Rite Aid Corporation

This case has been closed, 11/14/16. Per the case comments Leadership team has tried contacting the customer numerous times and have left a message explaining...

who he was, the reason for the call and that he would like to speak with customer. If the customer cannot reach Leadership team, the customer is to call the Regional office at ###-###-#### and asked to speak with DMA Karlene.

Dear [redacted],
We are so sorry you have had this customer experience in one of our stores. We have worked with the Store Manager who we understand you have talked with as well. One last thing we would like to do is just verify the phone number you wish to use as your alternate Wellness ID. ...

It does look like we have 2 different numbers for you in the system. If you could reply to the Care Center Rep who you have been working with we will just ensure that one last piece is resolved. We sincerely hope this has been resolved to your satisfaction and if not please let us know. We value you as a customer and appreciate that you've given us the opportunity to correct this situation by bringing it to our attention.
Sincerely,
The Rite Aid Customer Care Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting...

this response because:I was at the Rite aid yesterday evening but they had no clue what I was referring to when I asked for the passport photo retake. Can the business call me one more time to strating  it out ? May be they can send me some written response with the name of the store manager so the employees on duty would know what to do ?
Regards,
[redacted]

Dear [redacted]
We are sorry you had this unacceptable experience in on of our stores. However, we appreciate you taking the time to bring it to our attention so it can be resolved. It appears the Pharmacy District Manager had some trouble reaching you but was finally able to speak to you...

concerning this matter. As discussed on that call the Pharmacy District Manager has visited that store to review the work flow process and retrain them to make sure they won't miss any prescriptions that need to be filed. Again please accept our apologies and please let us know if this was not handled to your complete satisfaction.

The District Manager of this store, [redacted], reached out to [redacted] to personally apologize for the stores behavior and will be ensuring that all the employees involved are coached appropriately. We are very sorry this has happened but also appreciative that you've taken the time to bring it to...

our attention so we can resolve the matter. We appreciate and value your business [redacted].

Hello,
I appreciate you bringing this to our attention.  I have informed our Leadership Team of the customer's concern so they can look into the sales being misleading.  A member of their team will contact the customer within 24-48 hours.  The price highlighted in our Weekly...

Circulars as what the customer pays, is with the Wellness+ Card; therefore, this would be the advertised sale price for the week.  The additional savings is with the Manufacturer's Coupon found in most Sunday papers.  My apologies for any confusion this may have caused when shopping at Rite Aid.   
Carrie F**
[redacted]@riteaid.com

Review: On Saturday 10/18/2014, I visited Rite Aid because I needed cash back from my debit. I bought a soda and [redacted] Wipes so I could get cash back. After scanning my items, I chose the $20.00 cash back item and the cashier said I can not get cash back. I asked her why and she said because we just opened. I find her response to be non sense and it should not matter. That was a small amount, plus when customers need change throughout the day, the manager(s) have a place to get customers change when low/needed.Desired Settlement: The cashier simply lied because she did not want to give me change. I bought two items giving my business to get cash back and was denied. So I had to walk all the way to the bank and get charged a $3.00 fee because my bank was not near, then back to my destination which was a huge inconvenience for me. I deserve a refund for the miscommunication and inconvenience.

Business

Response:

Dear [redacted],

We are so sorry you had this experience at our store. Unfortunately there are times when we are currently unable to provide cash back. We realize this is not good customer service and something we are trying to resolve so this is no longer a pain point for any of our customers. We appreciate you sharing this frustration with us so we can work towards resolving the issue. We hope to have this resolved with an upgrade that is planned for next year. Again please accept our apologies for this current limitation we are faced with.

Sincerely,

Rite Aid Customer Care

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

No store credit was issued for the inconvenience.

