Roma Home Improvement LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:I? ? ? I can not locate the previous I sent in regards to canceling the Blue Apron deliveriesNevertheless, the e-mail I sent was answered by a long process of how to cancel the deliveriesTherefore, I remembered sending an e-mail telling them to cancel the deliveries and that I was not going to figure it out the long processI want the response to be known that the company don't make it simple to cancel the deliveries permanentlyYou have to log on each week to cancel the delivery? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

In order to receive a refund for a wine order, we require a confirmation that the order is being returned to our facilityOnce the package is refused, and we receive confirmation from [redacted] that the delivery is being returned, you will be issued a full refund for the order.? I checked you account and it looks like your refund was issued on 12You should expect to see the full amount refunded on your card within 5-business days of the issue date.? If you have any other questions or concerns, please email us at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedTheir quick response and actions remedied the situation fully and completely Sincerely, [redacted] ***

Due to our just-in-time sourcing model, we have a day cutoff period for making changes to any upcoming deliveries - this includes cancellationsAny cancellation completed after an order has already processed will not cancel the processed orderAll customers will also receive an email confirming cancellation once it is completed with their final delivery date stated in the body of the emailWhile it appears that this account was not cancelled on the date stated, this was rectified by our Customer Experience team with a refund, and clarification was provided.If you have any other questions or concerns, please email [redacted]

Hi [redacted] A request for cancellation will be responded to with instructions on how to complete cancellation by the customerUnless the customer completes this cancellation using the link provided, the subscription will remain active and weekly deliveries will continue per the subscriptionThe Customer Experience team is always available if any confusion occurs.? ? It appears that this account was not cancelled on the customer end, which is the account was manually cancelled by a Customer Experience agent when notified by customer on the day of the deliverySince the final order had already shipped, it could not be stopped and a full refund was issued.? If you have an other questions or concerns, please email [redacted] .?

Our FAQ page regarding how to cancel an account states “if you decide to cancel your account, contact our Customer Experience team at [redacted] ? and we’ll send you an email with instructions on how to complete the cancellation process.” This customer emailed [redacted] on October ***, but didn’t follow the instructions and cancel the account until October ***This is why the orders were shipped, since they weren’t skipped in our system, nor was the account cancelledI’ve gone ahead and refunded the customer for their final charge ($59.94)They can expect to see this refund reflected in their bank statement in 5-business days

Hello, [redacted] reached out to our customer service team and we were able to stop her upcoming order before she was chargedHer account is cancelled as she requested [redacted] was just a couple hours past her cutoff time for making changes to upcoming orders, but we have some wiggle room on our end and are always happy to helpTo be clear, our cutoff time for making changes to upcoming orders is days before it's scheduled to arrive, and before noon ESTThis information is included when signing up for our program, and in our FAQ, Delivery Schedule, and Terms of ServiceOur customers are also able to skip up to weekly orders in advance, so some people find it best to skip an order or two after their first box so that they can decide if our service is right for them or not

Hi there, I can confirm that this account was closed on August ***When emailing [redacted] , we send an email through our system automatically with instructions on how to complete the cancellation processThose emails might have gone to the spam folderI wasn't able to find any calls from the phone number on this account in regards to cancellingThe first email we received asking for the account to be cancelled was on August **, and the final order received for this account was August *, so I can also confirm that there were no charges incurred after the first request to cancel

HelloBlossom’s account was cancelled on 916, she thought this order was skipped in our system, however it was notOur system indicates that on Blossom skipped the order scheduled for she unskipped the order scheduled for 9/*/We require days notice in order to skip upcoming ordersCustomers are able to confirm when an order has been successfully skipped by view their delivery schedule and confirming that a red “x” is next to their delivery dateI’ve gone ahead and refunded Blossom for her 9/orderThe order was shipped to her and we hope she was able to enjoy the food

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that, although I definitely did not receive cancellation instructions via email, and I had asked again to be cancelled via CSR email and told at that time that I was manually cancelled, (but still sent product and charged again), the matter has been resolved.I received a very nice email from a CSR supervisor, who apologized profusely and did in fact refund my moneyThis resolution is satisfactory to me and I consider the matter closed at this time Sincerely, [redacted]

Hi [redacted] I’m sorry to hear your deliveries arrived in less than perfect condition, this certainly should not have been the casePlease know that all of your issues are passed along to our Quality team who take your reports seriously so we can improve for the futureWe do credit your Blue Apron account for the next delivery as we’re unable to offer partial refunds I’d also like to apologize for any confusion surrounding your free trialThe free trial you received was set up to cover your first Blue Apron orderAfter setting up your Blue Apron account and scheduling your first delivery, you’re automatically enrolled into an ongoing weekly subscription that can be cancelled at any time in your account or by emailing usI can confirm your account was cancelled on 4/ [redacted] and a refund was issued for your final delivery for that date as well If you have any further questions or concerns, feel free to contact us at [redacted]

