Rite Aid Corporation

Review: I purchased some products from Rite-Aid. The "NEW" female cashier did not pack the mosquito spray in my bag. When I returned back to the store the next day, the manager said " it was not his problem, he wasn't working that day " and that I have to come back to the store when the manager on duty has to help me only. I believe this manager didn't handle it professional because the regular cashier on duty remember me purchasing the mosquito spray because she had to help the "NEW" cashier with the register.Desired Settlement: Check the register and re-trained the manager. The other workers there said he's an [redacted]. But they are scared their hours will be cut.

Business

Response:

The District Manager of this store, [redacted], reached out to [redacted] to personally apologize for the stores behavior and will be ensuring that all the employees involved are coached appropriately. We are very sorry this has happened but also appreciative that you've taken the time to bring it to our attention so we can resolve the matter. We appreciate and value your business [redacted].

Review: On 5/18/2014, My wife and I went to the Rite Aid store listed in the compliant form to purchase [redacted] Creme Hair Color. I presented the store clerk the coupon that was in the Rite Aid print ad, in circulation with the [redacted] Sunday newspaper. When the store clerk scanned the product and the coupon via the stores register, it only reduce the price to $7.99 and not to $4.99 as the ad states. When I pointed this out to the store clerk, the clerk still refused to honor the discount of $3.00 stating "it is not a manufacturer's coupon". I then pointed out to the clerk that the coupon at the top reads manufacturer's coupon, the clerk's reply was "it has Rite Aid on it, so it is a Rite Aid manufacturer's coupon". I believe that the intent of Rite Aid corporate marketing department is to have this coupon be used as a manufacturer's coupon as it states in fine print "Coupon redemption paid by manufacturer". When the coupon is scanned at the store it is not being discounted automatically by the computer system at the store. Is the problem locally or national? How many people pay the higher amount and the lower discounted amount?Desired Settlement: DesiredSettlementID: Other (requires explanation)

Train store employees about manufacturer's coupons. Make sure stores computer system are up to date, so that when a product is scanned and coupon scanned it syncs together. Have better advertisement so as not to confuse consumer on what coupon to use. Have store clerks call store manager in any question about pricing or advertisement concerns.

Business

Response:

We have tried to reach [redacted] but have not been able to speak to him as yet. We apologize that our store was not able to clarify the ad and coupon. The additional coupon was found in most Sunday papers. That was the coupon that was required to get the product for the $4.99 ad price. We have mailed an $8.00 gift card to [redacted] as an apology.

Review: My daughter and I had been shopping in the store on Friday February 1, 2014, when we noticed they had Picnic table umbrella's on sell for 50% off. I returned on Saturday March 1, 2014 to purchase two of the umbrella'. I went to the clerk and ask for help to purchase 2 and get them to my car. She rang them up and the Price came up twice as much I told her they were on sale for 50% off, the manager [redacted] was the one getting the umbrellas, he said no they there not on sale. I went to the display and the 50% sign had been removed, he placed in on something next to it, and said it had been put there by mistake. I showed him were the tag had been, and he said no there not on sale. Needless to say I left.Desired Settlement: I believe I should be given the Items for the 50% off. And then the tag should have been removed. Thank you for your consideration Sue Richardson

Business

Response:

This complaint was forwarded to the District Manager who reached out to the customer. My understanding is he was able to reach a satisfactory resolution with the customer.

Review: Rite Aid violated my privacy by making me disclose my exact birth date while trying to make a purchase of over the counter cold medicine. I am clearly over 18 as required by law and stated this to the cashier. She said she knows I am but would not let me make the purchase until I would disclose my exact birth date (month, day and year). My privacy was violated and was refused service unless I comply with their unlawful demands. This information was stored in the computer and who knows who has access or how the information is being used.Desired Settlement: Change the policy to ask only if the customer is over 18. Exact birth date not required. Protect and value my privacy.

