Revolution Laboratories

Review: Website advertises a free trial and only pay $5 shipping and handling. Customer must read through pages and pages of fine print to find they must cancel within 14 day or be charged $90 for the same product they gave you for free. Not even an additional bottle. I cancelled exactly 2 weeks after I ordered and they said it was day 15 so I wouldn't get a refund. Never once did they provide a reminder of the trial period ending or notification my card was going to be charged. I offered to send back the product and and any addition bottles they sent which they didn't they just charges me $90 a bottle for my "free"trial which I didn't get get a week out of. The terms and conditions are hidden in pages of text which includes how to cancel and the price to be charged and is not up front. I didn't not even know I was signed up for a subscription. I think this is misleading and they are strictly making their money off people not reading the term and condition. I would like a full refund of the auto debited amount and their website to state up front you will be charged on day 14 for products you already received if you do not cancel.Desired Settlement: Rev labs offered a 50% refund but I was looking for 100% as it was advertised as a free trial. Do not charge me if its free. I would also like them to change their website to put price and trial period up front not hidden in text and a notification before auto debuting your card.

Business

Response:

Review: I returned product to the company and have not received a refund.

Business

Response:

Hello[redacted],

Review: I ordered a product from this company. The sales representative informed me that for a 14 day trial all I had to do was pay for the initial shipping. If I didn't like the product call within 14 days and cancel. I specifically asked him if I would have to return the product if I did not like it. His response was NO. Upon arrival of the product there was a card in the box stating if unsatisfied return the product within 14 days. If I had known this I would have NEVER purchased the product to begin with. This is clearly false advertising! When I called Revolution Laboratories the customer service reps were of no help; it sounded as if they were merely reading a script and refused to help me. They told me that the sales representative was a 3rd party vendor and was not affiliated with the company, therefore, what he said didn't matter. Well, that makes no sense because this man sold me the product! Revolution Laboratories needs to reimburse me the cost of the return shipping as this was not disclosed to me upon purchase of the product. As I mentioned before the customer service representatives ([redacted] ID#[redacted] and [redacted] ID#[redacted]) refused to help in any way. They actually tried to hang up several times before the conversation was finished; they couldn't seem to get off the phone fast enough. The return shipping cost needs to be returned to me immediately!Desired Settlement: Refund of return shipping cost!!!

Business

Response:

Dear [redacted],

Review: I am making this complaint because I did not realise until it was too late that by signing up to free trial I was committing to a membership which I did not want. I did receive my free bottle. But I then decided to cancel my membership because I did want to sign up. I just wanted to trial the product. Two weeks later I was billed twice on the same day. I would like to be refunded as I haven't received anything for the amounts they have charged me. I have tried to contact them direct by phone which was out of service. Then by email which I received a response and was given a different email address which was returned as undelivered.Desired Settlement: To be refunded for the full amount that was taken from my account.

Business

Response:

[redacted],

Review: This product was ordered under the advertised "free samples" , just pay for shipping agreement, but, after receiving product, was charged THE FULL PRICE of two bottles . After numerous calls to get refunded and then promised to be reimbursed, I was never compensated. The last call to their "customer service" resulted in being told its now too late, a refund cannot be processed. I then decided to contact Revdex.com.Desired Settlement: Refund of all incorrect charges by this deceitful company

Business

Response:

[redacted],

Review: I received a package in the mail from this company for a product that I did not order. I have never ordered from this company. The note attached to the package said that if I did not cancel my subscription within 14 days from the original order date that I would be billed automatically $86.27 every 30 days.When I called to speak with customer service they would not answer why I received the product. They did confirm that they had my name, address and the last four digits of my credit card. They said that they cancelled my order but would not tell me where they obtained my information. They hung up on me twice.Desired Settlement: I would like a refund of the postage I incurred in sending the product back to the company.

Business

Response:

Hi [redacted],

I ordered a free trial for Green Coffee Bean Extract. I was aware that they would charge $4.95 for shipping. I was surprised that I was charged $84 because I did not authorize it. When I called, they stated that I had 14 days from when I ordered it to cancel it. After reading the reviews regarding this company, clearly I am not the only person that feels deceived by he company. When I called, they stated that if they do not hear back from you in 14 days, they assume that you are satisfied with the product and will continue to supply the product as well as charge your account monthly. Lets be honest, by the time I received the product, I had only 7 days to decide if I liked the product or not. Even though I never opened the product, they would only give me 15% refund since I called 14 days after I received the product, but it was over the 14 days from the order date. If your company truly believes in your product you would not be so scandalous about hiding the disclosure information. Had I known that I was going to be charged monthly, I would not have ordered the product. I just can't stand companies that try to trick people. I guess this is a learning experience. NEVER TRUST THIS COMPANY!

Review: Revolution Laboratories, advertising on FaceBook, enticed me to try their health supplements. I was led to believe that I was getting a free trial and was paying for shipping. They sent an extra item and charged an extra $2.95. The receipt which I printed from their site gave a phone # to call within "the 14th day of your order date" to cancel my "automatically enrolled membership". I did not want to be charged for what was, by their wording, free. I called the number they gave today (855-[redacted]) and got a Verizon customer service message telling me that that number had been changed to 800-[redacted] Calling the new number, I was able to speak with a Verizon customer service person who took the information to her supervisor. I cancelled the debit card today which I had used to pay for shipping of the "free" product. Who knows what they were going to charge me!Desired Settlement: They are using a fraudulent phone number and deceptive business practices to take money from the public. They need to be shut down and return my money and probably many others' money!

Business

Response:

Mr. [redacted],It appears you were confused as to how our 14 day product trial works. Before signing up to receive one of our products on the 14 day trial period you must acknowledge, by clicking a box prior to ordering, that you have read, understand, and agree to the terms and conditions of the trial. Once the order is placed you are sent a confirmation email for each product order that also contains the terms and conditions of the trial. Also once the product is physically delivered each product box has a terms and conditions card placed visibly on the side. This card states the terms as well as the customer service number to call if you want to cancel your account. Please feel free to go back and review the terms.You initially purchased a trial to MuscleRev Extreme for the shipping cost of $4.95 and the Revtest for the initial shipping cost of $4.90 off our website on 7/20/15. On 7/21/15 you were contacted by a representative from our company that reviewed your order to ensure it was correct, they reviewed the terms of the trial with you on the call, and also offered you a 7 day trial to our RevFuel rewards program which included a 30 day supply of our ProRev protein powder for the shipping cost of $2.95, which you accepted. All of our phone calls are recorded thus your call was reviewed and you did accept and stated you understood the terms of the agreement.We apologize that you had trouble finding the customer service number but that is why we place the number right on the terms card that is on the product, include it in the confirmation email, and have our representatives give it out in the phone call. That being said, your accounts with our company have been canceled. At this point you haven't been charged anything other than shipping and handling fees which totals the $12.80 you are requesting back. Unfortunately we cannot refund you. We do not refund shipping and handling charges as it states in our terms. You currently have a 30 day supply of MuscleRev Extreme, RevTest, and our ProRev. Please feel free to keep those bottles. If you like our products but don't want to receive them on a subscription basis you can order them directly through our website.Thank you,Support Team

Review: I ordered a free sample of a product, paid shipping as advertised and was unknowinglly placed on a monthly contract that deducted funds from my credit card account on 2 seperate occassions once for the total of 50.78 on may 10 2014 and 76.17 on June 9 2014 and never recieved my free sample. I was lead to believe the first box of revlab muscle rev was my free sample and was charged for it.Desired Settlement: refund of my first sample which should have been free on may 10. 2014 and I have returened the sample recieved on 6/19/2014 and want a refund, as well as closure to this order that I never agreed upon. also action against the missrepresentation of products.

