Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on December 10, 2014.
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 23, 2015. Please allow sufficient time for postal delivery.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Navient continues to send statements; on the day that a check to them cleared, they stated that no payments have been made in At this juncture I am afraid that my E will be incorrect for taxes next yearTranslate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: Navient will fix the billing issues and cease contacting mePerhaps they can purchase software to track payments made to themTranslate
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 13, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 11, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 26, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This issue was not resolved because they are referencing something that happened back in NovemberMy issue with them is them giving me the wrong course of action to take and I followed it and they intern still went forward and reported me to the credit bureau for being days late, when they told me to make a payment by a certain date and a certain amount which is what I did and they stated that in doing so it would not be reported days late what it comes down to, is had they given me the correct information in March, the correct amount to pay, I would've paid that amount, and this would've never happenedBut I followed the direction of their customer representative, who clearly gave me the wrong information and put me in this situationSo this issue was not resolved Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office... of the Customer Advocate responded directly to the customer via US Postal Service on February 20, 2015. Please allow sufficient time for postal delivery.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,I did speak with someone over the phone and they asked me if they could remove this from the websiteI agreed only as long as this is settled
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 1, Please allow sufficient time for postal delivery
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 13, 2016. Please allow sufficient time for postal delivery.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe representative informed that it is the credit bureaus and not Navient who have reported my payment history as missing The representative assured me that Navient has provided the credit bureaus with my information and that there is nothing more that can be done on their end Navient suggests I contact the credit bureaus directly to correct this information, which I have already done Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 28, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 31, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 13, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: Due to my illness, I hve not been able to respond to Navient until now I only stopped paying when I became ill My mom and my attorney attempted to work out an agreement with different employees; [redacted] ***Each time a so-called agerement was reached they provided loan nos we had never seen before Everything was bogusOne time onlythey responded to my lawyer but refused to use the agreed upon languageWe constanttly requested a list of the original loan numbers, dates, amountsNothing in writing was ever received attempting to establish an attainable repayment amountTranslate Desired Outcome: A letter written to my lawyer and myself containing the amounts, dates, and original loan numbers with an attempt to come to some attainable and reasonable agreement of repayment and using the language agreed upon with my lawyer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowi spoke with a representative from Navient They said they were working on resolving this issue but have yet to I would like this to be removed from my credit immediately to avoid future hindernces due to this incorrect information Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on December 10, 2014.
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 23, 2015. Please allow sufficient time for postal delivery.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Navient continues to send statements; on the day that a check to them cleared, they stated that no payments have been made in At this juncture I am afraid that my E will be incorrect for taxes next yearTranslate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: Navient will fix the billing issues and cease contacting mePerhaps they can purchase software to track payments made to themTranslate
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 13, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 11, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 26, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This issue was not resolved because they are referencing something that happened back in NovemberMy issue with them is them giving me the wrong course of action to take and I followed it and they intern still went forward and reported me to the credit bureau for being days late, when they told me to make a payment by a certain date and a certain amount which is what I did and they stated that in doing so it would not be reported days late what it comes down to, is had they given me the correct information in March, the correct amount to pay, I would've paid that amount, and this would've never happenedBut I followed the direction of their customer representative, who clearly gave me the wrong information and put me in this situationSo this issue was not resolved Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office... of the Customer Advocate responded directly to the customer via US Postal Service on February 20, 2015. Please allow sufficient time for postal delivery.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,I did speak with someone over the phone and they asked me if they could remove this from the websiteI agreed only as long as this is settled
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 1, Please allow sufficient time for postal delivery
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 13, 2016. Please allow sufficient time for postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on March 14, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe representative informed that it is the credit bureaus and not Navient who have reported my payment history as missing The representative assured me that Navient has provided the credit bureaus with my information and that there is nothing more that can be done on their end Navient suggests I contact the credit bureaus directly to correct this information, which I have already done Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on November 12, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 28, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on August 4, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 31, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 13, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: Due to my illness, I hve not been able to respond to Navient until now I only stopped paying when I became ill My mom and my attorney attempted to work out an agreement with different employees; [redacted] ***Each time a so-called agerement was reached they provided loan nos we had never seen before Everything was bogusOne time onlythey responded to my lawyer but refused to use the agreed upon languageWe constanttly requested a list of the original loan numbers, dates, amountsNothing in writing was ever received attempting to establish an attainable repayment amountTranslate Desired Outcome: A letter written to my lawyer and myself containing the amounts, dates, and original loan numbers with an attempt to come to some attainable and reasonable agreement of repayment and using the language agreed upon with my lawyer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowi spoke with a representative from Navient They said they were working on resolving this issue but have yet to I would like this to be removed from my credit immediately to avoid future hindernces due to this incorrect information Regards,