Revolution Laboratories

I did receive the refund. I know it was a lot to read. It does say that somewhere in my notes. I just wanted you to know the full story of the hassle it took to get it.
Thank you!

Hello[redacted],
 
We are very sorry the way our trial works was unclear to you. We
do offer a trial that is free for 14 days; like many trials if you decide to
continue with the...

product you do not need to do anything. The bottle is a full
month supply so after the 14 days you are charged the full price of the bottle
and put on a monthly subscription.  It looks like you ordered our MuscleRev Xtreme product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up for. The customer has to agree to have read the Terms and Conditions
when inputting their form of payment. You are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the email. When the product is received we include our return policy
attached to the package. Our company policy is after 14 days we do not issue
full refunds or accept returns. However we have gone ahead and issued 100%
refund on both bottles to help you out; bringing the total of the refund to $169.26. You have been sent an email
confirmation of the refunds. Please allow 3-5 business days for the refunds to
process back to your account. 
Our product really is amazing and every body is different so the
result time is going to be different. We have had customers see the results
within the trial period as well as customers who need to give it up to 6 weeks
to start seeing the results they desire. The two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day.
 
Thanks,
 
 
Revolution
Laboratories Support Team

[redacted],It would appear as if you didn't familiarize yourself with the terms and conditions of how the trails on our products work.  Before placing an order for any of our products you must click a box on the website stating you have read, understand, and accept the terms and conditions of...

the trial.  Once an order is placed a confirmation email is sent for each product which also contains links to the terms and conditions.  Also we place a terms and conditions card on the side of the physical product box you receive.  If you didn't want further product outside of your 14 day trial period you could have called to cancel or sent and email.  We did not hear back from you thus is the reason why more product was sent and further billing took place.At this point all of your accounts with our company have been cancelled out.  You will not receive any further shipments or billing.  We also want to go ahead and extend a full refund of $89.47 for the last bottle of the Revolutionary Cleanse sent to you as we feel you did not want the bottle and just forgot to cancel.  Please keep the bottle of Revolutionary Cleanse if you would like, we do not request that you send it back.  Please allow 3-5 business days for the refund to show back on your account.  Please feel free to contact us with any further questions.Thank you,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To put a slip of paper in a box that informs me I have to notify your company that I do not want more products is ridiculous.  Also, you billed under a different company each time.  It's very obvious your company is deceiving.  Also, when I  placed the order there was no box to check that said I agree to notify you if I don't want future products. It was just a try us out for $4.95 and see what you think and order placed.   The hidden increased billing rates from very small to quite large is also very suspicious.  I threw your pills in the trash because I can't trust you as a company and therefore cant trust a pill you provided. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I have received reimbursements for both disputed amounts. thank you so much for your help.

[redacted]
We had the chance to review your account and complaint.  Unfortunately at this point we are unable to assist you further.  You have filed a chargeback with your financial institution.  Your financial institution should have informed you of how this...

process works.  Typically your financial institution will determine if this was a case of fraud.  If they decide these were fraudulent transactions typically they reimburse you in full.  If they determine it wasn't fraud you typically are responsible for the charges.   
Thank you,
Support Team

Hello [redacted],
UI";">We are very sorry the way our trial works was unclear to you. We
do offer a trial that is free for 14 days; like many trials if you decide to
continue with the product you do not need to do anything. The bottle is a full
month supply so after the 14 days you are charged the full price of the bottle
and put on a monthly subscription.  It looks like you ordered our MuscleRev Xtreme and RevTest product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up for. The customer has to agree to have read the Terms and Conditions
when inputting their form of payment. You are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the email. When the product is received we include our return policy
attached to the package. Our company policy is after 14 days we do not issue
full refunds or accept returns; which is why our customer service representative was not able to do either. However we have gone ahead and
issued a full refund on your account to help you out. You have been sent an email
confirmation of the refund. Please allow 3-5 business days for the refund to
process back to your account. 
Our product really is amazing and every body is different so the
result time is going to be different. We have had customers see the results
within the trial period as well as customers who need to give it up to 6 weeks
to start seeing the results they desire. The two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day.
 
Thanks,
 
Revolution
Laboratories Support Team

Hello [redacted],
We are very sorry the way our trial works was unclear to you. We
do offer a trial that is free for 14 days; like many trials if you decide to
continue with the...

product you do not need to do anything. The bottle is a full
month supply so after the 14 days you are charged the full price of the bottle
and put on a monthly subscription.  It looks like you ordered our Green Coffee Bean Extract
product. Our Terms and Conditions are available to you three times when
signing up for our product because we want our customers to have an
understanding of what they are signing up for. The customer has to agree to
have read the Terms and Conditions when inputting their form of payment. You
are sent an email confirmation of your order after it is processed and there is
a Terms and Conditions link located in the email. When the product is received
we include our return policy attached to the package. Our company policy is
after 14 days we do not issue full refunds or accept returns; which is why
Mateo was not able to do either. There was a $55.00 refund on the account to
give you the bottle at a discounted price of $29.63 However we have gone ahead
and issued  the rest of the refund on the
bottle to help you out; bringing the total of the refunds to $84.63. You have been sent an email
confirmation of the refund. Please allow 3-5 business days for the refund to
process back to your account. 
Our product really is amazing and every body is different so the
result time is going to be different. We have had customers see the results
within the trial period as well as customers who need to give it up to 6 weeks
to start seeing the results they desire. The two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day.
Thanks,
 
Revolution
Laboratories Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks to all parties regarding the solution to the matter.
Regards,
[redacted]

I didn’t see the message of 9/28.  S[redacted]y I didn’t respond sooner.  I am happy that I am getting a refund.  I appreciate your help in this matter.  I still think that the business (Revolution Laboratories, LLC) has dishonest practices going on and should be monitored closely.  I asked on the phone for a full refund and was told that I could only get 50% of my money back.  Only when I involved Revdex.com did my issue get resolved.  I have sent the product back for a full refund.  Thanks again!
 
[redacted]

UI";">Hello [redacted],
We are very sorry the way our trial works was unclear to you. We
do offer a trial that is free for 14 days; like many trials if you decide to
continue with the product you do not need to do anything. The bottle is a full
month supply so after the 14 days you are charged the full price of the bottle
and put on a monthly subscription.  It looks like you ordered our RevTest and MuscleRev product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up for. The customer has to agree to have read the Terms and Conditions
when inputting their form of payment. You are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the email. When the product is received we include our return policy
attached to the package. Our company policy is after 14 days we do not issue
full refunds or accept returns; which is why [redacted] was not able to do either. However we have gone ahead and
issued full refunds on both products to help you out; bringing the total of the refund to $179.21. You have been sent an email
confirmation of the refund. Please allow 3-5 business days for the refund to
process back to your account. 
Our products really are amazing and every body is different so the
result time is going to be different. We have had customers see the results
within the trial period as well as customers who need to give it up to 6 weeks
to start seeing the results they desire. The two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day.
 
Thanks,
 
 
Revolution
Laboratories Support Team

Mr[redacted],We reviewed your account.  The original orders you placed were on 9/25/15, not 9/29/15.  So you were billed properly.  Now we do believe you may have been confused and thought the trial started the day you received your order.  Unfortunately we are unable to link up...

to the USPS system to know the exact date our product is delivered, thus the trial starts when the order is placed.  This is explained in the terms and conditions.We strive to ensure all of our customers are satisfied.  You were requesting a refund in the amount of $89.47 for the RevTest you purchased.  You also purchased our MuscleRev product and were billed $89.74.  We have gone ahead and refunded the full amount of both products.  Your total refund is in the amount of $179.21.  Refunds typically post back to your account in 3-5 business days.  Also, please keep the bottles of product that you currently have.  At this point all your accounts with our company are canceled.  You will receive no further billing or shipments of product.Thank you,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],
We had the chance to review your account and complaint. Prior to making any purchase of our products, that are on
trial, you must click a box on the website stating that you have read,
understand, and agree to the terms and conditions of the trial.  If you...

do
not click this box you are unable to make a purchase.  The terms are clearly explained in a normal font size.  Once the order is
placed you are sent a confirmation email for each product, which also contains
links to the terms and conditions of the trial.  Lastly we place a terms
and conditions card on each product box that is sent to our customers. 
The card explains the terms and conditions of the trial as well as provides a
customer service number.
You did accept the terms of the trials or the website would not allow you to make the purchase.  But it would appear as though you chose not to read over the terms of the trail before placing your order.  The terms are not hidden by any means, they are presented to you multiple times through multiple mediums and are legible.  We understand mistakes can be made and would like to make sure our customers are informed and happy.  You already spoke to a customer service representative who gave you partial refunds on the products you ordered.  A refund in the amount of $53.84 was provided on 4/7/16 for the MuscleRev Extreme.  A refund in the amount of $53.71 was provided on 4/7/16 for the RevTest.  We have gone ahead and refunded the remaining amounts you were charged for the product today.  A refund in the amount of $35.90 was issued for the MuscleRev Extreme and a refund in the amount of $35.86 was issued for the RevTest.  Depending on your financial institution refunds typically post to the account within 3-5 business days.  The total amount of your refunds after today amounts to $179.21, the amount you had requested. All of your accounts with the company are cancelled, you will incur no further billing or product shipments.  Please keep the remaining portion of the bottles.
Thank you,
Support Team

We are very sorry the way our program offered was unclear to you. We
do offer a trial that is free...

for 7 days; like many trials if you decide to
continue with the service you do not need to do anything. If you do not cancel within your trial period you are put on a monthly subscription. It looks like you signed up for our Revfuel Rewards Program. Our
Terms and Conditions are available to you three times when signing up for our
services because we want our customers to have an understanding of what they are
signing up for. The customer has to agree to have read the Terms and Conditions
when inputting their form of payment. You are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the email. When the product is received we include our return policy
attached to the package. Our company policy is after 7 days we do not issue
full refunds or accept returns; which is why [redacted] was not able to do either. However we have gone ahead and
issued a full refund on your account to help you out. You have been sent an email
confirmation of the refund. Please allow 3-5 business days for the refund to
process back to your account. 
Our product really is amazing and every body is different so the
result time is going to be different. We have had customers see the results
within the trial period as well as customers who need to give it up to 6 weeks
to start seeing the results they desire. The two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day.
 
