Revolution Laboratories

Review: I have tried to cancel this order by emailing and direct calls to the customer support line and neither are working. The phone service is wait until you can't wait any longer... they hope you just hang up.Desired Settlement: Stop debiting my credit card and cancel the order

Business

Response:

Hello [redacted], We apologize that you were having trouble with our automated system. Our records indicate that your account has successfully been stopped by one of our customer service representatives on 03/31/2015 at 4:36pm . You will no longer be [redacted]ed or shipped product unless you choose to reactivate your account. We appreciate your business and thank you for your time. Regards, Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Two different products were 'supposedly" ordered from this company back in late part of May 2013. No proof was ever supplied, but I have tracking numbers, proving that items were not received, and another time delivery was refused, Items in June were not received and items in July, were returned to sender. I have tracking numbers proving this. Investigation was performed by my bank, which they indicated that item was ordered. This cannot be proved or disproved. What can be proved is that items were never received by my house. Company refuses to refund any money as once investigation has started with bank, account is "black listed". My bank says that there isn't anything they can do as that there are tracking numbers supplied and it is now this companies responsibility. Company refuses to refund or even investigate any issues as they state, "once shipped, not our problem, regardless where it goes or if it was even ordered'. If your local bank is involved, they refuse to discuss any recourse for problems not ordered or even received.Desired Settlement: this "company" billed us for items not received and in fact was refused by us, and they refuse to refund anything. Full refund is expected which is two charges for $84.63 for June 2013, and another for the same amounts in July 2013

Business

Response:

Dear [redacted],

Review: They offer a free trial but they charge you the full amount of $84.63 (!!!) for one bottle after two weeks. If you are not satisfied with the product, which I was not, they refuse to refund you the money. Two weeks is not an acceptable amount of time to verify if the product is effective. I am not satisfied with this product ... it was the cause of intense cramping and nausea, not to mention no sign of it's desired effects. When a customer is not satisfied with the product while using an advertised free trial, it is NOT an acceptable business practice to refuse to refund the money on a FREE TRIAL. Especially, if, as the customer service representative quoted me, it sometimes takes 4-6 weeks to see the effects of the product. Then you should not charge people until that time has lapsed.Desired Settlement: I would like a full refund of the money ($84.63) that they charged my credit card.

Business

Response:

Hello [redacted],

Review: I ordered a trial offer of Muscle Rev Extreme, a vitamin supplement on February 3rd,2014. Before the 15 day trial offer expired, the company charged me the full price of their product $84.63. They charged my bank institution a a full day early before seeing if I was going to cancel. I contacted them to cancel before being charged and they offered a partial refund, which is unfair since I still 24 hours to cancel.Desired Settlement: I offered to send them their unused product back. I want the $84.63 fully refunded plus the $4.95 the trial costed me

Business

Response:

Hello [redacted],

Review: I live in [redacted], England. My son, who is at school, signed up for a free [redacted]ple from Revolution Laboratories but mistakenly gave his bank account details,. This company is now taking money from my son's account every week and sending supplements which he hasn't ordered or authorised. Despite many emails to the company and promises to close his account, they are still continuing to take money and send him dubious pills. They say they will issue a refund if I return the pills but it will cost me a lot of money to send them back, with no guarantee they will honour this, and I am worried they will say they never received them back. Even though they promised not to send any further pills, we receive some again today. In England, he is "under age" and a minor but I am not sure if this counts in the USA. I am really upset and he is now in debt because this company keeps taking payments from his account. Can you help please?Desired Settlement: Please can you intervene and stop this company taking further payments from my son's account and refund the money they have already taken.

