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Rite Aid Corporation

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Rite Aid Corporation Reviews (279)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
No store credit was issued for the inconvenience. 
Regards,
[redacted]

In researching the District Manager has been in contact with [redacted] and has helped to resolve the issue we hope to [redacted]'s satisfaction. We are so sorry this has happened and the District Manager has coached the Store Associate on their improper behaviors. We appreciate you taking the time to...

bring this to our attention so it could be addressed. Again please accept our apologies and thank you for being a Rite Aid customer as we value your business.

Dear [redacted],
We are so sorry to hear of this situation and how long this has been on-going. We do want to ensure you that the Attorney General has reached out to us well. To reiterate what we have advised the Attorney Generals Office, your concern has been forwarded to our Risk Management...

Department for investigation. Once the investigation is complete Risk Management will reach out to you directly. We hope to have this resolved for you quickly.
Sincerely,
Rite Aid Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: URL at [redacted] does not say $8.99 explicitly. Home-composed photos are just like any digital photos and are expected to be priced equally. The print price list in attached file does not show passport photo-like print prices.  I have not seen any special passport ID notice when I choose my ID photo for print.
Educated consumers need to be well informed upfront about such print price hike from $0.19 to $8.99. Customers never expect to pay 40 times more when picking up a fully paid online order at store counter. 
Regards,
[redacted]

Dear [redacted],
We are so sorry to hear this has transpired and apologize for the frustration this has caused you. We appreciate you've taken the time to bring this to our attention so we could assist in getting this resolved to your satisfaction. We have partnered with our resources within...

[redacted] and understand a member of their Management Team has been in contact with you and resolved this to your satisfaction. Please let us know if there is anything else we can do for you. We appreciate you as a customer and value your business.
Sincerely,
Rite Aid Customer Care

Hello,
This customer's concern was forwarded to the store's management team to be sure it was addressed and proper procedure is being followed. The District Manager has been in contact with the customer multiple times in assisting the customer to get their refund back. They are working with...

[redacted] through [redacted] as they stated there was fraud involved. [redacted] is following up with the customer to resolve.If there is anything else needed please feel free to contact us back.
Thank you,
Elizabeth C[redacted]@riteaid.com

Hello,
This customer's concern was filed to the store's management team on 3/9/15  and the store manager contacted them back on 3/9/15. The manager was able to go over the coupon process with the customer, apologize for not assisting more while the customer was in the store, and...

provided a $10 gift card for their troubles. If there is anything else needed please feel free to contact us back.
Thank you,
Elizabeth C[redacted]@riteaid.com

We have spoken to [redacted] and have identified where his number was listed with another customer who must have had that number previously. The number has been removed from that other customer's account and we greatly apologize for the inconvenience this has caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate the release of the money which was held up since October.  Now my daughter can use the much needed money.  Thank you for supporting us consumers and being there for us.  This means a lot to us as my daughter needs groceries so badly.
Thank you once again for all of your help in this matter
Regards,
[redacted]

Thank you for contacting us so we can help resolve this for you. Unfortunately we are unable to determine exactly this is in reference to. Could you please provide more information so we can assist. Is there a store involved? Did you provide a service or do a repair at the store?

Hello,
This customer's concern was forwarded to the store's management team to be sure it was addressed and proper procedure was being following. They were contact by the store manager first on 1/5/15. The customer then wanted to escalate the call to the District Manager. The customer was...

then contacted again on 1/14/15. Attached is also an email sent to the customer to provide the policy and see if there was anything else we may assist them with. If there is anything else needed please feel free to contact us back.
 
Thank you,
Elizabeth C[redacted]@riteaid.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that as long as they stick to their word and get in contact with me directly, then this resolution is satisfactory to me.  Yes, I have contacted the State Attorney General as well.
Regards, [redacted]

Hello,
This customer's concern was sent to the management team of the rewards company we are dealing with for this specific reward. They have contacted him to offer the reward he was looking for. The customer has emailed me directly letting me know he has been in contact with someone and...

they are processing the reward. It will just take 2-3 weeks for the process to complete. If there is anything else needed please feel free to contact me back.
Thank you,
Elizabeth C[redacted]@riteaid.com

The issue has been resolved on 2/1/15

Thank you, it looks like it's been resolved. A bad experience but the manager sounds like he knows what he's doing. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are so sorry to hear that this has happened. In order to investigate this properly would you please share the location of the Rite Aid you visited?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
True that Rite Aid did offer that I drive up to the (inconvenient) store location to have the money refunded to a credit card account that I really didn't want the money refunded to in response to this complaint.  And by the way, that money took approximately 4 days from the time I went up to the store before I had access to the funds.  
Rite Aid's response to this is like someone beating you up in a totally unfair fight and then after all buy suing the bully offers to pay the medical bills.I went through a lot of hassle on this whole situation.  On top of waiting months, making many phone calls (I have phone records, notes on all conversations, if anyone is interested), I had to drive approximately 52 miles (driving to the store two times; the regional manager promised the first time that I would get my money but then refused once I arrived).  I had multiple instances of a promised phone call but that phone call never happened and I did not receive a corresponding voice mail either.  Also, the regional manager one time promised that he would arrange for the refund to happen at a store near my house.  But, that never happened.   
Also, your firm demanded personal documents from me.  I did not want to provide these but I was strong armed into doing so due to threat of not being refunded.  I am not sure your firm was even acting within legal guidelines on said demand.
It also caused me mental anguish when, right before I submitted this complaint, that Rite Aid representative said that Rite Aid was going to keep my money.  I was scared because it's tough to gather evidence needed for a court case.  For example, the gift card customer service wouldn't provide a letter that explained what happened, which I may have needed as evidence in court.  Besides that, I had receipts and the cards that didn't work.  But, I am not sure that's enough evidence for court.  
Also, can you please explain how Rite Aid is going to handle these kinds of matters better in the future?  Customers should not have to go through what I went through. 
Regards,
[redacted]

Dear [redacted],
Thank you for taking the time to bring this situation to our attention. We apologize for the lack of follow through and for how long it has taken for this to be resolved. In researching this matters it appears that somehow the $25.00 reward was loaded to an incorrect card that...

was connected to your previous phone number. We can not confirm how that may have happened. We are issuing you a $50.00 gift card that will be in the mail Monday morning to your [redacted] address. Please accept this to cover the $25.00 reward in question as well as an apology for the frustration you have encountered in resolving the matter. Thank you for being a Rite Aid customer and for giving us the opportunity to resolve this for you.
Sincerely, Rite Aid Customer Care

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Description: Pharmacies

Address: 30 Hunter Lane, Camp Hill, Pennsylvania, United States, 17011

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