Ross Fitchner Home Repairs

Dear MrMs***, We have received a copy of your comments filed with the Revdex.com and sincerely apologize for any inconvenience you may have experienced Our records indicate that your concern has been resolved by our office Should you have any further questions or concerns, please let us know We wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I recently put a new CC on the membership solely so I could gain access to the club just in caseI had to cancel my DEBIT card because they were going to draw from my acct and overdraft meThis is months and months after I have sent them emails and contacted their managerI literally have zero control over my account.I went to the gym last night and apparently they STILL have my account over due and did not draw the funds from the new CC.This is embarrassing and I am tired of being humiliated despite PAYING MY DUESI work hours a day and I am sorry that I cannot return callsEmails are the best way to contact meI can be contacted at [redacted] At this point, a free complimentary month/waive of $will make me satisfiedOtherwise, I intend to cancel at the end of the year and never use again.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As you can see, by hour's response, they are not offering any resolveI was explained the conditions of the membership by their assistant manager, [redacted] *** Now hour does not want to honor those conditions.Please note that I am not the only hour patron who has filed a complaint with the Revdex.com regarding this situationMany of us were scammedMoreover, they ignored me until Revdex.com became involvedEven then hour ignored the Revdex.com, with the Revdex.com having to send them many notifications of non-responseThe only way to resolve this issue is for them to honor what I was told, i.e., annual dues of $for as long as I remain a member, or they can refund me all the money I have paid them thus far, i.e., $895.They will not do eitherThey are only willing to do nothing at all Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Ms [redacted] ,We have reviewed your additional comments that were filed with the Revdex.com and, as previously mentioned, we sincerely apologize for any misunderstanding that may have occurredPursuant to your signed agreement purchased on 06/02/06, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experienceWe value your loyalty and believe even with the increase, you are still getting the best value for under $12.42/month and access to approximately clubs nationwide based on your access level.On behalf of Hour Fitness, we thank you for your valued business since and look forward to helping you with your fitness journey in the many years ahead.Yours in Fitness, Hour Fitness Corporate

Dear [redacted] Unfortunately, we are still unable to reach you in follow up to your comments provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local General Manager, as well as our Member Care Specialist Please note that your account reflects as current with payment in our systemYour next automatic monthly dues deduction is scheduled for 11/25/ Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Unfortunately, we are unable to reach you by phone in order to discuss the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General Manager We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office

Dear MsWorrel,Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr [redacted] ,Our records indicate that your concern has been resolved by the General Manager of your local clubShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I suffer from the disability of anxiety and PTSD, I use the gym in the evenings as a form of physical therapy to ease the side effects of chemotherapy that have resulted in nueropathy of both my hands and feetI have spoken to the facility manager and to the corporate offices about the incident that happened with employee [redacted] [redacted] verbal assualt has left me very nervous and anxious because I don't know what his next uncontrolled behavior towards me might beI fear for my lifeI need the gym to stay health due to my health concerns, and this gym is the closest to me, with the hours that help with my aniextyPlease help, thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No one called! Even if we could talkTalking to me is not going to fix the many problems at hour fitness sports santa monica and beverly hills I mentioned, including saunas often not working for days and weeks when membersare paying to use these facilities and really want them to be in full working order and cleaned all the time when the clubs are open! Regards, [redacted]

Dear [redacted] We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowWe wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that the local General Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback regarding the conditions of your local club Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate

Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately we were unable to reach you At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your Hour Fitness membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport, Active and Fit-Lite level club locations nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness, Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I was contacted by Hour Fitness' District Manager, [redacted] on 10/13/and asked to provide my details of the events on 9/5/ I explained how I was denied access to the club, citing the club manager's reason as I, "had been a member or guest of the club in the PAST" [redacted] informed me of the club manager's lie, in which she claimed that I was only denied access because I was being "disruptive to a positive member experience" I informed [redacted] that I was already aware of her lie, as I had attempted to resolve the issue times with Hour Fitness customer service before finally being left with no choice but to contact the Revdex.com The club manger's ( [redacted] 's) response which is "canned" in nature and devoid of detail, unlike my thoroughly descriptive complaints It is also completely absurd as I would have no reason to behave disruptively given I was only in the club for a matter of minutes and was satisfied with the experience up until she denied me accessUltimately, [redacted] informed me that he was ONLY contacting me at that time, in regards to [redacted] 's REBUTTAL to my complaint Although he did say that he would contact me again soon, once he reviewed the tape at the Northgate club, I found, and continue to find, this to be very upsetting as I am the one to present the initial complaint and am STILL waiting for Hour Fitness to address the issue FROM MY PERSPECTIVE Not from the perspective of the club manager ( [redacted] ) who is CLEARLY providing a "canned" response to cover her unwillingness to allow me to use a day pass, for absolutely no good reason Until [redacted] contacts me again and is willing to acknowledge [redacted] 's insubordination, there is no way to interpret the situation other than: Hour Fitness is a COMPANY which subscribes to deceptive business practices in the form of offering free passes online, but forces customers to pay for a day pass, once they arrive at the club to redeem the pass.) I reiterated to [redacted] and I reiterate to whom this may concern at the Revdex.com, that [redacted] DID IN FACT, offer to let me PURCHASE a day pass AFTER denying use of the day free pass The point of this detail being that she is just completely lying when she cites that I was denied access, not because I didn't meet the criteria of the day pass, but because I was being disruptive [redacted] needs to understand how much effort I have put into resolving this, and how absurd [redacted] 's story is He needs to contact me IN REGARDS TO MY COMPLAINT, not her rebuttal It has been nearly two months since I was left embarrassed, essentially discriminated against, and had my time and travel expenses wasted on 9/4/2017.] Regards, [redacted] ***