Business

Response:

Who contacted the customer? : [redacted] DM via email

Describe the root cause of the customer complaint : customer upset that the associate requested his birthdate when purchasing DXM product

What specific action did you take to satisfy the customer? : apologized to customer and let the customer know that the store was supporting policy of the sale of products containing pseudephedrine.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Requiring my exact birth date (month, day, year) and then storing this information in your computer system violates my rights. You are violating the 4th Admendment! "

"Amendment IV"

"The

right of the people to be secure in their persons, houses, papers, and

effects, against unreasonable searches and seizures, shall not be

violated, and no warrants shall issue, but upon probable cause,

supported by oath or affirmation, and particularly describing the place

to be searched, and the persons or things to be seized."

I own my birth date and the information is confidential ... Rite Aid violates their customers privacy and also records this information where it can be distributed, hacked, etc.

I am in contact with the Attorney General of Pennsylvania.

Review: Rite advertises in store photo printing services. The Rite Aid #[redacted] location photo printer does not work. I have lived near the location for the last two years and never once have I successfully been able to print from the machine. I have generally gone to the [redacted] on [redacted] to print photos when needed, but would prefer the more convenient location. Generally I am told the machine was working a couple of days ago but now they are waiting for a tech to look at the machine. Yesterday I was helped by the assistant manager who told me unfortunately the pattern is that the tech looks at the machines and gets it working, but leaves while the machine prints the 100's of pictures that have been loaded in the machine, when it was not working. The machine then malfunctions before the printing is done and the manager now only calls the tech if someone complains. Disgraceful.Desired Settlement: The solutions is that the machine obviously needs to be replaced. Machine No. [redacted] ([redacted] USA Inc.). How can anybody at Rite Aid reasonably look at the cost vs. revenue for the machine and not see that there is an issue. There have been 3 shooting at the Rite Aid in the last 2 years so I know that the location is in a certain category of services and staff. I believe that someone thinks that the low revenue of the machine justifies not replacing the machine since it can be justified that the service is not in high demand, but if the service is not in demand then how can all the service calls be justified. I would request that someone with the authority to replace the photo printing machine (Machine No. [redacted]) at Rite Aid location #[redacted] investigate why I have never been able to successfully print pictures in the store. I would also like to make them aware that [redacted] has opened a new location at the [redacted] Metro station less than .5 miles away, which may justify upgrading the printing machine to stay competitive in a Gentrifying neighborhood. I currently use the [redacted] on [redacted] for my printing services. Rite advertises in store photo printing services - never once have I successfully been able to print from the machine.

Business

Response:

[redacted] DM spoke with customer about the complaint. He looked into the history of photo printer repairs, has operated sporadically for the past several years

What specific action did you take to satisfy the customer? : Customer was out with family and requested that I call him back on Monday afternoon.

Describe the actions you took to prevent this from occurring again : I Have contacted regional photo specialist to submit request for a replacement photo station/printer

Was the customer satisfied with your action? : Y

Will the customer continue to shop at RiteAid? : Y

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am disabled and handicapped. Routinely this store does not have shopping carts. When I ask about the, the staff laugh and say the customers take them. It can be several months before the store ever gets any more shopping carts. The store does nothing to retrieve their carts. The store does nothing to protect their carts.

About nine months ago I was told they were going to get carts with locks on the wheels that would automatically lock when the cart had gone a certain distance from the store. The carts would not be able to leave the parking lot and the employees would be able to retrieve them. I was told they would arrive in about three months. It's six months later and there are none of these carts.

This store doesn't seem to care how much customers are inconvenienced by the lack of carts. I personally have seen people wheeling carts out of the parking lot that contain only a gallon of milk and/or a child or children. Strip mall security takes no action.

For that matter, I have seen shoplifters walk out ther door setting off the alarms and the staff does nothing.

I have attempted to deal with this matter in person and at the corporate level but have been ignored.Desired Settlement: I want this store to honor their promise to me about getting the carts with the locking wheels. I also think it would be courteous of them to provide handicapped and disabled customers with electric carts. Of course, they would have to widen the aisles. I want them to hire security to protect the carts.

Consumer

Response:

---------- Forwarded message ----------

From: **. [redacted] <[redacted]>

Date: Tue, May 27, 2014 at 11:48 AM

Subject: Need to cancel a complaint

To: [email protected]

On Friday I filed a complaint against the Rite Aid on [redacted]

San Diego. Both the store and district managers have contacted me and

I am convinced they are working pro-actively to right the situtation.

