Ross Fitchner Home Repairs

Dear *** ***
Our office has attempted to call you in follow up to your response. Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the
voicemail left for you by our Member Care Specialist
We thank
you for your patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The contract that I looked over WITH the manager at *** didn't point out anywhere to raise the year fee from $to $ Besides, I am not a monthly membership so why it went from $to $149(without tax) Where does it say in
the contract that 24fitness has the right to jack up the price %with yearly membership?Regards,*** ***

Dear Mr***,
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
They have called me and reached me They offered me to send the original contract document They sent a partial document that doesn't show any of their original commitment and when I asked for it, they stopped responding to my emails.Please ask them to respond to my email and propose a solution
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided
in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowmy membership was terminated in AugustI shouldn't have charged for this monthThey need to refund the for the last month.Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are unwilling to reduce my rate to the agreed upon rate of $49/year and acknowledge that there was a verbal agreement I'm not a lawyer and can't be expected to find some clause buried in the contract that they started putting in the year I joined Raising the rates over 100% is ridiculous, especially when promised verbally they wouldn't increase.Regards,*** ***

I have read the contract from hoursHighlighted in yellow I read that they may not increase my monthly dues more than 3%My rate was increased 300% which seems quite excessive This is why I am complaining about their rate

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided
in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company's agreement was for annual dues to be $forever. Times do change and I understand that but a deal is a deal. The company has made no move to reduce my dues to the agreed upon $or to even reduce them from the $139. The business practices are a scam. They honored their pledge for years and now they are being unreasonable. Reduce my annual rate to $39.Regards,*** ***

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership
Pursuant
to your membership agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to approximately clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local District Manager.We look forward to speaking with
you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Oh, great. Thank you,***. As I said, I did not see your response at the time. My email server, ***, has been a mess. *** I need to switch, but dread it
So, yes. Please, reopen the complaint.
*** ***,Hour Fitness's district manager, called and tried to offer me deals like two free months of membership and free training sessions to appease me, telling me that the tires stayUnacceptable
I talked to some more members who hate those tires.I think what we need to do is make them put a poll on the counter as members enter the gym, asking if they like or dislike the tire training exercise. The guys I talked with will sign
As I told *** *** we members pay for that facility with our membership dues. They should answer to us instead of ruining our workout experience. I still have a form of PTSD from the banging and shaking of the building
And *** said he had to agree with me that it is unfair that the machines downstairs are always broken, the TV connections don't work, and the gym tells us they can't afford to fix them. And yet, they can buy that new equipment and open new gyms. Their first priority should be to keep members happy
Thank you, again. I look forward to hearing your progress with the gym
Sincerely,
*** ***

Dear Mr***,Our records indicate that the District Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to address your concern.We encourage you to keep in contact with the District Manager so they may
provide you with any updates.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking
with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **