At this time, I have been contacted directly by Rosegal.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The business responded to me via email on 12/**, over a month after my initial inquiry They asked me to take a picture of the item that I received and to tell them the item number They did not address the other two items that I ordered and paid for on 10/ [redacted] and still have not received as of 12/** My initial inquiry to them was about tracking my order and they did not answer this The other issue was that I ordered a sweater and received a different item, a shirt that did not resemble what I ordered at all I have not yet responded to them since their response time takes so long The bigger issue is that I paid for four items and have only received two after two months They have not addressed this bigger issue Two items are still missing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for your valuable feedbackLet me start by apologizing personally for your experience Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received your notification that the complaint had been closed as I had not respondedI was waiting to update the complaint as I had received further correspondence from RoseGalI was also unsure as to how to update this on the website without marking the complaint as resolvedRoseGal have apologised and offered to re-send the items free of chargeI accepted this offer however they then offered me a full refundI informed them that either solution would be acceptable to me but I needed clarity on which it would beThey stated that the balance of my order had been refunded to my [redacted] account and it should be received in 5-daysThis period has elapsed and I have received no such refund through [redacted] As such I would be grateful if you could re-open my complaintKind regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear ***,Thank you for taking your time to write your reviewWe are extremely sorry for their disappointmentOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for your valuable feedbackLet me start by apologizing personally for your experience We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your site_name account and answer to us ? Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for recent comments.I want to extend my sincere apologies for the problems you have experienced.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for recent commentsWe very much regret that the issue has occurred.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we apologize for any inconveniemce we may have caused Yours sincerely,Rosegal.com Customer Service
There is no customer service...The phone number on the site doesn't work..you are sent to a website that doesn't work either They don't tell you until after you give your credit info that the shipping may take to days You have to email them and then you get an automated reply Two blouses came..One had spilled coffee on it and was small enough for a child to wear..though I ordered extra largeSame with the other The one blouse is so wrinkled it looks like it was in a damp hamper for a few years No washing instrucitons/no materal identified...nor cleaning instructions..Dissapointing worse than that No manufacturer name...anywhere Buy ON THE BLINDWill try to iron out the wrinkles and donate it...It is nothing like the picture..Cheaply made...some sort of rayon blend..NEVER will do business with the again...How can you do business with a company that is a ghost ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Is this a refund of my money? It is not stated in the resolution That is the outcome I wantTThank you
I had order on 11-**/Christmas shower curtains .bathroom rugs decorations for my wall an outfit for my sonToday it's 12-**-and I still haven't hear a world I all no answer it come out like error I email them no reply no reply at all ....I live pay check to paycheck Christmas is just a week away and I'm nervous someone help me Worst Company I ever had problems with I order other things from other company's and less then a week I got it
Dear ***,Thanks for providing your extremely valuable feedback to us.First, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service
Dear Denise, Thank you for notifying us of your complaintWe very much regret issue and are fully committed to resolving it to your satisfactionI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we apologize for any inconvenience we may have caused Thank you for your support and patienceBest Regards Rosegal Customer Service
Dear [redacted] ,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueYour case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] ,Thank you for your important feedback.We are extremely sorry about the situationI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for notifying us of your complaintI want to start by apologizing unreservedly to you for what has happened.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? We value your patronage and wish to continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Although they finally answered my complaint for a refund I haven't gotten that refund or the clothing I orderedI would like the refund of $Also, they email they send for me to respond is a "no response" type emailThis company is a fraud and I have seen many complaints on Face BookWish I had seen them before orderingThanks for your time and immediate response to this matter [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The amount of $was refunded on 11/** Sincerely, [redacted]
I order some clothing and never received themWhen trying to contact them for more information they never email back and the phone number listed is a not in service numberScam!!!!!
Dear [redacted] ,Thank you for your important feedback.Let me start by apologizing personally for your experience We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
At this time, I have been contacted directly by Rosegal.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The business responded to me via email on 12/**, over a month after my initial inquiry They asked me to take a picture of the item that I received and to tell them the item number They did not address the other two items that I ordered and paid for on 10/ [redacted] and still have not received as of 12/** My initial inquiry to them was about tracking my order and they did not answer this The other issue was that I ordered a sweater and received a different item, a shirt that did not resemble what I ordered at all I have not yet responded to them since their response time takes so long The bigger issue is that I paid for four items and have only received two after two months They have not addressed this bigger issue Two items are still missing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for your valuable feedbackLet me start by apologizing personally for your experience Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received your notification that the complaint had been closed as I had not respondedI was waiting to update the complaint as I had received further correspondence from RoseGalI was also unsure as to how to update this on the website without marking the complaint as resolvedRoseGal have apologised and offered to re-send the items free of chargeI accepted this offer however they then offered me a full refundI informed them that either solution would be acceptable to me but I needed clarity on which it would beThey stated that the balance of my order had been refunded to my [redacted] account and it should be received in 5-daysThis period has elapsed and I have received no such refund through [redacted] As such I would be grateful if you could re-open my complaintKind regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear ***,Thank you for taking your time to write your reviewWe are extremely sorry for their disappointmentOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for your valuable feedbackLet me start by apologizing personally for your experience We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your site_name account and answer to us ? Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for recent comments.I want to extend my sincere apologies for the problems you have experienced.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for recent commentsWe very much regret that the issue has occurred.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we apologize for any inconveniemce we may have caused Yours sincerely,Rosegal.com Customer Service
There is no customer service...The phone number on the site doesn't work..you are sent to a website that doesn't work either They don't tell you until after you give your credit info that the shipping may take to days You have to email them and then you get an automated reply Two blouses came..One had spilled coffee on it and was small enough for a child to wear..though I ordered extra largeSame with the other The one blouse is so wrinkled it looks like it was in a damp hamper for a few years No washing instrucitons/no materal identified...nor cleaning instructions..Dissapointing worse than that No manufacturer name...anywhere Buy ON THE BLINDWill try to iron out the wrinkles and donate it...It is nothing like the picture..Cheaply made...some sort of rayon blend..NEVER will do business with the again...How can you do business with a company that is a ghost ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Is this a refund of my money? It is not stated in the resolution That is the outcome I wantTThank you
I had order on 11-**/Christmas shower curtains .bathroom rugs decorations for my wall an outfit for my sonToday it's 12-**-and I still haven't hear a world I all no answer it come out like error I email them no reply no reply at all ....I live pay check to paycheck Christmas is just a week away and I'm nervous someone help me Worst Company I ever had problems with I order other things from other company's and less then a week I got it
Dear ***,Thanks for providing your extremely valuable feedback to us.First, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service
Dear Denise, Thank you for notifying us of your complaintWe very much regret issue and are fully committed to resolving it to your satisfactionI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we apologize for any inconvenience we may have caused Thank you for your support and patienceBest Regards Rosegal Customer Service
Dear [redacted] ,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueYour case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] ,Thank you for your important feedback.We are extremely sorry about the situationI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for notifying us of your complaintI want to start by apologizing unreservedly to you for what has happened.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? We value your patronage and wish to continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Although they finally answered my complaint for a refund I haven't gotten that refund or the clothing I orderedI would like the refund of $Also, they email they send for me to respond is a "no response" type emailThis company is a fraud and I have seen many complaints on Face BookWish I had seen them before orderingThanks for your time and immediate response to this matter [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The amount of $was refunded on 11/** Sincerely, [redacted]
I order some clothing and never received themWhen trying to contact them for more information they never email back and the phone number listed is a not in service numberScam!!!!!
Dear [redacted] ,Thank you for your important feedback.Let me start by apologizing personally for your experience We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service