Business

Response:

Hello [redacted],

We are very sorry the way our trial works was unclear to you. We

do offer a trial that is free for 14 days; like many trials if you decide to

continue with the product you do not need to do anything. The bottle is a full

month supply so after the 14 days you are charged the full price of the bottle

and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme product. Our

Terms and Conditions are available to you three times when signing up for our

product because we want our customers to have an understanding of what they are

signing up for. The customer has to agree to have read the Terms and Conditions

when inputting their form of payment. You are sent an email confirmation of

your order after it is processed and there is a Terms and Conditions link

located in the email. When the product is received we include our return policy

attached to the package. Our company policy is after 14 days we do not issue

full refunds or accept returns, however we have gone ahead and

issued full refunds for both

bottle to help you out; bringing the total of the refund to $126.95. You have been sent an email

confirmation of the refund. Please allow 3-5 business days for the refund to

process back to your account.

Our product really is amazing and every body is different so the

result time is going to be different. We have had customers see the results

within the trial period as well as customers who need to give it up to 6 weeks

to start seeing the results they desire. The two week trial time is more to see

how the product reacts with you or if you need to take the product to a Doctor

before you start your regimen. Again we are very sorry for the confusion

and we hope the full refund makes you a satisfied customer. Have a great

day.

Thanks,

Revolution

Laboratories Support Team

Review: The way the webstie made it sound like was you only pay 4.95, and if I want more

I will order more later and this was a trial price. NOT!!!!! I am so mad, I won't even

give the product a try. I would NEVER have ordeedr it knowing they would have charged

my credit card in 14 days. etc..... all the jargon you can't even understand anyway. My bad, for not

checking with the Revdex.com first and seeing the many other complaints on this same company.

Even if this product was amazing, it's not right to do business this way. I will gladly pay the

4.95, but wish they would sent back the first 84.63 they charged my credit card. But they did

refund the second one.. I couldn't figure out why I got another one in the mail. I did not ask

for it. Then I looked closely on my credit card account. SNEEKY....Desired Settlement: As I said before, I wish they would make it right and credit back the first charge I did not ask for.

I am today sending back the second one that came in my mailbox. I should have sent it back

immediately, but I was not sure what was going on. Now I have to go back and ship it back at my

cost. but I am doing that today.

Business

Response:

Hello [redacted],

Review: I feel like they are very misleading when you sign up to get the "sample" at a discounted price, somewhere in that process you end up agreeing to receiving regular shipment of this very expensive product (which didn't work at all for me). They claim it is in the part where you click that you have read the above terms and conditions. Are you kidding me? Who actually reads those? I suppose I will start from now on, but I do feel like it is extremely misleading as I don't remember a single place where I agreed to a continuing shipment. I simply wanted to try the product at the discounted price. I called to cancel and was hoping to talk to a customer service rep but only got an automated phone system which did allow me to cancel future shipments (I hope) - but only after I had already received another shipments after what I thought was the original trial price and was charged full price for it. As I look back over my bank statement, I have found that they also charged me full price on the first shipment, as well! Now I cannot find any way to be refunded for this product that I never wanted in the first place and didn't even work for me because I can't seem to talk to anyone at this business. After you "cancel your account" on the automated phone system, it hangs up on you. There is never an option to actually speak to anyone. The first option you are given when calling the automated system is to cancel your account. This leads me to believe that I am not the only person who has had this happen to me. From now on, I will be more careful about trial offers and not reading the terms and conditions, but I still feel that as a company, they owe their customers the courtesy of making absolutely sure they know what they are getting into before ordering the trial product. I have been charged a total of $358.39 for a product that didn't even work for me.Desired Settlement: In the end, I would love to be refunded for this shipment that I didn't even ask for, but if that is not possible, I would at least suggest that this company be required to document more clearly for people who order from them in the future.

Business

Response:

[redacted],We had the opportunity to review your account. You stated that you were unaware of the terms before

purchasing our products on trial. Prior to making any purchase of our

products, that are on trial, you must click a box on the website stating that

you have read, understand, and agree to the terms and conditions of the

trial. If you do not click this box you are unable to make a

purchase. Once the order is placed you are sent a confirmation email for

each product, which also contains links to the terms and conditions of the

trial. Lastly we place a terms and conditions card on each product box

that is sent to our customers. The card explains the terms and conditions

of the trial as well as provides a customer service number.

