Navient has intentionally incorrectly applied my loan payment to the incorrect loan, as loan one is my sisters and loan two through four are my ownI have explicitly asked them every time I call to apply my debit card payment to only loans two through fourThey then apply my payment to all loans, creating a past due balance on my accountThis has happened months in a rowAdditionally, they will send payment confirmation e-mail's to my personal e-mail some months, but say it's a violation of privacy other'sEither way, they have either sent me sensitive information wrongly or they are intentionally trying to make it so I do not know which loan's my payment has been applied toThis is a parent-plus loan under my Mother's name
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 8, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSince filing my complaint, I've reached out to the business' regular representatives another times, in an effort for another payment arrangement to no availI've also returned the phone call from [redacted] (or [redacted] , in reference to my complaint with the companyMs [redacted] called while I was at work on I believe 3/5/I've tried to return her call twice now, leaving her a message with my number and how to reach me, and I still have not received a phone call backThe message was specifically in regards to the complaint and I'm still far from satisfied with the way this company has handled this situationThank you in advance Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 29, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below roblem: This is the 2nd time I've filed a complaint with the Revdex.com on NavientThey have started their numerous phone calls againThey contact both my dad and me several times an hour from different locations across the USSome of the calls will hang up without leaving a message and others leave a messageThe calls begin as early as 8:a.mand stop as late as 7:or 8:p.mseven days a weekWe have asked them to limit their calls to a one or two per day and only a few per weekTranslate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: I am requiring no more than calls per weekI KNOW that payments are due and they are getting paidI am also requiring that if they continue making several phone calls per hour they credit my account $per extra call if more than per week
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want my year of the laon agreement that rheynsent menin writingbto be honoredRegards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 12, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below they blamed the matter on lack of oversight from the states deptof education, claiming not to have any authority to implement there own oversightwhen asked what state I need to contacted they where either unable or unwilling to help me locate the appropriate state deptof edto me this is just passing the blame for there own failure to over see what schools receive the loans and the actual ability of the person getting the loan to complete the program it forthey are there only concern seems to be making money off of people suckered in by these sham's of colleges! Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 12, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 11, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on October 25, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10837828, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have still not received my FULL account summary or had access to my online account restoredI have neither been notified or provided with any proof that [redacted] has been taken off my account or disassociated from my social security numberAdditionally, while [redacted] with Navient promised to mail me my account information I did not receive itInstead, what I recieved in the mail was a notice regarding my consent to withdraw from receiving my Wstatement electronicallyI did not give my consent for that and it was not what I had asked forWhile I did receive some of my account information via email, it was not my a full summary of my accounts and read more like a bill outlining onot my previous payment, balance on only my loans in repayment, and the due date of my next paymentWhile I appreciate that, it's not exactly what I have been asking for and I'm confused about what I've been sent in the mailI have not been restored online access to my accounts and [redacted] from Navient is not returning my callsThis behavior is unacceptable especially from someone who works in the Office of Costomer AdvocateI expect an explanation for this non compliance of my simple requests.Regards, [redacted] *** Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on February 9, and we are working with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on October 28,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed your response with regards to my complaint for the ID number listed in the subject line of this email I am concerned that you have prematurely closed this case considering the fact that my response to your agency gave detail that I have not been given a position by this organization, nor have I spoken to anyone regarding my complaintI believe that in my last contact with your agency, I outlined that there have been numerous phone calls between the myself and the representative for this company with no actual conversation but messages to return phone callsWe have not spoken regarding this matter and I still await a phone call from the representative as I made the last attempt to contact them I was hoping that the Revdex.com would be able to help me to achieve an answer or better yet a resolution to this matterIf it is imperative that this case be closed, I feel it would be severely misrepresented by your agency to publish that the complaint was "answered" since I have yet to speak with anyone from Navient about my complaint Please take these matters in consideration before you close the case Thank you,