Business

Response:

Mr. [redacted],Your son originally signed up for our 18-day trial of our supplements. If you like our supplements and do not cancel within your trial period you will be on an active subscription. With this active subscription we send you out a 30 day supply of our supplements every 30 days so you don't have any downtime. This is all explained in our terms that you must agree to before signed up and purchasing the trail. Once you make the initial purchase we send you a copy of the terms in your confirmation emails and the terms are also on the box when you receive the product. In reference to your son's account it has been stopped since 6/16/15 which means you will not be shipped anymore products or receive further billing. The last bottles you received were shipped prior to canceling.We do understand your frustration in this matter as your son apparently signed up for something without reading how it works. We have gone ahead and refunded the charges of $89.74 and $89.47 for the last bottles you received. The total amount of your refund is $179.21 which has been processed today (6/23/15). Please allow 3-5 business days for the refund to process and show in your account. Also you do not need to send us those bottles back. Feel free to keep them as we do not want you to incur further charges to ship them back.Thank you,Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Internet advertisement states "free 30 day sample," just pay shipping. A TEN day sample was received several days later with literature (a small business card) which states that if I do nothing, I will be billed over $84.63 for my initial "free" order and then again every thirty days until I cancel my "subscription". I called right away and after the answering machine runaround, it was revealed that the only way I could cancel my subscription was to ship the product back to them thereby eating not only the initial shipping fee, but also return shipping. This product is advertised as a nutritional supplement along side another supplement called [redacted] Testogen-XR. In NO WAY did I agree to a "subscription" to either one of these products. Furthermore, the items received were less than half the amount advertised.Online advertisement stated "Free 30 day sample." Simply pay $4.95 S/H! No problem right? Wrong! The first alarming thing that caught my eye was when I received the item. The fact that the "30 day sample" only contained 15 days worth of supplements warranted an explanation. So I called their 800 number and went through their company's automated answering service before discovering that I had unwittingly been entered into an automated billing of over $84 every thirty days without my consent! If that wasn't a violation, the company was to also bill me an additional $84 and change for my initial "free" sample! To add insult to injury, the only way to stop the "subscription" is to mail the item back to them and eat the S/H both times. I know better than to do an online deal like this, but the outfit looked legit and the free sample offer seemed fair. There is another company whose product was also advertised alongside this one called [redacted]'s Testogen XR with exactly the same deal which I simultaneously purchased. I rarely expect a company(s) to enter me into an automatic billing without asking first. I had to cancel my card.Desired Settlement: Send a full 30 day supply to my address or mail me a check for the price of shipping.

Business

Response:

Hello [redacted],

Review: I ordered a free trial ( 2 actually, 1 of each products advertised) and it was advertised free 30 shipment for each. Now, they have billed my account for 6 months worth of the product without my consent. I have not received the product I paid for and have been told that even if I ship it back, they won't give me a full refund. I was swindled out of $156.Desired Settlement: I want the company to refund me in full and change their advertising so this doesn't happen to someone else.

Business

Response:

Hi [redacted],

We're sorry the way our

trial works was confusing to you. However, the terms and conditions you must agree to before signing up are presented to you in 3 placed before you'd be charged for anything - once before entering payment information, once in your confirmation email, and on a peel off sticker on the side of the box once it arrives. We are providing a link to the terms and conditions you agreed to [redacted]. In essence, they

state that you get 14 days to try out the product from the day you place the

order. If you do not like the product, all you have to do is give us a

call within you 14 days to let us know you don't want any more, and we will

cancel your account. If you do not cancel, you will be billed for the

initial 30 day supply you received at the full price of $89.74.

You went outside of your

trial time, and you were charged for the initial 30 day supplies you ordered. Our terms

and conditions state that if you go outside of the 14 day trial, we do not

issue full refunds, which is why our customer service representative was not able to issue you a full

refund. Out of good faith, we have issued you full refunds for the remaining amount of what you were charged in the amount of $152.29. We do want to

let you know that the refunds can take 3-5 business days to appear back in your

account, so those should be back in your account shortly.

In the future, if you

are interested in trying in trying out our products, they truly are great

products, but as all people are different, not everyone will see results in the

first 14 days, some people will take up to 6 weeks to see results.

