Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted once (by phone) while I was in a meeting at work and received a voicemail from [redacted] who works in some branch of the Navient officeI tried to return his call for two weeks and left at least four messagesHe never called me backI called the same office and did not dial his extensionAnother woman helped me to the extent that she could (with one of my complaints, not the other)I cannot imagine that they could send me anything in the mail that would resolve this issueIn fact, I doubt they sent anything, but I certainly would not receive this letter in the five-day window I have to accept or reject this response Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 31, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 2, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their response merely prolongs and delays a quick and rightful abandonment of this claim of debtToday will exhaust the Revdex.com response window while I wait for yet another empty claim letter in the mail? I require them to abandon this claim, as Sallie Mae has been provided all the evidence required for a reasonable resolution.Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I am not accepting Navient's "offer" is because according to the Revdex.com, I have days to respond to Navient's responseNavient has failed to respond electronically & according to what I am reading here, has sent their response via snail mailThey have my phone #, and they have my email address as well as the ability to post messages for me on my Navient account on their websiteNot sure why they chose the slowest method possible- aside from assuming it's pretty much their M.Oto do things incorrectly, as well as inconveniently (for me)Because I do not believe that I will have received their response within days & they have chosen to utilize the slowest method of communication (knowing there is a deadline), then I'm going to have to decline their responseFor future reference,mthey are welcome to communicate with me via email- which I have requested in the last- due to to fact that they are so incredibly inept in their ability to process my payments & therefore I would prefer to keep all communication from here out with the company in writing Regards, [redacted]
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 21, Please allow sufficient time for postal delivery
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 5, 2015. Please allow sufficient time for postal delivery.
What a horrible company this is!! I signed up for Auto-pay for my convenience and it has been the worse decisionI have done Auto-pay with Navient for over years now, the one time I ask them to change my payment date they say no because I have late payments, exhausted deferments and forbearancePlease keep in mind that I have auto-pay, so there is no way that I have ever had any late payments, neither have I had deferments or forbearance because I don't qualifyThis company is one of the biggest scammers out there, I feel like my checking account is being held hostage to the point that I want to close my accountI am considering ending Auto-pay, but I am sure they will give me problems
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 15, Please allow sufficient time for postal delivery
Better Business I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No mail has arrived Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 16, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint Type: Billing or Collection Issues select Problem: This is not the first Revdex.com complaint I have filed with NavientI filed a compliant a few months back and was not satisfied with my resolutionThe previous complaint was (Complaint ID # [redacted] - Navient.) It pertains to the same problems arising in this new complaintClearly there is a lack of Compliance and Regulatory control within NavientI will preface this complaint explaining I work for a financial institutions collection compliance department and am well versed on collection and regulatory laws!! On 11/2/at 7;AM central time, I made a online payment to Navient for $with the confirmation number 49516938CI received an inbound call from Navient at 8:AM where I gave the representative my information and the confirmation of the payment amount as well as the confirmation numberNext I received a missed call from Navient at 10:AMAnother missed call from Navient at 10:AMI responded to the missed calls at 11:AM by calling Navient and giving the same information I did with the first representative that morningOn 11/3/at 8:AM I received a call from Navient and explained for the 3rd time the same information pertaining to the online paymentAt 9:AM I received a missed call from NavientAt 10:AM I received another missed call from NavientAt 11:AM I called Navient and spoke with another representative and explained the same payment and confirmation informationMy co- signers have been getting just as many calls as I haveI stated previously, this is not the first complaint I have filed about the volume of calls! I know the auto dialer cant possibly be set to call that amount of times within a two(2) day periodAlso, representatives can clearly see when my account populates on their screen the previous notes of me talking to Navient! Surely Navient is well aware of TCPA lawsThe CFPB and my Attorney will be the next people contacted and in communication with Navient if a monetary settlement is not reachedI will have my Attorney subpoena the (call recording history) between me and Navient which is quite lengthy! Translate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: I want a Cease and Desist on all collection communication efforts from NavientMy co-signers request the same! My desired settlement is monetaryIf a monetary settlement is not reached a lawsuit will be the next step and communication will than be held by my attorney
Ever since my student loans switched this company, I've had nothing but issues with them! I can't out them into deferment, I can barely log in and talking to customer support is a nightmare! This is the worst loan company ever and I fell really bad for anyone having to deal with them!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have yet to receive the documents I requested from this companyFurthermore, I NEVER signed any agreement with NavientMy agreement was with Sallie MaeHowever, I know that Navient is now acting as Sallie Mae, since Sallie Mae has major lawsuits pending against them due to unlawful schemes they were subjecting present and former students to.I am requesting that I am alleviated of all responsibility for these student loansI also request that all harassing phone calls come to an endSince my agreement was with Sallie Mae and the company Sallie Mae no longer exists, legally, I am not responsible for making payments to NavientTherefore, Navient should not be posting negative feedback to my credit; harassing me with phone calls and attempting to collect a debt that I NEVER agreed to pay to them and is not owedI am also requesting that all negative feedback be removed from my credit and to be alleviated of responsibility Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 2, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted once (by phone) while I was in a meeting at work and received a voicemail from [redacted] who works in some branch of the Navient officeI tried to return his call for two weeks and left at least four messagesHe never called me backI called the same office and did not dial his extensionAnother woman helped me to the extent that she could (with one of my complaints, not the other)I cannot imagine that they could send me anything in the mail that would resolve this issueIn fact, I doubt they sent anything, but I certainly would not receive this letter in the five-day window I have to accept or reject this response Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 31, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 2, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their response merely prolongs and delays a quick and rightful abandonment of this claim of debtToday will exhaust the Revdex.com response window while I wait for yet another empty claim letter in the mail? I require them to abandon this claim, as Sallie Mae has been provided all the evidence required for a reasonable resolution.Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I am not accepting Navient's "offer" is because according to the Revdex.com, I have days to respond to Navient's responseNavient has failed to respond electronically & according to what I am reading here, has sent their response via snail mailThey have my phone #, and they have my email address as well as the ability to post messages for me on my Navient account on their websiteNot sure why they chose the slowest method possible- aside from assuming it's pretty much their M.Oto do things incorrectly, as well as inconveniently (for me)Because I do not believe that I will have received their response within days & they have chosen to utilize the slowest method of communication (knowing there is a deadline), then I'm going to have to decline their responseFor future reference,mthey are welcome to communicate with me via email- which I have requested in the last- due to to fact that they are so incredibly inept in their ability to process my payments & therefore I would prefer to keep all communication from here out with the company in writing Regards, [redacted]
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 21, Please allow sufficient time for postal delivery
Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 5, 2015. Please allow sufficient time for postal delivery.
What a horrible company this is!! I signed up for Auto-pay for my convenience and it has been the worse decisionI have done Auto-pay with Navient for over years now, the one time I ask them to change my payment date they say no because I have late payments, exhausted deferments and forbearancePlease keep in mind that I have auto-pay, so there is no way that I have ever had any late payments, neither have I had deferments or forbearance because I don't qualifyThis company is one of the biggest scammers out there, I feel like my checking account is being held hostage to the point that I want to close my accountI am considering ending Auto-pay, but I am sure they will give me problems
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 15, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on November 18, and resolved the issue with the customer
Better Business I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on February 12, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No mail has arrived Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 16, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on December 30, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint Type: Billing or Collection Issues select Problem: This is not the first Revdex.com complaint I have filed with NavientI filed a compliant a few months back and was not satisfied with my resolutionThe previous complaint was (Complaint ID # [redacted] - Navient.) It pertains to the same problems arising in this new complaintClearly there is a lack of Compliance and Regulatory control within NavientI will preface this complaint explaining I work for a financial institutions collection compliance department and am well versed on collection and regulatory laws!! On 11/2/at 7;AM central time, I made a online payment to Navient for $with the confirmation number 49516938CI received an inbound call from Navient at 8:AM where I gave the representative my information and the confirmation of the payment amount as well as the confirmation numberNext I received a missed call from Navient at 10:AMAnother missed call from Navient at 10:AMI responded to the missed calls at 11:AM by calling Navient and giving the same information I did with the first representative that morningOn 11/3/at 8:AM I received a call from Navient and explained for the 3rd time the same information pertaining to the online paymentAt 9:AM I received a missed call from NavientAt 10:AM I received another missed call from NavientAt 11:AM I called Navient and spoke with another representative and explained the same payment and confirmation informationMy co- signers have been getting just as many calls as I haveI stated previously, this is not the first complaint I have filed about the volume of calls! I know the auto dialer cant possibly be set to call that amount of times within a two(2) day periodAlso, representatives can clearly see when my account populates on their screen the previous notes of me talking to Navient! Surely Navient is well aware of TCPA lawsThe CFPB and my Attorney will be the next people contacted and in communication with Navient if a monetary settlement is not reachedI will have my Attorney subpoena the (call recording history) between me and Navient which is quite lengthy! Translate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: I want a Cease and Desist on all collection communication efforts from NavientMy co-signers request the same! My desired settlement is monetaryIf a monetary settlement is not reached a lawsuit will be the next step and communication will than be held by my attorney
Ever since my student loans switched this company, I've had nothing but issues with them! I can't out them into deferment, I can barely log in and talking to customer support is a nightmare! This is the worst loan company ever and I fell really bad for anyone having to deal with them!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have yet to receive the documents I requested from this companyFurthermore, I NEVER signed any agreement with NavientMy agreement was with Sallie MaeHowever, I know that Navient is now acting as Sallie Mae, since Sallie Mae has major lawsuits pending against them due to unlawful schemes they were subjecting present and former students to.I am requesting that I am alleviated of all responsibility for these student loansI also request that all harassing phone calls come to an endSince my agreement was with Sallie Mae and the company Sallie Mae no longer exists, legally, I am not responsible for making payments to NavientTherefore, Navient should not be posting negative feedback to my credit; harassing me with phone calls and attempting to collect a debt that I NEVER agreed to pay to them and is not owedI am also requesting that all negative feedback be removed from my credit and to be alleviated of responsibility Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on October 5, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 2, Please allow sufficient time for postal delivery