Ross Fitchner Home Repairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below hour fitness did not leave "voice-mails".There reply is a non-answerThe only communication I have received is the following: The Revdex.com send me an email on 8-9-that my complaint had been submitted and apparently 24hour fitness ignored the Revdex.com since the Revdex.com had to contact them again since I then received the following email from the Revdex.com.The Revdex.com then send me another email on 8-25-stating "2nd notice: The Revdex.com made a 2nd attempt to contact the business,"Thus, they ignored them which is not surprising since 24hour corporate number has in the past given me misleading, confusing, and contradictory information so I had NO CHOICE but to contact the Revdex.com for a resolutionNothing has been resolved.24Hour fitness did not leave "voice-mails."They can simply email me to clarify.Meanwhile my health is suffering because I cannot access the facility that promised to makmake health a priority in their ads Regards, [redacted]

Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your Hour Fitness membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness, Hour Fitness Corporate

Dear Mr***,Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, *** [redacted] After months of the hour fitness national office not dealing with the horrific customer service they finally only after I filed this Revdex.com complaint and [redacted] was assigned from socialfit side a customer response team member in California who promised five times to send me an email apology and compensation and more further assured to follow in writing whoch never happenedanother let down by the national side this never happenedlate last friday in late afternoon [redacted] called and he said he was a brand new regional manager for my area in Frisco region and also promised to send me an email with itemizing the apology, assuring me my account was fine and also that of my wife, promising compensation, and more and that he had a telephone meeting with someone in national named [redacted] or something like that and that by Monday I would have my email apology and further as I mentioned and this NEVER happenedThere has been no solution and hour fitnness has done nothing but dragg their feet and say and promise and then do nothing for many months including recently causing me wasted time, lost work compensation by spending hours on this, added stress and terrible feelings about the lack of integrityI wish to press this complaint on and am looking into contacting your California Att gen but the fact that you were told it was resolved shows how dishonest they are

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Once the business contacted me the complaint was readily resolvedIt just took some help from you to get them to finally get in touch with me Thank you for your help Regards, [redacted] ***

Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as there is no voicemail option for the phone number you provided in your correspondence At your earliest convenience, please provide an alternate phone number where you can be reached so we may assist you We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] ***, Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate

Dear ***, Our records indicate that a Member Care Specialist from our office has contacted you in follow up to the additional comments you provided to the Revdex.comShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate

Dear [redacted] We have placed another follow up call to your phone number providedUnfortunately we were unable to reach you to discuss this matterAt your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action has not yet resolved my complaint For your reference, the message Revdex.com relayed to me is as follows: Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you as you stated it wasn't a good time to talk At your earliest convenience, please return our call for further assistance We look forward to hearing from you soon Yours in Fitness, Hour Fitness Corporate Hour Fitness did attempt to contact me once - they called me on my mobile phone while I was at my sister-in-law's house a few hours after she passed away (I can't make this stuff up)They promised to call me back in a few days and never made a second attemptThe message they sent you asked for me to contact them, but provided no contact information I am more than happy to attempt to resolve this with them, but I need to know who to contact and how to contact them Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not yet been reimbursed the money that was taken out of my bank account, after the Operations Manager kicked me out of the gym without a reason, and I cancelled my membershipThen, I was lied over and over about the money being put back in my account, then that a check was going to be sent, then that it will be sent, then that it was sent, etc, etc Never received my money or an apology for the horrible and unacceptable treatment I received after years of membership.So, noIt has not been solved Regards, [redacted]

Dear [redacted] We have received a copy of your comments filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know We wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received one voice mail yesterday, March 3, indicating that a resolution was in progress but nothing was definitive I returned the call today and have no had a reply.Please don't suggest that you have made tireless efforts to contact me when I've received no email or phone call until less than hours ago, and that was only to say a resolution is in progress but not complete.Regards, [redacted] ***

Dear Mr [redacted] ,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] ***Unfortunately we are unable to reach you by phone to discuss this matterAt your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corproate

Dear [redacted] Our records indicate that you have contacted by a Member Care Specialist from our office in follow up to your feedback filed with the Revdex.comAs per your request, we have ordered a copy of your agreement and will contact you once received We thank you for your patience Yours in Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any further questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting this response This response does not say anything about the issue at hand The reason why I contacted the Revdex.com is that my rates were suppose to be $annually until I cancel the plan These rate since have doubled without explanation I was not given any notice of the increase or reason [redacted]