Ross Fitchner Home Repairs

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hi, telling you, they are just thieves, Some one from 24HourFitness call me and saying that they are very sorry that they increased 450% and who ever called me can not do nothingAnd here they saying that "your concern has been addressed by our office"Just liars and thieves that's what they arePlease read my original complaintThank you very much for Revdex.coms helpWe should not let them get away with cheating people out of there moneyRegards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***As previously stated, our records indicate that your concern was addressed by the local Club ManagerDuring your conversation with the Club Manager, they reviewed what payment options are available to our members - monthly or prepaid billing.
Our records indicate that you purchased a monthly agreement which requires a credit card or bank account on file to electronically debit the monthly dues on the agreed upon date referenced in your signed contractMembers may not make manual payments in lieu of the automatic billing on an ongoing basisAs such, you are required to provide a valid bank account or credit card for your monthly dues deductions in order to retain your membership.
As a gesture of goodwill, the Club Manager has opted to rewrite your agreement to a one year prepaid membership where a bank account or credit card is not required as you simply prepay the month prepaid termAt the time your account expires, you can repurchase another prepaid agreement should you wish to continue a membership with usShould you wish to accept this offer, please let us know
We hope that this brings some clarification to your concern as well as the terms of the membership agreement that you purchased with Hour FitnessFor your convenience, a copy of your membership agreement has been sent to your email address on file
Sincerely,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has already confirmed via email their agreement to allow the exception for the access to the single sports club as I was originally promised. They claimed they could still not confirm that I was made the offer but agreed to it as a settlement of the matter. Other than it taking over months to resolve it has now been resolved to my satisfaction assuming future renewal years will continue to carry this exception as my *** membership offer was lifetime as long as renewed annually
Regards,
*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com.
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.comAdditionally, they have confirmed that our records indicate that the appropriate refund was issued to to your credit card used for payment effective 9/13/17. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me so long as the company is able to solve my concerns. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company cannot meet my needs, the complaint will not have been resolved
Regards,
*** ***

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern.
Should you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional feedback you provided to the Revdex.comUnfortunately we were unable to reach you. At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail
We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received hour fitness voicemail in regards to this matter, they were unable to find my original contract since November 2015, therefor there is no reason to return their phone call since it is no added value to plead my case. This is unacceptable and should not give hour fitness a right to increase my annual dues. My original contract does not state fees will increase. I have paid the lifetime membership deal where it should not increase. So if corporate does state they can raise the dues, show me on my original contract?? There is no way corporate can show proof but modifying a new contract with new guidelines on fees. Which I find non acceptable, Go back to my original annual payment or give me all super sport access since I am paying more these days]Regards,*** *** ***

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes I have been in consistent contact with the general manager and he has verbally expressed a membership offer to resolve my concerns. I have requested and still currently waiting for a hard copy of the proposed membership offer to confirm the adjustments we agreed on. I cannot accept an offer unless I get the proposed membership offer in writing.Regards,*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
We have ordered a copy of your prior membership agreement #*** purchased in from our offsite records facilityWe expect to receive it in the next 3-5 business daysWe will forward a copy once received.
As previously mentioned, any prior membership you may have had is no longer valid as the most recent agreement purchased supersedes any prior agreement. Our records indicate that this agreement #*** cancelled due to non-payment of your annual duesAs a customer service, Hour Fitness allowed you to rejoin at your previous annual dues rate as a one time customer service gestureAs such, agreement # *** was purchased by you on 8/19/and you accepted the terms of this new agreement. Per your new membership agreement , your membership is eligible for an annual dues increase after the initial prepaid term.
We hope this brings some clarification to you regarding the terms of your purchase with Hour FitnessWe will follow up shortly with the requested agreement copy
Thank you for your patience,Hour Fitness Corporate

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive an email and phone message from the local facility, I have been in contact and will meet once Im recovered from a hospital stay, however this is no excuse for Corporate to just toss this off to a local level as many of my questions were corp based not only just local basedIt still shows the lack of professionalism the hour group has

Dear *** ***
Our records indicate that your concern was resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate