Revolution Laboratories

Review: fraudulant supposed to be free charging 84.00 monthly without notification deducting out of my accountDesired Settlement: want 84.66 all that they have taken out of my account gonna take it out every month forever

Business

Response:

I am very sorry the advertisement wasn't clear to you. It is a free 14 day trial however we send out a full 30 day supply. If the account is not cancelled we assume with positive intent that you are loving the product and want to continue with it and at that point you are charged the full price of the bottle and put on a monthly subscription. Your account is cancelled so you won't receive any more shipments or charges from our company.

Review: I received a product I did not order, possibly due to a credit card fraud issue I had. I emailed them regarding if they wanted me to send it back or not and if they could send me a return label but, I have heard nothing.Desired Settlement: I would like to know what to do with the product. That any fraudulent charges be refunded and any account/subscription has been cancelled.

Business

Response:

Hi [redacted]

Review: Hello, I subscribed with Revtest for two of their products. It came with a 14 day free trial offer. I didn't know that after the 14 days they were going to charge me around $90.00 for each product. So I canceled my order on February 27 and I received the product on February 17. They charged me and took my money on February 28. I've filed a dispute with my bank. I also have emails from the company stating the price of my trial offer which was 4.90 for the shipping and handling. I also have the email which shows that my subscription was canceled on February 27.Desired Settlement: I wish to have my money returned since I canceled before my trial date was over please and thank you.

Business

Response:

Hello [redacted],We are very sorry the way our trial works was unclear to you. We

do offer a trial that is free for 14 days; like many trials if you decide to

continue with the product you do not need to do anything. The bottle is a full

month supply so after the 14 days you are charged the full price of the bottle

and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme and RevTest products. Our

Terms and Conditions are available to you three times when signing up for our

product because we want our customers to have an understanding of what they are

signing up for. The customer has to agree to have read the Terms and Conditions

when inputting their form of payment. You are sent an email confirmation of

your order after it is processed and there is a Terms and Conditions link

located in the email. When the product is received we include our return policy

attached to the package. Our company policy is after 14 days we do not issue

full refunds or accept returns. However we have gone ahead and

issued a full refund on the

bottles to help you out; bringing the total of the refund to $179.21. You have been sent an email

confirmation of the refund. Please allow 3-5 business days for the refund to

process back to your account.

Our product really is amazing and every body is different so the

result time is going to be different. We have had customers see the results

within the trial period as well as customers who need to give it up to 6 weeks

to start seeing the results they desire. The two week trial time is more to see

how the product reacts with you or if you need to take the product to a Doctor

before you start your regimen. Again we are very sorry for the confusion

and we hope the full refund makes you a satisfied customer. Have a great

day.

Thanks,

Revolution

Laboratories Support Team

Review: Review: I responded to a "pop-up" online ad by this company that offered a "free sample" with no further obligation other than to pay for the shipping cost of the product which was $4.95. In Sept, 2013, I used my debit card linked to my checking account and I paid the shipping and handling cost and received the product about 4 weeks later. As far as I knew, our business dealings were over. I had not agreed to any future business dealings or given any authoriztions for future payments to this company. I had not received the product yet, when on October 7, 2013, there was an unauthorized charge on my debit card for the amount of $84.63. I did not give this company consent or authorization to take any more additional funds from my account. I agreed to no memberships or any future dealings with this company! They sent me an email receipt of the original transaction reflecting the payment of the $4.95 that I authorized. Nowhere on that receipt did it say or inform me that I was now enrolled in some schemed monthly payment membership plan where they would be taking additional funds out of my account on a monthly basis. The advertising is clearly deceptive! I only realized that I had been enrolled in their payment membership plan when I called in regards to the unauthrized use of my debit card for the additional amount of $84.63. I was offered the opportunity to cancel "my membership"---a membership that I never agreed to in the first place. But it was clear that if I didn't cancel that membership, they would be taking out additional unauthorized funds from my account on a monthly basis. I was irate at the blatant deceptive advertising. In addition, the customer service number that they list on the receipt, no one ever answers the phone. It is computer generated. I have called at least 20 times and not once has any human picked up the phone. I am either disconnected or the phone just keeps ringing. Clearly, this is a business in it forthe money taking advantage of innocent citizes with their deceptive marketing and advertising schemes. It is a "bait and switch". The advertisement clearly said it was a free sample with no further obligation. I now have no trust in the product. The product finally came---after they took my $84.63 out of my account without my authorization, and I haven't used not one pill. It clearly sseems that it was designed for me not to receive the product until they had taken advantage of their deceptive advertising practices to get their unauthorized $84.63 from my accoount. Clearly, anyone with common sense knows that I would never had agreed to this had I realized it was going to cost me $84.63. I thought I was getting a free small sample for just $4.95. That is what the company advertised. They know that. I was only on board for the $4.95. I feel I was taken advantage of and blind-sided in a classic "bait and switch" scheme where they advertised one thing and delivered something else. They advertised the $4.95 for a free sample, and theyn "switched" after you give them your financial information to get more money out of you by "tricking" you and hiding what they were really up to which is charging you significantly more money. Of course, once I called the 1-888-973-8522 number, the option for Green Coffee extract, push "1" got no response. Tried several times but options just repeat themselves, obviously they don't want to receive calls. Again, clearly deceptive. But as stated earlier, if I didn't cancel the membership---for which I never agreed to in the first place, they would have used my debit card to take more unauthorized funds. I am so upset with what they have done, that I am also filing a complaint with the attorney general's office of California, as well as a police report for the unauthorized use of my debit card. I am hope I don't have to cancel my debit card and have another one re-issued to me because I feel my financial security has been compromised. No company should have the ability to keep my debit card on file to be used later to take advantage of trusting consumers in such a way.Desired Settlement: Desired Settlement: I want my $84.63 refunded to me in the form of a refund check. If the company requests the product returned, I am happy to do that, but then I would want the refund of the original $4.95 that I agreed to as well for a total refund of $89.58.

Business

Response:

Hello [redacted],

Review: their computer glitched and charged my account over a month after I canceled. They have yet to resolve this issue almost a month later and keep giving me the run around. I tried contacting via e-mail, but you hit submit on their site and it wipes the contact form.Desired Settlement: refund plus all fees paid to my bank in the amount of approximately $400 as it caused overdraft issues to my bank account.

Business

Response:

Hello [redacted],

Review: I have been in contact with this company for the past week and May 19 2013 till now may 24 2013 and what I have been told is: that they sent me the product plus more product worth $84.43, more after 14 days, but I have been billed the $8.43, before the 14 day ended! Count may 19 to may 24.This looks like 5 days to me how about You?The reason is that I have not received the product even though they say they sent it. They Won't refund my Money and they want there product.Please investigate this company and let me know what I can do to get my refund and or let the public know that they are trying to extort monies from customers without any way of fighting back about the fraud.I am looking forward to your response to this letter, I do think that this company should be investigated and maybe even brought up on charges for there actions!Thank You[redacted]Desired Settlement: $89.38 total that is $4.95 initial charge then the $84.43 they charged me before 14 day trial time.

Business

Response:

Hello [redacted],

Review: RevLabs sent me a promotion bottle of a supplement called Muscle Rev Extreme through GNC for only the shipping and handling. A customer rep. from Revlabs called me and said he'd like to send me a promotional bottle of another supplement called RevTest for an additional $1.99 for shipping and handling. He asked me for my card information to process the order. I was told if I like the supplement they would send me some more if I liked it. Today 3/8/14 they billed my card for $67.70 for the same promotional bottle of MuscleRev and an additional $77.64 for the same promotional bottle of RevTest. All I agreed to was the shipping and handling of the bottles. I have never authorized these funds being taken out of my account. I called RevLabs and spoke with customer service a supervisor tried to offer me $38.00 for the 67.70. I refused wanting a full refund. She then offered me $55.00 , I refused again demanding a full refund. I was told I would have to return the promotional botlles for a refund that I've had for around a month. I told I will be filling a complait.Desired Settlement: A full refund of $145.34 and a stop put to their devious business practices.

Business

Response:

Hello [redacted],

We are very sorry the way our trial works was unclear to you. We

do offer a trial that is free for 14 days; like many trials if you decide to

continue with the product you do not need to do anything. The bottle is a full

month supply so after the 14 days you are charged the full price of the bottle

and put on a monthly subscription. Our Terms and Conditions are available to

you three times when signing up for our product because we want our customers

to have an understanding of what they are signing up for. The customer has to

agree to have read the Terms and Conditions when inputting their form of

payment. You are sent an email confirmation of your order after it is processed

and there is a Terms and Conditions link located in the email. When the product

is received we include our return policy attached to the package. Our company

policy is after 14 days we do not issue full refunds or accept returns. However

we have gone ahead and issued a 100% off

refund on both of the bottles to help you out; bringing the total of the

refund to $145.34. You have been

sent an email confirmation of the refunds. Please allow 3-5 business days for

the refunds to process back to your account.

Our product really is amazing and every body is different so the

result time is going to be different. We have had customers see the results

within the trial period as well as customers who need to give it up to 6 weeks

to start seeing the results they desire. The two week trial time is more to see

how the product reacts with you or if you need to take the product to a Doctor

before you start your regimen. Again we are very sorry for the confusion

and we hope the full refund makes you a satisfied customer. Have a great

day.

Thanks,

Revolution

Laboratories Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered the Revolutionary Green Coffee Extract from this website. Nowhere on the website did it state that it was a free trial. I received the product and noticed it was a subscription. I called the toll free number and was put on hold for 10 minutes, then they hung up on me. I called again, same thing. The third time I called, they tried to put me on hold and I refused. I cancelled my subscription over the phone on 4-1-2013. The customer representative did not inform me that I needed to return the product, only that my account would not receive any further charges. On 4-12-2013, a charge for $84.63 went out from my account.Desired Settlement: I would like this money refunded. I would also like the $4.99 refunded if at all possible, just due to the headaches that this company causes.

Business

Response:

Hello [redacted],

We are more than happy to issue a full refund if you did indeed cancel and we charged you in error. We apologize for putting you on hold as we have been experiencing high volume of calls.

I will have one of our company reps reach out to you very shortly.

Thank you

Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The worst company..I was call by the company to ask about my order and subscription..they told me if I dont cancel then I will be billed every month for 6 months..I told the operator cancel me right away...obviously he didnt and now they billed me and will only redund me 65%..stay away from this company..

This company pulls a bait and switch and is VERY VERY hard to cancel. DO NOT get fooled by their 4.95 offer. They charge you 89.74 or 89.47 and are never available when you try to call. The pills do not work either.

Review: I ordered their supplements with a free trial system advertised and within the allowed amount of time I cancelled. As I found out they are not FDA approved. The company continued to send me the supplements and charge my card. I called them again and told them I cancelled and they said "return the unopened boxes (4) and they would reimburse me. I sent back four boxes and they reimbursed me for 2 and still continue to ship and charge. Now when I call the company as soon as I give them my account number, the phone gets disconnected. I call my charge card company and they tried to call them with a 3 way call. They received the same outcome 3 times. After the second time Capital One called them, the customer service rep asked to speak to speak to a supervisor. When the supervisor asked for my account number, same thing happened, supervisor hung up the phone. I have been charged over $360 for a product that I can not take as I am a Federal Firefighter and they are not approved by the FDA. And I returned the product to them!Desired Settlement: I want my money back and for everyone to know how this company operates. They are totally fraudulent and have over 100 complaints filed against them already. They should be shut down and made to reimburse all

Business

Response:

Mr. [redacted],First off we would like to apologize for the poor connection issues you were having when contacting our Customer Service Department. We always strive to provide the best service to each of our customers. Before signing up for one of our trials a customer must acknowledge, by clicking a box, that they have read, understand, and agree to the terms/conditions of the trial. Once an order is placed a confirmation email is sent that also contains the terms/conditions of the trial. Lastly we physically place a card on the side of each product box that contains the terms/conditions of the trail. Based on your complaint it would appear that you didn't fully read and understand the terms of the trial. Please feel free to go back and review the terms. Essentially you have 14 days to try out each product your ordered. Within those 14 days you must contact our company via email or phone call to let us know if you to continue to receive the product on a monthly basis or if you would like to cancel your account.Your original order for MuscleRev Xtreme and Revtest was placed on 3/1. You called an canceled your subscription for MuscleRev Xtreme on 5/28/15 through our automated system. You also called on 6/22/15 to cancel the subscription to Revtest with one of our representatives. That representative also explained that if you send us back the unopened product we would fully refund you for those boxes. On 7/13/15 we did receive one bottle of MuscleRev Xtreme and one bottle of RevTest unopened. At this point your account was refunded $89.74 (for the MuscleRev) and $89.47 (for the Revtest). We did not receive the 4 unopened boxes you are claiming to have sent.That being said it is possible that the other boxes were lost in the mail. We will go ahead and refund you $89.74 (for the bottle of MuscleRev) and $89.47 (for the RevTest). Your total refund today is $179.21. Please allow 3-5 business days for the refund to show in your account. You have now been refunded for all 4 bottles that were in question. All sports supplements are considered nutritional supplements, not food or drugs, and therefore do not get approval from the FDA. Thank you, Support Team

Review: I was informed that I would obtain a free 30 day trial of a product to see if it was to my satisfaction and told I would only have to pay shipping and handling fees, after having seen an article about this and another product on the [redacted] website in the false form of a testimonial. I have since seen the same testimonial with several other combinations of similar products with the only differences between them all being the name of the product. I was not informed that an additional $84.63 would be deducted from my account and, upon attempting to cancel this payment via the website provided, found the website to be nonexistant.Desired Settlement: I would like for the withdrawal from my account to be refunded and would like all contact information for myself removed from their databases and not shared with any other shady corporations who make their wealth practicing such dishonest schemes upon receipt of the refund of the exact amount above stated.

Business

Response:

Hello [redacted],

Review: Revolution Laboratories offered a "free" sample of a product, charging only shipping costs. Turns out that was just a ploy to gain my credit card information so they could charge me approximately $80 two weeks later for something I DID NOT ORDER OR AGREE TO. It would seem I am not alone in this based on the amount of complaints filed against them over the past few days. As far as I'm concerned, this is horrible business practice and outright fraudulent behavior.Desired Settlement: I expect a FULL REFUND immediately of the money that was taken from me without my express authorization.

Business

Response:

Dear Mr. [redacted],

Review: My son ordered a trial of some muscle enhancement powder. He didn't read the terms and conditions and didn't notice that he was going to get a "membership" with his first bottle. The membership included a 3 month subscription in that they would charge $89.74 per month. I b[redacted]eve that he started this in March of 2015 and we are still receiving the product and they are still charging our credit card. I have called them and told them to stop the Membership. I rec'd another shipment this week and the credit card was billed on 9/5/15. The three month period has definitely expired. I am going to return the product today but I am told by the company that all they can do is give me a 50% discount. When I told him I was going to send back the unopened box and I expected a 100% refund he hung up on me.Desired Settlement: I would like a refund of this last box that we have rec'd and I would expect that our "membership" has been ended.

Business

Response:

Sh[redacted]a K [redacted],We reviewed [redacted]'s account. Based on the information you provided to us this would be your son. Please feel free to send us the unopened bottle he received and we will gladly provide you with a full refund. When we receive the bottle on our end we will refund his account in the amount of $89.74. Once the refund has been issued it typically takes 24 hours for it to process on our end. [redacted]'s account has been canceled as of 9/24/15 and will receive no further products or billing moving forward.Thank you,Support Team

Consumer

Response:

I didn’t see the message of 9/28. S[redacted]y I didn’t respond sooner. I am happy that I am getting a refund. I appreciate your help in this matter. I still think that the business (Revolution Laboratories, LLC) has dishonest practices going on and should be monitored closely. I asked on the phone for a full refund and was told that I could only get 50% of my money back. Only when I involved Revdex.com did my issue get resolved. I have sent the product back for a full refund. Thanks again! [redacted]

Review: The website says that I can send my trial back within 14 days, I have just received the product today and decided I would like it sent back, I called the number and my phone dropped and pushed a wrong button making a mistake. They are trying to bill me $38.71 and will not let me cancel my subscription I was able to fully cancel a different product that I ordered from the same company and had no problems. The details were that I was to send the product back and not be charged, they will not let me change that. They false advertise the product and try to provide loopholes to charge you.Desired Settlement: If they take the $38.71 out of my bank account, I wish to be fully reimbursed of the $38.71.