Thanks and have a great

day,

Support Team

Review: A month ago I canceled order due to the monthly billing membership. Contacted credit card company too. Thought we were done... Today got box in mail with the Revoluntionary cleanse tablets. That was a part of the two part rip off. I am not paying, this has been canceled and is a rip off. I'm shipping it back. Also, they have no shipping order with the package, no way to contact them. They should be out of business.Desired Settlement: Do not want any more products from this company ever again.

Credit my charge card and remove it from your records.

Business

Response:

[redacted],It would appear as if you didn't familiarize yourself with the terms and conditions of how the trails on our products work. Before placing an order for any of our products you must click a box on the website stating you have read, understand, and accept the terms and conditions of the trial. Once an order is placed a confirmation email is sent for each product which also contains links to the terms and conditions. Also we place a terms and conditions card on the side of the physical product box you receive. If you didn't want further product outside of your 14 day trial period you could have called to cancel or sent and email. We did not hear back from you thus is the reason why more product was sent and further billing took place.At this point all of your accounts with our company have been cancelled out. You will not receive any further shipments or billing. We also want to go ahead and extend a full refund of $89.47 for the last bottle of the Revolutionary Cleanse sent to you as we feel you did not want the bottle and just forgot to cancel. Please keep the bottle of Revolutionary Cleanse if you would like, we do not request that you send it back. Please allow 3-5 business days for the refund to show back on your account. Please feel free to contact us with any further questions.Thank you,Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased their 14-day trial product MuscleRev Xtreme on July 20th and they shipped on July 21st, so I got product a few days later. I used product but it did not garner the results expected so today I called to cancel trial on Aug 4th. I was told I would still be charged the additional $84.62 because my "trial" started before they even shipped the product so I missed the window of the trial. They refused to refund the additional charges stating I had open the product so they will not refund. They obviously are not forthright in the word "TRIAL" as per them you cannot "TRY" the product if you do not want to pay full price. After getting the CC company involved they only refunded $42.31 and refused to make good on their initial ad. I was dissatisfied with product which happens in that industry, so understandable, but extremely disappointed in the bait & switch business practicesDesired Settlement: I just wish to have the additional unsubstantiated charges refunded.

Business

Response:

Hello [redacted]

We are very sorry the way our trial works was unclear to you. We

do offer a trial that is free for 14 days; like many trials if you decide to

continue with the product you do not need to do anything. The bottle is a full

month supply so after the 14 days you are charged the full price of the bottle

and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme product. Our

Terms and Conditions are available to you three times when signing up for our

product because we want our customers to have an understanding of what they are

signing up for. The customer has to agree to have read the Terms and Conditions

when inputting their form of payment. You are sent an email confirmation of

your order after it is processed and there is a Terms and Conditions link

located in the email. When the product is received we include our return policy

attached to the package. Our company policy is after 14 days we do not issue

full refunds or accept returns. However when your bank called on 08/04/2014 at 09:03am we came to a mutual agreement that you would drop the dispute and accept a partial refunded 50%; bringing the total of the refund to $42.32. You have been sent an email

confirmation of the refund to [redacted]

Our product really is amazing and every body is different so the

result time is going to be different. We have had customers see the results

within the trial period as well as customers who need to give it up to 6 weeks

to start seeing the results they desire. The two week trial time is more to see

how the product reacts with you or if you need to take the product to a Doctor

before you start your regimen. Again we are very sorry for the confusion

and we hope the full refund makes you a satisfied customer. Have a great

day.

Thanks,

Revolution

Laboratories Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In a nutshell, they charged my credit card for a product that I didnot order. They sent me an email order confirmation and that is when I came to know of it. I was notified by email from Support ([email protected]) that said, "Your subscription was cancelled and you will no longer receive any products after this one time purchase." and they charged my credit card for $29.71 without my consent. This is fraud. They are using my credit card information to charge whatever they want without my consent and sending me a product that I don't want. Primarily, that was the reason for cancelling my account. I immediately called my credit card company and shut down my card to prevent any further unauthorized use of my card by them. However, I want them to refund my money immediately by sending me a check (since my card is closed). I am going to return the unused product from the free trial offer as soon as possible. How can they charge my credit card without my consent after they confirmed that my account is cancelled? I purchased the free trial and requested cancellation within the trial period. I am to return the unused portion of the free trial by Jan 16 which I will definitely do. However, I didnot order any subsequent shipment and want to stop this fraudulent transactions forever and want them to refund the $29.71 that they already charged towards new order.Desired Settlement: I want them to refund my $29.71 towards the new order immediately by sending me a check (since my card is closed) and apologize for the unauthorized use of my credit card information. I do not want any product anymore. I will ship back (with tracking number) the unused portion of the free trial product within 15 days of cancellation as they requested.

Business

Response:

Dear [redacted],

Review: I signed up for a "free 14 day trial" on June 6, 2013 and my card was charged by RASKETONERE for $4.95 in shipping fees. I received my order on June 11, 2013. I called the customer service number 888-973-8522 on June 12, 2013 and told them I did not want the product and did not want my card charged for anything further. The representative told me she was extending my 14 day trial to give me more time to try the product. I told her I did not want the trial extended and I did not want my card charged again. She did not tell me to return the product and my card was charged by REVLABS on June 24th for $84.63. I called customer service on June 24th (while the charge was still pending) to have it reversed, but they were unwilling to give me my money back even after I offered to return the product to them. I would like a full refund for the $84.63 charge that I DID NOT authorize and a refund for the $4.95 shipping fee.Desired Settlement: $84.63 +$4.95 shipping fee

Consumer

Response:

The company has refunded my money and resolved my complaint. Thank you for your help!

This company is horrible. The customer service is horrendous. I called and complained about being charged $89 to my account after I had specified that I DID NOT want to continue my trial after the 14 days. They argued with me for about 15 minutes on the phone saying that the charge must have been a fraudulent and that they had nothing to do with it and I needed to contact my financial adviser. When I received this package in the mail it came with no paper work, no bill, nothing. I didn't get any email saying that my account had been charged. I only noticed it after I had checked my bank account. I politely asked them for an address to return the product because I didn't want to keep it and I wanted my money back. The guy on the phone told me that it was IMPOSSIBLE for me to return the item and that I was "living an a delusional world because that's not how it works". I kept telling him that I had cancelled my account and that they still had charged me the $89. He was very rude and not professional at all. I ended up just saying that I would call back and talk to someone else who is more rational. He then hung up the phone on me and seconds later I got an email saying my account had be cancelled. I still need to have this $89 back. By looking at reviews and complaints I see that this has been a problem with more than one person.

Review: I order a trial of the muscle rev from this company and was told my 14 day trial began on frb 23,2016 and could cancel without being chared within that time.I called the company on march 8,2016 to cancel which would be day 14 and was told that my trial had expired.they charged my husbands account in the amount of 89.74 for a product that really does not work and I believe I met their 14 day timeline and wish to get my money back.I spoke to several people at this company and tried to explain that my 14 days were technically not up but all I got is the run around from them so I am forced to file this complaint against them and all I wanted was my money back.I spoke to a [redacted] at 1-855-7[redacted]

thank youDesired Settlement: all I want is my 89.74 back

Business

Response:

[redacted],

Review: I found Revlabs through a Facebook ad that was from an article in a fitness magazine. It offered a free trip. I clicked the linkRevlabs gives very vague and deceptive information when signing up for a 14 day free trial. They then send you a 30-day supply and set you up for monthly shipments to be au[redacted]atically charged. When trying to cancel they inform you that you must send the free trial back at your own expense or you can pay them for the 30 days of the supplement that they sent you at a discount price. They did not explain this during the transaction but claim that the fine print is on their website somewhere. If they do not receive the returned product they will reactivate the account and resume shipping and charging product. This is illegal. I have told them to fully cancel my account and delete my information.Desired Settlement: I want refund of all of my previous shipping and handling fees and for them to pay for the return of the product. Also I want my account fully canceled and deleted.

Business

Response:

Mr. [redacted],It appears that you were not clear on the terms of

the trial when signing up. When you sign up for a trail online you

must click a box that states you have read, understand, and agree to the

terms and conditions of the trial. Once the order is placed you

receive a confirmation email that includes the terms and conditions of

the trial. Also when you receive the product(s) each box has a card on

it which has the terms and conditions of the trail. That being said you

were presented with the terms 3 different times and agreed to them

prior to the purchase. To review those terms please click this link.Also we checked the tracking number and

it appears the products were delivered to the address on your account on

June 13, 2015. Your account has closed your account as of June 12, 2015. You are requesting that you get refunded $95.00. We cannot refund you that amount because you were never charged. The total amount of money that you spent was $9.85 to cover the cost of shipping and handling.That

being said the shipping price of the bottles is a non-refundable fee as

stated in the terms. It also states that you do not need to return the

bottles. Please feel free to keep the bottles you have received. Your account is closed an you will incur no further billing.Thank you,Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I accept that they have waived their hidden stipulations that the account would be reactivated if the product was not returned and that they would resume charging. However, this company does not seem to learn that their practices are not clear, transparent, or ethical. The number of complaints and comments on the internet has not swayed them. I have reported their practices to the Federal Trade Commission. Until this company changes its practices and is fined by the FTC for taking consumers money and wasting their time, I will not accept their response.

Regards,

Business

Response:

Hi Mr. [redacted],We are sorry that you feel that way. We have fulfilled all your requests in reference to your account. At this point in time we are unable to service your account further. Your account is closed an you will not be billed in the future.Thank you,Support Team

Review: I ordered the product musclerev xtreme from them. They give you 14 days after order to return it minus shipping charges or the charge you the full amount of the product. (84.63) . I received the product 25 days from the day I ordered it. I called to complain and cancel the Auto recharges every 30 days that I didn't know about. They suppose to cancel the recharges but my complaint remains I got charge the full amount of the product that I received late and the best they offered was a 50% return to my credit card. I have the unopened bottle and box in hand and willing to ship it backDesired Settlement: I have the unopened bottle and box in hand and willing to ship it back. As soon as I get a reply in writing that I will be returned the full amount $84.63. I understand and am willing to pay the shipping charges.

Business

Response:

Customers desired settlement: Full refund of $84.63

[redacted]Please see attachment to confirm account has been refunded desired settlement.

Regards,

Revlabs

4174 Sorrento Valley

San Diego, CA 92121

Review: I ordered these muscle rev on line pills for my husband since he wanted to give it a test and see if they work. So we ordered them on line which are 2 bottles and we only paid about 4.95 each for shipping for a free trial until 14 days. The 14 day I called and spoke with first a lady who I can barely understand her since her English was really bad to understand I told her I wanted to cancel out the membership and wanted to know why they charged me 99.98 each for the bottles since this is my 14 day and don't understand the charges since I am canceling on the due date of trial ending and the lady was not anywhere of knowing how to do her job nor have any kind of customer service so she said she couldn't refund me and kept keeping me on hold as I kept telling her if I may just speak with a sup instead of her and of course she kept putting me on hold and said well I can give you 50% money back on each but you have to send bottles back I told her no I want all refund of money back so I hung up the phone as I was becoming very angry at this time. I called back and a man answered he was more understanding of speaking English but comprehending was dumb as can be as I had to repeat to him what was going on and having to read like a script to me and I told him I don't want 50% I would like to have full refund so he said sorry the first person you spoke to will have the refund on your card nothing he can do I asked again for a sup and ignored me and kept going around the subject so thought nothing of it and said fine so hung up since I was not going to get nothing solved I went to the bank couple of hours later and found that my bank stopped my account since they said that the company of muscle rev was trying to keep charging my account and noticed that it was not me and spotted it asap thank goodness so I would like to complain and let others know about this company since they will try to take all what you have and rob your money like its all theirs and as for the product it doesn't stand to the quality.Desired Settlement: I would like for this company to give my full refund since I deserve it and have some kind of penalty towards them as they were trying to try my account numerous times and not successful and also not having my permission in doing so.

