To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com# [redacted] ) dated February 29, 2016, regarding the [redacted] restaurant in [redacted] New York On February 3, 2016, per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurantFor over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant If Mr [redacted] would like, we can provide the information to Mr [redacted] to show authorization to include the restaurant in our program Mr [redacted] can contact [redacted] at [redacted] if he has any further questionsThank youVery truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the additional correspondence from [redacted] (Revdex.com# [redacted] ) We want to thank Ms [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly On November 30, 2016, we issued a refund to Ms [redacted] Ms [redacted] should see the refund to the pay method (e.gcredit card) she used for the original purpose Ms [redacted] can contact [redacted] a customer specialist, at [redacted] if she has any further questionsThank you Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI don't know how I will get the money back though? Please indicated how that works Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: if you receive the gift card of your choice for face value you should have it clearly stated on your site that gift card value is redeemed for that gift card you choose for face value not an advertized discount if you purchase it in NY where I am from it is advertizing because it is not stated as such Sincerely, [redacted]
To Whom It May Concern:We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated February 12, We want to thank Ms [redacted] for contacting Restaurant.com regarding the La [redacted] restaurant in Nixa, MissouriWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themThis restaurant has participated on our program for over a year Ms [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligations We have reported this incident to the restaurant service department responsible for following up with restaurants.Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service That certificate has been exchanged for a $Restaurant.com eGift CardAn eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You [redacted] each $eGift Card for a $restaurant dining certificateHere are the instructions on how to [redacted] an eGift Card:To [redacted] your e-Gift card onlineGo to http:// [redacted] .restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant [redacted] , one of our customer service specialists, has been in contact with Ms [redacted] about this situation Ms [redacted] can contact [redacted] at h [redacted] @restaurant.com, and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms [redacted] may have We are confident that Ms [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you.Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution solved my immediate solution However, I don't have any confidence in the online tool nor their help desk as I called times and waited on hold for mins without any answer I did not receive any acknowledgement that these root cause problems will be investigated and resolved Sincerely, [redacted]
To Whom It May Concern:We have received the complaint of Maria [redacted] (Revdex.com#10980077) dated December 4, We want to thank MsHolbert for contacting Restaurant.com regarding the Sweet Tree Bakery & Café in Calhoun Georgia We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themMs [redacted] purchased two certificates each with a face value of $(or $total face value) for which she paid $(or $each)Ms [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligationsThe Sweet Tree Bakery & Café has been on our program since February The restaurant has accepted numerous other certificates previously A member of our restaurant service team is contacting the restaurant.Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service We would be more than willing to exchange the certificates for equal value in a Restaurant.com eGift Card The credit can be redeemed for use at one of our other participating restaurants Our website lists over participating restaurants within miles of her zip code.An eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $ restaurant dining certificate Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurantMs [redacted] can contact Hina at [email protected], and Hina will be happy to assist with the exchange and redemption of the eGift Card, and to answer any additional questions Ms [redacted] may have We are confident that Ms [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you.Sincerely,Aaron [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) We want to thank Mr [redacted] for contacting Restaurant.com regarding assistance with gift cards that were lost On December 23, 2016, [redacted] one of our customer service specialists, sent replacement gift cards [redacted] sent an email to [redacted] with this information Restaurant.com is committed to customer service and wants our consumers to be pleased with our services [redacted] may contact [redacted] at [redacted] for assistance, and to answer any additional questions Sincerely, [redacted] Restaurant.com
Complaint: [redacted] I am rejecting this response because: Sincerely, Ion [redacted] The gas card never arrived, and the hotel discount is not redeemable because it appears to have a zero balance the first time I tried to redeem it
