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Rite Aid Corporation

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Rite Aid Corporation Reviews (279)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Afternoon,
This case [redacted], has  been resolved as of 2/4/16.

This case has been resolved and closed as of 8/28/17. We have provided the customer a full refund of 4,197 [redacted] points. These points will be available to use tomorrow, 8/29/17. Thank you!

The District Manager, ROBERT P[redacted] contacted customer on 2/1/2016 2:51 PM. Stating he spoke with the customer and offered free passport photo at his convenience. Due to the customer disputing this, because no one was aware of this at the store level an email was sent directly to the DM so he can follow up with the Store Manager as well as the customer.

We have partnered with [redacted] who had placed a block on the customer's card because she had tried to enter numbers that were not valid. They removed the block and the money is in her account. We greatly apologize for all the confusion but we do believe the matter to be resolved to [redacted]'s...

satisfaction.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because I've been told that line of crap before. I expected a call from their corporate office and an apology for their continued abuse of my phone number.  Every time they tell me they have removed my number I get another call. UNACCEPTABLE. Can't keep doing the same thing and expect a different results. Tired of their lip service.
Regards,
[redacted]

This complaint was forwarded to the District Manager who reached out to the customer.  My understanding is he was able to reach a satisfactory resolution with the customer.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I  am very unhappy with the Revdex.com for giving out my name and private telephone number to Rite Aide.  You should have gotten my permission  to do this.  I received a phone call from Rite Aide personnel explaining their position.
Their written response would have been adequate, though it is  far from the truth of the matter.

This case has been closed as of 11/13/16. The Leadership team has tried contacting the customer numerous times, with no response. Per the case notes, Leadership team has priced mod item at customer request and apologized for the inconvenience.

We have tried to reach [redacted] but have not been able to speak to him as yet. We apologize that our store was not able to clarify the ad and coupon. The additional coupon was found in most Sunday papers. That was the coupon that was required to get the product for the $4.99 ad price. We have...

mailed an $8.00 gift card to [redacted] as an apology.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I received a contact thru voice message from the company and they said they had emailed me on January, 30th (which I do not agree because I really did not get any email before filling a claim). However, I would like to thank Revdex.com and Rite Aid, the code was re-sent to me as promised in the voicemail received 2 days after this claim was filled. I am supposed to receive another confirmation within 8 business days and I will follow up to confirm receipt. 
I deeply appreciate the effort and collaboration to resolve this issue in a timely manner! 
Best Regards, 
[redacted]

Hello,
We have tried to contact the customer multiple times and have left several messages at the number provided to contact us back. Our online store management team has confirmed the customer was not logged into an account at the time they were online. We do apologize for the...

inconvenience however without being logged into an account they would not have received the sale prices. The customer's cart also was not deleted by an agent.  When you are not logged into an online account the cart does not save if you go off of the page. The following pricing disclaimer is listed on our online site: 'We make every reasonable effort to provide accurate information about our prices per our site terms and conditions. Nevertheless, pricing errors may appear on the site. Accordingly, we do not guarantee the prices set forth on the site and reserve the right to cancel any order for an item based on a pricing error on the site.'
We sincerely apologize and regret any inconvenience this may have caused. We have offered a promotion code for the customer to use at a later time for the inconvenience. The customer declined at the time but we can still provide that if they would like to contact us back.
If there is anything else we may provide please feel free to contact us back.
Thank you,
Elizabeth C[redacted]
Rite Aid Customer Care

Hello,
This concern was forwarded to our management team and [redacted], the 3rd party company running these rewards, in order to have this looked into. The customer was booked with their reward as of 4/28/15. Her certificates are being processed and they advised her she will receive them at...

least 4 weeks prior to her travel dates. If there is anything else we may provide please feel free to contact me back.
Thank you,
Elizabeth C[redacted]@riteaid.com

Hello,
We had forwarded this information to our management and to [redacted] as well for a resolution. They are stating the customer was booked on Saturday the 25th and the certificates were mailed out today the 27th. The customer will be receiving their earned reward shortly.
If there is...

anything else I may provide please feel free to contact us back. Thank you,
[redacted]

Thank you for contacting Rite Aid about your concern.  Rite Aid apologizes to you for the charge on your credit card.  We appreciate you letting Rite Aid know so we can fix the issue. The DM Michael D[redacted] has called your number several times and has not been able to reach...

you.  He will credit your card back for the 8 cents.  He would also like to speak to and he would like you to call him at his number ###-###-####.  Please feel free to call Rite Aid if you need any further assistance with your issue.  We appreciate your business and look forward to serving you.

Hello,
We have forwarded this customer's concerns to our management team regarding their dislike of our program. A customer service agent contacted the customer back on 12/31/14 to go over the concern, review the program, and let them know we have forwarded their comments to our leadership...

team. Cx was happy we had contacted her back. Please feel free to contact us back if needed.
Thank you,
Elizabeth C[redacted]@riteaid.com

We greatly apologize this has taken so long to be resolved for you. Our buyers have partnered with the vendor and worked with you to offer an acceptable solution. We sincerely hope you find this matter resolved to your satisfaction and we apologize for the inconvenience. Thank you for your...

patience and for being a valued Rite Aid customer. We also thank you for bringing this to our attention so we could address the issue.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello,
We had filed a case regarding the customer's concern so our upper management team could be made aware and have it addressed. The Pharmacy District Manager was made aware of the associate and the pharmacy manager contacted the customer back. The case was closed on 12/14/15 stating the...

associate will be addressed appropriately.If there is anything else we may provide please let me know.
Thank you,
Elizabeth C[redacted]
Rite Aid Customer Care

The field leaders were notified and worked with the store manager. The store manager reached out to the customer to personally apologize and has coached his staff. We greatly apologize that this happened and are working to ensure it does not happen again. Thank you for notifying us so we could...

resolve this issue.

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Description: Pharmacies

Address: 30 Hunter Lane, Camp Hill, Pennsylvania, United States, 17011

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