Regards,

Review: I visited the [redacted] Rite Aid (located at [redacted]. & [redacted]) on Friday, April 18th. I was going to purchase some shampoo & conditioner. On the brand that I buy, [redacted] Tone Correcting Shampoo & Conditioner, there was a bib tag hanging with the offer "NEW RITE AID VIDEO VALUES $5 off 3* Coupon Available Any [redacted] Hair Care Products (Excludes [redacted] and Trial Sizes) *Get this offer when you watch a short video at riteaid.com. watch video - 3/30/14-4/26/14".I proceeded to the website and watched the video, at the end of the 2minute and 36 second video I was then prompted to "Log In" to my Rite Aid account, or create one. I did not have an account, so I created one right there in the store after watching the video. I then tried to find the rewards and they did not show. I proceeded to ask the cashier where to find the rewards and she stated that "you need to print the coupon". I explained to her that there was nowhere on the sign stating you had to print the coupon. It only states to watch the video to get the coupon available (which I assumed I would get a code to show at check out at the end of the video). Nowhere on the ad did it say you needed to print a coupon to redeem. Looking at the website I could not find anywhere where it stated on the video values tab that you had to print a coupon. I proceeded to ask if they would be able to honor the offer as the tag was greatly misleading and I had just spent my time watching the video and creating the account in store, just to be told "No". Had I known I had to PRINT and bring in a coupon to begin with, I would not have spent about 15 minutes of my time watching a video, then signing up for an account, and then searching for where my offer "code" or however I was supposed to recieve my $5 off was. Anyhow the store manager refused to honor this VERY misleading ad, thus the reason for my complaint.Desired Settlement: DesiredSettlementID: Refund

I would like to recieve the $5.00 off coupon. I also want Rite Aid corporate marketing to print on these Video Value ads "watch, print coupon, and save" not just watch and recieve coupon. Does not indicate how coupon is recieved on lable. VERY Missleading as it appears to be instant in store coupon.

Business

Response:

The District Manager reached out to the customer and offered a $10.00 gift card for the inconvenience. Some sort of system issue prevented the video value coupon from loading to the customer's acct for immediate use. This has been escalated to the IT department and is being looked into. We apologize for the malfunction in our process and value you taking the time to reach out to us.

Review: Went to rite aid to load my [redacted] prepaid card. Provide the clerk $109. Went home and called the card to realize no money was load and the clerk gave me someone else stub. went to the rite aide and contact [redacted]. manage stated he reviewed the camera and saw the exchange but that the stores was not responsible for the lost funds. Now I am out of $109 dollars. please assist.Desired Settlement: Would like my [redacted] card loaded with the money I provided the clerk. $ 109

Business

Response:

The store resolved this complaiont for the customer after this was recieved. The money was refunded. His issue regarding the lack of servuice and rude staff has been addressed by the leadership team.

Review: On February 28, 2014 I received an invitation to complete the hair care survey to get 5 +Ups (store money) loaded onto my card on or before March 20, 2014. I finished up the survey successfully and waited for the reward. But 5 +Ups were never loaded. I contacted Rite Aid and attached their letter. Here it is: "Dear Valued Rite Aid Customer, Your feedback is important to us. Please take time to complete a brief survey by clicking on the link below. After completion of the survey, a $5 +UP* will be loaded directly to your card on or around 3/20/2014 with an expiration of 4/3/2014 (limit one per card)." I've got a replay where I was asked to forward the letter again and specify the date of the survey. Finally they replayed: Dear [redacted], Thank you for contacting us about the survey the email should state that when you do a survey in the future you will get a $5.00 plus up unfortunately you do not get one for getting the email, so keep an eye out for surveys from Rite Aid." I am tired of writing to Rite Aid back and forth and getting nothing.Desired Settlement: 5 +Ups

Business

Response:

Our records indicate that the survey was only 80% complete. Unfortunately since it was not 100% completed the transmission did not include her in the list of recipients for the $5.00 +Up. We called the customer and left a message explaining this and issued her a $10.00 gift card as an apology. There may have been a system error or glitch that the survey only showed 80% complete. We sincerely apology for the miscommunication.