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com# [redacted] ) dated June 10, 2017, regarding the [redacted] restaurant in Itasca, Illinios Per the request, we have removed the restaurant from our website, stopped selling certificates and contacted customers with instruction on how they can exchange for use at another participating restaurant [redacted] from Restaurant.com has been in contact with Ms*** Ms [redacted] can contact *** at [redacted] @restaurant.com if she has any further questions Thank you Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated August 26, We want to thank Ms [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service I have requested that [redacted] one of our customer service specialists, look into her complaint Ms [redacted] can contact [redacted] at [redacted] , regarding this matter and to answer any additional questions she may have Thank you Sincerely, [redacted] Restaurant.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com# [redacted] ) dated June 5, 2016, regarding the [redacted] restaurant located in Chicago, Illinois On June 6, 2016, per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant Mr [redacted] can contact [redacted] , at [redacted] if he has any further questions Thank you Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated March 29, We want to thank Ms [redacted] for contacting Restaurant The primary identifier in our database for our customers is their email address The email Ms*** provided in the Revdex.com Complaint is not in our database We request that Ms [redacted] provide another email address, an order number, or the number shown on the certificate or eGift Card, or even the restaurant, so that we can research her complaint more fully Nevertheless, I wanted to provide a general answer regarding the Restaurant.com program For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant We do not list restaurants who have agreed to participate The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Once we receive the information from Ms***, we will be able to contact the restaurant to resolve the apparent misunderstanding Nevertheless, as Ms [redacted] stated, the restaurant honored the certificate and Ms [redacted] received the discount off of her mealMs [redacted] may contact [redacted] one of our customer service specialists, at [redacted] with the information I am confident that Laurent will be able to assist Ms***, and answer any additional questions she may have Thank youSincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To Whom It May Concern:We have received the complaint of [redacted] dated November 13, We want to thank [redacted] for contacting Restaurant.com regarding the exchange of a certificate We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themSince 2012, [redacted] purchased certificates for different restaurantsTo date, she has used certificates with a total face value of $ She has an additional certificates in her account with a face value of $ She also has credit in the form of eGift Cards in her account [redacted] can use the certificates for the restaurants she originally chose Alternatively, she can exchange the certificates for use another participating restaurant Our website lists participating restaurants within miles of her zip code.An eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $ restaurant dining certificate Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http://redeem [redacted] Enter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant [redacted] also asks about the use of restaurant certificate credits to purchase goods and services through Restaurant.com Specials Restaurant.com Specials and restaurant certificates are two separate product lines Purchases for one cannot be used as credit to purchase the other[redacted] can contact Hina at [email protected], and Hina will be happy to assist with the redemption of the eGift Cards, contact restaurants to confirm their participation or make a reservation, and to answer any additional questions [redacted] may have We are confident that [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you.Sincerely, [redacted]
To Whom It May Concern:We have received the complaint of [redacted] dated December 10, In the letter, [redacted] has questions about how to redeem and then use his Retaurant.com eGift Cards For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly [redacted] previously used three restaurant certificates each with a face value of $(or $total savings) An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, [redacted] can redeem the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide [redacted] redeemed an eGift Card with a face value of $ The redemption is done on a value for value basis, i.ea $eGift Card is used to obtain a $restaurant specific certificate [redacted] received the discount off the purchase price at the time of purchase The face values can also be combined such that two $eGift Cards can be combined into a $eGift Card and then redeemed for a $restaurant certificate One of our customer service representatives contacted [redacted] on December 10, and explained this as well.The eGift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http:// [redacted] Enter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurantOur website lists over participating restaurants within miles of MrMerriman’ zip code Restaurant.com is committed to customer service and wants our consumers to be pleased with our services [redacted] may contact Hina, one of our customer service specialists, at [redacted] for assistance in redeeming eGift Cards for restaurant specific certificates, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received additional correspondence from [redacted] ( [redacted] ) concerning the redemption of his Retaurant.com eGift Card Mr [redacted] states that he received four $Restaurant.com eGift Cards An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, a customer redeems the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant The redemption value of the eGift Card is clearly explained in the terms and conditions which the