Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While they waived the $of interest accrued after I made my final payment, they have not addressed the systemic issues of not providing payoff information or access on their websiteWe can expect this problem to recur for all other customers as well Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I believe the income requirements for releasing my co-signer are very unreasonable Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 29, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 15, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company never did anything to fix this issue and just gave a couple sentence generic response that they gave to all the other Revdex.com complaints against them that I readHow can they get away with over complaints in years? What they did to me is is illegalI never authorized them to pull funds from my account, especially days earlier than what I agreed to with the original loan companyThey should be held accountable for my bank feesI don't understand how they can operate and get away with all they do I have sent several emails and they never respondThey have no actual easy way to contact themI have asked repeatedly to stop taking funds out early and if they couldn't to change my dateI chose that date in the first placeThey have no right to take funds out of my account whenever they feel like it just because the original loan company gave them my account and routing number I never signed any kinds of agreement with Navient and have no desire to do business with a company that has no problem screwing up customer accountsSomeone should review the Revdex.com complaints and deal with all the illegal things they do and have been getting away with
I am writing with regards to my experience trying to over pay my student loansAs the "customer" I am inclined to feel that the servicer, Navient, would be eager to assist me in reducing my student loan debt but my experience leads me to believe otherwiseEach time I have tried to communicate with Navient's customer service to overpay my loan bill it requires at least 2-phone calls to ensure that the payment is applied correctlyFor example, I sent in an extra payment with a coverletter specifically requesting that my payment be applied to the principal on my loan, yet it was not done as I requestedI spent minutes on the phone going through your automated system until I could finally get someone to fix itI recently over payed again, this time over the phone, and that payment was applied to all payments on that loan through October Maybe I am not being clear enough in my requests, but my ultimate goal is to pay down my loans - not put off payments so that Navient can earn more interest on my outstanding balanceMy recommendations to Navient would be the following: Try to anticipate your "customers" needs, rather than profit off of their efforts to reduce debt Try communicating in any way other than random statements posted to my accountI was recently notified via this system that I've been approved for automatic debitFYI I've been using automatic debit to pay my student loans since
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken to Cynthia with the office of the Customer Advocate and she advised she spoke to the fraud department and because the primary account holder the person who committed the fraud is saying I gave my permission that the fraud department wont do anythingThey say I have to take her to court and if the judge rules in my favor they will remove the accountI filed a police report paid to have things notarized and sent them countless documents that show I wasn't even living in the same state as the account owner/suspectEven with all of that I still have to take her to courtI do not except thisNavient cant allow people to open accounts without verifying who is applyingThen base the findings on saying "oh she said she had your permission." What criminal would admit to fraud especially when I filed a police report at Navients requestI have even called Navient prior and they refused to allow me to even speak to the fraud departmentI'm sure that call is recorded also Navient has released non public information to me about the suspects other accountsThey have admitted to this error and its in recorded callsThis is regulatory error and they should be find for that aloneThey should also be fined for not properly verifying who is opening accounts and causing me to be a spend countless hours dealing with this and putting together all the information they asked forWhy ask me to file a police report, fill out pages of paperwork, notarized documents, and prove I was in another state.I did all of that and they say sorry the suspect/account holder said you told them they could do itI have already taken her to court for other matters and won judgementShe also tried and failed to take me to court for a protective order that was dismissedI can also show she miss used Federal Student loan money to buy non approved itemsI can prove she is a liar and has lied in court As the victim who has shown Navient all of this I still haven't been helped or heardListen to the last phone call and that Cynthia and I had and you can tell by her tone and responses that she could really careless about the situation I have asked Navient to supply the IP address as to where they got confirmation from me on that I approved the account to be openedI would also like Navient to supply me with a copy of the email that was sent to my email addressThe time line of events for how this account was openedMeaning Brittany Popelier applied for this account on this DateEmails were sent to confirm application on this dateThe IP addresses that confirmed those emails and the dates they they were confirmedI would like copies of all the emails and correspondence that has been sent to both parties Lastly I want my name removed from this accountThe primary has already made payments on the account along with her other accounts and even paying some offI didn't authorize her or anyone else to use my name or credit or personal info to open this accountNavient allowed the primary to use my personal information and even now that she is paying for it they refuse to remove my name from the account Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: I have reached out to my case worker, and my concerns are still pending I should find out by 10/18/whether or not I have access to my personal online account I am also awaiting a response to my last email that was sent today, 10/13/15, regarding repayment concerns and requested contact info for Enterprise Recovery Systems Until these things have been addressed, I would like to decline business resolution Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on July 15, 