A representative from the Office of Customer Advocate contacted the customer by telephone on March 22, and we are working with the customer directly to resolve the issue
Thank you for your message. In the interest of protecting the... privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, 2016. Please allow sufficient time for postal delivery.
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 18, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 17, Please allow sufficient time for postal delivery
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: I had a kidney transplant as a childIn I was in the hospital frequently dealing with severe health problemsIn October Sallie Mae called me while in the hospital and I told them of my illnessThe rep places me on a forbearanceInforming me nothing would be due until JanuaryI have been dealing with an ombudsperson named [redacted] since early I asked her to call me in November and told Her I was very sick and could you please make the collectors stop calling meSome of the collectors were telling me why did you answer your phone when you couldn't payThen in November a lady named Gay called from NavientI had never heard from NavientAll of my loans are with Sallie Mae and I have an email showing they are in forbearanceIn December I reached out to sallie Mae office of the customer advocateI was told all my loans were sold to Navient and actually [redacted] worked for Navient nowI asked if an email could be sent so that I may talk to *** [redacted] left me a voice message and I called right back I left a message in November and Decmember I left several messages for [redacted] to call me because of the Holidays I found out she was out of the officeShe called me back last week after I left her voicemessagesJennifer from Navient advised she listened to some calls and I was told correctlyI don't hvae the luxury of listening to phone calls between myself and NavientFirst I was not told I was being recorded when I called ***, the ombuds person which is the law in AZAnother thing when the payment plan was set up in Deckember someone called me right back to apologize for the previous representative not fixing the past due statusesI spoke to Jennifer today and she would not show any willingness to helpI even shared I wasn't required to call [redacted] but kept calling and wasn't getting phone calls backTranslate Desired Outcome: I have perfect credit! Navient made my mistakeI have a letter you sent me advising a mistake was made on my accountI even received a refund check to make up for the late fees that Navient charged that were against the lawNavient did not let me know they were covering all of my student loans from Sallie MaeDifferent reps would say you are in forbearance until JanuaryJennifer pointed out today yet I have multiple loans within NavientHow is the consumer suppose to know what loans are past due without the rep statingI believe under the fair credir act you are making an error on my credit reportI am asking you to Kindly fix this errorI want any negative reporting from Navient to be taken off my credit reportIn addition Jennifer stated she listened to calls, but she only listened to calls that made her theory trueShe did not listen to every callI will keep fighting on this issue until the issue is fixedPlease escalate my complaint beyond JenniferThank you
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 15, 2016. Please allow sufficient time for postal delivery.
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 29, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey are unwilling to work with me, and told me point blank that they don't care if I'm put out by their 8:pm calls (Central standard time) but that they will continue to call me whenever they feel like it and that my only options are to A) pay them money that I don't have or B) pay $every three months to keep it in forbearance, something else that I can't afford, and in the mean time, they will continue to harass me I just simply want them to quit calling me so late at night, that is my only request and they flat out refuse to do anything about it Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Thanks to Navient not informing the that my income based repayments were due to be renewed, I learned that my account was past due when I checked my credit scoreThey have my address and phone number, and should have tried to inform meIt takes only a few minutes to fill out the forms, and this will not get them money any fasterTranslate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: I am sending the forms today, as I just learned about this yesterdayI want the past due amount erased, and off of my credit history
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 12, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not completely resolve my complaint For your reference, details of the offer I reviewed appear below [Spoke to a representative from Navient My account was noted with the payment I made; however I am still waiting on a response regarding the extra amount added to my monthly payment The system error appears to have made my payment increase by nearly $dollars I placed a call to the contact and Im awaiting a response.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have not received any kind of mail from Navient I still do not know what is going on with my case The only correspondence from Navient that I received was by email on April 24th That I will be receiving a letter It has been almost two weeks No letter what so ever I have no idea what they proposed Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 16, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Payments continue to be posted incorrectly We have had to keep in contact with the customer advocate to request proper postings of the payments we have made even after filing my complaint with the Revdex.com Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received anything from Navient to settle thisI have received statements and a phone call saying that the loan is still payments behind.I will not close this complaint until someone can straighten it out again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 30, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on March 22, and we are working with the customer directly to resolve the issue
Thank you for your message. In the interest of protecting the... privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, 2016. Please allow sufficient time for postal delivery.