Business

Response:

Hello [redacted],Our records indicate that you have not been billed for anything besides the shipping and handling fee to get the bottles to you. Your account was stopped through our voice automated system within your trial period and we received both of our returns at our warehouse. Thank you. Regards, Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a 14 day free trail of Raspberry Ketone from this company. There agreement says that the 14 days begins when the order is placed and that they are sending a 30 day supply which you will be billed for if you have not canceled prior to the 14 days. They claim they sent a confirming email but they did not. I have all emails received and none from this company. The product was shipped on 7/13/2013 according to the shipping label. I did not receive the product until 7/29/13 so obviously I could not comply with the terms. The company billed my credit card $84.63. Upon receiving the product I called the company and explained the situation. They said that I could not return the product and they could not return my money because of policy regardless of the fact the product did not reach me within the specified time frame. I called Bank of America Visa and they said this was a common free trial period scam but they could not win a dispute since I had approved the agreement.Desired Settlement: I want Revolution Laboratories to allow me to return the product and refund my money.

Business

Response:

Hello [redacted],

I am very sorry the way

our trial works was unclear to you. We do offer a trial that is free for 14

days; like many trials if you decide to continue with the product you do not

need to do anything. The bottle is a full month supply so after the 14 days you

are charged the full price of the bottle and put on a monthly

subscription. It looks like you ordered our Raspberry Ketone product. Our Terms and Conditions are

available to you three times when signing up for our product because we want

our customers to have an understanding of what they are signing up for. The

customer has to agree to be over 18 years old and have read the Terms and Conditions when inputting

their form of payment. You are sent an email confirmation of your order after it

is processed and there is a Terms and Conditions link located in the email.

When the product is received we include our return policy attached to the

package. Our company policy is after 14 days we do not issue full refunds or

accept returns which is why [redacted] was not able to do either. However a full refund has been put back to your account. You have been sent an email confirmation of the

refund. Please allow 3-5 business days for the refund to process. If you would like to still return the product back you are more than welcome to.

Again I am very sorry for the confusion and I hope the full

refund make you a satisfied customer.

Thanks,

Revolution Laboratories

Support Team

Consumer

Response:

I am pleased to report that the vendor that was the subject of this complaint has refunded the purchase price. Thank you for your help.

Review: In June 2013, I purchased a bottle of Revolution Laboratories' "Green Coffee Bean Extract" for $4.95. I ordered this product online by filling out my personal information and my credit card information. No additional "terms and conditions" were provided by the company at this time. On both June 27 and July 29, Revolution Laboratories charged me an additional $84.63 (i.e., a total of 169.26). When I questioned the company about these charges, they claimed that I agreed to this price (which is their usual full monthly price for this product) and agreed to be charged this price on a continuing monthly basis, as stated in their terms and conditions. This is absolutely incorrect. Revolution Laboratories did not provide me with any additional terms and conditions regarding a continual monthly charge at the time of my order. Moreover, nowhere does this recurring $84.63 cost appear in their advertising. They only provided their terms and conditions in an e-mail confirmation of my order--i.e., after the sale was made.Desired Settlement: Though, on 7/30, Revolution Laboratories agreed to refund me $42.31 of the $169.26, I am still dissatisfied. I want the remaining balance of $126.95 refunded to me.

Business

Response:

Hello Mr. [redacted],

I am very sorry the way

our trial works was unclear to you. We do offer a trial that is free for 14

days; like many trials if you decide to continue with the product you do not

need to do anything. The bottle is a full month supply so after the 14 days you

are charged the full price of the bottle and put on a monthly

subscription. It looks like you ordered our Green Coffee Bean Extract. Our Terms and Conditions are

available to you three times when signing up for our product because we want

our customers to have an understanding of what they are signing up for. The

customer has to agree to have read the Terms and Conditions when inputting

their form of payment. You are sent an email confirmation of your order after it

is processed and there is a Terms and Conditions link located in the email.