I would like to cancel my complaint.

Review: On 4-26-13 I ordered a lift chair from Rite Aid utilizing their website. Total cost approximately $900.00 of which approximately $142.00 was for expedited one day delivery. On Monday 4-29-13 I contacted Rite Aid customer service, via their website customer support chat service, questioning why the delivery date was anticipated to be 5-1-13 when I paid for one day delivery. They informed me that the order had not yet been processed. I told them that I understood that they would need one day to process, and if they didn't process on weekends, that the order should have been processed on 4-29-13 and then it should be delivered on 4-30-13. They were not helpful and I gave up assuming that, worst case, even though not delivered in a timely one day as requested that I would have it by 5-1-13.

Today, 5-1-13, still no confirmation of order or delivery so I again initiated a conversation via their on line chat. I explained the problem and was told that the chair still had not been ordered. First they tried to blame it on my credit card company not authorizing the payment. I contacted [redacted] and confirmed that they had authorized payment on 4-27-13 at 12:03pm. After I pointed this out to customer representative he informed me he would check with his supervisor. He eventually told me that there was an issue with the shipper and that someone would call me on 5-2-13. I explained that was not acceptable and that I wanted a call today and delivery no later than tomorrow. I also stated that I expected a reduced delivery fee since they had failed to deliver in one day. I was then informed that the supervisor said that was not possible. I then asked the representative to ask his supervisor for a copy of any ordering terms and conditions that allows them to take as long as they want to process an order and ship and then expect you to pay for one day delivery service. At this point he terminated the chat so I did not receive a response nor did I receive a phone from anyone today.

There were numerous online websites that I could have purchased a lift chair from. I chose to pay more and utilize a large company rather than order from a company that I was not familiar with. I ordered this chair for my 82 year old father who is very ill and unable to get out of a chair without assistance. He fell and his doctor will not allow him to sit in the chair he currently owns. He also has Alzheimers and doesn't understand why he can't sit in his chair. We keep explaining why and that we ordered a chair for him and he keeps asking when he will get it.

I understand that mistakes happen and I tried to get them to resolve it on Monday 4-29-13 and again today 5-1-13. I am extremely disappointed in the lack of service and resolution. At this point in time my only alternative may be to cancel the order and start over with another company. I hesitate to do this as it will only delay of a chair to my father.Desired Settlement: Immediately delivery of my order and adjustment of the shipping fees.

Business

Response:

Marketing manager contacted customer to get the details first hand. We discovered that the service experience failed and resulted in a lost sale and customer. He apologized for the service failure and ensured that the cusotmer was not billed for the item she ordered and dod not get charged any shipping fees. We are working to correct the internal service failures that resulted on her poor experience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I paid for food items with my [redacted] benefit card and used a coupon for [redacted] Tea. They wanted to charge me tax on the coupon. Is this legal and if so, when did this start? I never in the past had to pay taxes on food even when I use a manufacturers coupon.Desired Settlement: They wanted to charge me tax on the coupon.

Just want to know what the current law is regarding coupon usage.

Business

Response:

Who contacted the customer? : District Manager

Describe the root cause of the customer complaint : taxability of [redacted] Herbal Tea

What specific action did you take to satisfy the customer? : I assured the customer I would check the taxability of the item. she did say the store waived the tax at the time of the transaction

Describe the actions you took to prevent this from occurring again : I am contacting our tax dept to ensure this item is in the system correctly.

Review: I purchased 3 [redacted] cards on 5-10-2014. Only one of the cards worked. I contacted the store and was referred to [redacted]. Neither Rite Aid or [redacted] has resolved the issue. I paid to have 500 put on each card and only received 500 total. I have the receipts and the cards. Rite Aid said they could not refund the money and [redacted] keeps sending the same generic email. I have tried for 5 days to resolve this issue and have not received any assistance. I am a single mother and cannot afford to just give $1,000 away. Thank youDesired Settlement: I would like to receive replacement cards for the two cards that did not work. I purchased them to use and vacation and would like to add them to my pre-paid card. Thank you

Business

Response:

We have partnered with [redacted] who had placed a block on the customer's card because she had tried to enter numbers that were not valid. They removed the block and the money is in her account. We greatly apologize for all the confusion but we do believe the matter to be resolved to [redacted]'s satisfaction.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The cashier ripped me off. On a prior visit to Rite Aid my receipt printed with a string of coupons all offering different levels of savings on a Rite Aid branded product. I presented the long printed string of coupons to the cashier when purchasing the product and asked to redeem them. Only one coupon could be used per product purchase, I was purchasing two products and she chose the lowest valued two coupons and scanned them in. When I indicated that I wanted to redeem the higher valued coupons she protested that it was too late and that it was my fault for not ripping them apart. I asked her to return the items and do the transaction over again if need be using the proper coupons. She reluctantly re-scanned the items over but when I returned home I realized she still did not use the highest valued coupons and worse still did not return any of the unused coupons, she kept all of them so I have no coupons and no recourse. I feel that I was cheated of the savings offered and further still felt as though this was done vindictively since I protested her actions. Rite Aid Store #[redacted] Cashier #[redacted]Desired Settlement: I would like the two additional dollars I would have saved if she properly scanned the coupons in. I also feel the cashier should apologize for her lack of customer service and general apathy toward customers, the experience was extremely unpleasant and I am now considering taking all my prescriptions and business to another pharmacy.

Business

Response:

DM [redacted] conteacted the customer.

Customer said that he had multiple coupons and the cashier on duty chose which ones she wanted to accept; she also kept one of his coupons for a value of 8$, as well as 7$.

What specific action did you take to satisfy the customer? : I told the customer that I would immediately set up to meet with the cashier who handled the transaction; I do not know why she handled the transaction this way, but I told him that this would be addressed and is completely unacceptable. I told the customer that we owed him 15$ from the benefits he earned , so I will have the store manager prepate him a 15$ giftard

Describe the actions you took to prevent this from occurring again : I will sit and talk with cashier to see why she did what she did with the coupon; unless she has a valid reason for handling the coupons this way, she will be documented for poor customer service. In either case, she needed to hand the customer back the coupon that was unused and failed to do so, all while giving the customer an attitude

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I consider myself as a loyal customer and Rite Aid has been my primary pharmacy since 2008. This is more like a friendly warning from a loyal customer rather than a complaint. I like using coupons for my shopping and I really spend time to make sure that the coupons I am printing/clipping are legitimate. However, whenever I go to your store #[redacted], I feel coupons are not welcome, even frowned upon. My latest interaction was with the cashier #[redacted]. I bought more than 10 products, and I have a coupon for 2 of the items. She scanned these products first and asked me whether the coupons are for these products. She said they cost lower than the coupon values. I told her that this is not the case and their system applies uprewards automatically, so they seem cheaper, but if she keeps on scanning other items, the total will definitely be higher, and also some other cashiers know how to handle it and they make sure to apply manufacturer coupons first, then uprewards are applied later. Her response was brief: "NO". She didn't give any explanation, didn't pay any attention to what I am saying, just simple "No".Desired Settlement: I just need your coupon policy. I look at it on your website but couldn't find it. I would appreciate a detailed coupon policy. My main concern is that I think your cashiers in store #[redacted] are very inconsistent. I visit 5 other stores near my home and my work, this is the only store where I feel associates are not helpful, they just make random decision, and don't seem to bother to explain to you.

Business

Response:

Who contacted the customer? : Store Manager [redacted]

Describe the root cause of the customer complaint : Customer stated that his coupon was not accepted

What specific action did you take to satisfy the customer? : I called the customer and I left a message on his voicemail. I gave him my name, the store telephone number as well as the time and days that I will be working. I will follow up with another call this afternoon as well as a tonight.

Describe the actions you took to prevent this from occurring again : held take ten meetings with all associates to review coupon processes.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Rite Aid is charging its customers a fee for a charity called [redacted] whenever a purchase is made. Rite Aid is not informing their customers of this practice or asking their permission to do so. I have had this charge as high as 10% of the bill. This type of charge negates any savings the customer might have made on a sales item.Desired Settlement: This practice needs to stop.

