Ross Fitchner Home Repairs

Revdex.com:
They have called me and reached me They offered me to send the original contract document They sent a partial document that doesn't show any of their original commitment and when I asked for it, they stopped responding to my emails.Please ask them to respond to my email and propose a solution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From:*** ***Date: Tue, Apr 5, at 9:AMSubject: RE: You have a new message from the Revdex.comTo: Revdex.com ***
I never got notice from Revdex.com or hour fitnessI returned their call times, left voice messages, and they never contacted me back.This is like doing nothing at all.Thanks a lot.*** ***

Dear *** ***Our records indicate that your concern has since been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are unwilling to reduce my rate to the agreed upon rate of $49/year and acknowledge that there was a verbal agreement I'm not a lawyer and can't be expected to find some clause buried in the contract that they started putting in the year I joined Raising the rates over 100% is ridiculous, especially when promised verbally they wouldn't increase.Regards,*** ***

Dear *** ***
Per your conversation with our office, our records do not show that we received a request to cancel your membership in July of last year as you indicate in your correspondence to the Revdex.com Since Hour Fitness memberships are not based on usage, we would
not cancel your membership without your consent which is why your account remained active in our system until your recent contact to our office on May 12,
Please note that per your signed contract, if there is an error in an amount billed under your agreement, you must notify us within days after the date the EFT debit or credit card change was made, or we will not be obligated to re-credit your accountAdditionally, it is best practice and the responsibility of the member to review their bank statements and report any discrepancies or billing errors to Hour Fitness or their bank in a timely manner As such, we are unable to honor the requested refund without proof of your intent to cancel on the date you providedOur records reflect that we did attempt to work with you as a gesture of goodwillWe are sorry to hear that you declined our offer.
Please be assured that, per your request, your membership is cancelled in our system and there will be no further debits to your account
If you should locate proof of your request to cancel as stated in your correspondence, please contact our officeOnce received, we can research this further and if it is determined that an error occurred on behalf of Hour Fitness, we will be happy to process and expedite the appropriate refund
Yours in Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called the Manager of the Club in *** *** twice after receiving his call and went one time to that location to speak with himHe did not returns my calls AND was not at the location (again)Actually, everytime I tried to see him, the Staff reported he was "busy" or "out".Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I bought a lifetime membership for my mother, I was told it would be the same deal that I have for my lifetime membership only $more annually and it would not increase I bought my lifetime membership in and I bought my mom's in This year my my mom's was raised to $ This is unacceptable to me and I am not satisfied I want my mother's annual dues to remain at $annually
Regards,
*** ***

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership
Pursuant
to your membership agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to approximately clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company's agreement was for annual dues to be $forever. Times do change and I understand that but a deal is a deal. The company has made no move to reduce my dues to the agreed upon $or to even reduce them from the $139. The business practices are a scam. They honored their pledge for years and now they are being unreasonable. Reduce my annual rate to $39.Regards,*** ***

Dear Ms***,Our records indicate that the local District Manager has made another attempt to contact you after 6:00pm as requested in your responseHowever, the call was forwarded to your voicemailAt your earliest convenience, please contact the District Manager for assistance with this matter.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
We have received a copy of your comments filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions or concerns, please let us know
We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the District Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to address your concern.We encourage you to keep in contact with the District Manager so they may
provide you with any updates.Promoting Health and Fitness,Hour Fitness Corporate Office

I have read the contract from hoursHighlighted in yellow I read that they may not increase my monthly dues more than 3%My rate was increased 300% which seems quite excessive This is why I am complaining about their rate

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided
in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided
in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office