When the product is received we include our return policy attached to the

package. Our company policy is after 14 days we do not issue full refunds or

accept returns which is why our Support Staff via Support Email was not able to do that for you. However a 50% off

refund was issued on the last bottle to help you out. We have gone ahead and

issued the rest of the 50% off back to your account. We also have issued the

full refund of $84.63 for the first bottle as well. Bringing the total of

the refunds to $126.94. You have been sent an email confirmation of the

refunds. Please allow 3-5 business days for the refunds to process.

Again I am very sorry for the confusion and I hope the full

refunds make you a satisfied customer.

Thanks,

Revolution Laboratories

Support Team

Review: I was signed up for a trial for Muscle Rev and Rev Test that I did not consent to. I do not know what this business is, nor would I do business with them, and I did not create an account with them. These products were muscle supplements, which is not something I would ever purchase.

I received charges on my credit card account for this as well as receiving two packages of the samples in the mail. I called VISA to dispute the charges, and they connected me with this company. This company kept trying to talk me out of cancelling the account I had never created in the first place, and said I needed to return the products to them. I cancelled my credit card as I'm concerned that my account information was compromised.

The customer service rep from this company repeatedly tried to not let me cancel and tried to sell me other products, and I am concerned that they now have my information on file. VISA recorded the entire conversation, and assisted me with receiving a refund for these products I did not sign up for.Desired Settlement: I do not wish to receive products or be charged by this company ever again, and I want them to cancel my account.

Business

Response:

[redacted],We have gone ahead and reviewed your account. Based on the notes it appears that you were a victim of fraud. We saw that you have contacted our Customer Service Department with your bank representative to verify you did not place this order. We are sorry to hear that you were a victim of fraudulent activity on your credit card. It appears that whomever was using it placed the order on our website. We have gone ahead and refunded you the initial shipping charges that were placed on your card in the amount of $4.95 and $4.90. Please allow 3-5 business days for this to reflect in your account. We have fully stopped the account and you should not receive anymore products or charges from our company.If you still have the bottles of product feel free to keep them and possibly give them to a friend or family member.Thank you,Support Team

Review: I went on the website due to an ad I saw and recent interest for working out and I got what the ad had offered, well two weeks later after that it took 89 dollars out of my account along with another 89 for another service they had offered me. I later found out through research that the advertising for the product is not all it seems. I had contacted them and I was sent to a different support line and when I emailed that support line I had never received an email back. So they took the $178.00 out for the two products and I had unsubscribed now. So without warning of a trial period coming to an end or anything of that nature they had removed money from my account. On top of that the two products I had paid for without my knowledge have yet to be sent. The money was taken out on March 10 and 11. I sent an email regarding the package being delivered/refunded on March 16 and no reply. I would like to receive a refund for the product that I had not necessarily authorized, nor received.Desired Settlement: I would like a refund for $170.00 for the two products that I didn't pay for or haven't even received, do not send the package please and say that there will be no refund it has been two weeks already I don't want the products.

Business

Response:

Hi [redacted],

Review: The trail said return and cancel within 18 days. I did on the 15th day only to be charged full price even though I was sent a confirmation email stating cancellation.

I called several phone numbers only to get a run around and no one would allow me to speak with a supervisor, I was hung up on.Desired Settlement: I want my money back as was stated if "I'm unhappy with the product".

Business

Response:

Hello [redacted],We apologize for the system error. Our records indicate that your account was charged on the 14th day instead of the 18th day. You did cancel within your trial period and we have reversed both outstanding charges. Please allow 3-5 business days for the transactions to process. You will be receiving a total refund of $179.48. In addition to the refunds you will be receiving two confirmation emails of the refunds at your email address [redacted]@bellsouth.net. Thank you.Our product really is amazing and every body is different so the

result time is going to be different. We have had customers see the results

within the trial period as well as customers who need to give it up to 6 weeks

to start seeing the results they desire. The two week trial time is more to see

how the product reacts with you or if you need to take the product to a Doctor

before you start your regimen. Again we are very sorry for the confusion

and we hope the full refund makes you a satisfied customer. Have a great

day.

Regards,Revolution Laboratories

Support Team