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 18, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 17, Please allow sufficient time for postal delivery
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: I had a kidney transplant as a childIn I was in the hospital frequently dealing with severe health problemsIn October Sallie Mae called me while in the hospital and I told them of my illnessThe rep places me on a forbearanceInforming me nothing would be due until JanuaryI have been dealing with an ombudsperson named [redacted] since early I asked her to call me in November and told Her I was very sick and could you please make the collectors stop calling meSome of the collectors were telling me why did you answer your phone when you couldn't payThen in November a lady named Gay called from NavientI had never heard from NavientAll of my loans are with Sallie Mae and I have an email showing they are in forbearanceIn December I reached out to sallie Mae office of the customer advocateI was told all my loans were sold to Navient and actually [redacted] worked for Navient nowI asked if an email could be sent so that I may talk to *** [redacted] left me a voice message and I called right back I left a message in November and Decmember I left several messages for [redacted] to call me because of the Holidays I found out she was out of the officeShe called me back last week after I left her voicemessagesJennifer from Navient advised she listened to some calls and I was told correctlyI don't hvae the luxury of listening to phone calls between myself and NavientFirst I was not told I was being recorded when I called ***, the ombuds person which is the law in AZAnother thing when the payment plan was set up in Deckember someone called me right back to apologize for the previous representative not fixing the past due statusesI spoke to Jennifer today and she would not show any willingness to helpI even shared I wasn't required to call [redacted] but kept calling and wasn't getting phone calls backTranslate Desired Outcome: I have perfect credit! Navient made my mistakeI have a letter you sent me advising a mistake was made on my accountI even received a refund check to make up for the late fees that Navient charged that were against the lawNavient did not let me know they were covering all of my student loans from Sallie MaeDifferent reps would say you are in forbearance until JanuaryJennifer pointed out today yet I have multiple loans within NavientHow is the consumer suppose to know what loans are past due without the rep statingI believe under the fair credir act you are making an error on my credit reportI am asking you to Kindly fix this errorI want any negative reporting from Navient to be taken off my credit reportIn addition Jennifer stated she listened to calls, but she only listened to calls that made her theory trueShe did not listen to every callI will keep fighting on this issue until the issue is fixedPlease escalate my complaint beyond JenniferThank you
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 15, 2016. Please allow sufficient time for postal delivery.
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 29, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey are unwilling to work with me, and told me point blank that they don't care if I'm put out by their 8:pm calls (Central standard time) but that they will continue to call me whenever they feel like it and that my only options are to A) pay them money that I don't have or B) pay $every three months to keep it in forbearance, something else that I can't afford, and in the mean time, they will continue to harass me I just simply want them to quit calling me so late at night, that is my only request and they flat out refuse to do anything about it Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Thanks to Navient not informing the that my income based repayments were due to be renewed, I learned that my account was past due when I checked my credit scoreThey have my address and phone number, and should have tried to inform meIt takes only a few minutes to fill out the forms, and this will not get them money any fasterTranslate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: I am sending the forms today, as I just learned about this yesterdayI want the past due amount erased, and off of my credit history
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 12, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on February 12, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on November 21, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not completely resolve my complaint For your reference, details of the offer I reviewed appear below [Spoke to a representative from Navient My account was noted with the payment I made; however I am still waiting on a response regarding the extra amount added to my monthly payment The system error appears to have made my payment increase by nearly $dollars I placed a call to the contact and Im awaiting a response.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have not received any kind of mail from Navient I still do not know what is going on with my case The only correspondence from Navient that I received was by email on April 24th That I will be receiving a letter It has been almost two weeks No letter what so ever I have no idea what they proposed Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on March 2, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 16, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Payments continue to be posted incorrectly We have had to keep in contact with the customer advocate to request proper postings of the payments we have made even after filing my complaint with the Revdex.com Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received anything from Navient to settle thisI have received statements and a phone call saying that the loan is still payments behind.I will not close this complaint until someone can straighten it out again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 30, Please allow sufficient time for postal delivery