Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 12, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 23, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 3, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their office mailed a packet that had mostly blank papers in it, statements that were not ever disputed or an issue for us, and did not answer the problem at all They clearly aimed to sidestep the problem, not take the complaint seriously, and add insult to the environment by wasting paper and sending mostly blank papers This is an example of the outrage that I think most of the country has started to catch on to and recognize the student loan industry to be Regards,
A representative... from the Office of Customer Advocate contacted the customer by telephone on March 5, 2015 and resolved the issue with the customer.
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 19, Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 23, 2014. Please allow sufficient time for postal delivery.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I asked them to send me papers, which they did, but I also asked them to remove this from my negative items on my credit reports and they have not done soThe papers prove that I was under forbearance during the time that it says I was late
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 17, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with [redacted] (ID: ***) from Navient's Office of the Customer Advocate on 10-07-She explained that she reviewed all previous correspondence that I have had with Navient, that she has found the reason why the payments on my nine loans were being miss-allocated, and that she had resolved the problemShe also said that my September payment had in fact already been allocated correctlyWhen I explained that this was not reflected when I logged on to my Navient account online, she said she would adjust that information as wellI waited two weeks before checking the website only to find that the information is still inaccurateI also viewed the statement (09-28-2015) that [redacted] said had been allocated correctly and found that, not only was my payment not allocated correctly, but that I had over $in "Unpaid Interest and Unpaid Fees"My usual total for this section of my bill is less than $I don't understand how this is possible considering Navient has been automatically withdrawing my payment from my checking account every month the exact same way for over two yearsI would like to have this problem resolved before my next payment is withdrawn from my account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I haven't received anything from these people It's a no brainer, all they need to say is they will not call me anymore, that's it If I say the matter is resolved, they'll probably continue to call me All I want is for them to take me off their call list permanently and stop calling me, is that so difficult? Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by a lady by the name of [redacted] from NavientShe told me there is nothing she can do to change the interest rate of the loanI think that is a complete lie because you can negotiate interest rates with banks, credit card companies, etcI have also been told by others that they have negotiated the interest rate on their student loansThey sent me the original copies from the loan when Sallie Mae owned it and it does state 13% interest but I believe this company should work with their customers to help them achieve a better life instead of being in debt for forever [redacted] also told me that I should just go get a different loan to pay it off to be done with themThe only way I would consider is if they dropped the interest and just allowed me to pay off the principal Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this complaintUpon further review,of the account, Tax information was provided, owever, it was discovered that the amounts that Navient is reporting as a total balance on my account do not match the record I nor the collection agency haveI have tried my best to continue to work in a peaceful manner with Navient, however, I do believe this issue is a violation of my fair debt collection rights and a threat to integrity of my credit fileI have attempted to make daily contact with both parties (NavientJavich, Block & Rathbone) and have not received any assistance since this problem was discovered during my conversation with Karen from Navient on February 12, Additionally, Karen had offered me a settlement amount of $monthly which would reduce my interest and start reporting "partial payment accepted" to my credit reportShe told me to go to the collection agency and get this agreement draftedUpon contact with the collection agency, I was told they knew nothing of the issue and could not draft that agreementI have made contacts with the collection agency since February 12, 2016, and they have stated they have not heard from NavientI will gladly accept the settlement, resume payments, and work in a peaceful manner with both companies including accepting the response in this complaint once the following are corrected: 1) balances needed to be updated on my credit report immediately 2) settlement that was offered needs to be honored and fulfilled by both companies Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 31, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Still waiting for paperwork from Navient via USPSThis compliant is still not resolved, hoping that after the paperwork is processed my needs are met by Navient but that has still not been determined at this time Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 20, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 12, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 23, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 3, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their office mailed a packet that had mostly blank papers in it, statements that were not ever disputed or an issue for us, and did not answer the problem at all They clearly aimed to sidestep the problem, not take the complaint seriously, and add insult to the environment by wasting paper and sending mostly blank papers This is an example of the outrage that I think most of the country has started to catch on to and recognize the student loan industry to be Regards,
A representative... from the Office of Customer Advocate contacted the customer by telephone on March 5, 2015 and resolved the issue with the customer.
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 19, Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 23, 2014. Please allow sufficient time for postal delivery.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I asked them to send me papers, which they did, but I also asked them to remove this from my negative items on my credit reports and they have not done soThe papers prove that I was under forbearance during the time that it says I was late
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 17, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on January 6, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with [redacted] (ID: ***) from Navient's Office of the Customer Advocate on 10-07-She explained that she reviewed all previous correspondence that I have had with Navient, that she has found the reason why the payments on my nine loans were being miss-allocated, and that she had resolved the problemShe also said that my September payment had in fact already been allocated correctlyWhen I explained that this was not reflected when I logged on to my Navient account online, she said she would adjust that information as wellI waited two weeks before checking the website only to find that the information is still inaccurateI also viewed the statement (09-28-2015) that [redacted] said had been allocated correctly and found that, not only was my payment not allocated correctly, but that I had over $in "Unpaid Interest and Unpaid Fees"My usual total for this section of my bill is less than $I don't understand how this is possible considering Navient has been automatically withdrawing my payment from my checking account every month the exact same way for over two yearsI would like to have this problem resolved before my next payment is withdrawn from my account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I haven't received anything from these people It's a no brainer, all they need to say is they will not call me anymore, that's it If I say the matter is resolved, they'll probably continue to call me All I want is for them to take me off their call list permanently and stop calling me, is that so difficult? Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on August 17, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by a lady by the name of [redacted] from NavientShe told me there is nothing she can do to change the interest rate of the loanI think that is a complete lie because you can negotiate interest rates with banks, credit card companies, etcI have also been told by others that they have negotiated the interest rate on their student loansThey sent me the original copies from the loan when Sallie Mae owned it and it does state 13% interest but I believe this company should work with their customers to help them achieve a better life instead of being in debt for forever [redacted] also told me that I should just go get a different loan to pay it off to be done with themThe only way I would consider is if they dropped the interest and just allowed me to pay off the principal Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this complaintUpon further review,of the account, Tax information was provided, owever, it was discovered that the amounts that Navient is reporting as a total balance on my account do not match the record I nor the collection agency haveI have tried my best to continue to work in a peaceful manner with Navient, however, I do believe this issue is a violation of my fair debt collection rights and a threat to integrity of my credit fileI have attempted to make daily contact with both parties (NavientJavich, Block & Rathbone) and have not received any assistance since this problem was discovered during my conversation with Karen from Navient on February 12, Additionally, Karen had offered me a settlement amount of $monthly which would reduce my interest and start reporting "partial payment accepted" to my credit reportShe told me to go to the collection agency and get this agreement draftedUpon contact with the collection agency, I was told they knew nothing of the issue and could not draft that agreementI have made contacts with the collection agency since February 12, 2016, and they have stated they have not heard from NavientI will gladly accept the settlement, resume payments, and work in a peaceful manner with both companies including accepting the response in this complaint once the following are corrected: 1) balances needed to be updated on my credit report immediately 2) settlement that was offered needs to be honored and fulfilled by both companies Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on August 18, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 31, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Still waiting for paperwork from Navient via USPSThis compliant is still not resolved, hoping that after the paperwork is processed my needs are met by Navient but that has still not been determined at this time Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 20, Please allow sufficient time for postal delivery