customer must accept prior to checkout For example, one of the terms for Restaurant.com eGift Cards provides: Restaurant.com Gift Cards may be redeemed at the Site identified on the Gift Card for the specified face value amount of a Restaurant Specific Certificate or Merchant Certificate that Restaurant.com may offer for redemption at the time of redemption [redacted] contacted Mr [redacted] and explained this as well Mr [redacted] may contact [redacted] at [redacted] for any further assistance in redeeming eGift Cards for restaurant specific certificates, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated February 23, We want to thank Ms [redacted] for contacting Restaurant.com We apologize that you are anything but pleased with our service Ms [redacted] had previously used one certificate at this restaurant to receive her discount We have provided a full refund to Ms [redacted] for the certificates she has not been able to useFor over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Despite their obligations, the restaurant stated that they would not honor here Mr [redacted] purchased three certificates for the [redacted] Lounge In September 2015, she purchased two certificates with a face value of $(a total value of $50) for which she paid $($each) In February 2016, she purchased the third certificate which had a face value of $for which she paid $ On October 9, 2015, Ms [redacted] used one of the $certificates for the [redacted] Lounge and received the full discount off of her meal Ms [redacted] apparently attempted to use another certificate for the [redacted] Lounge, but the restaurant did not honor the certificate We are contacting the restaurant to understand the circumstances why they previously honored certificates but may no longer be doing soRestaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchasesWe have issued a $refund to the credit card used for the February purchase We are sending a check for $for the additional certificateMs [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] , if she has any further questions Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated January 7, We want to thank Mr [redacted] for contacting Restaurant.com regarding assistance with locating the eGift Cards credit in his account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly On January 8, 2016, one of our customer service specialists, sent an email to Mr [redacted] providing instructions on how he can locate the credits which were provided in the form of eGift Cards An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, Mr [redacted] can redeem the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant Our records show that Mr [redacted] has redeemed the eGift Cards already Mr [redacted] can reach [redacted] one of our customer service specialists, at [redacted] for further assistance Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com# [redacted] ) dated February 29, 2016, regarding the [redacted] restaurant in [redacted] New York On February 3, 2016, per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurantFor over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant If Mr [redacted] would like, we can provide the information to Mr [redacted] to show authorization to include the restaurant in our program Mr [redacted] can contact [redacted] at [redacted] if he has any further questionsThank youVery truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the additional correspondence from [redacted] (Revdex.com# [redacted] ) We want to thank Ms [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly On November 30, 2016, we issued a refund to Ms [redacted] Ms [redacted] should see the refund to the pay method (e.gcredit card) she used for the original purpose Ms [redacted] can contact [redacted] a customer specialist, at [redacted] if she has any further questionsThank you Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI don't know how I will get the money back though? Please indicated how that works Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: if you receive the gift card of your choice for face value you should have it clearly stated on your site that gift card value is redeemed for that gift card you choose for face value not an advertized discount if you purchase it in NY where I am from it is advertizing because it is not stated as such Sincerely, [redacted]
To Whom It May Concern:We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated February 12, We want to thank Ms [redacted] for contacting Restaurant.com regarding the La [redacted] restaurant in Nixa, MissouriWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themThis restaurant has participated on our program for over a year Ms [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligations We have reported this incident to the restaurant service department responsible for following up with restaurants.Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service That certificate has been exchanged for a $Restaurant.com eGift CardAn eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You [redacted] each $eGift Card for a $restaurant dining certificateHere are the instructions on how to [redacted] an eGift Card:To [redacted] your e-Gift card onlineGo to http:// [redacted] .restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant [redacted] , one of our customer service specialists, has been in contact with Ms [redacted] about this situation Ms [redacted] can contact [redacted] at h [redacted] @restaurant.com, and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms [redacted] may have We are confident that Ms [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you.Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution solved my immediate solution However, I don't have any confidence in the online tool nor their help desk as I called times and waited on hold for mins without any answer I did not receive any acknowledgement that these root cause problems will be investigated and resolved Sincerely, [redacted]
