Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 25, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: I have been paying my student loan to this company since October of and I have not received a statement from this company yetI made a complaint back in August of this year and Navient called me and they still have not sent me a statementThey are receiving a monthly payment from me, however they want me to go online to view my accountI feel like I am forced to go online and that is not what I want to doI want to receive a statement so I can see what my remaining balance is with my loanCurrently right now I don't know my balance because I never receive a statementPlease help with this issue the last claim I submitted the ID number is [redacted] please help me get on top of this with this companyNavient is wrong and they feel like I am suppose to call the United States Postal Services to track my statements that is not the way it worksNavient told me that my statements are mailed out on the 13th of every month to me that sounds crazy because my payment is due on the 12th of the monthPlease help meTranslate Desired Resolution / Outcome Desired Resolution: Contact by the business select Desired Outcome: I need my statements mailed to me at my home!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have not yet determined whether or not it is a satisfactory response because I have not yet received their mail correspondence yet Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 27, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 23, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was pleased after speaking to Navient as they said that they were going to refund the $in interest, but in reviewing the statement recently received, I note that there is a "Late Charge Reversal" and "Adjustment", both in the amount of $I need someone to explain this to me before I close my claimWhy are there two amounts of $65.00? Also, why would I receive a "Late Charge" since I have Automatic Debit?It doesn't need to be a phone call--someone can simply email me at: [redacted] Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 22, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company has sent the exact same letter they originally sent, from the exact same person They claim that since I have a good credit report I can make the payment My ability to pay should be based on my income and not on my credit report Also, they are still electronically taking the payment from my account - the payment that I can afford, but they said I do not qualify for And they are still marking my account as past due and said they will send it to collections They read from que cards when I call to talk to them, they don't listen or try to help Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 19, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have currently lodged a complaint against NavientAccording to my email from you I have days to accept/reject the response from NavientTheir response to you was that they sent me a letter on 9/I haven't received a letter so I'm not sure how to respondPlease advise! Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint It appears that my complaint will be explained by the company once they have sent my information via mail as they stated Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, Please allow sufficient time for postal delivery
Revdex.com: I have checked my mail as of April 30, re: complaint ID [redacted] , and have received nothing from NavientI have continued to receive harassing and threatening calls from the same woman at NavientIf I were to receive an actual letter from Navient, I would be glad to read it
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 6, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on January 7,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 17, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 14, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 25, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: I have been paying my student loan to this company since October of and I have not received a statement from this company yetI made a complaint back in August of this year and Navient called me and they still have not sent me a statementThey are receiving a monthly payment from me, however they want me to go online to view my accountI feel like I am forced to go online and that is not what I want to doI want to receive a statement so I can see what my remaining balance is with my loanCurrently right now I don't know my balance because I never receive a statementPlease help with this issue the last claim I submitted the ID number is [redacted] please help me get on top of this with this companyNavient is wrong and they feel like I am suppose to call the United States Postal Services to track my statements that is not the way it worksNavient told me that my statements are mailed out on the 13th of every month to me that sounds crazy because my payment is due on the 12th of the monthPlease help meTranslate Desired Resolution / Outcome Desired Resolution: Contact by the business select Desired Outcome: I need my statements mailed to me at my home!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have not yet determined whether or not it is a satisfactory response because I have not yet received their mail correspondence yet Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on October 14, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 27, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 23, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was pleased after speaking to Navient as they said that they were going to refund the $in interest, but in reviewing the statement recently received, I note that there is a "Late Charge Reversal" and "Adjustment", both in the amount of $I need someone to explain this to me before I close my claimWhy are there two amounts of $65.00? Also, why would I receive a "Late Charge" since I have Automatic Debit?It doesn't need to be a phone call--someone can simply email me at: [redacted] Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 22, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company has sent the exact same letter they originally sent, from the exact same person They claim that since I have a good credit report I can make the payment My ability to pay should be based on my income and not on my credit report Also, they are still electronically taking the payment from my account - the payment that I can afford, but they said I do not qualify for And they are still marking my account as past due and said they will send it to collections They read from que cards when I call to talk to them, they don't listen or try to help Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 19, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have currently lodged a complaint against NavientAccording to my email from you I have days to accept/reject the response from NavientTheir response to you was that they sent me a letter on 9/I haven't received a letter so I'm not sure how to respondPlease advise! Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint It appears that my complaint will be explained by the company once they have sent my information via mail as they stated Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, Please allow sufficient time for postal delivery
Revdex.com: I have checked my mail as of April 30, re: complaint ID [redacted] , and have received nothing from NavientI have continued to receive harassing and threatening calls from the same woman at NavientIf I were to receive an actual letter from Navient, I would be glad to read it
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 6, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on August 20, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on April 12, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on January 7,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 17, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 14, Please allow sufficient time for postal delivery