Business

Response:

Hello [redacted], Unfortunately we are having trouble locating your account in our system. The order number you listed (Order Number: [redacted]) is not one of our order identification numbers. We would like to help resolve this matter, but there is a possibility you purchased product from a different company. Please provide the correct account holders first/last name and order identification number. The order ID can be found in the confirmation email you received when placing your order. Also we suggest contacting your bank to ensure you are one of our account holders. You bank will be able to track down contact information on the chargers that appear on your bank statement. We look forward to your response. Thank you. Regards, Revlabs Support Team

Consumer

Response:

The company in question has already submitted full refund back to me thank you

Review: I had signed up for a free trial on the Raspberry Ketone. It was a 14 day trial. I had emailed the company right after I received the pills to find out what my exact trial period dates were because I could not get into my bank statement. I never heard back. I then tried to call the company, everytime I called the message told me to call back during business hours. I called another 4 times throughout the day and still got the same message. I then went to cancel my trial and it seems my 14 days were up. I now am going to be charged the full amount of the bottle when in fact I tried multiple times to contact the company. I don't feel it to be fair for them to take advantage of customers just to get money. I will challenge all charges to my bank account if I don't hear back from them. My card was charged the 4.95 for shipping on 8/1/2013, when I went back into the website to cancel it was 8/14/2013. It seems to me if I can add right that is 14 days. Why would I not get to cancel with no consequences?Desired Settlement: I just want to make sure that my card is not charged for the price of the product since I was not treated with respect from a customer service agent with the company to contact me.

Business

Response:

Hello [redacted],

I am very sorry the way

our trial works was unclear to you. We do offer a trial that is free for 14

days; like many trials if you decide to continue with the product you do not

need to do anything. The bottle is a full month supply so after the 14 days you

are charged the full price of the bottle and put on a monthly

subscription. It looks like you ordered our Raspberry Ketone product. Our Terms and Conditions are

available to you three times when signing up for our product because we want

our customers to have an understanding of what they are signing up for. The

customer has to agree to have read the Terms and Conditions when inputting

their form of payment. You are sent an email confirmation of your order after it

is processed and there is a Terms and Conditions link located in the email.

When the product is received we include our return policy attached to the

package. Our company policy is after 14 days we do not issue full refunds or

accept returns. However a 65% off

refund was issued on the bottle to help you out. We have gone ahead and

issued the rest of the 35% off back to your account. Bringing the total of

the refund to $84.63. You have been sent an email confirmation of the

refund. Please allow 3-5 business days for the refunds to process.

Again I am very sorry for the confusion and I hope the full

refunds make you a satisfied customer.

Thanks,

Revolution Laboratories

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have never bought anyth8ng from this company, I am suddenly being billed the last three months for a product Indi not have. I am a single mother who needs her babk card to pay bills. I now have to dispute this crazy charge and never know what I was being charged for!!

This company is a scam! Sent items we didn't order. Ordered one supplement they sent 2 and charged me for 2! NEVER stated it was a 14 day trial offer. On day 13 charged me 92 dollars twice for the 2 supplements! I called to cancel after seeing 2 charges to my bank and they wouldn't refund me the money! And it was day 14 when I called! Which the website states they will refund for 14 days! Another lie! They told me it was to late! Please be aware if this company!! They will get you!

Review: I called and cancelled the free trail order within the allotted time frame and received both an email and phone confirmation. However, I still was being charged $89.74 for the next 9 months for a total of $807.66. I had called and spoken to customer service representatives who assured me that my concern would be "elevated" to a supervisor and I should receive a call back within the next 48 to 72 hours. I never received a call from a supervisor. I wrote the customer service department regarding my concerns and was told to ship back any products that I had (I sent back 4 month supply). I received a refund for 3 months only. However, I feel that 6 months of refunds are still due.Desired Settlement: Refund of the remaining 5 months that are due

Business

Response:

[redacted],