Revita Eye

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI also want to be clear, I called to cancel my subscription to the product the vey next day (Feb 20)I understood I was to be charged the additional amount totaling $to close out my account and complete the cancellationI did not approve of the next charges in the month of Marand Aprthat I was charged after I cancelledThank you for my complete refund, After going through my bank's dispute process, I do find the resolution satisfactory Regards, [redacted] ***

[redacted] Hello, The client himself have stated, "I don't want a refund for their unsafe practices, I want their business to be terminated" We do understand the frustration of the customer, but everyone understand that some products may work for one and another product may work for another Sincerely, Revita Eye [redacted]

Hello, YesThe customer is correctShe must contact her credit card company in order to receive more information about her disputeAlthough it might not be settled into her account yet, it in in the process of getting disputedHer accounts have been cancelled and she will no longer be receiving anymore products Revita Eye www.revitaeye.com [redacted] (888) 206-

Hello, Customers cannot order our product by mailThey can only order products through our online website where they must agree with our terms and conditions in order to proceed to checkoutIt was stated in the terms and conditions that the customer would be charged $for the trial bottle if they didn't cancel before the days was overThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the productAfter the customer finishes their day supply of the product, they will be charged on the card on file a total of $for the bottle and shipping and handling Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refundThis is recommended before the customer is charged a second time for the next subscription bottleWe have refunded a total of $for both products and charges on the accountHer account has been cancelled and will no longer be receiving anymore products or be charged Revita Eye www.revitaeye.com [email protected] ###-###-####

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a refund of $on 3/18/and an additional $on 3/18/totaling $ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Revita Eye

Hello, We are in receipt of you complaint on behalf of Ms Jennifer [redacted] We understand the customer frustrations and have responded to the complaint by providing a full refund of $ on 2/4/ Please allow up to business days for the credit to show Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Revita Eye www.revitaeye.com [email protected] (888) 206-

Hello, We have refunded the amount of $which she wil receive within 3-business daysThe customer's account is cancelled Revita Eye www.revitaeye.com [redacted]

The charge back has been complete for weeksThe only reason we even had one is because they wouldn't allow me to return the product refund meFound several websites/blogs that are loaded with people saying the same thing about this scam companyCharged even know trial was cancelled in time and then refused to refund!

Hello,The issue was resolved Please close the complaint.Sincerely,Revita Eye

Hello, Customers cannot order our product by mailThey can only order products through our online website where they must agree with our terms and conditions in order to proceed to checkoutIt was stated in the terms and conditions that the customer would be charged $for the trial bottle if they didn't cancel before the days was overThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the productAfter the customer finishes their day supply of the product, they will be charged on the card on file a total of $for the bottle and shipping and handling Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refundThis is recommended before the customer is charged a second time for the next subscription bottleWe have refunded a total of $for both products and charges on the accountHer account has been cancelled and will no longer be receiving anymore products or be charged Revita Eye www.revitaeye.com [email protected] ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company is negligent in, not only its reckless practices, but also from accepting responsibility for it's unsafe practices This isn't one complaint, from one person This is also from many, many individuals that have posted reviews online and through the Revdex.com The companies practices are detrimental to the well being and safety of it's consumers All potential consumers beware! The company is very correct in their response that I don't want money My safety has been compromised and I want to make all potential consumers of this vile company aware of their unethical practices Regards, [redacted]

Ms [redacted] , We recently received your complaint ID [redacted] from the Revdex.com regarding your account with Revita Eye We take complaints very seriously and we hope this response will provide you with additional informationWe received your order on March 25, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a two week trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesOn your order page you were provided with the following information: We are confident you will see the benefits of using our Revita Eye Product within our day shipping trial programYou are taking the next step toward a more confident you! Upon signing up for your trial offer, your credit card provided will be charged a One-time Shipping & Handling fee of $If you contact customer service to terminate your trial enrollment within day of the date that you enroll in the Program, you will not receive any additional product and you will not be charged anything elseYour enrollment date is the date that you submit your order for the trial productAll orders are shipped within 2-business days If you do not cancel within day of the date that you enroll in the Program, we will charge the same card you provided at enrollment the monthly membership fee of $Then, beginning about days after enrollment in membership program we will send you a fresh monthly shipment of the product and charge your card $when each supply shipsYou can cancel monthly shipments and avoid further Monthly Charges at any time by contacting customer service at hours a day, Days a weekThese terms were presented to you in multiple places on our website when you ordered our productIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on April 8, You were then enrolled into our monthly shipment program and received two additional package at the cost of $The first time we heard from you regarding the cancellation of your account was on June 11, Your account was immediately canceled and you have not received any shipments or charges since then Our representative made every effort to assist you with a refundWe have provided you with a full, immediate refund of $and requested you send the product backYour return was received within the return deadline date and a refund of $was already issued back to you on June 11, That is the full product price of the June shipment As stated in our purchase terms you may only return the most recent shipment for a refund Your account remains canceled and you will not receive any further shipments or charges Sincerely, Revita Eye

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They say that the customer may cancel within days, but they choose to determine the date that the customer cancelled This is fraud and other customers should be warned of this practice Regards, [redacted]

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a refund of $on /15/and an additional $on 4/22/totaling $ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Revita Eye

Hello, His/ Her account has been cancelled and will no longer be receiving anymore products or be charged It was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionNevertheless, the client was refunded a total of $on 1/16/ Please allow up to business days for the credit to showSincerely, Revita Eye www.revitaeye.com [email protected] (888) 206-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI really appreciate your help on this matter Regards, [redacted]

Hello, It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is... over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Her account has been cancelled and will no longer be receiving anymore products or be charged. We have refunded a total of $132.66 on 12/4/2014. Credit should be posted in 3-5 business days. Revita Eye www.revitaeye.com [email protected] (888) 206-0628

Hello, We have refunded the customer $on 10/and $was refunded on 10/Please allow 3-business days for the amounts to be postedWe apologize for your poor customer service experienceIt is that we do allow the customer to return the product for a refundWe are working with our representatives to fix this issue immediatelyThank you for letting us knowYour account has been cancelled and will no longer be charged or be receiving anymore products Revita Eye www.revitaeye.com [email protected] (8###-###-####

Hello, According to our system, this client has received his refund and there will not be any additional charge or shipment 107%;">Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription The customer stated that there were no instructions provided with the shipment We have investigated the issue and our fulfillment department have stated that all product are shipped with the ingredient and instructions As proof we have provided the ingredient and instruction below: Ingredients: Water C12-Alkyl Benzoate Glycerin Cyclopentasiloxane Acrylate/Dimethicone Copolymer Isohexadecane Caprylic/Capric Triglyceride Retinol Ceramide- Spilanthes Acmella Flower Extract Ribes Nigrum (Black Currant) Seed Extract Eryngium Maritimum Callus Culture Filtrate Avenanthramides Silica Betaine Tocopheryl Acetate Cetearyl Alcohol Dimethicone Cetyl Palmitate Arachidyl Alcohol Behenyl Alcohol Arachidyl Glucoside Trideceth-Phosphate Laureth- Polysorbate- Polysorbate Hydroxyethylcellulose Sodium Acrylate/Sodium Acryloyldimethyl Taurate Copolymer Isohexadecane Disodium EDTA Aminomethyl Propanol Caprylyl Glycol Chlorphenesin Phenoxyethanol Application: Apply to the face and neck twice daily, smooth the product gently into the skin using a circular motion, and allow the product to fully absorb before applying any moisturizerSincerely, Revita Eye

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 3/6/ Please allow up to business days for the credit to show Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handling Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Revita Eye