Thanks,
 
 
Revolution
Laboratories Support Team

Hi [redacted],
We're sorry to hear about the experience you had when our customer service was assisting you.  However, we do want to let you know that we did not steal your information or fraudulently place charges on your account.  It appears as if you most likely someone had/has...

access to your credit card information.  So, to answer your questions as to how we obtained your information, the person who had/has access to your account must have placed the order and entered your information.  We understand the frustration this must be causing you and we're very sorry you have to go through this.
Moving forward, we're not sure if you have sent back the product back yet or not.  If you have not, please feel free to dispose of that however you choose as we do not want you to incur any shipping charges that you should not be responsible for.  We have refunded the $4.90 that was charged to your card.  Please understand that it will take approx. 3-5 business days for that to appear back into your account.  So unless you decide to order product from us in the future, you will not receive any further charges from us.
Thanks,
Revolution Laboratories Support Team

[redacted]
 
We had the opportunity to review your account and complaint.  Prior to making any purchase of our products, that are on trial, you must click a box stating that you have read, understand, and agree to the terms and conditions of the trial....

 If you do not click this box you are unable to make a purchase.  Once the order is placed you are sent confirmation emails for each product, which also contains links to the terms and conditions of the trial.  Lastly we place a terms and conditions card on each product box that is sent to our customers.  The card explains the terms and conditions of the trial as well as provides a customer service number.   
After reviewing the notes on your account a mistake was made on our end.  You had canceled through the automated system within your trial period but chose the option that billed you full price for the current bottles you had.  When you sent the products back to the company for a refund the bottles were marked as used.  Although the bottles were used as long as you cancel within your trial period you should incur no further billing beyond the original shipping charges.  The representative servicing your account did not realize that you had canceled within the trial period, thus a refund was not provided.   Therefore we have provided you a full refund in the amount of $179.21.  Depending on your financial institution it typically takes 3-5 business days before the refund reflects in your account.  We sincerely apologize that this mistake happened.
 
Thank you,
Support Team

Hello [redacted],
We are very sorry the way our trial works was unclear to you. We
do offer a...

trial that is free for 14 days; like many trials if you decide to
continue with the product you do not need to do anything. The bottle is a full
month supply so after the 14 days you are charged the full price of the bottle
and put on a monthly subscription. Our Terms and Conditions are available to
you three times when signing up for our product because we want our customers
to have an understanding of what they are signing up for. The customer has to
agree to have read the Terms and Conditions when inputting their form of
payment. You are sent an email confirmation of your order after it is processed
and there is a Terms and Conditions link located in the email. When the product
is received we include our return policy attached to the package. Our company
policy is after 14 days we do not issue full refunds or accept returns. However
we have gone ahead and issued a 100% off
refund on both of the bottles to help you out; bringing the total of the
refund to $145.34. You have been
sent an email confirmation of the refunds. Please allow 3-5 business days for
the refunds to process back to your account. 
Our product really is amazing and every body is different so the
result time is going to be different. We have had customers see the results
within the trial period as well as customers who need to give it up to 6 weeks
to start seeing the results they desire. The two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day.
Thanks,
Revolution
Laboratories Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],We had the opportunity to review your account.  You stated that you were unaware of the terms before
purchasing our products on trial.  Prior to making any purchase of our
products, that are on trial, you must click a box on the website stating that
you have read,...

understand, and agree to the terms and conditions of the
trial.  If you do not click this box you are unable to make a
purchase.  Once the order is placed you are sent a confirmation email for
each product, which also contains links to the terms and conditions of the
trial.  Lastly we place a terms and conditions card on each product box
that is sent to our customers.  The card explains the terms and conditions
of the trial as well as provides a customer service number.
We do realize that mistakes can be made and the terms can get overlooked.  Therefore we have gone ahead and issued you a refund for your most recent shipments.  A refund of $89.74 will be provided for the Garcinia Cambogia and a refund of $89.47 for the Revolutionary Green Coffee Bean.  Please allow 3-5 days for the refund to reflect on your account.  At this point all of your accounts with the company are closed.  You will not be shipped or billed for any more product.  If you have any other questions or concerns please feel free to contact the support team at [email protected] you,Support Team