To Whom It May Concern:We have received the complaint of Maria [redacted] (Revdex.com#10980077) dated December 4, We want to thank MsHolbert for contacting Restaurant.com regarding the Sweet Tree Bakery & Café in Calhoun Georgia We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themMs [redacted] purchased two certificates each with a face value of $(or $total face value) for which she paid $(or $each)Ms [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligationsThe Sweet Tree Bakery & Café has been on our program since February The restaurant has accepted numerous other certificates previously A member of our restaurant service team is contacting the restaurant.Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service We would be more than willing to exchange the certificates for equal value in a Restaurant.com eGift Card The credit can be redeemed for use at one of our other participating restaurants Our website lists over participating restaurants within miles of her zip code.An eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $ restaurant dining certificate Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurantMs [redacted] can contact Hina at [email protected], and Hina will be happy to assist with the exchange and redemption of the eGift Card, and to answer any additional questions Ms [redacted] may have We are confident that Ms [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you.Sincerely,Aaron [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) We want to thank Mr [redacted] for contacting Restaurant.com regarding assistance with gift cards that were lost On December 23, 2016, [redacted] one of our customer service specialists, sent replacement gift cards [redacted] sent an email to [redacted] with this information Restaurant.com is committed to customer service and wants our consumers to be pleased with our services [redacted] may contact [redacted] at [redacted] for assistance, and to answer any additional questions Sincerely, [redacted] Restaurant.com
Complaint: [redacted] I am rejecting this response because: Sincerely, Ion [redacted] The gas card never arrived, and the hotel discount is not redeemable because it appears to have a zero balance the first time I tried to redeem it
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com# [redacted] ) dated June 10, 2017, regarding the [redacted] restaurant in Itasca, Illinios Per the request, we have removed the restaurant from our website, stopped selling certificates and contacted customers with instruction on how they can exchange for use at another participating restaurant [redacted] from Restaurant.com has been in contact with Ms*** Ms [redacted] can contact *** at [redacted] @restaurant.com if she has any further questions Thank you Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated August 26, We want to thank Ms [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service I have requested that [redacted] one of our customer service specialists, look into her complaint Ms [redacted] can contact [redacted] at [redacted] , regarding this matter and to answer any additional questions she may have Thank you Sincerely, [redacted] Restaurant.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com# [redacted] ) dated June 5, 2016, regarding the [redacted] restaurant located in Chicago, Illinois On June 6, 2016, per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant Mr [redacted] can contact [redacted] , at [redacted] if he has any further questions Thank you Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated March 29, We want to thank Ms [redacted] for contacting Restaurant The primary identifier in our database for our customers is their email address The email Ms*** provided in the Revdex.com Complaint is not in our database We request that Ms [redacted] provide another email address, an order number, or the number shown on the certificate or eGift Card, or even the restaurant, so that we can research her complaint more fully Nevertheless, I wanted to provide a general answer regarding the Restaurant.com program For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant We do not list restaurants who have agreed to participate The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Once we receive the information from Ms***, we will be able to contact the restaurant to resolve the apparent misunderstanding Nevertheless, as Ms [redacted] stated, the restaurant honored the certificate and Ms [redacted] received the discount off of her mealMs [redacted] may contact [redacted] one of our customer service specialists, at [redacted] with the information I am confident that Laurent will be able to assist Ms***, and answer any additional questions she may have Thank youSincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To Whom It May Concern:We have received the complaint of [redacted] dated November 13, We want to thank [redacted] for contacting Restaurant.com regarding the exchange of a certificate We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themSince 2012, [redacted] purchased certificates for different restaurantsTo date, she has used certificates with a total face value of $ She has an additional certificates in her account with a face value of $ She also has credit in the form of eGift Cards in her account [redacted] can use the certificates for the restaurants she originally chose Alternatively, she can exchange the certificates for use another participating restaurant Our website lists participating restaurants within miles