2015, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.At this moment, I cannot accept any response as no letter has been received in the mailWill wait for the letter to arrive and review the response offered by the businessI would like to give you a summary of what has happened since my complaint was made:My next payment is due this week and nothing has been doneI called last week and was told my case was assigned to someone that was not in the office that dayI left a message but no call has been receivedLate fees has been added to my account; everyday " [redacted] " (a automated message) calls me to notify me that a message is in my accountThe message happens to be a note for delinquent accounts threatening me to report my account to the credit agencies if I do not payI am still waiting for a call, letter or email to solve to this problem but the company has not contacted me.Thank youRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not yet received any correspondence by conventional mailGiven the successful delivery of my previous emails to Navient, and their ability to send me automated responses to those emails that I must first sign into my account to open, it seems odd that there would be any need to forgo electronic communication due to privacyI find it highly probable that I will be now receiving an automated response by conventional mail if/when it arrivesA sly tactic indeed considering that the longer this takes, the more interest the company is allowed to charge me on principle that should have been forgiven long ago but wasn't due to a mistake on their part Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10857683, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I am unemployed with NO INCOMEI am awaiting to go in front of a judge for my disability insuranceI have contacted Navient several timesI asked today not to contact me for my past due bill and they said they would wait hours! !! Are you kidding me what is going to change in hours?! NOTHING Translate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: Stop contacting me!! I'll contact you once my situation changes!
Navient is threatening to take my tax refund over a dent I didn't even know existedI thought I paid this loan off over a year and a half agoI called and offered to settle the debt for what I owe minus their extremely bogus collection feesThey refused to discussI hung up on them and have filed reports and complaints with government agencies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The advocate Jocelyn from Navient never called me back to let me know if she received my teacher loan forgiveness application and if it was ok for her to sendI feel this is not correct and like always, they are giving me the run aroundI want proof they sent my appication to the right hands, and if not I want to send the application myself Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below im still waiting on the paperwork but [redacted] told me she would put it in the mail some days ago
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 25, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received anything from Navient in the mail Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 1, We will continue to work with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] No postal response has been received
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While they waived the $of interest accrued after I made my final payment, they have not addressed the systemic issues of not providing payoff information or access on their websiteWe can expect this problem to recur for all other customers as well Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I believe the income requirements for releasing my co-signer are very unreasonable Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 29, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 15, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company never did anything to fix this issue and just gave a couple sentence generic response that they gave to all the other Revdex.com complaints against them that I readHow can they get away with over complaints in years? What they did to me is is illegalI never authorized them to pull funds from my account, especially days earlier than what I agreed to with the original loan companyThey should be held accountable for my bank feesI don't understand how they can operate and get away with all they do I have sent several emails and they never respondThey have no actual easy way to contact themI have asked repeatedly to stop taking funds out early and if they couldn't to change my dateI chose that date in the first placeThey have no right to take funds out of my account whenever they feel like it just because the original loan company gave them my account and routing number I never signed any kinds of agreement with Navient and have no desire to do business with a company that has no problem screwing up customer accountsSomeone should review the Revdex.com complaints and deal with all the illegal things they do and have been getting away with
I am writing with regards to my experience trying to over pay my student loansAs the "customer" I am inclined to feel that the servicer, Navient, would be eager to assist me in reducing my student loan debt but my experience leads me to believe otherwiseEach time I have tried to communicate with Navient's customer service to overpay my loan bill it requires at least 2-phone calls to ensure that the payment is applied correctlyFor example, I sent in an extra payment with a coverletter specifically requesting that my payment be applied to the principal on my loan, yet it was not done as I requestedI spent minutes on the phone going through your automated system until I could finally get someone to fix itI recently over payed again, this time over the phone, and that payment was applied to all payments on that loan through October Maybe I am not being clear enough in my requests, but my ultimate goal is to pay down my loans - not put off payments so that Navient can earn more interest on my outstanding balanceMy recommendations to Navient would be the following: Try to anticipate your "customers" needs, rather than profit off of their efforts to reduce debt Try communicating in any way other than random statements posted to my accountI was recently notified via this system that I've been approved for automatic debitFYI I've been using automatic debit to pay my student loans since
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken to Cynthia with the office of the Customer Advocate and she advised she spoke to the fraud department and because the primary account holder the person who committed the fraud is saying I gave my permission that the fraud department wont do anythingThey say I have to take her to court and if the judge rules in my favor they will remove the accountI filed a police report paid to have things notarized and sent them countless documents that show I wasn't even living in the same state as the account owner/suspectEven with all of that I still have to take her to courtI do not except thisNavient cant allow people to open accounts without verifying who is applyingThen base the findings on saying "oh she said she had your permission." What criminal would admit to fraud especially when I filed a police report at Navients requestI have even called Navient prior and they refused to allow me to even speak to the fraud departmentI'm sure that call is recorded also Navient has released non public information to me about the suspects other accountsThey have admitted to this error and its in recorded callsThis is regulatory error and they should be find for that aloneThey should also be fined for not properly verifying who is opening accounts and causing me to be a spend countless hours dealing with this and putting together all the information they asked forWhy ask me to file a police report, fill out pages of paperwork, notarized documents, and prove I was in another state.I did all of that and they say sorry the suspect/account holder said you told them they could do itI have already taken her to court for other matters and won judgementShe also tried and failed to take me to court for a protective order that was dismissedI can also show she miss used Federal Student loan money to buy non approved itemsI can prove she is a liar and has lied in court As the victim who has shown Navient all of this I still haven't been helped or heardListen to the last phone call and that Cynthia and I had and you can tell by her tone and responses that she could really careless about the situation I have asked Navient to supply the IP address as to where they got confirmation from me on that I approved the account to be openedI would also like Navient to supply me with a copy of the email that was sent to my email addressThe time line of events for how this account was openedMeaning Brittany Popelier applied for this account on this DateEmails were sent to confirm application on this dateThe IP addresses that confirmed those emails and the dates they they were confirmedI would like copies of all the emails and correspondence that has been sent to both parties Lastly I want my name removed from this accountThe primary has already made payments on the account along with her other accounts and even paying some offI didn't authorize her or anyone else to use my name or credit or personal info to open this accountNavient allowed the primary to use my personal information and even now that she is paying for it they refuse to remove my name from the account Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: I have reached out to my case worker, and my concerns are still pending I should find out by 10/18/whether or not I have access to my personal online account I am also awaiting a response to my last email that was sent today, 10/13/15, regarding repayment concerns and requested contact info for Enterprise Recovery Systems Until these things have been addressed, I would like to decline business resolution Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on July 15, 2015, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.At this moment, I cannot accept any response as no letter has been received in the mailWill wait for the letter to arrive and review the response offered by the businessI would like to give you a summary of what has happened since my complaint was made:My next payment is due this week and nothing has been doneI called last week and was told my case was assigned to someone that was not in the office that dayI left a message but no call has been receivedLate fees has been added to my account; everyday " [redacted] " (a automated message) calls me to notify me that a message is in my accountThe message happens to be a note for delinquent accounts threatening me to report my account to the credit agencies if I do not payI am still waiting for a call, letter or email to solve to this problem but the company has not contacted me.Thank youRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not yet received any correspondence by conventional mailGiven the successful delivery of my previous emails to Navient, and their ability to send me automated responses to those emails that I must first sign into my account to open, it seems odd that there would be any need to forgo electronic communication due to privacyI find it highly probable that I will be now receiving an automated response by conventional mail if/when it arrivesA sly tactic indeed considering that the longer this takes, the more interest the company is allowed to charge me on principle that should have been forgiven long ago but wasn't due to a mistake on their part Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10857683, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I am unemployed with NO INCOMEI am awaiting to go in front of a judge for my disability insuranceI have contacted Navient several timesI asked today not to contact me for my past due bill and they said they would wait hours! !! Are you kidding me what is going to change in hours?! NOTHING Translate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: Stop contacting me!! I'll contact you once my situation changes!
Navient is threatening to take my tax refund over a dent I didn't even know existedI thought I paid this loan off over a year and a half agoI called and offered to settle the debt for what I owe minus their extremely bogus collection feesThey refused to discussI hung up on them and have filed reports and complaints with government agencies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The advocate Jocelyn from Navient never called me back to let me know if she received my teacher loan forgiveness application and if it was ok for her to sendI feel this is not correct and like always, they are giving me the run aroundI want proof they sent my appication to the right hands, and if not I want to send the application myself Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below im still waiting on the paperwork but [redacted] told me she would put it in the mail some days ago
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 25, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received anything from Navient in the mail Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 1, We will continue to work with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] No postal response has been received
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, Please allow sufficient time for postal delivery