation Ms [redacted] has used certificates and received savings of over $off of her mealsRestaurant.com is deeply disappointed by the restaurant’s actions here and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases In order to provide over the top customer service, we want to offer Ms [redacted] an additional $Restaurant.com eGift Card (which is equivalent to store credit) Ms [redacted] can redeem the eGift Card for a restaurant specific certificate at any of our thousands of participating restaurants across the country [redacted] Lanham, one of our customer service specialists, has been in contact with Ms [redacted] about her account Ms [redacted] can contact [redacted] at [redacted] @restaurant.com We are confident that Ms [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you Sincerely, [redacted] Restaurant.com
Complaint: [redacted] I am rejecting this response because:Although they are correct, eventually I could use the site again, however it was not available for a very long timeSince it is usable again, I need not request the refund, however their business practices are very shady, or at least how their associates communicate feels that way.I will contact their office and discuss Sincerely, [redacted]
To Whom It May Concern: We have received the complaint of [redacted] (BBB# [redacted] ). We want to thank Ms. [redacted] for contacting Restaurant.com regarding the [redacted] at the [redacted] Atlanta Airport. We apologize that you are anything but pleased with our service. ... For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. This restaurant has participated on our program since 2009. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have reported this incident to the restaurant service department responsible for following up with restaurants. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. We would like to exchange the certificate for a $25 Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Ms. [redacted] can contact [redacted] one of our customer service specialists, at [redacted] for assistance with the exchange to the eGift Card, in redeeming the Gift Card for a restaurant specific certificate, and to answer any additional questions she may have. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] dated January 28, We want to thank Ms [redacted] for contacting Restaurant.com regarding assistance with locating an eGift Card in her account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly On February 1, 2016, [redacted] one of our customer service specialists, sent an email to Ms [redacted] explaining that the eGift Card is located in the “Gift Card” section in her account Ms [redacted] provided instruction on how Ms [redacted] can locate the eGift Card and how Ms [redacted] can redeem the eGift Card for a restaurant specific certificate It is the restaurant certificate that is used at the restaurant Ms [redacted] can reach [redacted] at [redacted] for further assistance Thank you Sincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the additional correspondence from [redacted] (Revdex.com# [redacted] ) We want to thank Mr [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Mr [redacted] apparently attempted to use a certificate but the restaurant did not honor it Mr [redacted] did not identify the restaurant where this occurredWe have a restaurant partner team to address issues such as this Mr [redacted] noted that his first contact with Restaurant.com about an issue occurred on November 18, Our records show that Mr [redacted] purchased a certificate for the [redacted] International Bakery on November 16, The certificate for the [redacted] International Bakery was honored at the restaurant on November 20, Our records also show that Mr [redacted] used a certificate at the [redacted] Ristorante on December 19, Any failure of a restaurant to honor a certificate is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service Mr [redacted] can contact [redacted] , a customer service specialist at [redacted] , and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr [redacted] may have We are confident that Mr [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates Thank you Sincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated February 9, We want to thank Ms [redacted] for contacting Restaurant.com regarding the [redacted] restaurant in Allen, TexasWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Between March and January 2016, Ms [redacted] used certificates each with a face value of $(a total savings of $275) Ms [redacted] purchased a certificate with a face value of $for the [redacted] restaurant for which she paid $ Ms [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service That certificate has been ex***ged for a $Restaurant.com eGift CardAn eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $restaurant dining certificate Our website lists over participating restaurants within miles of her zip code Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Ms [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms [redacted] may have We are confident that Ms [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you Sincerely, [redacted] Restaurant.com
Complaint: ***
I am rejecting this response because:There was no redemption codeI am also rejecting because they didn't address the other certificate I postedI want the cash value of what I paid for it.
Sincerely,
*** ***
To Whom It May Concern:We have received the complaint of Tara *** (Revdex.com #10944956)
dated November 9, 2015. In her letter, Ms*** has questions about the
use of a Retaurant.com certificate. Per her request, Restaurant.com has
issued a full refund to Ms*** For over
years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. Restaurant.com sells consumers dining certificates at a
substantial discount. The certificates are delivered to the customer
electronically. The customer can either
print out the certificate or show the certificate on their smart phone when
presenting it at the restaurantOn November 7, 2015, Ms*** purchased two $
certificates (for a total face value of $50) for which she paid $(or $for
each certificate). Ms*** states that
she did not realize that the certificates were delivered electronically.Restaurant.com is committed to customer service and wants
our consumers to be pleased with their purchases. As noted, we have fully
refunded Ms*** to the credit card she used for the purchase. The
refund should appear in her credit card account within 3-business days.
Ms*** can contact Hina ***, one of our customer services specialists, at h***@restaurant.com for any
further assistance. Thank you.Sincerely,Aaron ***Restaurant.com
Complaint: ***
I am rejecting this response because:I JUST GOT CALLED AGAIN!!!!!*** *** *** *** ***So, I whole heartedly REJECT your atempt at an apology Are there some sort of charges I can file???? I feel like a complaint is not enough since this keeps happening!!!!! days later!!!!!!!!UNACCEPTABLE!!!!!!
Sincerely,
*** ***