Review: Saturday, 7/6/2013, I returned an item Vitamin C Melt that I purchased at Rite Aid at regular price $8.99 with a $2.00 coupon. Price $7.19. Did not open the item. But I then saw a buy one get one free advertised week of 7/6/13. I returned the $7.19. Assistant Manager did not honor the price with coupon so I got the $7.19 but not in cash. Then did the exchange for buy one get one with the $10.99 Vitamin D gel plus the Vitamin C Melt which the Assistant Manager give for $7.19 credit. At first I got the tablets which I thought were soft gel. What I owed at the end was $3.80. $7.19 plus 3.80 = $10.99 for a total (Buy One Get One Free) because it said the consumer will pay the higher price of the BOGO which I did. The Assistant Manager (sorry I can't remember his name big stocky [redacted] man -- the only Assistant Manager at the [redacted] Store#[redacted].

Today I return both items unopened and the Manager [redacted] refuse to honor the full $10.99, and not including the value of the $2.00 coupon of the Nature Made manufacturers coupon. [redacted] give me $7.80 for the lowest price vitamin C when I paid full price for the highest price vitamin D soft gel ($10.99).

The Manager, Assistant Managers, and store clerks have been rude during some of my visits when returning or exchanging items as well as dishonest in returning the correct amount or exchange amount of items. It was the Rite Aid staff that does not want to give a full refund first which causes the problems. He also said he would not do any refunds in the future. When in fact it was not me who did the refund transaction. I have no problem not shopping at this store which I can tell you I have spend from $75.00 to sometimes $150.00 a month! And I am happy to say that I have cut back from spending my money in that store.Desired Settlement: I want the correct refund amount and an apology for their rudeness for not refunding the full refund amount. Transaction #[redacted]; transaction #[redacted]; and transaction #[redacted] which a dollar was added to get the $10.99 Vitamin D soft gel.

Business

Response:

District manager was unable to reach by phone or leave a message because voice mailbox has not been set up.

Rite Aid will honor customer's request for refund and DM sent letter of apology with $25 gift card. Will continue to try to reach out to customer.

Review: Purchased 2 folding camping chairs from Rite aid that were faulty due to the stitching coming apart after 2 uses. I returned them and was given 2 more and the same thing happened to the new ones. I was told that I could not return these. I contacted Rite aid support and was told they would get back to me within 24 to 48 hours. This was on Aug 15th. I even called and left a message with no return call or E-mail. The person I dealt with was Kyle a Cromwell. His # is [redacted]. His e-mail is [redacted].

This was the message he sent me after my first contact.Ron,

Thank you for bringing this to our attention. We take all product concerns seriously and have sent this to our category management team to address and follow up with you in 24-48hrs

Thank you,

Team Lead

Rite Aid Customer Support

[redacted]@riteaid.com

Ph [redacted]

Business

Response:

We greatly apologize this has taken so long to be resolved for you. Our buyers have partnered with the vendor and worked with you to offer an acceptable solution. We sincerely hope you find this matter resolved to your satisfaction and we apologize for the inconvenience. Thank you for your patience and for being a valued Rite Aid customer. We also thank you for bringing this to our attention so we could address the issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 7/14 I went to ride aid to purchase a few item,when it came time to used my debit card I was told that the card did not go thru and I needed to try again,I did and this time it work,What I did not expect was to see two different charges on my debit card for the same day,This my not sound like a big deal but I was charge 8 cent extra,I ask ride aid what item in the store cost 8 cent ? this was because they (r/a) said that my debit card did not work the first time so ride aid decided to charge me 8 cent. IF RIDE AID DID THIS TO EVERY CUSTOMER THEY WOULD HAVE STOLE MONEY WITHOUT ANYONE KNOWING...PLEASE LOOK INTO THIS...THANK YOU please make sure and check that this is not a new way of stealing from consumer.(10 cents,12cents,it all add up)Desired Settlement: make sure that this was a one time mistake and not a new way of stealing from consumers..

