Ross Fitchner Home Repairs

Dear [redacted] Our records indicate that your concern has been addressed by our officeAdditionally, the payment in question has been located and refunded per your request Should you have any further questions, please let us know We wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.S I am still going to look for the original printed contract because I believe it's slightly different than what the business pulled electronically If I find it and still take issue, I will notify the business, as well as this office Thanks

Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact us by calling the phone number provided in the voice-mail left for you by the local District Manager.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was NOT offered access to the Super Sport club in question, that is a flat out lieI understand what my agreement says, that has never been the problemMy problem is that I was sold the super sport membership by your sales rep and then he had me sign for an all sportIs hour fitness not liable for what their sales reps say to peopleHow is a bait and switch OK with your company? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint purposely deceived their customsI talked to a lot of customers who are in the same situation and they don't speak or read EnglishThe number of complaint against this company is underestimated since a lot of people who were deceived don't even know how to speak EnglishWho will help them? Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, This is a follow up email on the conversation we had this morning about my complaint with Hour Fitness I closed this complaint by mistake as I did not realize that accepting this message would result in closing the caseI was not given a phone number to contact Hour Fitness and was not refunded for the disputed amount Please let me know if there is any further information or detail that I can provideMy phone number is [redacted] or you can reach me at [redacted] Thanks, [redacted] ***

Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, *** ***

Revdex.com: They have not done anything They sent partial document that only shows what they want me to see I requested for the full document and they ignored my email.Even if they send me the full document, it doesn't resolve the issue at all I want them to restore my annual fee as stated in the contract that I paid hundreds of dollars for Regards, [redacted] ***

Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any further questions, please let us knowPromoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your request has been forwarded to the local Club Manager for review and follow upIf you do not receive a response within the next business days, please let us know.We thank you for your patience while resolving this matter.Yours in Fitness,Hour Fitness Corporate

Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate

Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your Hour Fitness membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value and access to All Sport, Active and Fit-Lite clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness, Hour Fitness Corporate

Dear Mr [redacted] Our records indicate that your concern has been resolved by our office Should you have any further questions, please let us knowPromoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.l want someone from corporate to contact me who is the supervisor of the Manager [redacted] and the operations manager at the [redacted] ***The manager [redacted] called me and started yelling at me in an unpleasant tone being accusatory The operations manager just left her first name and said call her I believe neither of these people will be very helpful and would appreciate a call from corporate in California.Regards, [redacted]

Dear [redacted] We have received a copy of your comments filed with the Better Business Bureau regarding your Hour Fitness membership Our records indicate that your concern has since been addressed by our office Should you have any further questions, please let us know We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Unfortunately, we are unable to reach you in follow up to your feedback provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left by the local General Manager We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us knowPromoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.A Hour Fitness Rep called to tell me they understood why I would be upset, given I was sold a membership w/ specific terms, only to have it reneged after several years She stated their corporate office has made their decision on all rate increases, and nothing could be done to change it Hour Fitness pulled the textbook bait-and-switch on me, and it appears through what I've read online, there are thousands of other members who fell victim to their unfair business practices as well.Regards, [redacted] ***

Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know We wish you and your wife continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office