With the free trial invitation, the cost of the entire first delivery is freeFollowing that first delivery, all accounts are enrolled into a weekly subscription to receive fresh ingredients and delicious recipesAt sign up above where Tim put in the credit card it clearly states, "Enter your billing informationYour first order will be free of chargeYou will receive future deliveries at $per weekYou can skip a week or cancel your account at any time with days notice.” Tim’s first delivery which arrived on 8/ [redacted] was free, and the charge he saw was for the second delivery, which arrived on 8/**He wrote into our customer support, and we issued a refund on 8/**He still was sent the box of food and hopefully enjoyed it

[redacted] received a gift card valued at $ [redacted] chose a meal plan that cost $That brought the first order total to $0, and the second order of the $box of food to $We let [redacted] know that her second delivery would cost $before [redacted] was charged and before the order shippedLater, [redacted] sent screenshots of a "Free Meal" promotion, which [redacted] didn't redeem properlyWe added that promotion to Ann's account, which discounted the third delivery that [redacted] received by $The promotion refers to the two free meals (or servings)Each $plan portion costs $but we actually discount a higher amount because the 2-Person Plan portions cost $each and we want prospective customers to be able to redeem the promotion towards either plan, and so we offer the highest valueI've refunded [redacted] for all charges incurred, $64.78, and refunds may take 5-business days to reflect in a bank statementGoing forward, each delivery will cost $for the plan [redacted] is onIf [redacted] would prefer to cancel the account instead, they should contact our Customer Experience team at [redacted] , and we’ll send them an email with instructions on how to complete the cancellation process

Revdex.com:At this time, I have not been contacted by Blue Apron, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There email is not current/accurate Groupon has already remedied the problem and issued me a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI'm canceling my account after the credit is usedTheir system obviously isn't working right and they don't careNot doing business with someone who calls me a liar and puts me through this much troubleI don't have time to argue with irresponsible persons about their poor service

I can confirm that [redacted] ’s account was closed on January **, 2017.? ? I do see that [redacted] emailed on December **, 2016, from an email address not on file in our system asking to cancel the account, and we responded immediately with instructions on how to cancel the accountHowever, those instructions weren’t followed and the account remained active [redacted] also emailed from the email address we have the account under in our system on January **, 2017, asking to cancel the accountWe responded with instructions on how to cancel the accountHowever, those instructions weren’t followed and the account remained active? I also found that [redacted] called on December **, 2016, about being shipped an order that they had meant to skipAs a courtesy, we added a full box credit to the account, which covered the cost of the January **, 2017, delivery of foodThe box of food [redacted] meant to skip was still shipped, and hopefully the food was still enjoyed.? ? [redacted] emailed again from the email address not in our system on January **, 2017, asking to cancel the account, and we manually cancelled the account for [redacted] We also refunded [redacted] for the final delivery they received, which arrived on January **, 2017, and hopefully [redacted] was able to enjoy? The value of the refund and full box credit that [redacted] received is $119.88, which is the amount of funds that [redacted] has requestedAlso, the account is cancelled, which is what [redacted] desires? Lastly, in regards to receiving an incomplete kit, which is mentioned in [redacted] 's complaint, I wasn't able to find any emails or phone calls alerting our customer service team to thatI apologize if that happened, and we would have liked to report that to our Quality team and make things right with [redacted] , had we known of this disappointment?

[redacted] is correct in that Groupon’s are for new customers onlyThere were no technical issues, she just wasn’t able to redeem her Groupon as stated in their terms of the voucher because she had already been a customer with usWhen she reached out to our customer service, we were experiencing higher than email volume but did respond to her email.? Because she purchased this through Groupon, she needs to reach out to them for a refund as we aren’t able to help with that

What you received was a free trial, which covers the cost of your first two recipesAfter that first delivery, all accounts are enrolled into a weekly membership to receive orders of our fresh ingredients and delicious recipesThe terms were included in the sign up process, and when you hit “Place Order” to complete your account and redeem your free trial, you agreed to be charged every week for an order unless you skipped that order before your cutoff timeThis is also mentioned multiple times during the sign up processWhen you reached out to our team on October ***, we sent instructions on how to cancel your accountWe send instructions so we can get feedback to improve our serviceThe instructions weren’t followed until October ***, and at that point it was too late to stop your order set to arrive on October ***I’ve gone ahead and refunded you for your final charge ($47.95)You can expect to see this refund reflected in your bank statement in 5-business days