We do realize that mistakes can be made and the terms can get overlooked. Therefore we have gone ahead and issued you a refund for your most recent shipments. A refund of $89.74 will be provided for the Garcinia Cambogia and a refund of $89.47 for the Revolutionary Green Coffee Bean. Please allow 3-5 days for the refund to reflect on your account. At this point all of your accounts with the company are closed. You will not be shipped or billed for any more product. If you have any other questions or concerns please feel free to contact the support team at [email protected] you,Support Team

Review: I responded to a tv advertisement of Muscle Revolution by Revolution Laboratories LLC through Speedwinds Nutrition for $3.95 trial offer. it was ordered on 4/8/13 and debited to my bank account on 4/9/13. On 4/20/13 they said they sent me a shipment and charged my account $84.63. I did not want any so I returned it by writing cancel and return to sender on it. This was mailed back by USPS.

I received another shipment which was debited through my bank on May 22, for the same amount $84.63. This was returned to sender to cancel.

I had to call this company through the number on my bank POS DEB entry. I waited hours holding my phone for someone to talk with.

They had not send any notification to me, in any fashion, regarding the shipping. THEY, [redacted], (these are persons I spoke with during my phone calls to Them) said "they follow company rules" when I questioned the shipping and charges. [redacted], in an email following my calls and returns (they said they did not get the returns) wrote, "As for all of your order confirmations, you have received 'conformation' emails for all charges." Again this is NOT TRUE.Desired Settlement: This "company" should refund all money, $84.93 X 3, taken from my bank except the $3.95 for the initial trial charge to try the product. Also, some one should check this company out. In my opinion they are not a reputable company nor honest people.

Business

Response:

Dear Mr. [redacted],

I will never ever order this company again. they are full of [redacted]. I could never reach anyone I cancelled through thier automated phone line. they said that I couldn't be refunded because it was past the time period. but I could'nt speak with a live agent. so they will never get my business or anyone that I know that might want to buy from them!!!!!!

Review: I'm from the UK . I ordered some Garcinia Cambogia from this company online on the basis that I paid the P&P for a free trial. The product never arrived but they have taken 172 in February and 179 in March from my account without my permission. Their contact details do not exist ( 1-[redacted] ) and they tell you to email them without giving you an email contact address. I was only able to trace them through a completely different advert that was using the same bogus phone number. Their correct number ( which they don't want to give out ) is 1-[redacted]. They will not refund me in full. I have been assured I will be getting a partial refund of $130, which is nowhere near what I have lost. This company does not operate in a legitimate manner and should be forced to publish correct details and not permitted to take money from innocent peoples accounts. Their true address is Revlavs, [redacted] Boulevard, Suite *, [redacted], California [redacted]. There are many people getting ripped off by this scam here in the UK , as it is featuring on Facebook. It is not a great image for companies within the USA to be associated with rip off merchants such as these. I will be posting warnings everywhere I can find in the UK about this scam to reveal this company for what they really are.Desired Settlement: I would like a full refund for all of the money that was taken from my account. This totals 349. I did not receive the product and could not contact the company to tell them so , as all of their details were bogus. I literally had to do an online investigation to track them down. This is wholly unacceptable and not good for UK/USA relations.

Business

Response:

Hello [redacted],We are very sorry the way our trial works was unclear to you. We

do offer a trial that is free for 14 days; like many trials if you decide to

continue with the product you do not need to do anything. The bottle is a full

month supply so after the 14 days you are charged the full price of the bottle

and put on a monthly subscription. It looks like you ordered our Garcinia Cambogia, Green Coffee Bean, and Revolutionary Cleanse product. Our

Terms and Conditions are available to you three times when signing up for our

product because we want our customers to have an understanding of what they are

signing up for. The customer has to agree to have read the Terms and Conditions

when inputting their form of payment. You are sent an email confirmation of

your order after it is processed and there is a Terms and Conditions link

located in the email. When the product is received we include our return policy

attached to the package. Our company policy is after 14 days we do not issue

full refunds or accept returns; which is why Sophia was not able to do either. However we have gone ahead and

issued the refunds as promised via telephone on 4/14/15 with one of our representatives. Please allow 3-5 business days for the transactions to process into your account. Thank you.