Navient has intentionally incorrectly applied my loan payment to the incorrect loan, as loan one is my sisters and loan two through four are my ownI have explicitly asked them every time I call to apply my debit card payment to only loans two through fourThey then apply my payment to all loans, creating a past due balance on my accountThis has happened months in a rowAdditionally, they will send payment confirmation e-mail's to my personal e-mail some months, but say it's a violation of privacy other'sEither way, they have either sent me sensitive information wrongly or they are intentionally trying to make it so I do not know which loan's my payment has been applied toThis is a parent-plus loan under my Mother's name
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 8, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSince filing my complaint, I've reached out to the business' regular representatives another times, in an effort for another payment arrangement to no availI've also returned the phone call from [redacted] (or [redacted] , in reference to my complaint with the companyMs [redacted] called while I was at work on I believe 3/5/I've tried to return her call twice now, leaving her a message with my number and how to reach me, and I still have not received a phone call backThe message was specifically in regards to the complaint and I'm still far from satisfied with the way this company has handled this situationThank you in advance Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 29, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below roblem: This is the 2nd time I've filed a complaint with the Revdex.com on NavientThey have started their numerous phone calls againThey contact both my dad and me several times an hour from different locations across the USSome of the calls will hang up without leaving a message and others leave a messageThe calls begin as early as 8:a.mand stop as late as 7:or 8:p.mseven days a weekWe have asked them to limit their calls to a one or two per day and only a few per weekTranslate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: I am requiring no more than calls per weekI KNOW that payments are due and they are getting paidI am also requiring that if they continue making several phone calls per hour they credit my account $per extra call if more than per week
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want my year of the laon agreement that rheynsent menin writingbto be honoredRegards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 12, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on August 31, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below they blamed the matter on lack of oversight from the states deptof education, claiming not to have any authority to implement there own oversightwhen asked what state I need to contacted they where either unable or unwilling to help me locate the appropriate state deptof edto me this is just passing the blame for there own failure to over see what schools receive the loans and the actual ability of the person getting the loan to complete the program it forthey are there only concern seems to be making money off of people suckered in by these sham's of colleges! Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 12, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 11, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on January 30, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on October 25, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10837828, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have still not received my FULL account summary or had access to my online account restoredI have neither been notified or provided with any proof that [redacted] has been taken off my account or disassociated from my social security numberAdditionally, while [redacted] with Navient promised to mail me my account information I did not receive itInstead, what I recieved in the mail was a notice regarding my consent to withdraw from receiving my Wstatement electronicallyI did not give my consent for that and it was not what I had asked forWhile I did receive some of my account information via email, it was not my a full summary of my accounts and read more like a bill outlining onot my previous payment, balance on only my loans in repayment, and the due date of my next paymentWhile I appreciate that, it's not exactly what I have been asking for and I'm confused about what I've been sent in the mailI have not been restored online access to my accounts and [redacted] from Navient is not returning my callsThis behavior is unacceptable especially from someone who works in the Office of Costomer AdvocateI expect an explanation for this non compliance of my simple requests.Regards, [redacted] *** Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on January 28, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on February 9, and we are working with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on October 28,
A representative from the Office of Customer Advocate contacted the customer by telephone on March 24, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed your response with regards to my complaint for the ID number listed in the subject line of this email I am concerned that you have prematurely closed this case considering the fact that my response to your agency gave detail that I have not been given a position by this organization, nor have I spoken to anyone regarding my complaintI believe that in my last contact with your agency, I outlined that there have been numerous phone calls between the myself and the representative for this company with no actual conversation but messages to return phone callsWe have not spoken regarding this matter and I still await a phone call from the representative as I made the last attempt to contact them I was hoping that the Revdex.com would be able to help me to achieve an answer or better yet a resolution to this matterIf it is imperative that this case be closed, I feel it would be severely misrepresented by your agency to publish that the complaint was "answered" since I have yet to speak with anyone from Navient about my complaint Please take these matters in consideration before you close the case Thank you,