of her zip code.An eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $ restaurant dining certificate Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http://redeem [redacted] Enter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant [redacted] also asks about the use of restaurant certificate credits to purchase goods and services through Restaurant.com Specials Restaurant.com Specials and restaurant certificates are two separate product lines Purchases for one cannot be used as credit to purchase the other[redacted] can contact Hina at [email protected], and Hina will be happy to assist with the redemption of the eGift Cards, contact restaurants to confirm their participation or make a reservation, and to answer any additional questions [redacted] may have We are confident that [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you.Sincerely, [redacted]
To Whom It May Concern:We have received the complaint of [redacted] dated December 10, In the letter, [redacted] has questions about how to redeem and then use his Retaurant.com eGift Cards For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly [redacted] previously used three restaurant certificates each with a face value of $(or $total savings) An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, [redacted] can redeem the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide [redacted] redeemed an eGift Card with a face value of $ The redemption is done on a value for value basis, i.ea $eGift Card is used to obtain a $restaurant specific certificate [redacted] received the discount off the purchase price at the time of purchase The face values can also be combined such that two $eGift Cards can be combined into a $eGift Card and then redeemed for a $restaurant certificate One of our customer service representatives contacted [redacted] on December 10, and explained this as well.The eGift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http:// [redacted] Enter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurantOur website lists over participating restaurants within miles of MrMerriman’ zip code Restaurant.com is committed to customer service and wants our consumers to be pleased with our services [redacted] may contact Hina, one of our customer service specialists, at [redacted] for assistance in redeeming eGift Cards for restaurant specific certificates, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received additional correspondence from [redacted] ( [redacted] ) concerning the redemption of his Retaurant.com eGift Card Mr [redacted] states that he received four $Restaurant.com eGift Cards An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, a customer redeems the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant The redemption value of the eGift Card is clearly explained in the terms and conditions which the customer must accept prior to checkout For example, one of the terms for Restaurant.com eGift Cards provides: Restaurant.com Gift Cards may be redeemed at the Site identified on the Gift Card for the specified face value amount of a Restaurant Specific Certificate or Merchant Certificate that Restaurant.com may offer for redemption at the time of redemption [redacted] contacted Mr [redacted] and explained this as well Mr [redacted] may contact [redacted] at [redacted] for any further assistance in redeeming eGift Cards for restaurant specific certificates, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated February 23, We want to thank Ms [redacted] for contacting Restaurant.com We apologize that you are anything but pleased with our service Ms [redacted] had previously used one certificate at this restaurant to receive her discount We have provided a full refund to Ms [redacted] for the certificates she has not been able to useFor over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Despite their obligations, the restaurant stated that they would not honor here Mr [redacted] purchased three certificates for the [redacted] Lounge In September 2015, she purchased two certificates with a face value of $(a total value of $50) for which she paid $($each) In February 2016, she purchased the third certificate which had a face value of $for which she paid $ On October 9, 2015, Ms [redacted] used one of the $certificates for the [redacted] Lounge and received the full discount off of her meal Ms [redacted] apparently attempted to use another certificate for the [redacted] Lounge, but the restaurant did not honor the certificate We are contacting the restaurant to understand the circumstances why they previously honored certificates but may no longer be doing soRestaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchasesWe have issued a $refund to the credit card used for the February purchase We are sending a check for $for the additional certificateMs [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] , if she has any further questions Thank youSincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated January 7, We want to thank Mr [redacted] for contacting Restaurant.com regarding assistance with locating the eGift Cards credit in his account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly On January 8, 2016, one of our customer service specialists, sent an email to Mr [redacted] providing instructions on how he can locate the credits which were provided in the form of eGift Cards An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, Mr [redacted] can redeem the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant Our records show that Mr [redacted] has redeemed the eGift Cards already Mr [redacted] can reach [redacted] one of our customer service specialists, at [redacted] for further assistance Thank youSincerely, [redacted] Restaurant.com Tell us why here