Ross Fitchner Home Repairs

Dear [redacted]
We have thoroughly reviewed your comments filed with the Revdex.com and sincerely apologize for any
inconvenience that this may have caused, you
",sans-serif">Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible We take feedback
from our members very seriously and sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
We would like the opportunity to speak with you
regarding your concern; however the phone number you provided in your
correspondence is not valid
At your earliest convenience, please respond
with your phone number so we can contact you
Once again, we apologize for any inconvenience
that this may have caused and look forward to speaking with you soon
Yours in Fitness,Hour Fitness Corporate Office

Dear [redacted]
",sans-serif">We have
received and thoroughly reviewed a copy of your comments that were filed with
the Revdex.com
Please reference our written correspondence mailed to you, on or about April 22, 2015, for more information regarding this matter. Sincerely,Hour Fitness Corporate

Dear [redacted]
",sans-serif">We have received and thoroughly
reviewed your feedback filed with the Revdex.comWe sincerely apologize for any inconvenience that
this may have caused you
Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our
records indicate that your concern was resolved by the local District Manager
Should you have any further questions or concerns regarding this matter, please
contact the District Manager directly for assistanceOnce
again, we apologize for any inconvenience that this may have caused and thank
you for your patience while resolving this matter
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted]
",sans-serif>Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions, please let us know
We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr[redacted],
"Times New Roman",serif">
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concernShould you have any questions, please let us knowPromoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the
voicemail left for you by our Member Care Specialist.
We look forward to your...

reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
",sans-serif">We have reviewed your comments filed with the Revdex.com regarding your son's Hour Fitness membership accountWe sincerely apologize for any inconvenience that
this may have caused
Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our
records indicate that your concern has since been resolved by the local District Manager
Should you have any additional questions or concerns regarding this matter, please
contact the District Manager directly for further assistanceWe wish both you and your son good health and continued success with your future fitness goals
Promoting Health and Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
We have
",sans-serif>reviewed your comments filed with the
Revdex.com and sincerely apologize for any inconvenience this may
have caused.Unfortunately we are unable to
reach you to discuss this matter At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We thank
you in advance for your patience while resolving this matter
and look forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted]
",sans-serif">We have reviewed
your comments filed with the Revdex.com regarding your
Hour Fitness membership and sincerely apologize for any inconvenience that this
may have caused
Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Unfortunately we are unable to
reach you by phone to discuss this matter At your earliest convenience, please contact the local Club
Manager by calling the phone number provided on the voice-mails they have left for you in follow up to your concern
We look forward to speaking with you soon
Promoting Health and Fitness,Hour Fitness Corporate

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to your comments filed with the Revdex.com. At your earliest convenience, please contact us by calling the phone number provided in the voicemail left by the local District Manager. 
We look forward to...

speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you for your patience...

while resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

The company says that they have tried to call me, I do not have a phone so this is not possible. They do have my email and I receive emails from this company frequently; although not pertaining to this dispute. In order to contact me an email should be sent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please have them call me at the right number. It is [redacted]]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a call from 24 hours Fitness corporate office on 6/12/2015, and the representative named [redacted]. I addressed my concern about the increase of my husband annual fee increased from $29.00 to $79.00 all of sudden this year and she said there is nothing she can do on her side to adjust the annual back to $29.00. The reason she stated that the fee has increased because they have received many complaints from other members said the facilities and the machines are old in the fitness centers right now and they have to renew it in the coming years. And that's the reason they have to increase our fees. I questioned her that 24 hours fitness is a national big company and there should be a company forecasting or expenses plan all the time. When and how to maintain the facilities should be included into the company plan since day one, and it just doesn't make any sense that they have to increase our fees due to their enhancement of the facilities. Unless that was the plan since day one when we joined 24 hours fitness, they have planned our fees will be increased in few years after we signed the contracts. But then, they were not honest to us about the annual fees because we are not expected the increase when we joined the membership few years back. [redacted] stated that she wished there is something she can do to help us, but she is not allow to change to annual fee and the only thing she can do is give my husband an extra month to think about the membership with 24 hour fitness and will also reflect my thoughts to the uppers. My husband's fitness plan extended for a month will be due on July 26th, however, I'm still not satisfy about the situation. I [redacted]t them to keep their promise to have the annual fee back to $29.00 for all of us. This is the first time I encounter that I have to face an increase of 172% all of sudden for a membership fee.
Regards,
[redacted]

Dear [redacted]
24 Hour Fitness prides itself on our commitment to provide our members with...

the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.com as the phone number you provided in your correspondence is not valid. At your earliest convenience, please provide an alternate phone number where we may reach you in...

follow up to your concern. 
Sincerely,
24 Hour Fitness Corporate

Dear [redacted]
Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term. 
We are unable to comply with your request to reduce your annual dues. However, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals.
Yours in Fitness, 24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.24hour fitness contacted me in response to my Revdex.com complaint.[redacted] from customer care explained that 24hour fitness wants to provide the best experience to its members and that costs more money than they were collecting. She specifically pointed out the money would be spent on cleaning clubs, adding and maintaining equipment and opening new clubs. They sent an electronic copy of my contract which contained lots of barely legible fine print.   Page 2, which contained section 3c regarding right to increase dues, appeared different than the other pages which she said was because it was probably a different color paper rather than because it was not from the original contract.  I would be happy to post page 2 as it does not have personal identifying info.    Section 3c specifies that 24h can only raise dues once per year and can only raise dues a maximum of 5% of monthly dues.    It states in the same paragraph that 24h can increase dues on prepaid plans annually.  The agreement did not specify the amount of the increase for prepaid plans although its inclusion in the same paragraph with the 5% limit on dues increases certainly suggests to the reader (if not contractually limits) the increase should be a maximum of 5%.   This was [redacted]'s rationale for why 24h can and did raise my premium 250% in one year.  Further 24h can do the same each year.  I not sure if the contract legally permits this, but it does not strike me as a better business practice. When 24 hour promotes and sells the prepaid plans, the selling point is that they lock you into an annual rate.  If that annual rate can increase every year by an unlimited amount then the member is not getting any rate lock or benefit at all and it amounts to false advertisement.  I get that there are costs of doing business and that they go up, hence the 5% dues increase clause.  I purchased a contact to get a low annual renewal rate.    If that low rate increases by 5% each year then that is a reasonable expectation and it is still a good deal to the customer.  Cleaning, maintaining and updating equipment are basic to running a gym, not a reason to raise dues 200-300% at one time.  Opening new clubs should bring in new members and more revenue and be financed accordingly, not be a reason to  raise existing dues astronomically.   Most businesses  whether it be electricity, health insurance, rent, even retail stores would keep any rate or price increase (if there is an increase) to a reasonable amount, <= 5-10% annually.  24h fitness has not increased my dues since 2010 so if they want to increase it by 5 years x 5% =25% that would be more understandable than a 250% increase.   To resolve this matter to my satisfaction I would like to see any rate increase be limited to the 5% referenced in section 3c whether I pay monthly or annually.  An agreement that says they can raise rates to exisiting members by as much as they want is no agreement at all.  I enjoy going to 24 hour fitness. I think they are a good fitness club and a good value compared to more boutique clubs. I would like to speak highly of them and promote them again.  But its reliance on clause 3c to defend a practice which may or may not be be legal but is certainly not a better business practice is not acceptable to the consumer.  I hope 24h fitness will demonstrate that it values its customers, both existing and new, and honor its contracts and keep any membership rate increases reasonable.
Regards,
[redacted]

Dear Mr. [redacted],Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour...

Fitness Corporate Office