Business

Response:

Thank you for contacting Rite Aid about your concern. Rite Aid apologizes to you for the charge on your credit card. We appreciate you letting Rite Aid know so we can fix the issue. The DM Michael D[redacted] has called your number several times and has not been able to reach you. He will credit your card back for the 8 cents. He would also like to speak to and he would like you to call him at his number ###-###-####. Please feel free to call Rite Aid if you need any further assistance with your issue. We appreciate your business and look forward to serving you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am insured through [redacted], who works for [redacted]. Our insurance specifically covers receiving the vaccine for shingles (Zostavax) at 100% for people under 60 years of age. This is something that [redacted] and [redacted] agreed to. Rite Aid Pharmacy and [redacted] are the two pharmacies with which [redacted] has contracted to provide this vaccine to their customers.However my attempts to obtain this coverage through Rite Aid has been a complete failure. The problem is that despite the existence of this contract to provide the vaccine to people under age 60, Rite Aid asserts that they WILL NOT process any claim for people under 60. I must pay out of pocket for the vaccine at a cost of over $300.Unfortunately [redacted] claims that they can do nothing about this situation. That is hard for me to believe but that is what they say when I speak to them about the situation.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Rite Aid must honor the terms of the contract they have with [redacted] to provide the shingles vaccine to people covered by [redacted]. No excuses.

Consumer

Response:

Hello.

Review: I was told by the [redacted] that when purchasing a newspaper from a local store that NO SALES TAX was to be collected, just the price of the paper.This store collects the sales tax, and I spoke with [redacted], the store manager, who said this is their practice and that I had to pay the tax.Other stores in the area advised that I submit this form to you, as they discount the price of the paper to include the tax, thus making the total of the paper the original price.

Product_Or_Service: AJC newspaperDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to see that this store is required to sell the newspaper what what the [redacted] said they should be charging -- just the price of the paper without the tax.

Business

Response:

Unfortunately we are unfamiliar with this law and feel we are charging correctly. Thank you for bringing this to our attention so we could look into this further.

Review: Dear Sir or madam,

I would like to file a complaint regarding the service provided at the Rite Aid Pharmacy located at [redacted], WA [redacted]. I came to that pharmacy location on Sunday morning (between 8 to 10:30 am) June 22, 2014. I approached the counter, and asked for morning pill (planB). The pharmacist was an [redacted] woman in her late 40s. She gave me a judging look, and with raising her voice answered my question rudely with her raising her voice. I could not even ask for more detail, as she quickly turned her back on me. Note that there were no other customers at that time.

It took me a while to fine the pill, and I went back to the counter to ask if it is covered by insurance. The same pharmacist, again, with raising voice rudely answered me, NO; even when I gave her my insurance card to check. She refused to take my insurance and, again, turned her back on me. The cost of the pill was $50+tax.

After I came home, I felt so humiliated by her look and judging act. I could not believe that Rite Aid would hire this type of pharmacist and I could not even imagine that the pharmacist can act inappropriately, and unprofessional. It is her job as a pharmacist to give equal service regardless her religious beliefs. A few days later, I was told by my coworker that the pill should have been covered by our insurance card. I went and checked my insurance provider and it turns out the pill IS covered by my insurance. The cost should have been about $8. But since I don’t have the receipt anymore and I only have my credit card statement, I cannot submit a claim to my insurance provider.

As cited from National Conference of State Legislatures; Denver, Colorado. For the state of Washington:

“Washington RCW48.43.065 allows for no individual health care provider, religiously sponsored carrier, or health care facility be required by law or contract in any circumstances to participate in the provision of or payment for a specific service if they object to so doing for reason of conscience or religion.

Also: On June 1, 2006 the Washington Board of Pharmacy approved proposed rule language regarding a pharmacist’s responsibilities in dispensing a lawful prescription. This language would amend Washington Admin. Code 246-863-095 to prohibit a pharmacist from delegating the decision not to dispense prescriptions for any reason.”

I believe that the pharmacist violated the aforementioned law. As a customer, I have the right to be treated equally and with respect. I want Rite Aid to provide me with reimbursement of $47 ($50+10%tax - $8) that is the mount that the insurance company would have paid for the pill. In addition, I vehemently believe that Rite Aid should take disciplinary action towards that particular pharmacist.

