Ross Fitchner Home Repairs

Revdex.com: In no way has my complaint been addressed as their response indicatesThey called me and refused to address any part of my desired resolution in any wayI received no apology, no rationale for the rate increase, no explanation about how this rate increase is either fair or ethical, no money back for their unethical practices and no honoring of their verbal agreement to keep my rate at $per year for my "Lifetime." I demand that this claim be ruled in my favor or go directly to arbitration since they obviously have no interest in letting you guys know how any of my concerns have been addressed Their response says "nothing." I honestly don't know how you even consider it a response They did not let the Revdex.com know, in any way, how they have handled this claim They have no evidence proving the legitimacy of the rate increase, they did not explain why they would not be refunding any money, they did not apologize to me in any way, they did not address any part of the obvious discrimination I have pointed out, they have not explained how this is ethical and have not explained how this is fair Each one of these points needs to be addressed for the Revdex.com to even begin to consider if hour fitness did everything possible to resolve this claim The Revdex.com can, in no way, consider this claim "answered." The business has provided ZERO answers If they are not even going to make the effort to address this claim then is they are leaving the Revdex.com no choice but to rule in my favor Please instruct Hour Fitness to refund me $and keep me and my wife's rate at the promised $per year since they have neither denied that this is owed to me but also have not produced an ounce of evidence to the contraryThey didn't even try It took them more than a month to respond to this claim just to tell you nothing Since they are so uninterested in this process, I think the Revdex.com has an obligation to prove to them how this really works Rule in my favor immediately My claims are undisputed, therefore you have no choice but to demand they comply with my desired resolutionRegards, [redacted]

Dear [redacted] ***Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no attempt made whatsoever made to resolve the issueThe caller just reiterated that this was a management decision to increase a contracted life term rateI told her this was akin to me buying a car and then a few years later being told now my remaining car payments will increase because 'the management decided so' though there is a signed contractI told her during this call I do not agree and that she should go back and find a resolution from 'management' and then call me backNo one called back since Regards, [redacted] ***

Dear MrVernon, Despite our efforts to connect with you after several calls and voicemails placed to the phone number provided, we are still unable to reach youAt your earliest convenience, please provide an alternate phone number where you can reachedThank you,Hour Fitness Corporate Office

Dear [redacted] ***Unfortunately we are unable to reach you by phone to discuss this matterAt your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Sincerely, Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] The reinstatement of my contract was done as no fault of mine payment was sent on the old contract and the last payment they made me provide a copy of the check They had never cashed the check initially they told me they couldn't renew my contract because I didn't pay I had to provide the documentation (copy of check)stating that I did pay and they had lost it subsequently they renewed my contract I never wanted to sign a new contract that was never my intention I have never been late on any of my bills or any of my obligations

Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional feedback you provided and resolved your concernShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

Dear Ms [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com [redacted] and they have resolved your concernShould you have any questions [redacted] please let us know.Promoting Health and Fitness*Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand what the message is saying my credit card company indicates that hour fitness has days from 7-9-to respond to them regarding the dispute until hour fitness responds or the days comes - whichever comes first - this is not settled [redacted] from hr fitness called me on Tuesday 8-16-and this was informed to her she stated she would talk to the accounting department to communicate with the credit card companyShe stated she would call me back by FridayShe has not I just called the card company and they have not received any response or inquiry from hour fitnessSo according to my credit card company, the charge is still pending either hour fitness must respond to them to clear the issue or after the days it will become permanent so until either one occurs, I still have an unresolved situation Hopefully hr will be true to their word and not rebill again later, but you never know about things anymore Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On July 8, in my original letter I stated as the main concern of my problem with Hour Fitness is that in order to gain access to the facilities I would have to upgrade my membership and pay an additional fee of $per month on top of the $I am currently paying I received a phone call from a hour fitness representative who stated that I would have to pay an additional $per month The problem is I already know this This is the main reason I submitted the complaint From my research I've found that around the year Hour Fitness has sold lifetime memberships for their "ALL CLUB SPORT PLUS" and afterwards developed a higher tier membership program called "ALL CLUB SUPER SPORT" and then started building Super Sport facilities and remodeling the Sport Plus facilities turning them into Super Sport facilities causing current sport plus lifetime members to either pay a higher rate or totally loose their investment The phone call I received from the representative did not help the situation at all, but merely repeated what I have already said I have also discovered that there was a previous lawsuit that was won against Hour Fitness in the state of [redacted] regarding this deceptive business practice and that they supposedly mailed post cards to all SPORT PLUS members offering an automatic upgrade, but I never received this and don't believe this was ever done Attached are pdfs of the original complaint and the final order of the court against Hour Fitness for you review Regards, [redacted] ***

Dear [redacted] Our records indicate that, per your recent conversation with the local Club Manager, they have addressed your feedback related to the local club and are working to address any outstanding items at club level We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowOnce again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Please be advised, our records indicate that your rate has been adjusted in our systemYour next debit date scheduled for May 15, will reflect the appropriate amount Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate

Dear [redacted] We have received a copy of your comments filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowWe wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This time 24hr fitness did provide contact information and I did speak with a representative However, that individual had no authority to address the issue She confirmed that monthly members would receive no more than a 5% year to year increase, yet could not explain what justifies an over 50% year to year increase for the annual plan I am on The language in the membership agreement is not clear and adequate disclosures were not made to me when this plan was marketed Unfortunately this issue is still not resolved Regards, [redacted] ***

Dear [redacted] Our records indicate that your concern was resolved by the local Club Manager Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] We have received and thoroughly reviewed your comments filed with the Revdex.com, and sincerely apologize for any inconvenience this may have caused you Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist for further assistance We thank you in advance for your patience while resolving this matter and look forward to your reply Promoting Health and Fitness, Hour Fitness Corporate Office