Ross Fitchner Home Repairs

Dear *** ***Unfortunately, we are unable to reach you in follow up to your concernAt your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking with you soon.Yours in Fitness,Hour
Fitness Corporate

Dear *** ***
Our records indicate that a Member Care Specialist has attempted to contact you in follow up to your concernUnfortunately, we were not able to reach you as the phone number you provided does not have a voicemail optionAt your earliest convenience, please provide an alternate
phone number where you can be reached.
Thank you,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***4, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. Additionally, your mailbox is full which prevents us from leaving a message. At your earliest convenience, please provide an alternate phone number where you can be reached so we
may assist you with your concern.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their letter to me indicated that there was an attachment to their communication with meThere was no attachmentThey also asked me to log into my online fitness account for more information and the site will not let me log inRegards,*** ***

Dear Ms***,Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

The “issue” (a clear, verifiable, multi-year pattern of grossly unsanitary
conditions at this particular downtown *** location) cannot be “addressed”, let alone “resolved” by perfunctory call from a local club manager
Nor do I find believable her contention that local 24HourFitness clubs need formal corporate clearance to keep soap in the soap dispensers, to clear drains or to fix shower faucets
I am also skeptical of her claim that it is difficult to find male employees to work in the men’s locker room: on any given days, one can observe up to half-a-dozen idle male staff members chit-chatting in between training sessions or sales callsI have personally observed many of them personally use the facility and blissfully ignore the perennial problems (e.gno soap), not bothering to even report them
On January 6, I had to personally remove the Holiday Hours notice still taped on the wall
This morning, January 12, another urinal was yet again out of order and some showers were out of soap yet again by 7amThis is an EVERYDAY EVENT!
“Management” employees are never to be found before 8am, well after the first rush-hour wave of the day
The sheer laziness and lackadaisical approach to management is revolting, especially in the wake of this club proclaiming itself “SuperSport” in order to charge more while doing less
If this is “Better Business”, what could possibly be worse business?
Pathetic

Dear *** ***
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Revdex.com:
It took some time before getting response, but they have addressed the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I'm not sure if the contract that Hour Fitness is a original one, but rather one that was modifiedI also had a verbal contract with ***
BTW Their clause about unlimited increase doesn't sound legal

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no proposed actionI was contacted by one of their representative just to tell me that the price was raised and there's nothing that they can do about it, regardless of what was originally promised to me at the point of sales I have stated that this type of sales tactic is unethical and should be stoppedInstead of trying to make things right, they did nothing. Regards,*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look
forward to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***Our records indicate that the local District Manager has contacted you in follow up to your feedback provided to the Revdex.com and is working with you towards a resolution to your concern
Should you have any questions, please let us know
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has since been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From:*** ***Date: Tue, Apr 5, at 9:AMSubject: RE: You have a new message from the Revdex.comTo: Revdex.com ***
I never got notice from Revdex.com or hour fitnessI returned their call times, left voice messages, and they never contacted me back.This is like doing nothing at all.Thanks a lot.*** ***