Business

Response:

Dear [redacted],

We sincerely apologize for any inconvenience or lack of explanation around our [redacted] program. We are hopeful after explaining the program and opting you out of the program that we were able to resolve this concern to your satisfaction. In addition, the offer still stands for a refund for any and all contributions to date. Again please accept our sincerest apology for the lack of clarity and proper explanation. Please let us know if we can do anything more for you in regards to this matter. Thank you for being a loyal Rite Aid customer. We value and appreciate your business.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I am very unhappy with the Revdex.com for giving out my name and private telephone number to Rite Aide. You should have gotten my permission to do this. I received a phone call from Rite Aide personnel explaining their position.Their written response would have been adequate, though it is far from the truth of the matter.

Review: On June 15, 2014, I visited the Rite Aid location at 186 White Horse Pike in Berlin, New Jersey. I went to purchase Rite Aid 200 count Allergy Relief medicine that had a sticker that indicated the item was on sale for $13.49. I made the decision to purchase the 200 count bottle instead of the 100 count bottle as the 200 count bottle was the one that is on sale. Upon reaching the cashier, I was advised that the price of the item was $14.99. I indicated to the cashier that the item is on sale for $13.49. I was advised that I was not eligible to receive the sales price as I had not yet obtained a "Bronze Level" on the Wellness Program. I do not believe that the sticker indicated anything that mentioned restrictions regarding the Wellness Plan level. I believe that Rite Aid is being deceitful, dishonest and misleading. This is consumer fraud by deception.Desired Settlement: Rite Aid should honor their sales prices. There should not be any levels in place to limit customers in receiving the store discounts. I also believe I should be refunded the cost of the product (if not trebled) as this is clearly consumer fraud.

Business

Response:

We appreciate the feedback on our signage and will surely pass this information to our marketing team as we in no way wish to mislead our customers or appear dishonest or deceitful. We reached out to [redacted] to apologize and offer a gift card as an apology. The feedback has been passed to our marketing department. We also apologize that the cashier working was not able to offer a satisfactory explanation and she will be coached as well. We appreciate your business and sincerely apologize.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: RE: Store#[redacted] / Register#* / Transaction# [redacted]

Contact: [redacted]- Identified herself as Asst. Store Manager

We purchased 1 package of Mucinex D 18 ct (SKU#[redacted]) advertised on sale at $12.99. The register scanned the item at 16.99, even after we entered our our discount card number it did not ring up at the sale price. We did not notice the error until we were leaving the store. We returned to the pharmacy's register and explained the situation. The cashier verified that the item was in fact on sale and paged the Assistant Manager, [redacted], who refunded the difference but could not explain why the register did not ring up the item correctly. We then asked her to honor their "Rite Aid Price Accuracy Guarantee to Our Customers" which states that "If the scanned price on any single item is more than the current advertised price, shelf label or sign, you will get that item for free at the time of purchase". She stated that she could not honor the policy because when she rang it up, it did show the correct advertised/sale price. I advised her that I was not sure what she did or how she did it, but when it was rang up the first time it rang up at regular price even after my discount card# was entered and accepted. I proceeded to ask her again to honor their policy which was framed and hung by the register. She said that she did not have the authority to refund or honor the policy and that I had to speak with the store manager who was conveniently unavailable. She asked me to return to the store the next day if I wanted my money back. I was very dissapointed and upset over the blatant disregard for Rite-Aid's "Guarantee to [their] Customers".Desired Settlement: Since the cashier refunded the difference by providing a price adjustment, I am only looking for Rite-Aid to honor their policy and refund the remaining balance ($13.16 vs. $14.xx - since I had $1.00 in rewards loaded on my card which was applied to this purchase). Nothing more. Nothing less.

Business

Response:

Dear [redacted]

It was a pleasure speaking with you today. I am happy to hear that the district Manager called you and issued your $18.00 refund. I am sorry that this happened to you in the first place and we value your business. The District manager said that he will address this with the store to make everyone's expirance a great one when they shop. Thanks again.

