Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 20, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 1, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 21, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 15, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 21, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey need to STOP the harassing calls to anyone and anybody they feel like I talk to them on a regular basis they have my contact information and there is absolutely no need to call anyone else They are calling CELL PHONES of folks!! They need to stop! Sending me a letter is NOT the answer and Revdex.com needs to bring this harassment to a stop
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 9, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 4, We will continue to work directly with the customer to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Last week Navient has called me twice last and left a voicemail when I was at work Both times I called back during business hours but there was no answer and I left a return voicemailI have not received any further contact from Navient This email states they are sending me a letter to be mailed out today So I will have to wait and see what it says since they apparently aren't capable of using a telephone to return my calls I am stating that I reject their response only since there is a day window or I "automatically" approve of their response The chance that I actually receive a mailed letter from them within the next days with a positive message in response to my complaint is unrealistic since its Christmas week and mail will be moving slowI will readdress this once a letter is received and decide at that point whether to accept or decline based on the letter I receive Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have NEVER resolved this complaint They have no accountability in their payment system, and the payment amounts change almost daily This is not feasible as the consumer to allow me to budget properly, or even to trust when I schedule a payment IN FULL that it will post IN FULL When I pay MORE then the MINIMUM DUE, how then pray-tell can I be LATE on a payment? No, this company has not given a satisfactory response, they have not re-credited my account the falsely charged interest/fees, and they have not resolved this payment issue I have no idea what to expect from one month to the next as far as payment amount because they have some convoluted system and the WORST customer service in the history of student loan companies They even had the audacity to email me that their customer service rep answered my questions when she DID NOT EVEN HELP ME She blew me off and said "well, we don't report until you're days late so what are you upset about?" What am I upset about???? I paid $MORE THAN WAS DUE, and yet they called my payment late because they changed the amount after the fact and DID NOT NOTIFY ME What is going on with Navient?????? Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI believe that Navient keeping my records private is an issueI could provide you with my bank account and my account history on Navient taking the payments and replacing the paymentsThis loan should have already been paid off, instead it's sitting and collecting interestI think the interest should completely be resolved, and not by meI will take responsibility for the principal balance on this account, however, I still will not be satisfied as a customer of NavientThere are several other complaints that I have viewed online and the business is fraudulent to some degree Regards, [redacted]
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 8, Please allow sufficient time for postal delivery
A representative from the Office... of Customer Advocate contacted the customer by telephone on March 26, 2015 and resolved the issue with the customer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Until I receive this official document that they said they sent the matter remains openAlso, until they update their online system to make a section regarding making extra payments, this is an ongoing issue I've contacted NUMEROUS other student loan providers and nobody else has these ridiculous rules that make absolutely no senseStop hiding and protecting information from the public! Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any correspondence via US mail
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 13, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowNavient was neither open to or willing to work on finding a solutionIn so many words, I was told "it was their way or no way." During the times that I requested a forbearance on this Parent Plus loan, it was due to financial difficultiesI was my mother's caregiver and the sole source of income for both of us for more than yearsI, too, returned to school and am repaying my student loanDuring my many calls to Navient, never did their 'rude' service representatives suggest I refinance my loan with Direct LoanNow, that there is more than $50K in interest, Karen, the service representative, makes the suggestionWhen my Parent Plus loan was transferred from Regions Bank to Navient, it was $73K I would like the interest and the monthly fees renegotiatedI have never dealt with a 'reputable' business that does not work with you when you have extenuating circumstancesAs well, Karen stated they could charge these fees because it is what the federal government does Really!! Navient is operating a loan company, not a steward for reputable banks Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 8, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 20, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on April 27, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 1, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 21, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 15, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 21, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey need to STOP the harassing calls to anyone and anybody they feel like I talk to them on a regular basis they have my contact information and there is absolutely no need to call anyone else They are calling CELL PHONES of folks!! They need to stop! Sending me a letter is NOT the answer and Revdex.com needs to bring this harassment to a stop
A representative from the Office of Customer Advocate contacted the customer by telephone on December 22, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 9, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 4, We will continue to work directly with the customer to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Last week Navient has called me twice last and left a voicemail when I was at work Both times I called back during business hours but there was no answer and I left a return voicemailI have not received any further contact from Navient This email states they are sending me a letter to be mailed out today So I will have to wait and see what it says since they apparently aren't capable of using a telephone to return my calls I am stating that I reject their response only since there is a day window or I "automatically" approve of their response The chance that I actually receive a mailed letter from them within the next days with a positive message in response to my complaint is unrealistic since its Christmas week and mail will be moving slowI will readdress this once a letter is received and decide at that point whether to accept or decline based on the letter I receive Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have NEVER resolved this complaint They have no accountability in their payment system, and the payment amounts change almost daily This is not feasible as the consumer to allow me to budget properly, or even to trust when I schedule a payment IN FULL that it will post IN FULL When I pay MORE then the MINIMUM DUE, how then pray-tell can I be LATE on a payment? No, this company has not given a satisfactory response, they have not re-credited my account the falsely charged interest/fees, and they have not resolved this payment issue I have no idea what to expect from one month to the next as far as payment amount because they have some convoluted system and the WORST customer service in the history of student loan companies They even had the audacity to email me that their customer service rep answered my questions when she DID NOT EVEN HELP ME She blew me off and said "well, we don't report until you're days late so what are you upset about?" What am I upset about???? I paid $MORE THAN WAS DUE, and yet they called my payment late because they changed the amount after the fact and DID NOT NOTIFY ME What is going on with Navient?????? Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI believe that Navient keeping my records private is an issueI could provide you with my bank account and my account history on Navient taking the payments and replacing the paymentsThis loan should have already been paid off, instead it's sitting and collecting interestI think the interest should completely be resolved, and not by meI will take responsibility for the principal balance on this account, however, I still will not be satisfied as a customer of NavientThere are several other complaints that I have viewed online and the business is fraudulent to some degree Regards, [redacted]
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 8, Please allow sufficient time for postal delivery
A representative from the Office... of Customer Advocate contacted the customer by telephone on March 26, 2015 and resolved the issue with the customer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Until I receive this official document that they said they sent the matter remains openAlso, until they update their online system to make a section regarding making extra payments, this is an ongoing issue I've contacted NUMEROUS other student loan providers and nobody else has these ridiculous rules that make absolutely no senseStop hiding and protecting information from the public! Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any correspondence via US mail
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 13, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowNavient was neither open to or willing to work on finding a solutionIn so many words, I was told "it was their way or no way." During the times that I requested a forbearance on this Parent Plus loan, it was due to financial difficultiesI was my mother's caregiver and the sole source of income for both of us for more than yearsI, too, returned to school and am repaying my student loanDuring my many calls to Navient, never did their 'rude' service representatives suggest I refinance my loan with Direct LoanNow, that there is more than $50K in interest, Karen, the service representative, makes the suggestionWhen my Parent Plus loan was transferred from Regions Bank to Navient, it was $73K I would like the interest and the monthly fees renegotiatedI have never dealt with a 'reputable' business that does not work with you when you have extenuating circumstancesAs well, Karen stated they could charge these fees because it is what the federal government does Really!! Navient is operating a loan company, not a steward for reputable banks Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 8, Please allow sufficient time for postal delivery