Sincerely,

[redacted]Desired Settlement: I believe that the pharmacist violated the aforementioned law. As a customer, I have the right to be treated equally and with respect. I want Rite Aid to provide me with reimbursement of $47 ($50+10%tax - $8) that is the mount that the insurance company would have paid for the pill. In addition, I vehemently believe that Rite Aid should take disciplinary action towards that particular pharmacist.

Business

Response:

Thank you for taking your time to contact Rite Aid about your problem. We do apologize that you were not treated well. Please know that we do appreciate that you let us know what had happened. Rite Aid does take your complaint seriously and will follow thru with the associate that you felt offended by her actions. We do hope that you will continue to shop in our stores as we do value you as a loyal customer to us. If there is anything now or in the future that needs our attention please do not hesitate to contact us. Thank you.

Review: I entered the store and asked associate for the loaction of a cell phone charger. She said Aisle #13 and she would have to get the key to unlock the charger when I found the one I wanted. She went and helped other customers while I waited. After she was finished, she unlocked the charger and walked me up to the register. She helped another customer waiting at the register. After that she started to ring up my purchase and as I was looking away, she set my item down and helped the customer standing next to me, who had come up behind me, and after she had started to ring up my charger. I asked her why she rang that customer up ahead of me and she became rude and discourteous. I told her that was tacky and asked for her name. She tried to hide her name badge as she mumbled something under her breathe. So I asked her to write it down on the receipt to make sure I had it correctly. "[redacted]"

My question is: Is it policy to make your customers wait 3 times while your associate helps other customers? Why are some customers' time more valiable than others'?Desired Settlement: I would like a member of the management team to contact and explain her actions. I have been a loyal customer of Rite Aid for many years and have my prescrptions filled there. As a loyal cistomer I am entitled to a discount on my purchases which were ignored by [redacted].

Business

Response:

We are so sorry to hear that this has happened. In order to investigate this properly would you please share the location of the Rite Aid you visited?

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The location of your Rite Aid store is in [redacted], Calif. The clerk's name was [redacted]. I want to be assured other customer's are not subject to her abuse.

Regards,

Business

Response:

The Store Manager, [redacted], reached out to [redacted] to personally apologize for this situation. [redacted] will be coaching and taking the necessary actions with [redacted] to ensure the proper customer service is offered going forward. We are very sorry that this happened but also appreciative that you were willing to take the time to bring this to our attention so we could resolve the issue. [redacted] is waiting for [redacted] to come back into the store so she can provide him with a refund and another apology in person. Thank you again.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I got my current phone number over a year ago, and this whole time, Rite Aid has been calling me about prescriptions being ready for someone who is not me. This person probably had my phone number before me. Unfortunately, I've tried contacting both this Rite Aid branch and the national custom service, and no one has been able to remove me from their contact lists. I get tons of phone calls from them and it's really obnoxious. I've never done business with them. Please help! Thanks very much! -[redacted]Desired Settlement: I would like them to take my phone number off all contact lists.

Business

Response:

We have spoken to [redacted] and have identified where his number was listed with another customer who must have had that number previously. The number has been removed from that other customer's account and we greatly apologize for the inconvenience this has caused.

Consumer

Response:

I'm disappointed that I had to go to the Revdex.com at all to resolve this -- I called the company themselves a number of times over the course of several months, and no one resolved my issue. However, I'm glad they've taken care of it now. Thanks, Revdex.com!! I really appreciate the help.

Review: Below I am including the correspondence between Riteaid customer service and myself. I want to stress out that my complaint is not with the store, but with the corporate customer service. When they offer did not work as it was supposed to - instead of fixing it and making it right, they tried to justify why it should not work.

From: [redacted], [redacted] ([redacted])

Sent: Wednesday, December 04, 2013 11:55 AM

To: '[redacted]'

Subject: RE: issue at check-out

Thank you for your response, and I do not mean to be rude – but that explanation does not make sense to me – I am sorry.

The off total coupon is supposed to be applied to the subtotal – before the manu coupons and up-rewards. There is no stipulation on the $4 off $20 coupon that the $20 should be spent AFTER up rewards/manu coupons.

That coupon should be honored, as I met the requirement for the transaction.

From: [redacted] [mailto:[redacted]]

Sent: Tuesday, December 03, 2013 5:58 PM

To: [redacted], [redacted] ([redacted])

Subject: RE: issue at check-out

[redacted],

Thank you for your reply. I see that the coupons were scanned. What I believe happened was, the Up Rewards and two $3 manufacturer’s coupons you used brought your total down below $20, voiding the $4 coupon.

Please let us know if you have any further questions.

Thanks,

Rite Aid Customer Support [redacted]

From: [redacted], [redacted] [mailto:[redacted].[redacted]

Sent: Monday, December 02, 2013 10:40 AM

To: Customer Service

Subject: issue at check-out

Hello,

This is copy of the ticket I created online on riteaid.com yesterday – however, I never got an automated response email, so I am re-sending it:

Hello - I had a problem checking out at Riteaid 2612 yesterday.

I purchased a [redacted] vitamin D gummies, and [redacted] vitamin D vitamelts, totaling a little over $20.

I had one RA facebook coupon for a $5 off [redacted] adult gummies, and a RA store coupon for $4 off $20 purchase of any vitamins or supplements coupon that I received previously during checkout on my receipt. I was advised that the system can only take one of those, and as soon as the other coupon was being scanned the one scanned previously would get reversed.

There are no stipulation on either of those coupons. Also, just using common sense - one is a coupon off a particular product, and the other is off total amount. Bottom line, I was not allowed to use both of these coupons, so I still have the $4 off $20 coupon - and it expires on Dec 12.

I believe I should have been able to use both during that transaction. I am not sure whether the $4 off $20 coupon was coded wrong, or that is intended – but I think that is wrong.

This is my receipt info:

Store 2612, register 3, transaction [redacted], date Dec 1 2013.

Hoping to have an explanation soon. Happy holiday season!

Regards,

###-###-####.Desired Settlement: the customer service at RA should look into how they code and stipulate their offers, and to make sure they work as described.

Business

Response:

Explained to the cusotmer that we expereinced a problem with the coupon but it has been corrected at the store level. We sent the cusotmer a $5 gift card to rpelace the value of the coupon. She accepted instead of returning to the store.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 1) I got an _Automated call at 8:55 P M, to tell my order was ready. They close at 9: P M. ( PS, I have been known to "take a lie-down" at 6:PM .)

2) As I was in the store buying juice, Friday , so I asked, " When is the next time I can get [redacted]"? "Monday". Can I get the lotion at the same time" ? O. K. order it." Several times that weekend, including on 'The Lords Day', I was called to remind me that the lotion was read, to pick up by August. Monday morning at 9:30 A M , i'm at the counter, @ my turn; so She walks over to get my bag, and I say, "Where's the [redacted] ?" The one thing that I came in for, in the first place, & they had forgotten to fill.

2b) I have been pressured, before, by them, buy an impulse item immediately. I've told them , " I'll get it when I pick up the main concern.Desired Settlement: More common curtsy from the pharmacist interface unit.

Business

Response:

Dear [redacted]

We are sorry you had this unacceptable experience in on of our stores. However, we appreciate you taking the time to bring it to our attention so it can be resolved. It appears the Pharmacy District Manager had some trouble reaching you but was finally able to speak to you concerning this matter. As discussed on that call the Pharmacy District Manager has visited that store to review the work flow process and retrain them to make sure they won't miss any prescriptions that need to be filed. Again please accept our apologies and please let us know if this was not handled to your complete satisfaction.

Business

Response:

Dear [redacted]

We are sorry you had this unacceptable experience in on of our stores. However, we appreciate you taking the time to bring it to our attention so it can be resolved. It appears the Pharmacy District Manager had some trouble reaching you but was finally able to speak to you concerning this matter. As discussed on that call the Pharmacy District Manager has visited that store to review the work flow process and retrain them to make sure they won't miss any prescriptions that need to be filed. Again please accept our apologies and please let us know if this was not handled to your complete satisfaction.