Our product really is amazing and every body is different so the

result time is going to be different. We have had customers see the results

within the trial period as well as customers who need to give it up to 6 weeks

to start seeing the results they desire. The two week trial time is more to see

how the product reacts with you or if you need to take the product to a Doctor

before you start your regimen. Again we are very sorry for the confusion

and we hope the full refund makes you a satisfied customer. Have a great

day.

Thanks,

Support Team

Review: The RevFuel Rewards program is a free 7 day trial. I received an email of my UNAUTHORIZED enrollment into the program on 3/9/15. I called on 3/16/15 to cancel my subscription and received two emails NOTIFYING me of my cancellation. Order #[redacted]. "This email is being sent to confirm that your account has been cancelled. You will not receive any other shipments or charges." Within TWO DAYS, I WAS BILLED 18.53 FOR THE REWARDS PROGRAM, A SERVICE I HAD CANCELLED. I called, and was told that I would not get a refund, which is a complete lie. If you can charge my credit card WITHOUT MY AUTHORIZATION, YOU CAN AND WILL GIVE ME MY MONEY BACK.Desired Settlement: A FULL REFUND OF 18.53.

Business

Response:

Hi [redacted],

Review: Hi on 3/2/15 I was try to buy a product from this company for $4.90, and my surprise was, they charge me an extra fee for the sum of $29.71 free trial, I never was agree with this in first instance because there is not explanation in its offer and how this thing really works, also I have been charged twice for another product that I try to cancel but it was impossible to, for the same $4.90 amount and extra fee for $29.71 for a total of $69.22 for the two orders:-# [redacted]-# [redacted]Desired Settlement: I need my compete refund because today as a 3/6/2015 am returning its products to them, not even open or seal remove,Thank you[redacted]

Business

Response:

Hi [redacted],

Review: I ordered a 14 day FREE supply of the Green Coffee Bean Extract. This was supposed to be free with a shipping charge only but now I see, they only wanted your charge card number so they could ream you in a couple of weeks because I was debited $84.64 from my account on the 10th of this month. I called the company and was told there would be no refund because paperwork was enclosed with my order stating you had 30 days to return the product, that they had sent a full month's supply instead of the 14 day free trial that I originally ordered There was NO paperwork enclosed with my order. When I received my product there was more product than I expected but they had enclosed NO PAPERWORK with the order, just a brochure advertising their product and the address to reorder, so I assumed that this was what I was supposed to receive.Desired Settlement: I want my money put back in my account.

Business

Response:

Hello [redacted],

Review: I ordered green coffee bean extract from this company and was told after the first cost there would be no other cost unless I decided to keep the product. The product made me severely sick!!! When I called to cancel they charged me an extra $30. Then told me to send to the remainder for the unused bottle back. They said with in 30 days of that they would refund my money, but I was to pay the shipping for the return. It was not the agreement when I ordered the product over the phone, Which by the way they had no record of. Their customer service Reps were not helpful, and said they would have a supervisor call me back with in the hour and still have not heard from them. This is a scam.Desired Settlement: All I asked was for my money to be refunded to my card! The reps told me they were not authorized to do so.

Business

Response:

Hello [redacted],

Review: I ordered their free trial of musclerev xtreme back on october 5. I reciveed their product and decided it wasnt for me didnt even open the inner container. Contacted a few weeks later when I was billed 84.63$ for what I thought was a free trial, they informed me that they charged me for the first months of pills and I told them I hadnt recieved anymore pills. They then informed me that the first month was included in the free sample I had ordered and that they could either sell me it at a discounted price of 50$ or send them the unopened package for a full refund. Luckily I hadnt opened the into container and could still do the second option, but how the hell is anyone supposed to do the free trial without being charged for the first month thats a pretty scammish way into suckering people to paying 84.63 bucks for a so called free trial. Thats not what my main reason for this complaint though. I sent the package on october 27th with a sealed bottle that included both the trial and the first month of suppliments. I gave it about a month and didnt recieve a refund so in late novemeber I gave their support # a call to see what is going on. I talk to a lady on the phone and give her all the info and she tells me that she esculated my refund to a manager and should see it in 3-5 buisness days. Fast forward dec 29th I still hadnt recieved the refund so I email their support so this time id atleast have a paper trail. I give them all my information and tell them about all the steps ive been through trying to get my refund. I get a reply a few hrs later saying I will receive a response within the buisness day. They didnt respond until yesterday and all I got what them asking for my number. (i had told them in the email id like to resolve it over email because of my military schedule and being in a hawaiin time zone. So at this point im fed up with trying to deal with their customer support and feel like theyre just saying enough to get me off the phone and have no intention of giving me a refund. I believe thats also why they wont say anyone over their support email.Desired Settlement: I would like to recieve my refund for 84.63, I would also like for whoevers in charge to know about how terrible their policys and customer service is. Its like dealing with a scam artist more than a buisness.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <a[redacted]l.com>

Date: Thu, Jan 2, 2014 at 1:11 PM

Subject: Re: Your complaint has been received

To: [email protected]

Received my refund today.

Review: I saw a free trial period by the company for their health supplements. All they requested was the payment of postage. I entered my credit card details for two of their products which were duly posted. I then realised some weeks later they charged my credit card for the whole amount. Upon closer inspection of their T & C's I had to return post my items within 14 days for this not to occur. This was not made clear in the original advertisement and was thoroughly misleading. It is also impracticable when you consider the time taken for the product to ship form California to Australia, and also return. The T & C's also state they will bill me for 6 months.

I sent them an email informing them of my dissatisfaction of their business practises and asked for the shipments to stop and the billing to stop. I have received no more products, but they keep billing my credit card.Desired Settlement: They have billed my credit card 4 times, I would like a refund of all these four instances.

Business

Response:

Hi [redacted],

We're sorry the way our

terms and conditions was not clear to you. We've included a link to the

terms and conditions you agreed to here. Put

simply, they explain that you get a 14 day trial for each product that begins

the date you placed your order. If you do not like the products, all you

have to do is call or email before your trial period ends, otherwise you will

be billed for the initial 30 day supply bottles you received, then be placed on

an autoshipment program where you would receive another bottle every 30 days.

You have gone beyond

your 14 day trial, which is the reason you were charged and have not received

more product yet, as you were charged for the initial bottles.

As a sign of good faith,

we've reversed those charges to help you out ($18.53, $89.74 and $89.47 [US currency]).

Those refunds will take approximately 3-5 business days to process back

into your account.

If you would like to try

our products in the future, they truly are amazing. As everyone's body

chemistry is different, not everyone will see results within the first 14 days.

For some people, it will take up to 6 weeks.

Thanks and have a great

day,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be partially satisfactory to me. Revolution Labs debited my credit card for two months (four payments all up), yet are only offering to refund the initial two payments. The two debited payments in March did not come with any product being shipped. I would therefore respectfully request they refund all four payments.I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Business

Response:

Hello [redacted], Our records indicate that your account has already been refunded for the transactions that occurred in March. You were issued a total refund of $179.21 on 3/31/15. All refunds take 3-5 business days to process. The only other charges you have inquired from our company are the shipping and handling fees which come to a total of $11.85. As stated in our terms and conditions all sipping and handling costs are non-refundable due to the funds being used to get the bottle to you through usps. Please verify that you have not been charged additionally from a different company, as our records indicate that you have been refunded in full. Thank you. Regards, Revlabs Support Team