Ross Fitchner Home Repairs

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your feedback provided to the Revdex.com, and a voicemail was left providing pertinent details related to the resolution of your membership concernShould you have any questions, please
let us know
Yours in Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear *** ***
We have ordered a copy of your prior membership agreement #*** purchased in from our offsite records facilityWe expect to receive it in the next 3-5 business daysWe will forward a copy once received.
As previously mentioned, any prior membership you may have had is no longer valid as the most recent agreement purchased supersedes any prior agreement. Our records indicate that this agreement #*** cancelled due to non-payment of your annual duesAs a customer service, Hour Fitness allowed you to rejoin at your previous annual dues rate as a one time customer service gestureAs such, agreement # *** was purchased by you on 8/19/and you accepted the terms of this new agreement. Per your new membership agreement , your membership is eligible for an annual dues increase after the initial prepaid term.
We hope this brings some clarification to you regarding the terms of your purchase with Hour FitnessWe will follow up shortly with the requested agreement copy
Thank you for your patience,Hour Fitness Corporate

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the
voicemail left for you by our Member Care Specialist
We look forward to your
reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes I have been in consistent contact with the general manager and he has verbally expressed a membership offer to resolve my concerns. I have requested and still currently waiting for a hard copy of the proposed membership offer to confirm the adjustments we agreed on. I cannot accept an offer unless I get the proposed membership offer in writing.Regards,*** ***

Dear Mr***,Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You submitted the exact same message in both this response, and your original one I did contact you, and I did speak with someone, which I included in my last response Why haven't you replied to what I said in m previous response? Nobody has attempted to contact me since you first contacted me, and the lady said she was going to call me back the following Monday (which she never did).Regards,*** ***

Dear *** ***
Our records indicate that your concern has been resolved by the local District Manager. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting
Health and Fitness,
Hour Fitness Corporate Office

Dear * ***
We have received a copy of your comments that were filed with the RevDex.com, and sincerely apologize for any inconvenience that this may
have caused you
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Dear Mr***,
We have reviewed your comments filed with the
Revdex.com and
sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concernShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive an email and phone message from the local facility, I have been in contact and will meet once Im recovered from a hospital stay, however this is no excuse for Corporate to just toss this off to a local level as many of my questions were corp based not only just local basedIt still shows the lack of professionalism the hour group has

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have met with*** the on-site Manager at this hour facility as well as with *** their on-site technician and they are now aware of the issues with the lockers rooms and equipmentI'm happy about this meeting and will consider this complaint closed and resolvedThank you

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your feedback and addressed your concern. Should you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***Please note that we have offered clarification regarding pricing for your son's new membership optionsWe are sorry to hear that you are not happy with rate(s) offered but we are unable to offer any special pricing as you have requestedAdditionally, please be advised that our records indicate that payment made for your son's account was not successfully collected in our system because the charge was reversed by the bank per your authorizationAs such there is no refund due at this time.We hope this brings some clarification to your concern as well as your feedback provided regarding any misunderstanding that may have occurred at the time of purchase.We wish you and your family continued success with your health and fitness goals.Yours in Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Thank you for the follow up.Per your recent conversation with our office, our records indicate that the refund in question has been successfully transmitted back to your credit card on file. Should you have any further questions or concerns, please let us know. Yours in Fitness, Hour Fitness Corporate Office