Manager Custome Support

Review: CONTAINER OF EMERALD NUTS WAS MARKED AT 2.49 BUT CASHIER SAID IT WAS MISMARKED RIGHT PRICE WAS 8.99 ON SALE TO 4.99 BUT SHE WOULDN'T HONOR MISMARKED PRICEDesired Settlement: ITEM PRICE HONORED

Business

Response:

Dear [redacted],

Thank you for contacting us. I am very sorry for the issue you had with your local Rite aid. I will be more than happy to honor the sale price. I will notify upper management about the issue with the store personal and have it addressed. I will be mailing you a $10 gift card and it will go out today. If you need further assistance please call me at [redacted].

Manager Customer Support

Review: Location: Rite Aid [redacted], CA [redacted] ###-###-####

Item: 1 bottle of [redacted] priced at $1.49 from the refridgerated section

Price: $6.99 charged as a 6-pack

Resolution: Refused to honor advertised price, acknowledged mis-pricing, didn't fix it for myself or others

Rite Aid in Del Mar tried to charge me $6.99 for a $1.49 bottle of [redacted]. It was clearly labeled $1.49 and they admitted it, but they still wanted to charge me the wrong amount! I saw the receipt (still have it) and it was charging me for a 6-pack. There's no way this mistake should happen because my bottle is straight from the fridge where all the bottles are individual. They didn't care and I had to get a refund. The clerk was rude, but I don't care about that as much as the fact that they refused to not rip me off or fix the problem.

They even suggested maybe I took a [redacted] out of a 6-pack, but I didn't and an easy walk over to the fridge section would prove it. The bottle was cold and refridgerated, and none of the 6-packs are. They admitted someone in their staff probably split up a 6-pack. At the least,y there are 5 more bottles (if not 100s) with this same problem and they don't care to fix that. At this point, it's basically intentional because they refused to do anything. They seemed too busy to care.

I called the store to speak with management but the manager was too busy according to the employee who answered.

You can see my [redacted] review of the incident:

There were also other price mistakes on other items, but this was the biggest one. Price mistakes seem to always be in their favor.Desired Settlement: The store clerk should be fired and management disciplined. I used the receipt to give negative feedback for the clerk. I can look up the clerk # again if it matters. An apology is too late. But I'll take [redacted] and/or a tax-deductable donation to my local elementary school.

Just so you know, in the state of California, this is highly illegal and you will be fined or sued sooner or later. It's $100-$1000 fine per violation and yes it's actually enforced when caught. [redacted] and [redacted] lost exactly this kind of lawsuit recently. See California B&P 12024.2:

(a) It is unlawful for any person, at the time of sale of a commodity, to do any of the following:

...

(2) Charge an amount greater than the lowest price posted on the commodity itself or on a shelf tag that corresponds to the commodity, notwithstanding any limitation of the time period for which the posted price is in effect.

(b) A violation of this section is a misdemeanor punishable by a fine of not less than twenty-five dollars ($25) nor more than one thousand dollars ($1,000), by imprisonment in the county jail for a period not exceeding one year, or by both, if the violation is willful or grossly negligent, or when the overcharge is more than one dollar ($1).

Business

Response:

The field leaders were notified and worked with the store manager. The store manager reached out to the customer to personally apologize and has coached his staff. We greatly apologize that this happened and are working to ensure it does not happen again. Thank you for notifying us so we could resolve this issue.

Consumer

Response:

Thank you, it looks like it's been resolved. A bad experience but the manager sounds like he knows what he's doing. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased item today at Rite aid that cost $4.29. When the girl enter the information she charged me $5.00. $4.29 for the item, .34 for taxes and .37 for Kidcent Contribution. When I asked her how come $5.00 total she just looked at me, hand me the receipt and never mentioned if I would like to make a contribution?? Its not the .37 they added on my bill that bothered me its the fact that they are taking the money from the consumer and not even asking if we like to make a contribution. As I was walking out I noticed the .37 contribution on my receipt and I asked her " do you always take money from the consumer without asking?? " She looked at me like to say "Oh well" and turn her head to handle the next customer. I waited a few more minutes to see if she ask the next one in line. Guess what - she did not, meaning Rite Aid is taking contributions from the consumer and not even asking the consumber first.Desired Settlement: I want Rite Aid to implement a policy and procedure in the store to ask the consumer first if they like to make a contribution ( and if they agree I'll be back to check it out.) And I like apology from them for taking my money without asking me first.

