Ross Fitchner Home Repairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting this response This response does not say anything about the issue at hand The reason why I contacted the Revdex.com is that my rates were suppose to be $annually until I cancel the plan These rate since have doubled without explanation I was not given any notice of the increase or reason [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The customer service representative who contacted me said that they would send me a copy of the original, signed contracts That would be the first step toward resolving the issue I still have not received the original contract even though we have requested it several times through their website, through the club manager at the local club and through the customer service representative who contacted me.Regards, [redacted] ***

Dear [redacted] Our records indicate that a Member Care Specialist from our office has contacted you in follow up to your concern and is actively working with towards a resolutionShould you have any questions, please let us know.On behalf of Hour Fitness, we thank you for your service to our countryPromoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.comAnother follow up call was placed on 4/20/at which time we left another voicemail requesting a return call Sincerely,Hour Fitness Corporate

Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Ms [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not accept voicemailAt your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] Our records indicate that the Club Manager has contacted you in order to address your feedback related to your local clubShould you have any further questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I tried to call them back at 9:AM Pacific Standard Time today Friday 3/11/I got a recording saying "thank you for calling; we are open from AM to PM Pacific Standard Time; call during business hours"Another example of their bad business ethics.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To my knowledge, I have not received a phone call from 24-Hour Fitness and they most certainly did not leave a voicemailThey will need to call me again Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have a new phone #Please call me at [redacted] Thank you.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hour Fitness has advised they tried to contact me to resolve the issue which is misleading They are harassing me via phone to try and receive additional payment and that alone I would rather work through the Revdex.com as an intermediary to resolve this issue The only acceptable solution from my perspective is for them to absolve me of any additional fees they are trying to collect as a result of me cancelling their service Hour Fitness should note I always paid on time and in full during the time I had their service and should stop harassing myself and the consumer public.] Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.THERE WAS NO OFFER OTHER THAN FOR ME TO PAY THE RETAIL UPGRADE RATE TO USE THIS CLUB.The local manager did contact me and told me the same thing I was told by the customer service representative when I called them She advised me she could not offer me a grandfather membership t the one club and that I should take my issue up with the customer service representative who made me the offer When I told her I asked if I could speak with him or his supervisor I was told that was not possible The customer service representative even said there was no one higher in the corporate office I could speak with I wrote this to the Revdex.com is my last response and hour fitness is just giving me and the Revdex.com a runaround.Regards, [redacted]

Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concernShould you have any questions, please let us knowPromoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau, and sincerely apologize for any inconvenience that this may have caused you Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After leaving voicemails back and forth, I was finally able to reach [redacted] on March She informed me that they would not honor what their representative said to us when they sold us the membership, and would not reduce our annual dues from the $to the $that was promised She explained that they have not reduced fees for anyone, which seems to be contrary to what has been described in some of the other Revdex.com complaints against Hour She also told me that my only options were to simply pay the increased fees, cancel my membership or to seek legal action None of those options live up to what was promised to us when we paid a large upfront fee Thus, my complaint remains unresolved.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A member of hour Fitness customer service contacted me via telephone earlier this month and attempted to justify the fee increase without showing references to the signed agreement provisions that allow for such increases She told me that the agreement allowed it and that she would be sending me a copy of the contract highlighting the provision that permitted such fee increases However, I have yet to receive anything As for as I am concerned Hour Fitness has done nothing to address my concern and the dispute remains open until they show me where in the agreement the increase is allowed or they correct the fees and stop any further increases Regards, [redacted]

Dear Ms [redacted] ,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to resolve your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the message is inaccurate I did not receive any phone calls from the corporate officeHowever, the local gym manager spoke to my wife after she returned his call on my behalfThe account was cancelledAlthough we didn't get the $in membership fees back from the two months priorI will consider this complaint resolvedThank you very much for your assistance in this matter Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After filing my complaint with Revdex.com hour Fitness did call me & emailed a copy of my contract to me (When I had asked that they email me a copy of my contract previously I was told that they couldn't do that and they would mail it to me They said it would take several weeks to get my contract to me.) The person that I spoke with told me that in the contract it states that they can increase the dues after a month period I paid the increased rate so that I could continue to workout at the facilities There is a clause in the contract which states that after months they can increase the yearly dues However this is not how it was verbally presented to me when the contract was sold to me nor did they give me a copy of the contract at signing From talking with other members I am not the only person this happened to Hour Fitness is apparently standing behind their employees and their unethical sales practices I reiterate that this contract was sold as a contract in which I paid for years up front & after the years my membership dues would never increase and that it was a lifetime membership.Regards, [redacted]