Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint, however, the concerns in my complaint appear to have been and corrected in the businesses' online web portal I am happy to wait and see if their letter (dated January 29, 2015) confirms my belief that a permanent solution is in place Once this happens, I will be happy to put the matter to rest Regards,
Navients' website does not allow communication (there response, We are unable to respond to your message" there is no means to discuss issues without a telephone in this era of computers, and there is no one answering emails at advocate or corporate levels to assure quality of handling a loan I am unemployed, barely surviving on disability supporting my daughter who is a victim of Human Trafficking (slavery in OUR USA), and have PTSD I cannot keep fighting this battle to get a human to do their job The website is a failure, but it supposedly is representing the US, so our country is worse off than most think if they cannot fix it after this many weeks It is so wrong we are forced to deal with such incompetent companies that pride themselves are getting the dollar from the poor, and no other options available It is worse the Revdex.com supports their mishandling of accounts
A representative from the Office of Customer Advocate contacted the customer by telephone on March 1, and we are working with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 23, Please allow sufficient time for postal deliveryWe will continue to work directly with the customer to resolve the issue
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 4, 2016. We will continue to work directly with the customer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am still waiting on paperwork from them They also are now stating they never sent me any letters by mail yet I have the letter stating that letters were returned to them from the post office as undeliverable
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 2, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 1, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received ONE phone call since I filed this complaint, and I returned the call at least THREE times, and all three times, my call was sent to voicemailI've never received a responseI will wait for the "letter" to arrive, as I have received a few bills since this incident but no actual response Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 19, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 9, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 19, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint, however, the concerns in my complaint appear to have been and corrected in the businesses' online web portal I am happy to wait and see if their letter (dated January 29, 2015) confirms my belief that a permanent solution is in place Once this happens, I will be happy to put the matter to rest Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on July 17, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on April 1, and resolved the issue with the customer
Navients' website does not allow communication (there response, We are unable to respond to your message" there is no means to discuss issues without a telephone in this era of computers, and there is no one answering emails at advocate or corporate levels to assure quality of handling a loan I am unemployed, barely surviving on disability supporting my daughter who is a victim of Human Trafficking (slavery in OUR USA), and have PTSD I cannot keep fighting this battle to get a human to do their job The website is a failure, but it supposedly is representing the US, so our country is worse off than most think if they cannot fix it after this many weeks It is so wrong we are forced to deal with such incompetent companies that pride themselves are getting the dollar from the poor, and no other options available It is worse the Revdex.com supports their mishandling of accounts
A representative from the Office of Customer Advocate contacted the customer by telephone on March 1, and we are working with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 23, Please allow sufficient time for postal deliveryWe will continue to work directly with the customer to resolve the issue
A representative from the Office of Customer Advocate contacted the customer by telephone on April 2, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on August 7, and resolved the issue with the customer
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 4, 2016. We will continue to work directly with the customer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am still waiting on paperwork from them They also are now stating they never sent me any letters by mail yet I have the letter stating that letters were returned to them from the post office as undeliverable
A representative from the Office of Customer Advocate contacted the customer by telephone on July 13, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 2, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on July 13, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on July 15, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on May 6, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 1, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received ONE phone call since I filed this complaint, and I returned the call at least THREE times, and all three times, my call was sent to voicemailI've never received a responseI will wait for the "letter" to arrive, as I have received a few bills since this incident but no actual response Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 19, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 9, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 19, Please allow sufficient time for postal delivery