Business

Response:

Who contacted the customer? : [redacted] DM

Describe the root cause of the customer complaint : cashier was short and did not explain Kid cents

What specific action did you take to satisfy the customer? : called customer and explained the program to her, told her she could opt out

Our cashiers do not have the ability to opt in a customer to Kid Cents. The decision is only made from choosing the option from a customer facing pin pad.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I consider myself as a loyal customer and Rite Aid has been my primary pharmacy since 2008. This is more like a friendly warning from a loyal customer rather than a complaint.

I like using coupons for my shopping and I really spend time to make sure that the coupons I am printing are legitimate. However, whenever I go to your store #[redacted] ([redacted], CA [redacted]), I feel coupons are not welcome, even frowned upon. I have been rejected a couple of times even if my coupons were for the right products.

Today, I tried to buy a couple of times, and again I had a couple of coupons. When the cashier scanned the items, uprewards on my account got deducted first, so she wasn't able to scan the coupons. I had the same problem before, and when I contacted customer service, I was told that the cashiers know how to prevent this, however she had no idea. (I am intentionally skipping her name, because I think she is not the only one - I don't want to blame anyone, I just want to have a smooth experience.) After 2 trials, she wasn't able to scan my coupons, I tried to explain her that the uprewards are being deducted first, but she had no clue what I was talking so I just got angry and left.

I went to another Rite Aid Store #[redacted] ([redacted], CA [redacted]), and had the same items in my cart and a couple of other ones , and I did use all my coupons. The cashier, [redacted], did her job, she checked that the coupons were valid for the items, but she was professional and kind. [redacted] was a good example.Desired Settlement: I just need your coupon policy. I look at it on your website but couldn't find it. I would appreciate a detailed coupon policy to which I can refer in store when cashiers refuse to take my coupons.

However, more than that, I feel you definitely need to train some of your cashiers better. I understand they can't know everything. Dealing with tons of different people every day is hard, and I feel empathy. However, I believe making everyone welcome at the store and as long as the coupons are legitimate and valid for the items, honoring the coupons is part of their job.

Review: Rite Aid now offers a service clipping manufacturer's coupon to the welness plus card. I've clipped several dozens of coupons to the card , and made 2 attempts to redeem those by purchasing correct items. The savings never came off. I started checking and noticed that the card number Riteaid has assigned to my account is different than the physical card I hold. I contacted them and told them about the problem - and the response was that it did not matter because the savings should still come off as those two cards (the one mentioned online , and the physical one I hold) are 'merged together'. Personally, I do believe that different card id created this problem. Anyway, when I contacted them I provided all the information, and then repeated it again, when they requested. I also asked them to fix the issue, so that their system points to the correct physical card that I hold. That request was rejected. My multiple attempts to follow up with them on the issue were ignored. Not to mention they never even offered to reimburse me for the savings that were advertised but never applied. I do not know whether other people have been able to take advantage of these so-called savings - or mine is just a one-off case - but to me this looks like a consumer is being led to believe they are saving money, yet the promised savings never materialize.Desired Settlement: fix the issue with card so that set up points to the ONLY PHYSICAL card I own - which is [redacted]. Also, issue a refund of the savings that were supposed to come off but did not.

Business

Response:

Customer was contacted to explain the wellness+ program and customer was sent a $20 Rite Aid gift card via mail.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My Sister who is disabled recently bought a phantom scooter from Rite Aid store [redacted] located at [redacted], [redacted]. It was on sale- so she thought it was a great buy. She took it home and realized it didn't work. Battery does not charge. She tried to return the item and was told by the branch Manager [redacted]- and I quote " You bought it already and that's your problem. Further more its been sitting there for years and yes I know its not working but Corporate told be to sell it just as is- so it went on sale . End quote.Desired Settlement: full refund of amount paid or exchange item

Business

Response:

The District Manager has contacted the customer and resolved the situation. The customer returned the item to the store for a full refund and is satisfied with the resolution. Store personnel will be coached. Please close