Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Mr***,
We have reviewed your comments filed with the
Revdex.com and
sincerely apologize for any inconvenience this may
have caused
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your feedback provided to the Revdex.com, and a voicemail was left providing pertinent details related to the resolution of your membership concernShould you have any questions, please
let us know
Yours in Fitness,Hour Fitness Corporate

Dear * ***
We have received a copy of your comments that were filed with the RevDex.com, and sincerely apologize for any inconvenience that this may
have caused you
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by the local District Manager. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting
Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I did speak to the local club manager and the manager of the *** club in *** so their response was untrue. They said I could use a single club in *** but no other clubs in *** which is not acceptable as my *** membership before hours purchased them allowed me to use all the LA fitness clubs in ***. The *** membership was also good for all *** clubs nationwide which is not equivalent to the small number of clubs they gave me under the changed agreement, which hours gave me
Thanks,
***

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your feedback and addressed your concern. Should you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Revdex.com:
I have met with*** the on-site Manager at this hour facility as well as with *** their on-site technician and they are now aware of the issues with the lockers rooms and equipmentI'm happy about this meeting and will consider this complaint closed and resolvedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concernShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate

Dear Mr***,Our records indicate that your concern has resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the
voicemail left for you by our Member Care Specialist
We look forward to your
reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All I received was a cursory phone call confirming that they had raised my rate and if I had been promised otherwise by their employees or advertising, well too badThey made no effort to justify their action or to assure me that it will not happen againTheir call was as insulting a response as one could receive.Regards,*** ***

Dear *** ***Please note that we have offered clarification regarding pricing for your son's new membership optionsWe are sorry to hear that you are not happy with rate(s) offered but we are unable to offer any special pricing as you have requestedAdditionally, please be advised that our records indicate that payment made for your son's account was not successfully collected in our system because the charge was reversed by the bank per your authorizationAs such there is no refund due at this time.We hope this brings some clarification to your concern as well as your feedback provided regarding any misunderstanding that may have occurred at the time of purchase.We wish you and your family continued success with your health and fitness goals.Yours in Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You submitted the exact same message in both this response, and your original one I did contact you, and I did speak with someone, which I included in my last response Why haven't you replied to what I said in m previous response? Nobody has attempted to contact me since you first contacted me, and the lady said she was going to call me back the following Monday (which she never did).Regards,*** ***

The “issue” (a clear, verifiable, multi-year pattern of grossly unsanitary
conditions at this particular downtown *** location) cannot be “addressed”, let alone “resolved” by perfunctory call from a local club manager
Nor do I find believable her contention that local 24HourFitness clubs need formal corporate clearance to keep soap in the soap dispensers, to clear drains or to fix shower faucets
I am also skeptical of her claim that it is difficult to find male employees to work in the men’s locker room: on any given days, one can observe up to half-a-dozen idle male staff members chit-chatting in between training sessions or sales callsI have personally observed many of them personally use the facility and blissfully ignore the perennial problems (e.gno soap), not bothering to even report them
On January 6, I had to personally remove the Holiday Hours notice still taped on the wall
This morning, January 12, another urinal was yet again out of order and some showers were out of soap yet again by 7amThis is an EVERYDAY EVENT!
“Management” employees are never to be found before 8am, well after the first rush-hour wave of the day
The sheer laziness and lackadaisical approach to management is revolting, especially in the wake of this club proclaiming itself “SuperSport” in order to charge more while doing less
If this is “Better Business”, what could possibly be worse business?
Pathetic

Dear *** ***Unfortunately, we are unable to reach you in follow up to your concernAt your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking with you soon.Yours in Fitness,Hour
Fitness Corporate