Ross Fitchner Home Repairs

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In response to hour fitnesses position, their inability and unwillingness to agree to some sort of negotiation to reduce the fees im being charged that I never agreed to, in my opinion is bad customer serviceThe increase in my case is an increase of 150% I would find it fair to half of that and agree to instead a 75% increasehour fitness and executives should send a change in contact dues and require a response and concurrence from those affected before just simply increasing someone's dues without consentThese types of practices can result in lawsuits and litigation as deemed appropriate for unethical shady business dealingsYou should be ashamed of yourselves Regards, [redacted]

Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear MrMs***, We have received a copy of your comments filed with the Revdex.com and sincerely apologize for any inconvenience you may have experienced Our records indicate that your concern has been resolved by our office Should you have any further questions or concerns, please let us know We wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As you can see, by hour's response, they are not offering any resolveI was explained the conditions of the membership by their assistant manager, [redacted] *** Now hour does not want to honor those conditions.Please note that I am not the only hour patron who has filed a complaint with the Revdex.com regarding this situationMany of us were scammedMoreover, they ignored me until Revdex.com became involvedEven then hour ignored the Revdex.com, with the Revdex.com having to send them many notifications of non-responseThe only way to resolve this issue is for them to honor what I was told, i.e., annual dues of $for as long as I remain a member, or they can refund me all the money I have paid them thus far, i.e., $895.They will not do eitherThey are only willing to do nothing at all Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Ms [redacted] ,We have reviewed your additional comments that were filed with the Revdex.com and, as previously mentioned, we sincerely apologize for any misunderstanding that may have occurredPursuant to your signed agreement purchased on 06/02/06, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experienceWe value your loyalty and believe even with the increase, you are still getting the best value for under $12.42/month and access to approximately clubs nationwide based on your access level.On behalf of Hour Fitness, we thank you for your valued business since and look forward to helping you with your fitness journey in the many years ahead.Yours in Fitness, Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I recently put a new CC on the membership solely so I could gain access to the club just in caseI had to cancel my DEBIT card because they were going to draw from my acct and overdraft meThis is months and months after I have sent them emails and contacted their managerI literally have zero control over my account.I went to the gym last night and apparently they STILL have my account over due and did not draw the funds from the new CC.This is embarrassing and I am tired of being humiliated despite PAYING MY DUESI work hours a day and I am sorry that I cannot return callsEmails are the best way to contact meI can be contacted at [redacted] At this point, a free complimentary month/waive of $will make me satisfiedOtherwise, I intend to cancel at the end of the year and never use again.Regards, [redacted]

Dear [redacted] Unfortunately, we are unable to reach you by phone in order to discuss the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General Manager We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Unfortunately, we are still unable to reach you in follow up to your comments provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local General Manager, as well as our Member Care Specialist Please note that your account reflects as current with payment in our systemYour next automatic monthly dues deduction is scheduled for 11/25/ Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office

Dear MsWorrel,Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr [redacted] ,Our records indicate that your concern has been resolved by the General Manager of your local clubShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowWe wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I suffer from the disability of anxiety and PTSD, I use the gym in the evenings as a form of physical therapy to ease the side effects of chemotherapy that have resulted in nueropathy of both my hands and feetI have spoken to the facility manager and to the corporate offices about the incident that happened with employee [redacted] [redacted] verbal assualt has left me very nervous and anxious because I don't know what his next uncontrolled behavior towards me might beI fear for my lifeI need the gym to stay health due to my health concerns, and this gym is the closest to me, with the hours that help with my aniextyPlease help, thank you [redacted]

Dear [redacted] Our records indicate that the local General Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback regarding the conditions of your local club Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No one called! Even if we could talkTalking to me is not going to fix the many problems at hour fitness sports santa monica and beverly hills I mentioned, including saunas often not working for days and weeks when membersare paying to use these facilities and really want them to be in full working order and cleaned all the time when the clubs are open! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my complaint ID [redacted] and I am so happy that Hour Fitness wishes to resolve this issue for me I am very happy with the outcome Regards, [redacted]

Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your Hour Fitness membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport, Active and Fit-Lite level club locations nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness, Hour Fitness Corporate

Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office