Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey said the issue would be completed by Oct1st if at that time I can go into my account I will close the case of of today Sept25th I can still not access the account online Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Navient had contacted meThey have a copy of the recorded conversation with the co-signer requesting my phone numberI also explained to them that while facing financial difficulties and getting the lower payment of $a month it was not explained that this would interfere with the co-signer being releasedThey now say that they had the right to release my phone number to the co-signer "it states that in the note"If they are releasing my phone number to a co-signer who was not given my phone number by myselfwho else are they releasing my information to without my knowledgeAs far as the release of the co-signer they are saying a NUMBER of payments were late and therefore they would not release herI am disabled, I live on a fixed monthly incomeI am eager to get this loan paid as it has been in status since The co-signer has not ever had to make any payments on this loanI explained to Navient that I was receiving Social Services in January of and received $bi-weeklyI had offered up written proof that I faced this financial difficulty in the months before I missed my payment in January and this was refused by NavientIt all comes down to another Student Loan Company trying to get more money from studentsI have told many people of this Companies practices and so called policiesI have even sent a letter to the White House informing them of this situationI have contacted a lawyer, (Legal Aid, since I am receiving Social Security Disability ) and hope that they can pursue the legal side of the complaint of releasing personal information without my approvalI am in hopes that this issue can be resolved in a timely matter and hope that my message to others looking to borrow from Sallie Mae/ Navient reaches many othersSomeone needs to put a halt to these companies stating they care about the individual and the education they seek and then robbing them after they complete their educationI thank you for your time and attention to this matter Respectfully,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 2, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is great that they are going to send me a response, but this does not mean that the problem is resolvedAs of 9-8-I have not received the mailed responseRegards,
etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 27, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 20, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below What you received was a generic form letter that this company has sent to other consumer organizationsIt is full of lies, excuses, misinformation and does not properly address any of the actual issues in the complaint and certainly does not resolve any of themIf you would like me to go into specific details about this, feel free to make that requestPlease resend the complaint to the company, this time making it a requirement that they RESOLVE the issues for the consumer Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 13, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 16, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They sent me a copy of my master promissory note and basically told me that I was already being helped because I was in a rate reduction programThis program lowers the interest rate on the loan and you pay interest only paymentsI've been making interest only payments that DO NOT help me pay off my loanAll this program does is pad the pockets of Navient while those who are actually trying to pay their loan(s) off STAY in debt
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 7, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 9, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10713625, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Navient is the administrator for my student loans (account [redacted] )Navient sent me a letter dated 5/6/stating I am on the Income-Based Repayment plan and owe them $a monthNavient sent me a letter dated 7/6/stating my loans are in deferment and that I owe nothing until 10/1/Navient sent me a letter dated 8/16/stating I owe them payments of $by 10/6/15, payment of $by 5/6/16, and payments of $by 12/6/Navient can't seem to get it straightTranslate Desired Outcome: Navient needs to decide how much I owe them per monthNavient needs to send me a monthly invoice for how much I owe them
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on September 21,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 18, Please allow sufficient time for postal delivery
etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on February 4, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey said the issue would be completed by Oct1st if at that time I can go into my account I will close the case of of today Sept25th I can still not access the account online Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Navient had contacted meThey have a copy of the recorded conversation with the co-signer requesting my phone numberI also explained to them that while facing financial difficulties and getting the lower payment of $a month it was not explained that this would interfere with the co-signer being releasedThey now say that they had the right to release my phone number to the co-signer "it states that in the note"If they are releasing my phone number to a co-signer who was not given my phone number by myselfwho else are they releasing my information to without my knowledgeAs far as the release of the co-signer they are saying a NUMBER of payments were late and therefore they would not release herI am disabled, I live on a fixed monthly incomeI am eager to get this loan paid as it has been in status since The co-signer has not ever had to make any payments on this loanI explained to Navient that I was receiving Social Services in January of and received $bi-weeklyI had offered up written proof that I faced this financial difficulty in the months before I missed my payment in January and this was refused by NavientIt all comes down to another Student Loan Company trying to get more money from studentsI have told many people of this Companies practices and so called policiesI have even sent a letter to the White House informing them of this situationI have contacted a lawyer, (Legal Aid, since I am receiving Social Security Disability ) and hope that they can pursue the legal side of the complaint of releasing personal information without my approvalI am in hopes that this issue can be resolved in a timely matter and hope that my message to others looking to borrow from Sallie Mae/ Navient reaches many othersSomeone needs to put a halt to these companies stating they care about the individual and the education they seek and then robbing them after they complete their educationI thank you for your time and attention to this matter Respectfully,
A representative from the Office of Customer Advocate contacted the customer by telephone on April 29, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 2, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is great that they are going to send me a response, but this does not mean that the problem is resolvedAs of 9-8-I have not received the mailed responseRegards,
etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 27, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 20, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on February 25, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below What you received was a generic form letter that this company has sent to other consumer organizationsIt is full of lies, excuses, misinformation and does not properly address any of the actual issues in the complaint and certainly does not resolve any of themIf you would like me to go into specific details about this, feel free to make that requestPlease resend the complaint to the company, this time making it a requirement that they RESOLVE the issues for the consumer Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 13, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 16, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They sent me a copy of my master promissory note and basically told me that I was already being helped because I was in a rate reduction programThis program lowers the interest rate on the loan and you pay interest only paymentsI've been making interest only payments that DO NOT help me pay off my loanAll this program does is pad the pockets of Navient while those who are actually trying to pay their loan(s) off STAY in debt
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 7, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 9, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10713625, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Navient is the administrator for my student loans (account [redacted] )Navient sent me a letter dated 5/6/stating I am on the Income-Based Repayment plan and owe them $a monthNavient sent me a letter dated 7/6/stating my loans are in deferment and that I owe nothing until 10/1/Navient sent me a letter dated 8/16/stating I owe them payments of $by 10/6/15, payment of $by 5/6/16, and payments of $by 12/6/Navient can't seem to get it straightTranslate Desired Outcome: Navient needs to decide how much I owe them per monthNavient needs to send me a monthly invoice for how much I owe them
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on September 21,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 18, Please allow sufficient time for postal delivery
etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,